Customer Operations Systems Manager

Company OverviewTennr is revolutionizing the referral process in healthcare. When you visit your doctor for a referral to a specialist, you often find yourself waiting for them to reach out. This delay can stretch from days to even months, primarily due to the overwhelming number of referrals and the cumbersome manual processes involved in qualifying them. At Tennr, we streamline this process by ensuring that every referral is delivered promptly, equipped with accurate information. Our advanced system, powered by RaeLM™, intelligently reads, extracts, and processes patient information, enabling healthcare providers to capture more referrals, minimize denials, and significantly reduce delays.Role OverviewAs the inaugural GTM Engineer at Tennr, you will play a pivotal role in constructing and refining the systems that underpin our go-to-market strategy. Your primary responsibility will be to manage, enhance, and expand the tools, data, and automation that empower our Sales, Marketing, and Customer teams. Collaborating closely with the RevOps team, Sales Leadership, and Marketing, you will ensure that our CRM and associated systems not only collect the right data but also foster optimal behaviors across teams. You will design and implement processes that simplify workflows, ensure seamless data flow across systems, and build automation and visibility that allows Tennr’s revenue teams to operate more efficiently.This position is ideal for a collaborative individual who thrives on connecting different teams and creating the operational framework that transforms GTM strategies into actionable outcomes.

We are seeking a dynamic and results-oriented Manager of Partner Revenue Operations to join our team at aescape in the vibrant New York City metro area. In this pivotal role, you will drive strategies to optimize revenue streams, enhance partner relationships, and implement operational efficiencies. Your leadership will be crucial in aligning our revenue operations with the company's growth objectives.

Our Mission: Delivering Hospital-Quality Care, Everywhere.In a world where the healthcare industry still depends on outdated methods like faxes and endless phone calls to coordinate vital patient care at home, we at Verse Medical believe that both patients and the clinicians who assist them deserve a modern solution.As a well-funded Series C company, supported by General Catalyst, SignalFire, and Sapphire Ventures, we are dedicated to revolutionizing the fragmented healthcare system. Our innovative platform seamlessly connects providers, payors, and patients, guaranteeing access to high-quality care exactly where it's needed. We are rapidly expanding and invite passionate individuals to join us in this transformative mission!Our Core Values: The Principles That Drive UsOur values serve as the foundation for our collaboration and partnerships. They are integral to our decision-making process and guide our actions daily.Transparency and Directness. We prioritize honesty and clarity, sharing both the good and the bad openly, as we believe that constructive feedback fosters trust and progress.Speed of Iteration. Building something new requires learning through action. We emphasize rapid iterations and delivering solutions quickly, valuing progress over perfection.Commitment to Excellence. We are dedicated to our mission, understanding that certain moments require us to exceed expectations. Focused effort ensures our team remains energized and effective over time.Empathy for Our Customers. When users encounter challenges, we take responsibility. Our focus is on how we can improve their experience, believing that true innovation stems from a deep understanding of the real-world issues in healthcare.Your Role: Transforming Revenue OperationsAs the Head of Revenue Operations, you will be the operational backbone of our Go-To-Market (GTM) strategy. Initially, you will act as an individual contributor, designing our systems and processes, and eventually building a high-performing team. Your primary objective will be to establish the necessary structure, service level agreements (SLAs), and governance frameworks to support our rapidly expanding GTM organization.

Join Amperos HealthAt Amperos Health, we are revolutionizing revenue cycle management (RCM) for healthcare clinics through innovative AI-driven solutions. Established in 2023 and backed by leading investors such as Uncork, Neo, and Nebular.vc, along with notable angel investors from OpenAI, Stripe, and Twilio, we are dedicated to bridging the gap between healthcare providers and payers. Our mission is to empower healthcare providers with an AI workforce designed to minimize administrative burdens while accelerating revenue collection.Your RoleAs an Operations Specialist in Revenue Cycle Management, you will play a key role in optimizing and enhancing RCM workflows powered by AI technologies. You will be responsible for monitoring performance indicators of our AI solutions, analyzing trends impacting collections, and ensuring that our clients receive timely and accurate payments.In addition, you will manage and support a team of collectors and billers for workflows that have not yet been automated, collaborating with team leaders to develop efficient operational processes for handling customer claims.This position will allow you to leverage your expertise in RCM to advance AI automation initiatives while working closely with our Product and Engineering teams to implement enhancements that provide significant time savings for our clients and improve patient outcomes.

