Customer Retention & Growth Specialist - Online Gaming

Become a vital part of Novibet as our Senior Digital Analytics Lead!Are you set to take on a pivotal position in a vibrant and expanding organization? If you have a deep-rooted enthusiasm for analytics and excel in a rapid-paced setting, this opportunity might be the perfect fit for you.About UsEstablished in 2010, Novibet is a prominent GameTech enterprise operating across Europe, the Americas, and other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, our workforce exceeds 1,200 employees globally. We are dedicated to remaining at the cutting-edge of technological advancements, constantly pushing boundaries to deliver seamless entertainment and online gaming experiences to our expanding clientele.Why Choose Novibet?At Novibet, we empower you to achieve excellence, prioritizing growth through engagement and learning as part of an innovative and proactive team that continually adapts to new challenges. We are equally devoted to nurturing a positive, inclusive, and supportive workplace culture that allows every team member to flourish.By joining us, you will be part of a global team that values collaboration, innovation, and personal development.Your RoleAs the Senior Digital Analytics Lead at Novibet, your primary focus will be to ensure the integrity of our tracking ecosystem while extracting valuable insights from our digital analytics data. You will take ownership of the tracking architecture, measurement framework, and analytics insights across both web and native mobile applications, empowering various teams within the organization to make informed, data-driven decisions.Key ResponsibilitiesManage and oversee the tracking and measurement infrastructure across web and native mobile applications.Design, implement, and validate event-based tracking to guarantee accurate and dependable data collection.Lead the implementation of Google Tag Manager (GTM), ensuring script governance and deployment.Define and uphold tracking specifications and data layer structures that align with business KPIs.Ensure data accuracy, consistency, and governance, conducting quality assurance, debugging, and troubleshooting as necessary.Oversee tracking implementation for native mobile applications (iOS & Android) in coordination with development teams.Analyze user behavior and performance data using Google Analytics (GA4) and other analytical tools.Provide actionable insights and recommendations to support Product, Marketing, and Business teams.Identify trends, user behavior patterns, and optimization opportunities throughout the customer journey.Develop and maintain reports and dashboards to facilitate informed decision-making.Collaborate with cross-functional teams to drive business objectives.

Join Novibet as an Analytics Engineer!Are you prepared to step into a pivotal position within a vibrant and rapidly advancing company? If you have a keen enthusiasm for Data Analytics and excel in a high-energy environment, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a prominent GameTech company operating across Europe, the Americas, and other regions (including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand). With hubs in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 professionals globally. Our commitment to innovation ensures that we remain at the cutting edge of technological developments, continually pushing limits to provide seamless entertainment and online gaming experiences to our growing customer base.Why Choose Novibet?At Novibet, you will find the support and empowerment to thrive, focusing on personal and professional growth while engaging with a team of innovators who adapt to new challenges. We are dedicated to cultivating a positive, inclusive, and supportive workplace culture, enabling every individual to flourish.Become part of a team of more than 1,200 people worldwide, where collaboration, innovation, and personal development are deeply valued.Your RoleWe are on the lookout for a proficient Analytics Engineer to join our expanding BI/Analytics Engineer team at Novibet. In this capacity, you will design, construct, and maintain scalable data pipelines and curated datasets that empower analytics, reporting, and strategic decision-making across the organization. You will collaborate closely with Data Analysts, BI Analysts, and work alongside the Data Analytics Team to guarantee reliable, high-quality data products within Azure Databricks.Key ResponsibilitiesDesign, maintain, and optimize scalable ETL/ELT pipelines to effectively process and exchange data throughout our analytics ecosystem.Develop and sustain robust transformations in Azure Databricks, ensuring pipelines accommodate large workloads, intricate business logic, and integrations.Collaborate with Data Analysts and BI Analysts to provide analytics-ready datasets that fulfill reporting, KPI, and visualization needs (Tableau/Looker/Power BI or equivalent).Continuously assess and enhance the BI/data platform, focusing on reliability, scalability, efficiency, monitoring, and cost-effectiveness.Implement and promote data quality practices (validation checks, reconciliation, testing patterns) to enhance trust in reporting and decision-making.Address issues and maintain existing pipelines, datasets, and related business processes; conduct root-cause analysis and apply long-term solutions.Foster a culture of continuous improvement and knowledge sharing, including documentation, best practices, and reusable components.

