Customer Retention & Growth Specialist - Online Gaming

Become a pivotal part of Novibet as a Customer Retention & Growth Specialist!Are you eager to embrace a vital position in a thriving and innovative company? If your heart beats for exceptional customer service and you excel in a fast-paced setting, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a pioneering GameTech enterprise operating across Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With hubs in Greece, Malta, Brazil, and Mexico, our workforce exceeds 1,200 talented individuals globally. We are dedicated to leading the way in technological innovation, consistently breaking new ground to deliver unmatched entertainment and online gaming experiences to our rapidly growing clientele.Why Choose Novibet?At Novibet, we empower our team members to thrive, emphasizing growth through collaboration and continuous learning among a community of visionaries and proactive individuals who adapt to new challenges. We are equally committed to nurturing a positive, inclusive, and supportive workplace culture that enables everyone to flourish.Join us, and become part of a global team that values cooperation, innovation, and personal development.Your RoleAs a Customer Retention and Growth Specialist at Novibet, your primary responsibility will be to keep our customers informed about the latest promotions and offers. You will interact with existing clients via phone and email, ensuring they are aware of special deals and bonuses to enrich their betting experiences.Key ResponsibilitiesReach out to existing customers to reactivate dormant accounts.Promote tailored campaigns and special offers based on customer preferences.Anticipate client needs and address them proactively.Build strong relationships with customers to enhance their engagement.Develop and implement customer retention strategies to foster loyalty.Collaborate with the CRM team and other departments to achieve optimal campaign results.Maintain and update the customer database for targeted marketing initiatives.Enhance customer satisfaction by incorporating client feedback into practices.QualificationsPrevious experience in a similar sales or customer care role.Strong academic background.Good understanding of online gaming products.Fluency in both Greek and English.Proficient in computer skills.Exceptional communication and interpersonal abilities.Results-oriented and customer-focused mindset.Willingness to work flexible shifts.What We OfferAt Novibet, we genuinely value our people! Within our vibrant, dynamic, and fast-paced environment, we provide opportunities for career growth and personal development.

Mercier Consultancy is looking for a Portuguese-speaking Customer Service Representative to join its team in Athens. This entry-level position focuses on supporting users of an online gaming platform, handling a range of customer needs from technical support to account management. Role overview As a Customer Service Representative, the main responsibility is to assist Portuguese-speaking gamers. The role involves answering questions, guiding users through account setup, and troubleshooting technical issues. Quick and effective problem resolution is important to maintain a high level of customer satisfaction. Key responsibilities Respond to platform-related inquiries in Portuguese. Guide users through account setup and troubleshooting steps. Resolve complaints and address issues promptly. Document each customer interaction accurately in the CRM system. Work with technical and game development teams on complex cases. Share customer feedback to help improve platform features. Stay informed about updates and trends in online gaming. Requirements Fluency in Portuguese for clear communication. Empathy and professionalism in customer interactions. Strong attention to detail and problem-solving ability. This position is based in Athens, Attica, Greece.

Join Mercier Consultancy MD and embark on an exciting journey as a German Speaking Customer Service Representative for an innovative Online Gaming Platform located in the vibrant city of Athens. This role is tailored for gaming enthusiasts who are dedicated to providing exceptional customer experiences. As an integral part of our passionate team, you will address player inquiries related to gaming accounts, ongoing promotions, and technical support, all while communicating fluently in German.Key ResponsibilitiesHandle customer inquiries regarding account issues, game rules, and promotional offers through phone, email, and chat in German.Assist with technical challenges and guide customers through effective problem resolution steps.Ensure a positive gaming experience by delivering top-notch customer service, addressing player concerns with empathy and efficiency.Accurately document customer interactions in our CRM system for quality assurance and follow-up.Collaborate with the technical team to ensure timely resolution of any system issues affecting players.Stay informed on gaming trends and company promotions to provide relevant information to customers.Actively participate in team meetings and training sessions to continually develop your customer service skills.