At Trunk Tools, we are at the forefront of innovation in the construction industry, harnessing the power of AI to revolutionize a sector worth over $13 trillion. With a recent $40 million Series B funding round led by Insight Partners, our total funding has reached $70 million from esteemed investors such as Redpoint and Innovation Endeavors. This funding will propel our growth as we deploy AI agents across various job sites.Our mission is to redefine construction through intelligent automation. Despite the industry's size, many processes remain predominantly analog, and we aim to change that by integrating AI directly into field operations.Founded by a team of builders and technologists from Stanford and MIT, we have developed software that is already utilized by over 140,000 professionals in the field, influencing millions and contributing to over $10 billion in construction projects. Our team comprises individuals who have firsthand experience in the field, providing us with valuable insights into the unique challenges faced by the industry.After years of perfecting our AI technology, we are excited to announce the launch of production-ready AI agents, beginning with intelligent document processing and Q&A capabilities, and rapidly expanding into essential operational workflows. With our team size doubling over the past year to over 65 employees, including more than 25 engineers, we are entering a period of hypergrowth, presenting a rare opportunity to join us at this pivotal moment.We are looking for a Director of Revenue Operations to spearhead, lead, and enhance our Revenue Operations function. This individual will take on a player-coach role, actively solving problems while also guiding a small but high-performing team. The ideal candidate is highly metrics-driven and an AI enthusiast, who will utilize advanced tools to improve productivity, streamline processes, and achieve measurable results throughout our go-to-market (GTM) organization.Key ResponsibilitiesStrategy & LeadershipDevelop and implement the overarching Revenue Operations strategy to achieve ambitious growth goals.Act as a strategic partner to Sales, Marketing, Customer Success, and Finance leadership.Guide, mentor, and nurture a team of Revenue Operations professionals while remaining hands-on.Process Optimization & EnablementDeploy AI-driven solutions to enhance workflows, reporting, forecasting, and pipeline management.Create scalable processes to support efficient operations.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional customer service experiences.Our innovative technology empowers leading enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate engaging, personalized interactions across voice, chat, email, SMS, and all other channels.We envision a future where customer experiences evolve beyond support tickets and hold music to quicker resolutions, enriched conversations, and stronger relationships. Our mission is supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.At Decagon, we embrace an in-office culture, united by our dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative approach and growth as a team.About the Team:The Revenue Operations team at Decagon comprises a diverse group of professionals who blend strategic insight, analytical precision, and rapid execution. We oversee GTM-wide strategies, operations, and analytics, serving as proactive, data-driven allies to leadership by providing invaluable insights, enhancing operational efficiency, and ensuring execution excellence.About the Role:This multifaceted role invites you to join our efforts in shaping Decagon’s go-to-market strategy and executing key initiatives. You will oversee a comprehensive platform, leading strategic GTM-wide projects and serving as a trusted partner to senior leaders. Your responsibilities will include managing GTM forecasts and KPIs, optimizing business performance and efficiency, implementing new processes, and executing impactful operations with field teams. This is a pivotal role with significant influence on the direction of our category-defining AI company.In this role, you will:Take a leading role in designing and executing GTM objectives and strategies, including capacity planning, international expansion, sales segmentation, and post-sale frameworks.Establish and implement KPIs across business segments, delivering predictive insights and actionable recommendations.Design and initiate new revenue growth programs focusing on pipeline generation, territory management, incentive structures, and internal operational processes.Provide critical data analysis and insights to drive decision-making and enhance the performance of sales teams.