Become an integral part of Novibet as a Cybersecurity Threat Analyst!Are you eager to play a pivotal role in a vibrant and rapidly expanding organization? If you are passionate about scrutinizing attacker behavior, analyzing logs, and synthesizing complex signals into actionable intelligence, this position is tailored for you.About UsEstablished in 2010, Novibet is a premier GameTech company operating across Europe, the Americas, and various regions worldwide, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, we boast a workforce of over 1,200 employees. Our commitment to innovation ensures we remain at the forefront of technological advancements, continually enhancing the entertainment and online gaming experiences for our ever-growing customer base.Why Choose Novibet?At Novibet, we empower our team members to thrive, emphasizing growth through collaboration and continuous learning. We cultivate a positive, inclusive, and supportive workplace culture that allows every individual to excel. Join our global team of over 1,200 individuals who value collaboration, innovation, and personal development.Your RoleWe are in search of a dedicated Threat Analyst to join and fortify the Novibet Cybersecurity Team. In this essential role, you will be at the forefront of our security operations—detecting threats, investigating incidents, and ensuring we stay one step ahead of potential attackers.You will analyze alerts, investigate suspicious activities, and transform security data into meaningful insights. In addition to responding to incidents, your proactive approach will enhance our detection capabilities, engage in threat hunting, and utilize threat intelligence to pinpoint emerging risks and adversary behaviors that could impact our environment.Investigate and triage security alerts generated by our SIEM and cybersecurity platforms.Conduct thorough analysis of security incidents across EDR, SIEM, cloud, and network environments.Validate alerts to ascertain whether they indicate malicious activity and assess the severity of incidents.Participate in incident response activities, including containment, eradication, and recovery.Perform root cause analysis (RCA) and document findings to enhance detection and response capabilities.Engage in proactive threat hunting using hypotheses, telemetry analysis, and intelligence sources.Enhance detection capabilities through alert tuning, detection engineering, and SOC playbooks.Collaborate with IT, Cloud, DevOps, and Engineering teams to strengthen the organization's overall security posture.Contribute to SOC metrics, reporting, and post-incident reviews.

Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.

Step into the role of Service Manager at Novibet!Are you eager to embrace a pivotal position within a vibrant and rapidly expanding company? If you possess a fervor for Service Management and excel in a fast-paced setting, this opportunity may be your perfect fit.About UsEstablished in 2010, Novibet is a leading GameTech enterprise with operations across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With a team of over 1,200 professionals and hubs in Greece, Malta, Brazil, and Mexico, we are dedicated to remaining at the forefront of technological innovation, continually pushing boundaries to deliver seamless entertainment and exceptional online gaming experiences to a rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing growth through active listening and learning as part of a team of innovators and doers who are adaptable to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that enables every individual to succeed.Join us and be part of a global team that values collaboration, innovation, and personal development.Your ResponsibilitiesManage the effective implementation of Incident, Problem, and Change Management processes based on ITIL best practices.Act as the main point of contact for service-related issues, escalations, and significant incidents, ensuring timely resolution, root cause analysis, and reporting for critical and high-severity incidents.Monitor service performance in relation to SLAs and KPIs, analyze trends, and execute corrective and preventive measures as necessary.Lead continuous improvement initiatives aimed at enhancing service quality, operational efficiency, and customer satisfaction.Serve as the key liaison between technical teams, business units, and customers, ensuring clear communication and alignment of priorities for effective service delivery.Collaborate closely with Development, Product Management, and Product Owners to track ongoing issues and upcoming feature releases that impact service delivery and actively participate in release and delivery planning.Communicate service status, capabilities, risks, and planned changes to stakeholders, including executive leadership and business users.Evaluate service and project risks, proposing and implementing mitigation strategies to uphold service stability and performance.Maintain and continuously enhance the Services Configuration Management Database (CMDB), ensuring accuracy and alignment with operational realities.Work closely with Global Service Managers to proactively identify and resolve issues affecting specific countries or regions, ensuring consistency and high-quality service delivery.

