companyImmediate Response Recruitment Ltd logo

Customer Service Administrator

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Personal Requirements:Strong team player with a collaborative mindset. Ability to thrive in a fast-paced environment. Excellent attention to detail. Proficient multitasking skills and experience with dual screens. Computer literate with a good understanding of CRM systems. Able to effectively manage and resolve driver concerns. Exceptional customer service orientation. Robust administrative skills.

About the job

Customer Service Administrator

We are excited to partner with a dynamic client in Birmingham who is seeking talented Customer Service Administrators to join their growing team during this busy period.

In this fast-paced role, you will play a crucial part in ensuring timely and accurate payroll for our client's drivers.

Your responsibilities will involve a blend of administrative tasks and phone support, addressing queries, resolving pay-related issues, and handling various ad hoc calls.

Key Responsibilities:

  • Respond to driver inquiries via email, ensuring all queries are addressed efficiently.
  • Process drivers' hours and expenses, verifying job sheets against drivers' records, and updating the company CRM for payroll processing.
  • Collaborate with the team to meet hourly targets, particularly on Thursdays, to ensure accurate driver payments.
  • Liaise with departments such as finance to confirm drivers have no outstanding speeding tickets or parking fines.
  • Cross-reference systems to ensure mileage and registration accuracy and sign off on completed tasks.
  • Address driver inquiries regarding missing payments and ensure all additional costs and expenses are accounted for.

Thursdays are typically the busiest days in our office, and you will be assigned several drivers' pay sheets to process. Collaboration with your team will be key to achieving success.

About Immediate Response Recruitment Ltd

Our client is committed to providing a supportive work environment with excellent benefits, including a generous holiday package of 25 days plus bank holidays. They also have a 'Star of the Week' program, allowing early leave on Fridays, and offer two 10-minute breaks plus a one-hour lunch break during the standard working hours of Monday to Friday, 8:30 AM to 5:30 PM.

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