About impact.comimpact.com stands as the premier commerce partnership marketing platform globally, revolutionizing how businesses expand by enabling them to discover, manage, and scale partnerships throughout the customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to achieve performance-driven growth through genuine relationships. Our award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a single cohesive platform. As recommendations become increasingly pivotal for consumers, impact.com ensures brands are present where it counts. Over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, leverage impact.com to support more than 350,000 partnerships that generate measurable business outcomes.Your Role at impact.com:The Senior Revenue Operations Analyst role offers a thrilling opportunity to engage with a global team within a rapidly expanding go-to-market (GTM) organization. You will play a vital role in facilitating GTM growth by providing insightful reporting and analysis on revenue-generating activities. Additionally, you will contribute to the design, implementation, and optimization of effective sales processes and tools on a worldwide scale.What You'll Do:Lead strategic RevOps projects from inception to execution, ensuring global adoption and alignment.Transform intricate sales data into actionable insights and present strategic recommendations to GTM leadership.Evaluate and enhance global GTM processes, acting as the project manager for cross-functional improvements.Serve as the strategic business owner and expert user of the Salesforce-centered technology stack, overseeing its roadmap and integrations.Craft and deliver impactful reporting frameworks and dashboards that monitor key performance indicators (KPIs) for essential sales initiatives.Steer change management initiatives, creating documentation and communication strategies to facilitate new global undertakings.

Blossom Health is seeking a GTM Revenue Operations Lead based in New York City. This position plays a central part in shaping the company’s growth and supporting operational improvements across the business. Role overview The GTM Revenue Operations Lead oversees revenue operations and works closely with multiple teams to keep the go-to-market strategy coordinated and efficient. This role focuses on optimizing processes that impact revenue and on supporting scalable growth initiatives. What you will do Collaborate with cross-functional teams to align on go-to-market plans Analyze and improve revenue generation processes Support efforts to enhance the customer experience Apply strategic and analytical thinking to drive operational excellence Location This role is based in New York City.

About EliseAIAt EliseAI, we are committed to transforming the most crucial industries: housing and healthcare. Everyone deserves secure housing and quality healthcare, but these essentials are often challenging to access. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate experiences for all stakeholders.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property management—bringing all necessary resources for their homes into a single platform.Healthcare: We simplify appointment scheduling, intake form completion, and patient-provider communication, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual labor, enhance accessibility, and provide a smooth experience across vital services. We have recently secured a $250 million Series E funding led by Andreessen Horowitz to advance our mission.About the RoleEliseAI is in search of a Senior Revenue Operations Manager to spearhead growth by refining the strategies, systems, and processes that enable our go-to-market organization. In this pivotal role, you will oversee critical strategic and operational initiatives, enhancing systems, forecasting, pipeline management, territory design, analytics, processes, and various essential revenue operations projects. This position is ideal for an individual who merges strategic insight with a proactive approach to execution.Key ResponsibilitiesDrive key revenue operations initiatives, including systems, reporting, forecasting, process optimization, territories, and compensation.Optimize our Salesforce instance (custom objects, automations, etc.) and our broader go-to-market tech stack—evaluating, acquiring, and implementing new tools as necessary.Innovate Rev Ops for the AI era, translating that vision into scalable systems, processes, and strategies across both Revenue Operations and GTM teams.Collaborate cross-functionally with GTM leaders and team members across Sales, Marketing, and more to ensure alignment and success.

About EliseAIAt EliseAI, we are transforming vital industries such as housing and healthcare. Access to quality housing and healthcare should be straightforward, yet it often poses significant challenges. By embedding AI agents into existing workflows, we enhance efficiency, lower costs, and enrich user experiences for everyone involved.Housing: We streamline the process for renters, making it easier to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property team—all in one convenient platform.Healthcare: We facilitate easy appointment scheduling, intake form completion, and foster communication between patients and providers, allowing everyone to prioritize health over paperwork.With EliseAI, organizations minimize manual tasks, enhance accessibility, and provide a seamless experience across essential services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to propel our mission forward.About The RoleAs the Vice President of Revenue Operations, you will spearhead the development and scaling of the infrastructure that fuels our go-to-market strategy. Your role will encompass the design and implementation of systems, tools, and processes that bolster sales efficiency, enhance forecasting precision, and propel revenue growth throughout the entire customer journey.Key ResponsibilitiesFormulate and execute a holistic revenue operations strategy covering the complete customer lifecycle: acquisition, onboarding, expansion, renewal, and churn management.Lead the evolution of our go-to-market organization through the adoption of state-of-the-art AI tools and processes (e.g., Clay, Synthesia).Design and establish the organizational framework of the RevOps function, recruiting and nurturing a high-impact team across systems, analytics, and deal operations.Manage and enhance our revenue technology stack (including Salesforce, CPQ, and integrations), with a focus on automation, scalability, and usability.Develop and expand an exemplary deal desk function in collaboration with Sales, Legal, and Finance to streamline quoting, contracting, and approval processes.