Join Novibet as a Data Product Owner!Are you ready to play a pivotal role in a vibrant and rapidly expanding company? If you possess a deep passion for Product Development and thrive in managing priorities within a fast-paced environment, this opportunity is tailored for you.About UsEstablished in 2010, Novibet is a prominent GameTech company, actively operating across Europe, the Americas, and various ROW countries including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, our diverse team of over 1,200 employees is dedicated to embracing technological advancements, consistently pushing the limits to deliver seamless entertainment and exceptional online gaming experiences to our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to excel, emphasizing growth through active listening and learning within a collaborative environment of forward-thinkers who continuously adapt to new challenges. We are equally committed to nurturing a positive, inclusive, and supportive workplace culture that allows every individual to thrive.Join us, and you will become part of a global team that values collaboration, innovation, and personal development.Your ResponsibilitiesManage the backlog of Data Teams effectively.Serve as a liaison between business stakeholders and development teams, clarifying requirements and resolving discrepancies.Receive and prioritize business requests, translating them into detailed technical specifications and actionable plans.Contribute significantly to the roadmap development.Oversee data project progress to ensure timely delivery, testing, and deployment, while providing domain knowledge and technical expertise.Facilitate backlog refinement sessions, track release cycles, and enhance overall operational efficiency, while coordinating maintenance and issue resolution.Apply the Pareto principle to deliver 80% of the solution in 20% of the time.Ensure the team maintains momentum through all phases of product development.Oversee the development cycle and communicate progress to stakeholders.Proactively remove any impediments for the teams.Ensure the quality of the delivered features is maintained.Your QualificationsBSc/MSc degree in a relevant field related to Information Technology.A minimum of 3 years of experience in roles such as Product Owner, Product Manager, or Project Manager, preferably within the gaming technology sector.Proven experience managing medium to large/complex projects with multiple dependencies, utilizing Agile (Scrum) methodologies for planning, implementation, and business application support, including change and release management.Team management experience is preferred.Strong analytical and problem-solving skills.

Become a Premium Customer Care Agent with Novibet!Are you eager to play a pivotal role in a vibrant and rapidly expanding organization? If you have a strong commitment to delivering exceptional customer service and excel in a fast-paced setting, we invite you to explore this exciting opportunity.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With over 1200 talented employees and offices in Greece, Malta, Brazil, and Mexico, we are dedicated to leveraging cutting-edge technology to provide seamless entertainment and online gaming experiences to our ever-growing global customer base.Why Choose Novibet?At Novibet, we empower our team members to thrive by fostering a culture of growth, continuous learning, and collaboration. Our commitment to creating a positive and inclusive workplace ensures that every team member can reach their fullest potential. Join us and be part of a diverse team that values innovation and personal development.Your RoleAs a Premium Customer Care Agent within Novibet's VIP team, you will serve as the primary point of contact for our esteemed clients, delivering swift and personalized support mainly through chat. You will address inquiries regarding account management and betting options, while addressing issues such as payment errors or access difficulties with professionalism and discretion, guaranteeing an unparalleled customer experience.Your ResponsibilitiesServe as the first point of contact for our VIP clientele, delivering prompt and tailored assistance primarily through chat, and through email or other channels as needed.Handle and resolve customer complaints with professionalism, empathy, and discretion.Collaborate with internal teams to ensure efficient resolution of complex cases.Actively listen to client needs and anticipate potential issues before they arise.Uphold high standards of confidentiality in all client communications.Provide feedback to contribute to the continuous enhancement of the VIP customer experience.