About the Role Kaizen Gaming is hiring a Gaming Partnerships Specialist in Athens, Greece. This position focuses on developing and maintaining partnerships across the gaming industry. The role involves working with stakeholders to spot new opportunities, negotiate deals, and support growth projects. What You Will Do Build and strengthen relationships with partners in the gaming sector Identify and evaluate new partnership opportunities Negotiate agreements that support business goals Collaborate with internal teams and external partners to advance growth initiatives Location This role is based in Athens, Greece.

Join Mercier Consultancy as a German Speaking Customer Support Representative in our dynamic Online iGaming Department! This vital role involves being the first point of contact for our German-speaking clientele, addressing their queries and providing support related to online gaming. Your goal will be to foster a positive and engaging customer experience by delivering clear information and efficient solutions.This role is perfect for those who are enthusiastic about the iGaming sector and committed to offering exceptional customer service. You will work alongside a team of professionals, addressing customer needs and contributing to a welcoming gaming atmosphere. If you have strong communication abilities and a customer-focused mindset, we want to hear from you!

Join Mercier Consultancy as a Spanish Speaking Gaming Experience Specialist! This exciting role is perfect for those who are passionate about gaming and dedicated to providing exceptional customer service. You'll be instrumental in guiding our Spanish-speaking clients through our gaming platforms, ensuring they have an enjoyable and seamless experience.Your main focus will be addressing client inquiries, troubleshooting issues, and enhancing the overall gaming experience for our users. Your strong understanding of gaming dynamics, paired with outstanding communication skills, will be essential in creating unforgettable experiences for our clients.Key ResponsibilitiesAssist Spanish-speaking clients with gaming platform inquiries through phone, email, and chat.Troubleshoot and resolve gameplay, account management, and technical issues.Accurately document customer interactions in our CRM system.Offer feedback on customer experiences to improve our gaming services.Engage with clients to inform them about features and updates in our gaming offerings.Participate in ongoing training to stay updated on gaming trends and product knowledge.Collaborate with team members to enhance support processes and boost customer satisfaction.

Join the vibrant team at Novibet as our next Online Casino Concept Artist in Athens!Our Casino department is expanding, and we are thrilled to welcome new talent!About UsFounded in 2010, Novibet is a leading GameTech company with a strong presence in Europe, the Americas, and various ROW countries including Greece, Brazil, Ireland, and New Zealand. With over 1,200 dedicated employees across our hubs in Greece, Malta, Brazil, and Mexico, we are committed to pioneering the latest technology and delivering unmatched online gaming experiences to our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our team members to excel by fostering a culture of growth, collaboration, and innovation. We value diverse perspectives and are dedicated to creating an inclusive workplace where everyone can thrive. Be a part of our global team of over 1,300 professionals who share a passion for gaming and creativity!As an Online Casino Concept Artist, you will be instrumental in crafting the visual identity and player experience for our slot machines and casino games, enhancing the marketability and success of our products.Your Responsibilities:Develop imaginative and visually captivating concepts for slot machines and casino games.Create mood boards, sketches, and concept art to effectively communicate and refine your visual ideas.Iterate designs based on stakeholder feedback to align with project objectives and player expectations.Conduct research on industry trends, player preferences, and competitor offerings to inform your design choices.Ensure visual consistency and coherence across various game elements.

Join the Fysiko Aerio team and share our energy!Our Call Center team is expanding, and we are looking for:Retention and Telesales RepresentativesYour Daily Responsibilities: Engage with potential customers, providing information about our products or assisting existing clients wishing to switch providers. Investigate customer needs and offer comprehensive solutions, highlighting the advantages and services we provide. Collaborate with other departments to ensure smooth processes and optimal customer service.