About the PositionThis essential role is pivotal in supporting our dynamic go-to-market strategy. Collaborating with senior leadership, you will establish the systems, processes, and analytical insights necessary for predictable and sustainable revenue growth.If you excel in environments where you can introduce structure, optimize workflows, and empower teams to operate with clarity and speed, then this position is tailored for you.Key Highlights:Well-funded with strong long-term backing from renowned venture capitalists.A rapidly growing tech company making significant strides in its sector.Acknowledged as a fast-scaling innovator.Led by experienced founders and a leadership team with extensive industry expertise.Positioned at a stage where you can have a meaningful impact, while also being established enough to scale confidently.Role Overview:This is a hands-on role that partners closely with the Founders and GTM leaders to develop systems, processes, and insights that foster predictable and efficient revenue growth.Report directly to the VP of Revenue.Develop and execute RevOps strategies across the entire funnel: marketing, sales, onboarding, and customer success.Design, map, and enhance GTM workflows to drive improved conversion rates, seamless handoffs, and exceptional customer experiences.Establish and manage a proactive plan to continuously enhance conversion rates at every stage of the funnel.Oversee, manage, and regularly update the growth forecast model, including presentations to the leadership team.Utilize competitive intelligence to refine conversion strategies, forecasting accuracy, and the broader RevOps framework.Lead the selection, implementation, and management of RevOps tools including CRM, automation, analytics, and enablement platforms.Ensure data integrity and create a centralized source of truth for GTM metrics.Develop dashboards, reports, and insights that inform strategic decisions and reveal new opportunities.Monitor funnel performance, pipeline health, and revenue KPIs, recommending strategic enhancements as necessary.Establish the operational foundation for onboarding, training, and GTM playbooks.Assist sales and customer success teams with streamlined workflows, automation, and transparent processes to minimize friction.

About UsAt Legora, we are revolutionizing the legal sector by collaborating with legal professionals rather than creating solutions for them. Our approach ensures that our innovative tools are designed with direct input from those who use them, guaranteeing effectiveness and relevance.Our AI-driven workspace not only accelerates legal workflows but also enhances the quality of inquiries, revealing valuable insights. Each day, we challenge the status quo of legal technology to make intricate processes more intelligent, efficient, and human-centered. By analyzing thousands of documents in mere minutes and crafting intelligent workflows in partnership with top-tier practices, we are turning ambitious visions into tangible results.Currently, major global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters trust us across more than 40 countries. Our commitment to rapid delivery, effective iteration, and strategic scaling is intentional and designed for sustained growth.Joining Legora means becoming part of a team that strives for excellence, believing that mediocrity is unacceptable. We aim to empower lawyers to excel in their work through technology that genuinely aligns with their needs. If you are passionate about foundational innovation, collaborating with extraordinary talent, and driving impactful change in a dynamic and critical field, this is your opportunity.We are not just shaping the future of legal tech — we are defining it. Are you ready to help us build the intelligent future of law?Your Responsibilities1. Systems Strategy & ArchitectureDevelop and implement a long-term go-to-market systems architecture that aligns our tools, data, and processes with Legora's sales, renewal, and growth strategies.Create governance, security, and change control frameworks to support sustainable growth and system integrity.Collaborate with the Head of RevOps, Finance, and Data teams to synchronize systems and processes with our growth objectives.Identify and implement opportunities for automation, consolidation, and efficiency across the go-to-market stack.2. Systems Integration & ExpansionEnhance Salesforce integration within the broader go-to-market stack to facilitate seamless transitions from Lead to Opportunity and Quote to Cash processes.Establish reliable data flows between Marketing, Sales, and Customer Success systems to ensure operational efficiency.