Join Novibet as a Senior .NET Software Developer!Are you ready to play a pivotal role in a vibrant and rapidly expanding company? If you possess a deep passion for software development and excel in a fast-paced setting, this could be the perfect opportunity for you.Who We AreEstablished in 2010, Novibet is a leading GameTech company with operations spanning Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With offices in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 professionals globally. Our commitment to staying ahead in technological advancements enables us to continuously push boundaries and provide seamless entertainment and online gaming experiences to our expanding customer base.Why Choose Novibet?At Novibet, you are encouraged to thrive, with a focus on growth through collaboration, learning, and adaptability. We are dedicated to creating a positive, inclusive workplace culture that empowers every individual to excel. Become a part of our dynamic team of over 1,200 people who value innovation, teamwork, and personal growth.Your ResponsibilitiesDeveloping high-quality web and API applications using C# and .NET CoreParticipating in the technical design of systems and exploring new tools and technologiesRefactoring, updating, and debugging existing codeImplementing security measures and ensuring data protectionIntegrating with third-party service APIsUnderstanding web protocols (HTTP) and RESTful APIs for consumption and creationMaintaining efficient MS SQL databasesEngaging in team code reviewsYour QualificationsA University or Postgraduate Degree in a relevant field5+ years of professional experience, preferably in FinTech or Payment SolutionsProficiency in C# .NET 6.0+, WebAPI, Entity Framework, and LINQA focus on efficiency, user experience, and process enhancementStrong time management capabilitiesAble to work both independently and collaborativelyFluency in English, both spoken and writtenDesired Technical SkillsExperience with Microservices architectureFamiliarity with message brokersUnderstanding of Domain Driven Design, CQRS, and clean architecture principlesKnowledge of reactive programming patternsAbility to write clean, maintainable, and fault-tolerant codeWhat We OfferWe highly value our team members at Novibet! In our dynamic and fast-paced environment, we encourage everyone to reach their full potential while enjoying a collaborative and supportive workplace.

Become a pivotal part of Novibet as a Senior Executive Assistant!Are you prepared to embrace a significant role within a vibrant and rapidly expanding organization?About UsEstablished in 2010, Novibet is a leading GameTech firm with operations across Europe, the Americas, and other international markets such as Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With main offices in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 professionals dedicated to innovation and excellence in online gaming and entertainment.Why Choose Novibet?At Novibet, we empower our employees to thrive by fostering an environment that values growth, continuous learning, and collaboration among a community of innovators. We are committed to creating a supportive and inclusive workplace culture that enables every team member to succeed. Join our global team of over 1,200 individuals who prioritize teamwork, creativity, and personal development.Your Responsibilities:Efficiently manage the daily schedule of senior executives, optimizing time and prioritizing tasks with professionalism and discretion.Coordinate and schedule meetings, appointments, and conference calls, ensuring all arrangements are in place.Oversee travel logistics, including international flights, visa arrangements, accommodations, and itineraries with agility.Prepare materials for meetings, agendas, and presentations while assisting with follow-up actions and communications.Possess a fundamental understanding of budgets, expense reports, and financial documentation to effectively manage expenses.Plan and execute public relations activities and events.Engage in project management and coordinate with various departments to ensure the successful completion of key initiatives.Handle confidential information with the utmost discretion and utilize technology to streamline processes for improved efficiency.Your Profile:A minimum of 6 years of experience in a Senior Executive Assistant role or a similar position.Fluency in English is required.Proven experience in fast-paced, international environments while maintaining a focused approach.Strong multitasking abilities in a dynamic work setting.Excellent verbal and written communication skills with the capacity to convey messages clearly.Exceptional organizational capabilities with a keen attention to detail, emphasizing accuracy and thoroughness.Strong interpersonal skills to foster relationships across all organizational levels and with external partners.Ability to maintain confidentiality and manage sensitive information adeptly.

