Customer Operations Systems Manager

Join HHAeXchange, a pioneering technology platform revolutionizing home and community-based care since 2008. Our mission is to empower individuals who are aging or living with disabilities, allowing them to thrive in their homes and communities. We are dedicated to transforming the healthcare landscape by creating an integrated homecare ecosystem that connects patients, personal care providers, managed care organizations, and state agencies.As the Customer Operations Systems Manager, you will take charge of the complete configuration, optimization, and management of Gainsight CS, Gainsight PX, and Pendo. Your expertise in these tools will be essential as you collaborate across departments including Customer Success, Customer Experience, Product, Marketing, RevOps, and IT. You will convert customer and digital engagement strategies into practical workflows, informative dashboards, and automated programs. Your role will be pivotal in ensuring these systems are fully utilized to enhance team objectives and boost operational efficiency, while continually seeking ways to improve system adoption and integration within the customer operations ecosystem. To excel in this position, candidates should demonstrate the ability to fulfill each essential job duty competently, with or without reasonable accommodation, which may be provided to enable individuals with disabilities to perform essential functions.

Company OverviewTennr is revolutionizing the referral process in healthcare. When you visit your doctor for a referral to a specialist, you often find yourself waiting for them to reach out. This delay can stretch from days to even months, primarily due to the overwhelming number of referrals and the cumbersome manual processes involved in qualifying them. At Tennr, we streamline this process by ensuring that every referral is delivered promptly, equipped with accurate information. Our advanced system, powered by RaeLM™, intelligently reads, extracts, and processes patient information, enabling healthcare providers to capture more referrals, minimize denials, and significantly reduce delays.Role OverviewAs the inaugural GTM Engineer at Tennr, you will play a pivotal role in constructing and refining the systems that underpin our go-to-market strategy. Your primary responsibility will be to manage, enhance, and expand the tools, data, and automation that empower our Sales, Marketing, and Customer teams. Collaborating closely with the RevOps team, Sales Leadership, and Marketing, you will ensure that our CRM and associated systems not only collect the right data but also foster optimal behaviors across teams. You will design and implement processes that simplify workflows, ensure seamless data flow across systems, and build automation and visibility that allows Tennr’s revenue teams to operate more efficiently.This position is ideal for a collaborative individual who thrives on connecting different teams and creating the operational framework that transforms GTM strategies into actionable outcomes.

Join Duet as a Customer Strategy & Operations Manager!About Us:At Duet, we empower Nurse Practitioners (NPs) to address the primary care crisis by enabling them to lead their own practices, enhancing local access to care. Our company is a well-funded seed-stage venture, driven by a team of experienced entrepreneurs and Nurse Practitioners, supported by notable investors such as Lerer Hippeau and Kairos.We are developing a comprehensive platform designed to help NP practices flourish as independent entities. Our solutions, ranging from patient engagement to revenue forecasting and care delivery to community building, leverage data to allow NPs to concentrate on what truly matters: serving their communities effectively.About the Role:We are seeking a dedicated Customer Strategy & Operations Manager to become an integral part of our expanding Operations team. In this role, you will serve as the primary partner for our NP practices, providing consultancy, leading onboarding efforts, fostering ongoing growth, and ensuring that each practice fully realizes the value of the Duet platform throughout the customer lifecycle. NPs join Duet at various stages of their business journey, and your guidance will be crucial in transforming them into thriving practices.You will be a relationship-builder, trusted advisor, analytical problem-solver, and strategic operator, facilitating practices through their transformations to achieve clinical, financial, and operational success. This position is ideal for individuals who excel in dynamic, early-stage environments, enjoy taking on diverse roles, and can maintain a positive demeanor while driving results. You will engage with financial discussions, budgets, scenario planning, and confidently share your perspective.Key Responsibilities:Analytics & Insight Generation: Analyze raw practice data to uncover key drivers, trends, and anomalies, moving beyond dashboards to address complex financial and operational queries.Financial & Operational Analysis: Conduct structured analyses across revenue, margins, capacity, and growth to narrate compelling stories that inform better decision-making.Customer Onboarding & Partnership: Represent Duet to new practices, guiding them through the implementation process and serving as their long-term strategic ally.Practice Enablement & Growth: Understand each practice’s goals and challenges, delivering customized strategies that enhance performance, expand patient panels, and unlock platform potential.