Join Novibet as our next Creative Online Casino Slots Animator at our vibrant offices in Athens! We are eager to expand our Casino team with talented individuals.About UsEstablished in 2010, Novibet is a leading GameTech company with a strong presence in Europe, the Americas, and other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With over 1,300 dedicated employees across our hubs in Greece, Malta, Brazil, and Mexico, we are relentless in our pursuit of technological excellence, striving to deliver exceptional entertainment and gaming experiences to our growing clientele.Why Choose Novibet?At Novibet, we believe in empowering our team members to shine. We prioritize personal and professional growth through collaboration and innovation in a dynamic environment. Our commitment to fostering an inclusive and supportive workplace culture ensures that every individual has the opportunity to thrive.As a part of our international team, you will engage with like-minded individuals who value creativity, teamwork, and continuous learning.Your RoleCreate and develop captivating animated graphics and special effects for our slot machines and casino games.Enhance animated characters and effects to elevate player engagement and experience.Collaborate with the Concept Artist and Casino team to uphold the highest quality standards in our games.Stay informed on the latest industry trends and animation techniques to refine your craft.

Join Kaizen Gaming!We are proud to be one of the leading GameTech companies globally, with operations in 19 markets. Our mission is to harness the latest technology to deliver unparalleled entertainment experiences to millions of customers who rely on us.With a vibrant team of over 2,700 professionals from more than 40 nationalities across 3 continents, we celebrate diversity and innovation. As a certified Great Place to Work, we strive to make every day extraordinary. Are you ready to unlock your potential with us?Role Overview:We are seeking a proactive and motivated Product Specialist to become an integral part of our casino products team at Stoiximan and Betano. In this essential role, you will collaborate with Product Owners (POs), Senior Product Owners (SPOs), Product Managers (PMs), and cross-functional teams to enhance our product development process and achieve the company's strategic vision. This is an excellent opportunity to kickstart your career in product management at Kaizen Gaming.Key Responsibilities:Assist the Scrum team with daily tasks under the guidance of the Product Owner and Senior Product Owners.Draft detailed requirements in the form of epics and user stories.Help manage the product backlog and participate in iteration planning.Execute the product roadmap by collaborating with gaming development teams to ensure a seamless rollout of updates and features across all platforms and countries.Stay informed about the gaming industry to identify market leaders, key features, and emerging trends, particularly in RNG and Live Casino.Support POs in identifying opportunities and analyzing missing content related to games, providers, and features.Assist POs in monitoring the performance of games, providers, and features.

Mercier Consultancy is hiring an Italian-Speaking Gaming Support Specialist in Athens, Greece. This role includes fully paid relocation support for those moving to Athens. Role Overview Support Italian-speaking gamers by answering questions, solving technical issues, and helping them get the most out of their gaming experience. The position combines customer service, technical troubleshooting, and collaboration with other teams. What You Will Do Assist Italian-speaking gamers through chat, email, or phone, providing clear and helpful support. Troubleshoot and resolve technical problems and account questions efficiently. Collaborate with developers and other teams to address technical issues and suggest improvements. Keep detailed records of customer interactions and solutions provided. Stay informed about platform updates, new features, and changes. Monitor system performance and flag any technical problems. Relocation Support Mercier Consultancy covers all relocation expenses to help new hires settle smoothly in Athens.

Join Mercier Consultancy in an exciting role as a Czech Speaking Customer Service Representative for our Client's dynamic Online Education Platform. In this pivotal position, you will play a crucial role in offering exceptional assistance to our Czech-speaking clientele, helping them with inquiries regarding our educational programs and enriching online learning journeys.Your proficiency in Czech is vital as you guide clients through our platform, answering their questions about course offerings, registration processes, and technical support, ensuring they enjoy a seamless and fulfilling educational experience.Key ResponsibilitiesProvide superior customer service in Czech via phone, email, and chat for online education queriesAssist clients with inquiries about course selection, enrollment procedures, and platform navigationDeliver technical support and resolve issues related to the online learning environmentAccurately log all customer interactions in our CRM systemWork collaboratively with internal teams to address customer inquiries and enhance user experienceCollect customer feedback to contribute to the enhancement of our educational servicesStay updated on trends in online education and e-learning technologies

Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our vibrant Online Retail Department. In this rewarding position, you will play a crucial role in delivering exceptional support to our Dutch-speaking customers, assisting them throughout their online shopping journey and resolving any issues they may encounter.Your proficiency in Dutch is vital for effective communication with clients regarding product inquiries, order processing, returns, and other retail-related concerns. As an integral member of our customer service team, you will contribute to enhancing customer satisfaction and building loyalty to our brand.Key Responsibilities Deliver exemplary customer service in Dutch via phone, email, and chat for online retail inquiries Support customers with product selection, order tracking, and return processes Quickly troubleshoot and resolve customer issues with professionalism Maintain accurate records of customer interactions in our CRM system Work closely with logistics and inventory teams to ensure seamless order fulfillment Collect customer feedback to help refine our services and product offerings Stay updated on current promotions, product availability, and retail trends

Join Mercier Consultancy as a German Speaking Customer Service Representative in our dynamic Online Retail Department for a prestigious client. In this crucial entry-level position, you will provide exceptional support to our German-speaking customers, guiding them through their online shopping experiences and ensuring satisfaction throughout their journey.Your proficiency in German will be vital as you assist customers with inquiries about products, order processing, and returns. You will contribute significantly to building customer loyalty and satisfaction by efficiently resolving issues and addressing any concerns.Key Responsibilities Deliver high-quality customer support in German through multiple channels including phone, email, and chat. Assist customers with questions regarding product availability, order status, and returns. Address customer issues and complaints promptly and professionally. Accurately record all customer interactions in our CRM system. Work closely with logistics and fulfillment teams to guarantee timely delivery of orders. Collect customer feedback to enhance service quality. Stay updated on current promotions, products, and the latest trends in online retail.

Mercier Consultancy is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative within our Online Bookstore Department, catering to one of our esteemed clients! This is a vital entry-level position, where you will serve as the primary liaison for our German-speaking clientele, delivering outstanding support and guidance as they navigate our vast array of books. Your proficiency in German will be instrumental in ensuring our customers enjoy a smooth and delightful shopping experience.If you possess a love for literature and take pleasure in assisting others, this role could be your ideal match. Join our team and help us create unforgettable moments for book enthusiasts!Key Responsibilities Deliver customer support in German through email, phone, and chat channels Assist customers with inquiries related to book availability, order status, and returns Accurately document customer interactions and resolutions in our CRM system Collaborate with the team to troubleshoot issues and enhance customer satisfaction Provide recommendations and engage customers regarding new releases and bestsellers Participate in regular training sessions to remain informed about products and services

Are you ready to enhance operational excellence while delivering exceptional service to our customers? We are in search of an Online Exams & Customer Experience Assistant fluent in German to join our dynamic team at PeopleCert. Your role will be instrumental in ensuring the integrity of our examination processes and elevating customer satisfaction across our global certification services. Be part of our mission and make a significant impact!As an Online Exams & Customer Experience Assistant - German Speaking, your responsibilities will encompass:Customer Service:Deliver outstanding customer support to candidates, testing centers, and various stakeholders using email, chat, and phone communications.Resolve inquiries and issues promptly to guarantee a seamless customer experience throughout the examination and certification lifecycle.Online Proctoring:Ensure the secure and fair administration of certification exams at designated testing centers or online platforms.Uphold exam regulations and protocols to protect the integrity of the certification process.Address any technical or procedural challenges that may arise during examinations.Back-Office Exam Operations:Perform administrative duties related to exam registrations, scheduling, and results processing.Maintain precise and current records in our systems, ensuring compliance with established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Foster effective teamwork by collaborating with other departments to achieve optimal outcomes.Adapt to various tasks and duties relevant to the role, employing a flexible and customer-centric approach to support PeopleCert’s global operations across different time zones.Align your work with our core values of “Quality - Passion - Integrity - Innovation” at all times.