Join the distinguished luxury hotel, Conrad Athens The Ilisian, situated in the heart of Athens' cultural and historical hub. This prestigious establishment represents a new era in Athenian hospitality, promising guests an unmatched experience amidst the vibrant city's offerings.As a Security Officer, you will play a crucial role in our team, ensuring the safety and security of our guests, staff, and hotel property. Your dedication to vigilant monitoring, swift incident response, and collaboration with internal teams and local authorities will help foster a safe and welcoming atmosphere that embodies the exceptional standards of Conrad Athens The Ilisian.Key ResponsibilitiesPerform regular patrols of the hotel premises, including public areas, staff zones, and parking facilities.Oversee CCTV and security systems, responding immediately to any suspicious or hazardous situations.Act quickly to security incidents, including alarms, thefts, or accidents, ensuring accurate documentation and reporting.Assist guests and team members during emergencies, providing first aid if certified.Identify and report potential risks or violations of hotel security protocols.Enforce safety regulations while contributing to a secure environment.Professionally collaborate with police, fire, and emergency services as required.Maintain strong relationships with external authorities for coordinated response efforts.Engage in safety training sessions and keep abreast of the latest security policies and practices.Uphold a neat and professional appearance in accordance with hotel standards.

At Satori Analytics, we are dedicated to transforming industries through innovative algorithms, enhancing clarity for global brands using Data & AI. Our advanced solutions range from cloud-based systems for fintech to predictive analytics for airlines, effectively managing the entire data lifecycle from ingestion to AI application.As a rapidly expanding scale-up with a team of over 100 technical professionals—including Data Engineers, Data Scientists, and more—we provide cutting-edge analytics solutions across sectors such as FMCG, retail, manufacturing, and financial services. Join us in leading the data revolution in South-Eastern Europe and beyond!What to Expect in Your Role: Independently design and sustain scalable ETL pipelines within a collaborative project team, delivering clean, analytics- and AI-ready data. Utilize SQL, Python, PySpark, and tools like MS Fabric, Azure Data Factory, Databricks, and Snowflake to develop, optimize, and automate data processes. Create resilient ETL processes, scalable data models, and optimized design patterns for analytics and BI workloads. Guarantee data quality and governance via automated checks, monitoring, source-to-target mapping, data lineage, and continuous enhancements. Collaborate with cross-functional teams to comprehend data requirements, business semantics, and deliver high-quality solutions. Troubleshoot, optimize, and support production pipelines to ensure seamless data flow. Employ Git and Agile methodologies to work efficiently in collaborative, iterative projects.

Join Novibet as a Product Owner for our Sportsbook division, where you will play a pivotal role in shaping our product strategy and ensuring we deliver an exceptional user experience. You will collaborate closely with cross-functional teams to define and prioritize product features, facilitate agile processes, and drive product development from conception through to launch.

Join Novibet as a Procurement Specialist!Are you eager to play a vital role in a thriving and dynamic organization? If you possess a strong enthusiasm for procurement and excel in fast-paced settings, this opportunity could be perfect for you.About UsEstablished in 2010, Novibet is a prominent GameTech company with operations spanning Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With offices located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals across our global footprint. Our commitment lies in leveraging cutting-edge technology to deliver unparalleled entertainment and online gaming experiences to our rapidly growing clientele.Why Choose Novibet?At Novibet, we empower our team members to thrive, fostering a culture of growth through continuous learning and adaptation. We prioritize a positive, inclusive, and supportive workplace that enables every individual to flourish. By joining us, you become part of a collaborative team that values innovation and personal development.Your RoleAs a Procurement Specialist, you will play a crucial role in facilitating procurement activities across various Professional Services categories. This position is essential for promoting operational excellence in sourcing, supplier management, and procure-to-pay processes.Key ResponsibilitiesAssist in procurement activities across Professional Services categories (consulting, finance, legal, HR, and outsourced services)Execute sourcing strategies that align with business goalsConduct thorough market research and supplier benchmarking to support informed decision-makingIdentify opportunities for cost savings and process improvementsReview and validate Purchase Requisitions (PRs), managing Purchase Orders (POs) according to established termsFacilitate approval workflows in line with internal governance and authorization standardsParticipate in RFx processes (RFQ/RFP), including documentation preparation and supplier communicationAnalyze supplier proposals and assist in the evaluation and selection processCollaborate with Finance and suppliers to resolve invoicing discrepancies and ensure seamless service deliverySupport supplier onboarding, due diligence, and contract management activitiesServe as a primary contact for internal stakeholders, offering guidance on procurement processes and best practices