Join Arlo Technologies, Inc. as a pivotal leader in our Sales Enablement and Revenue Operations team. In this dynamic role, you'll be responsible for driving strategic initiatives that enhance sales performance, optimize revenue processes, and empower our sales teams with the tools and training they need to succeed. Your expertise will help shape our sales strategy, ensuring alignment across departments and maximizing our market impact.

About PebblePost PebblePost stands at the forefront of performance marketing, expertly specializing in programmatic direct mail and connected TV (CTV). Our state-of-the-art technology harnesses both online and offline data to deliver measurable, incremental results at scale for some of the world's leading brands. With the capability to identify and connect with nearly every household in the U.S., combined with exclusive access to over $100 billion in annual transactions and countless real-time intent signals, PebblePost provides unrivaled precision and performance for marketing initiatives. About the Role As the Director of Revenue Operations, you will architect and manage the commercial engine that fuels PebblePost's growth trajectory. Our performance-driven, campaign-centric business model necessitates disciplined forecasting, pricing governance, and transparent revenue visibility throughout the organization. You will be responsible for establishing frameworks, processes, and reporting standards that foster predictability in our dynamic environment. Your key responsibilities will include pipeline governance, deal desk management, forecasting methodologies, and commercial performance analysis. Collaborating closely with Sales, Marketing, Finance, Analytics, and Systems teams, you will ensure seamless alignment across the revenue lifecycle. In our nimble, high-growth organization, your ability to bring structure to complexity will be vital. You will proactively identify revenue risks and drive operational clarity, empowering confident decision-making at the executive level. You will report directly to the VP of Operations. Key Responsibilities: Oversee pipeline governance, forecasting methodologies, and revenue variance analysis. Establish and manage Deal Desk processes, including pricing exceptions, margin guardrails, and commercial approvals. Define commercial reporting standards and forecasting frameworks in collaboration with the Analytics team. Work with Revenue Systems to ensure CRM structures and workflows facilitate accurate forecasting and reporting. Analyze win rates, deal velocity, pricing trends, and margin performance to inform executive decision-making. Develop executive-ready reports that effectively highlight revenue risks and opportunities. Standardize commercial processes across Sales, Marketing, and Finance to enhance consistency and accountability. Collaborate with Sales Enablement to convert commercial processes and forecasting standards into clear documentation and training materials. Identify and implement process improvements to enhance revenue visibility, predictability, and scalability. Qualifications: 8+ years of experience in Revenue Operations, Sales Operations, or Commercial Operations. Proven track record in managing complex forecasting and revenue processes. Strong analytical skills with the ability to derive insights from data. Excellent communication and collaboration skills, with the ability to work cross-functionally. Experience in a high-growth or startup environment is a plus.

At Garner Health, we are dedicated to revolutionizing the healthcare economy by providing access to high-quality and affordable care for everyone.Our innovative approach is reshaping the healthcare landscape in the U.S. through strategic partnerships with employers to enhance healthcare benefits. By implementing clear incentives and utilizing powerful, data-driven insights, we direct employees towards superior, cost-efficient care. This not only enhances patient outcomes but also ensures employers utilize their healthcare resources effectively, rewarding physicians for exemplary care rather than increased procedures.As one of the nation’s fastest-growing healthcare technology firms, Garner Health is trusted by leading employers and providers. We are curating a team of talented, mission-driven professionals eager to make a substantial impact on healthcare at scale.Role Overview:We are in search of a remarkable Vice President of Revenue Operations to join our Revenue Team, reporting directly to our Chief Revenue Officer (CRO). This pivotal role will empower our Sales and Client Management teams to excel in their daily operations.Work Environment:While Garner is based in New York City, we welcome candidates comfortable with remote work and occasional travel to our headquarters.Key Responsibilities:Strategic Planning & Architecture:Design and oversee the operational framework that supports a sophisticated, broker-led selling strategy (e.g., Aon, Mercer, WTW) along with direct and alliance channels.Lead forecasting and capacity modeling for our entire commercial engine.Operational Execution:Own and refine the daily workflows for the Revenue organization, ensuring a high standard and consistent execution throughout the customer lifecycle.Establish a definitive source of truth by defining and governing the core metrics that evaluate departmental health, from top-of-funnel engagement to Net Revenue Retention (NRR).Strategic Enablement:Direct the strategy for ongoing professional development, ensuring the team benefits from a robust training and certification ecosystem that upholds our high standards of subject matter expertise.Maintain a centralized, up-to-date knowledge base to support the Revenue team.