Mercier Consultancy is thrilled to announce an exciting opportunity for a German Speaking Customer Support Representative within our Online Marketplace Platform Department, supporting one of our esteemed clients! In this pivotal entry-level position, you will be the primary point of contact for our German-speaking customers, delivering exceptional support and guidance as they explore our online marketplace platform. Your contributions will play a vital role in ensuring a smooth and enjoyable user experience.If you are enthusiastic about customer service and possess a solid understanding of online marketplace operations, this role presents a fantastic opportunity for you to create a meaningful impact in a dynamic and innovative environment.Key Responsibilities Deliver customer support in German via email, phone, and chat channels Assist customers with questions related to account management, product listings, and transactions Record customer interactions and resolutions in our support database Collaborate with internal teams to resolve complex customer issues and gather feedback Ensure high customer satisfaction through accurate and timely information Participate in continuous training to remain informed about platform features and best practices Essential Qualifications Fluency in both German and English, with strong written and verbal communication skills Previous experience in customer support, ideally within an online marketplace or e-commerce setting Outstanding communication and interpersonal skills Strong analytical and problem-solving capabilities, with keen attention to detail A customer-oriented approach with a proactive attitude Ability to manage multiple priorities effectively in a fast-paced environment Keen understanding of customer support tools and online marketplace dynamics What We Offer Competitive monthly salary Monthly performance bonuses Comprehensive fully paid relocation package (includes flight, transfer, and hotel accommodations) Health and private health insurance Two additional salaries per year Assistance in finding accommodation post-hotel stay Fully paid training programs Complimentary Greek language course Additional benefits and discounts And much more...

Join Mercier Consultancy, a forward-thinking company dedicated to enhancing online education, as a German Speaking Customer Service Representative within our Online Learning & EdTech Department. This is a pivotal Entry Level position where your expertise will help our German-speaking clients effectively utilize our educational platforms and address any queries they may have throughout their learning journey.Your proficiency in German is crucial as you will assist customers with course registrations, troubleshoot technical issues, and respond to general inquiries. As a valued member of our team, your contribution will significantly enhance our clients' educational experiences and overall satisfaction with our services.Key Responsibilities Deliver outstanding customer service in German via phone, email, and chat for online learning inquiries Support clients with course selection, enrollment, and technical assistance Address customer concerns and provide timely solutions Maintain accurate documentation of customer interactions in our CRM system Work collaboratively with internal teams to resolve complex inquiries Collect client feedback to foster continuous improvement in our services Stay informed about developments in online learning and EdTech solutions

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative, where you will be instrumental in assisting online content creators on our platform! This dynamic role involves supporting our Dutch-speaking clients as they enhance their content creation processes. Your customer service expertise will empower these creators to unlock their full potential and achieve their aspirations.If you are passionate about digital media and thrive in a customer-centric environment, we want to hear from you! Your strong communication abilities and dedication to providing excellent support will make you a vital part of our vibrant team.

Join Mercier Consultancy as a Dutch-Speaking Customer Service Representative within our dynamic Online Learning & EdTech Department. In this vital Junior position, you will deliver exceptional support to our Dutch-speaking customers, guiding them through our innovative online education platforms and enriching their learning experiences.Your fluency in Dutch is crucial as you assist clients with course inquiries, technical challenges, and account management. You will be instrumental in promoting our dedication to accessible education and ensuring our customers gain maximum value from our services.Key Responsibilities Provide outstanding customer service in Dutch through phone, email, and chat regarding our online learning services. Assist customers with inquiries about course details, registration, and account management. Troubleshoot technical issues and offer effective solutions. Accurately document customer interactions in our CRM system. Collaborate with product and technical teams to resolve complex challenges. Collect customer feedback to inform product enhancements and service improvements. Stay updated on the latest trends in online education and learning technologies.