Become a valued member of Novibet as a Technical Operations Analyst!Are you passionate about Technology and eager to play a pivotal role in a vibrant, expanding organization? If you thrive in a fast-paced environment, we invite you to explore this exciting opportunity.About UsEstablished in 2010, Novibet is a leading GameTech company with operations across Europe, the Americas, and various countries including Greece, Brazil, Ireland, and New Zealand. With over 1,200 employees and offices in Greece, Malta, Brazil, and Mexico, we are dedicated to remaining at the forefront of technological innovation, consistently enhancing the online gaming experience for our growing customer base.Why Choose Novibet?At Novibet, we empower our team members to excel, focusing on growth and continuous learning. Join a community of innovative thinkers and problem solvers who adapt to new challenges and contribute to an inclusive and supportive workplace culture.Join our global team of over 1,200 professionals who value collaboration, creativity, and personal development.Your Role:As a Technical Operations Analyst, you will be an integral part of our team, providing essential support for internal processes and business teams on our platform. You’ll collaborate closely with a friendly, dedicated group of professionals, tackling complex problems and ensuring swift results. Your responsibilities will encompass all facets of troubleshooting critical 24/7 client operations.Key Responsibilities:Deliver first-level technical support to address, investigate, and resolve escalated incidents and service requests via our internal Service Management system.Facilitate escalation to internal support teams for issues that require further resolution and monitor incidents until they are resolved.Implement the incident management process to restore services and normalize platform operations as quickly as possible (using Atlassian Jira ITSM).Engage in proactive monitoring of live production environments and manage events based on internal dashboards and alerts generated by monitoring tools (Prometheus, Grafana).Conduct tests to identify and confirm application defects and issues with external service providers, coordinating with relevant stakeholders.Collaborate with development teams to investigate and retrieve real-time production logs (ELK Stack - Kibana).Execute IT operations procedures efficiently to support the team’s objectives.

As a Safer Gaming & Player Protection Analyst at Novibet, you will play a vital role in ensuring a secure and responsible gaming environment. Your expertise will help in analyzing player behavior and implementing effective protection strategies to promote a safe gaming experience. Join our team and contribute to our commitment to player safety.

Become a part of Novibet as a Junior Pre-Event Trader specializing in US Sports!If you have a passion for US sports and excel in a fast-paced environment, this is an exciting opportunity for you. Join our innovative team and contribute to our growth!About UsEstablished in 2010, Novibet is a leading GameTech company with a presence across Europe, the Americas, and various other regions. Our operations span Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand, employing over 1,200 talented individuals. We are dedicated to leveraging cutting-edge technology to provide exceptional online gaming and entertainment experiences for our ever-growing customer base.Why Work with Us?At Novibet, we empower our employees to excel and prioritize personal growth through collaboration and continuous learning. Our workplace culture is positive, inclusive, and supportive, allowing every individual to thrive. Be part of a global team that values innovation and teamwork!Your RoleIn the capacity of a Junior Pre-Event Trader (US Sports), you will focus on delivering outstanding sports offerings, enhancing customer experiences, and managing risk across various US sports events.Key ResponsibilitiesCompile odds both manually and through automated data feeds.Manage risk effectively for American Football, Baseball, Ice Hockey, and other US Sports to achieve optimal pre-event margins.Conduct customer profiling on a comprehensive and bet-by-bet basis.Enhance the performance of trading tools.Deliver a comprehensive and industry-leading sports offering.Develop and manage analytical tools for odds creation based on data.Proactively monitor competitors’ offers and products, providing insights to enhance competitiveness.Identify risks and implement strategies to mitigate them effectively.QualificationsPrevious experience in a relevant role is advantageous.A strong enthusiasm for NFL, MLB, NHL, with solid knowledge of US sports.Good understanding of sports odds.Exceptional attention to detail with strong analytical and numerical skills.A data-driven mindset with a passion for customer-centric solutions.Able to thrive in a fast-paced and challenging environment.Strong computer proficiency, especially in advanced MS Excel.A proactive and positive attitude.