About 3i3i is an exclusive, rapidly expanding community of private investors exchanging deals, insights, and connections. Dedicated to alternative and off-market deal flows, along with shared advantages and investor services, 3i acts as a collaborative hub for engaged family offices and private allocators to explore and deliberate over intriguing and unexpected opportunities within emerging sectors.Role Overview: Senior Associate, Revenue Intelligence & Operations3i is in the process of developing an innovative Revenue Operating System to facilitate the network's growth. The Senior Associate in Revenue Intelligence & Operations will be pivotal in ensuring this system's functionality.This role guarantees the revenue team has clear visibility into:Identifying the ideal prospective members.Understanding the conversion process from prospects to members.Analyzing member engagement with the network.Determining which engagement signals correlate with membership renewals.

About Anthropic Anthropic builds trustworthy, interpretable, and controllable AI systems. The team’s mission is to make AI technology safe and beneficial for both users and society. Researchers, engineers, policy experts, and business leaders work together to develop AI solutions with real-world impact. Role Overview The Sales Strategy & Operational Excellence Lead will strengthen the operations of Anthropic’s go-to-market team. As the company’s commercial activities expand, operational discipline becomes essential: from structured weekly forecast calls, to a clear planning cycle with transparent timelines, to unified standards recognized by both Sales and Strategy teams. This position plays a central role in the Chief Commercial Officer’s operational rhythm. The Lead connects Sales leadership, Revenue Operations, Finance, and Systems, ensuring that each group has accurate and timely information. Weekly, the role focuses on maintaining reliable forecast and pipeline reviews. Quarterly, it involves facilitating target setting and quota allocation. Annually, the Lead manages the full planning cycle, aligning territories, capacity, compensation, and targets so that all are delivered on time. What You Will Do Coordinate and improve operational processes for the go-to-market team Drive weekly forecast and pipeline review accuracy, providing dependable data to leadership Facilitate quarterly target setting and quota distribution across teams Oversee annual planning to synchronize territories, capacity, compensation, and targets Serve as the key liaison among Sales leadership, Revenue Operations, Finance, and Systems Who Thrives in This Role Organizes complex processes and brings structure to scattered information Transforms data from multiple sources into clear, documented standards Understands deadlines and accountability, and manages cross-functional partners without direct authority Builds strong operational processes in a fast-changing business setting Location San Francisco, CA or New York City, NY

Join Gong.io as a RevOps Manager, focusing on NAMER Territory Strategy and Operations. In this pivotal role, you will leverage data-driven insights to enhance operational efficiency and drive strategic initiatives across the North American region.

About FaireAt Faire, we are reimagining the wholesale marketplace, fostering local economies by empowering independent retailers around the world. Our platform leverages cutting-edge technology, data analytics, and machine learning to connect passionate entrepreneurs with exceptional products from various global sources. We envision a future where small businesses can thrive alongside large corporations, and we are committed to providing them with the tools they need to succeed.By championing the growth of local businesses, Faire is not just creating a marketplace; we are driving positive economic change in communities worldwide. If you are passionate about supporting local entrepreneurship and want to be part of a vibrant community, we invite you to join us on this exciting journey.About this RoleAs the Operations Systems Architect, you will be instrumental in enhancing system stability, cost efficiency, and customer experience as our operations grow increasingly complex. You will spearhead impactful systems projects encompassing routing, integrations, automations, and ticket enrichment. This hands-on, technical role merges AI, Operations, and platform development to deliver a seamless, intelligent experience for our teams.We seek a proactive systems architect who is adept at building AI solutions, a Zendesk authority, and a systems integrator. Your ability to design with foresight, execute swiftly, and collaborate empathetically will be crucial in this role.