About FaireAt Faire, we are reimagining the wholesale marketplace, fostering local economies by empowering independent retailers around the world. Our platform leverages cutting-edge technology, data analytics, and machine learning to connect passionate entrepreneurs with exceptional products from various global sources. We envision a future where small businesses can thrive alongside large corporations, and we are committed to providing them with the tools they need to succeed.By championing the growth of local businesses, Faire is not just creating a marketplace; we are driving positive economic change in communities worldwide. If you are passionate about supporting local entrepreneurship and want to be part of a vibrant community, we invite you to join us on this exciting journey.About this RoleAs the Operations Systems Architect, you will be instrumental in enhancing system stability, cost efficiency, and customer experience as our operations grow increasingly complex. You will spearhead impactful systems projects encompassing routing, integrations, automations, and ticket enrichment. This hands-on, technical role merges AI, Operations, and platform development to deliver a seamless, intelligent experience for our teams.We seek a proactive systems architect who is adept at building AI solutions, a Zendesk authority, and a systems integrator. Your ability to design with foresight, execute swiftly, and collaborate empathetically will be crucial in this role.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

At Anaplan, we pride ourselves on being a team of forward-thinkers dedicated to enhancing business decision-making through our innovative AI-driven scenario planning and analysis platform. Our mission is to empower our customers to stay ahead of their competitors and the evolving market landscape.What brings Anaplanners together, regardless of team or location, is our unwavering commitment to our customers' success and our vibrant Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, with over 2,400 global companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer depending on our top-tier platform.Our Winning Culture is the driving force behind our teams of innovators. We celebrate diversity in thought and ideas, act as leaders regardless of our titles, strive to achieve ambitious goals, and take joy in celebrating our victories—both big and small.Guided by our principles of strategic focus, value-based approaches, and disciplined execution, you will find a place here that inspires, connects, develops, and rewards you. Embrace your uniqueness and join us in shaping the future—together!Job Description – Vice President of Operations, Customer SuccessLocation: New York City / San Francisco / Miami / MinneapolisAnaplan is searching for an enthusiastic and dynamic Vice President, Customer Success Operations to lead our Customer Success Operations Organization. In this pivotal role, you will spearhead strategic initiatives that enhance our Customer Success processes, boost operational efficiency, and oversee the infrastructure that optimizes customer interactions and results. Your contributions will be vital in empowering our Customer Success team to meet ambitious targets while fostering continuous improvement and transformative change.Key Responsibilities:Driving Change & Business Outcomes:Guide the team in defining and mapping the customer journey from an external perspective, ensuring alignment of Anaplan’s cross-functional processes to maximize customer value and satisfaction.Oversee all facets of post-sales operations design, collaborating closely with Sales, Marketing, Product Management, Sales Operations, Alliances, and Professional Services.Maintain a strong partnership between Customer Success and corporate teams, including sales operations.Lead operations for global renewals, including forecasting customer renewals and preparing board reports.Take charge of the development and delivery of key operational strategies.

Join the City of New York as a Mainframe Systems Manager, where you will lead the management and optimization of our critical mainframe systems. This position plays a pivotal role in ensuring the stability, efficiency, and security of our IT infrastructure.As a Mainframe Systems Manager, you will work collaboratively with various departments to enhance system performance and implement innovative solutions to improve our technology landscape.

Join Our Mission at WatershedWatershed is an innovative enterprise sustainability platform empowering major companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage climate impact and ESG data. We provide audit-ready metrics for both voluntary and regulatory reporting, including CSRD, and are committed to facilitating genuine decarbonization efforts. If you're passionate about product development and eager to contribute to a mission-driven startup, we invite you to help shape our dynamic team culture.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote workforce across the US and Europe, we are excited about the possibility of you joining us!Your RoleAs a pivotal member of our Customer Success Operations team, you will collaborate with customer leadership to design, implement, and optimize strategies, systems, and processes that support our Customer Success, Advisory, and Support teams in scaling operations efficiently. This position sits at the crossroads of strategy, analytics, and systems, translating business objectives into scalable operational frameworks and data-driven insights.To thrive in this role, you will need strong analytical skills, operational discipline, and the capability to build scalable systems and processes aligned with organizational growth. Comfort with large datasets, automation identification, and translating insights into actionable recommendations for senior leadership will be essential.Given the rapid evolution of AI and automation, we particularly welcome candidates eager to leverage cutting-edge tools and technologies to enhance Customer team operations.This position can be based in either our New York or San Francisco offices.Your ResponsibilitiesLead cross-functional initiatives to enhance implementation, customer retention, expansion, and overall customer value through data and operational design.Collaborate with leaders across Customer Success, Support, RevOps, and Product to develop scalable operating models for the Customer organization, including:Organizational design and customer engagement modelsProcess optimization and operational frameworks