Are you excited about the power of Artificial Intelligence? At Satori Analytics, we are dedicated to transforming industries through innovative Data & AI solutions. Our mission is to empower global brands by providing unparalleled clarity and insights, utilizing cutting-edge technologies. Our diverse range of services spans from developing cloud-based ecosystems for fintech to creating predictive models for the airline industry, covering the entire data lifecycle—from data ingestion to AI implementation.As a rapidly expanding scale-up, our talented team of over 100 professionals—including Data Engineers, Data Scientists, and other tech experts—delivers pioneering analytics solutions for various sectors, including FMCG, retail, manufacturing, and financial services. Join us as we spearhead the data revolution in South-Eastern Europe and beyond!Ready to collaborate with one of Greece's largest energy companies?Your Daily Responsibilities:Design, construct, and maintain backend services that address real-world business challenges, guiding projects from concept to production.Engage in the complete software development lifecycle—from gathering requirements to deploying and managing systems in a live environment.Monitor, diagnose, and enhance production systems and cloud infrastructure utilizing observability tools.Work closely with product teams and stakeholders to translate business requirements into precise, actionable technical solutions.

Join Relevance, a multi-award-winning digital agency recognized by Google, as we lead the charge in innovative online marketing solutions. Our commitment to excellence has made us a trusted partner for top brands, including AVIS, Porsche, and UNICEF Greece.A Great Place To Work®Certified as a Great Place To Work® by Great Place To Work Hellas® in 2020, we pride ourselves on fostering an open, inclusive, and creative environment where every team member can thrive both personally and professionally. Our team is the heart of our success, and we are dedicated to empowering them to reach their full potential.Our Esteemed ClientsWe've had the privilege to work with distinguished clients, such as BEAT, Jumbo, Kaizen Gaming, and many more, showcasing our versatility and expertise in the digital landscape.Our RecognitionOur accolades include multiple awards for innovation and performance, including the Google Ads Impact Awards 2025 for Data Innovation and the Peak Awards 2025 Grand Winner for Best Performance Per Industry.Our Core PrinciplesAt Relevance, we embody six core principles that guide our culture: Diversity, Knowledge, Innovation, Execution, Humility, and Ownership. These values drive us to create a supportive environment conducive to growth, learning, and achievement.We Value Attitude Over SkillsWe believe in hiring individuals based on their attitude and potential, offering comprehensive training to develop their skills. Join us and contribute to an inspiring culture where you can make a difference.

Satori Analytics is growing its engineering team in Athens, Greece. This full stack software engineer role centers on building AI-driven products that help global brands use data more effectively. The team works across the entire data lifecycle, supporting industries such as fintech, aviation, FMCG, retail, manufacturing, and financial services. Engineers at Satori Analytics contribute to products like Enterprise GPT and Bot of Bots, AI systems designed to turn company knowledge into practical insights. The company values collaboration, clear documentation, and a strong sense of ownership throughout the delivery cycle. What you will do Develop backend services, web apps, and APIs that transform raw data into actionable results. Participate in the full delivery process: understand use cases, write and test code, deploy features, and improve systems in production. Work on both backend and frontend tasks, including API design, data modeling, and user experience. Release features in small, reviewable increments for easier deployment and maintenance. Monitor, debug, and enhance production systems using logs, traces, and observability tools. Investigate and resolve user issues, from bugs to performance and data-related challenges. Collaborate closely with product, design, and AI teams to turn concepts into working solutions. Use AI coding assistants to speed up development, while ensuring code quality and architectural soundness. Maintain clear, up-to-date documentation to support team knowledge sharing. Technology stack Backend: Python (FastAPI), C# (.NET), Azure Functions Frontend: Next.js (App Router, Server Actions) Data & AI: Cosmos DB, Azure AI Search, Azure OpenAI, MySQL Infrastructure: Azure (App Services, Key Vault, App Configuration, Application Insights) Tooling: GitHub Actions, Docker, Playwright, AI coding assistants