Role Overview The City of New York is hiring an Operations Manager to guide daily operations and support efficient service delivery. This role coordinates activities across multiple departments and looks for ways to improve how work gets done. Key Responsibilities Oversee operational processes to maintain efficiency and quality of services Coordinate projects and activities between departments Identify opportunities to streamline workflows Implement practices that support productivity and ongoing improvement Lead and support a team, encouraging collaboration and professional growth Location This position is based in New York City.

Why Join Shiftsmart?We are revolutionizing the labor industry. Shiftsmart is a cutting-edge labor platform that integrates comprehensive workforce management technology with a swiftly expanding network of 5 million flexible workers. We provide scalable labor solutions for major corporations such as Circle K, Pepsi, Dollar General, and Starbucks. Our innovative approach fractionalizes jobs into shifts, allowing workers to engage with multiple companies through a user-friendly digital marketplace. As one of the fastest-growing startups in the U.S., we have achieved growth rates of 2-3x annually since our inception and have successfully raised over $120 million from premier investors including D1 Capital and Imaginary Ventures. The journey has only just begun.Our mission is to establish the world’s premier platform for hourly workers and enterprises, fostering flexibility, choice, and opportunities for upward social mobility.Join a transformative journey. This is a unique opportunity to be part of a rapidly scaling business that is reshaping the landscape of hourly labor and seizing a $2 trillion market opportunity in the U.S. alone.Ownership and impact. Collaborate with a team that motivates and supports each other in building a successful business that provides flexibility, choice, and upward social mobility for workers worldwide.Shape your career path. Experience accelerated growth and learning alongside a world-class team from top tech companies (e.g., Uber, Airbnb, Google, Amazon), elite business schools (e.g., HBS, GSB, Wharton), and leading professional services firms (e.g., Bain, BCG, Goldman).Become an exceptional executor. We believe in the principle of #ExecutionIsBinary and are committed to helping you master this essential skill throughout your career.Team Mission:The mission of the GTM & Customer team at Shiftsmart is to lay the groundwork and infrastructure necessary to scale the revenue side of our business. We collaborate with all teams across Shiftsmart to lead comprehensive projects, enhance customer relationships, deliver insightful analysis, and implement strategic initiatives. This role will specifically focus on ensuring the success of new market launches with our key customers, driving quality performance outcomes to meet our ambitious growth objectives.This role is based in New York City (HQ) and typically requires 3+ days per week in the office.

OverviewTetrix is an innovative startup dedicated to enabling institutional investors to make informed decisions in alternative markets, akin to Bloomberg but tailored for private investments. Our cutting-edge AI-driven platform streamlines chaotic, unstructured private market data into actionable insights, featuring automated document retrieval, AI-enhanced data extraction, and real-time portfolio analytics—all integrated into one cohesive system. As we rapidly evolve into a market-defining service, we collaborate with some of the top capital allocators globally. This is a rare opportunity to join a dynamic team that is passionate about shaping the future of financial market infrastructure, backed by eminent investors including Innovation Endeavors, Eric Schmidt’s venture capital firm, and prominent figures from BlackRock, CPPIB, SoftBank, Lending Club, and Plaid. Who We AreWe are a nimble yet formidable startup, equipped with extensive industry experience in both financial markets and technological advancements. Our culture is built on trust, accountability, and curiosity, fostering an environment where every team member is encouraged to share ideas, challenge the status quo, and grow collectively. Our co-founders, Olivier (CEO) and Naunidh (CTO), first crossed paths during their MBA studies at Stanford and co-established Tetrix in the summer of 2023. Who You AreExceptional Communicator – You convey complex concepts with clarity and can adjust your communication style based on the audience.Organizational Expert – You manage multiple tasks efficiently and prioritize effectively to ensure timely delivery.Collaborative Team Player – You thrive in cross-functional teams, enhancing data processes and contributing to overall organizational success.Versatile Contributor – You handle both strategic challenges and daily operational tasks with ease.Finance Knowledgeable – A strong understanding of institutional investors and private investment markets is highly beneficial.Fluent in English – Given our international engagement, proficiency in English is essential.

We are seeking a highly motivated Delivery Operations Manager to join our dynamic team at via. In this pivotal role, you will oversee our delivery operations, ensuring efficiency and excellence in service delivery. You will collaborate with cross-functional teams to implement strategies that enhance operational performance and customer satisfaction.

Role OverviewJoin Latent Health as an Account Manager, where you will spearhead the post-implementation journey of our health system clients. With an unwavering customer-centric approach, you will take ownership of driving product adoption and delivering quantifiable clinical and operational improvements, effectively showcasing ROI by linking product usage to tangible outcomes.In a relationship-focused healthcare environment, your success will hinge on fostering trust and long-lasting partnerships within intricate, matrixed health systems, leading to satisfied customers who proudly advocate for the transformative impact of Latent. Embrace ambiguity, work autonomously, and channel your passion into reshaping healthcare through dedicated customer advocacy.This is a hybrid role based in New York City, with an expectation to be in the office three days per week.

Why Choose Shiftsmart?Join us in revolutionizing the labor industry. At Shiftsmart, we are creating a groundbreaking labor platform that combines advanced workforce management technology with an expanding global network of over 5 million flexible workers. We provide scalable labor solutions for major companies including Circle K, Pepsi, Dollar General, and Starbucks. Our innovative business model breaks down jobs into manageable shifts, allowing our workforce to work seamlessly across various companies via a digital marketplace. As one of the fastest-growing startups in the nation, we've experienced a growth rate of 2-3x annually since inception and secured over $120 million in funding from esteemed investors like D1 Capital and Imaginary Ventures. And we’re just getting started!Our Mission: Our aim is to create the premier platform for hourly workers and businesses, fostering flexibility, choice, and opportunities for upward social mobility.Be Part of a Fast-Paced Environment. This is a unique opportunity to join a rapidly growing company that is transforming the landscape of hourly labor and tapping into a $2 trillion opportunity in the U.S. alone.Ownership and Impact. Collaborate with a team that is committed to building a thriving business while creating flexibility and opportunities for workers everywhere.Shape Your Career Path. Experience accelerated growth and learning by working alongside top talent from leading technology firms (e.g., Uber, Airbnb, Google, Amazon) and prestigious business schools (e.g., Harvard Business School, Stanford GSB, Wharton).Master Execution. We emphasize the importance of execution and are dedicated to helping you develop this vital skill for your career journey.Team Mission:The mission of the Go-To-Market & Customer team at Shiftsmart is to establish the foundations necessary for scaling our revenue operations. We collaborate across various teams at Shiftsmart to lead comprehensive projects, enhance customer relationships, provide insightful analyses, and implement strategic initiatives. This role specifically focuses on ensuring the success of new market launches in coordination with our key clients to drive quality outcomes and achieve our ambitious growth objectives.Work Environment: This position is based in our New York City headquarters, requiring in-office presence for approximately three or more days a week, with around 20% travel expected.

At Profound, we are dedicated to empowering organizations to navigate and manage their AI presence effectively. As we experience rapid growth, we are seeking a dynamic People Operations Manager to spearhead our people operations and enhance the overall employee experience. This role encompasses various aspects including onboarding, manager support, performance management, benefits administration, and compliance.This position is ideal for a hands-on professional who thrives in a fast-paced startup environment, enjoys close collaboration with team members, and is passionate about developing streamlined people processes that foster an engaging workplace culture.

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management. In today’s fast-paced digital landscape, organizations of all sizes count on PagerDuty to ensure flawless digital experiences for their customers. Our platform empowers teams to swiftly identify issues and seize opportunities, facilitating collaboration among the right individuals to resolve problems quickly and prevent future occurrences. Over 13,000 organizations, including 60 of the Fortune 100, trust PagerDuty to navigate their Digital Transformation, Cloud Migration, and DevOps Modernization journeys. Our esteemed clientele includes industry leaders such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and more. As we expand our capabilities in Digital Operations Management through AI/ML and Automation, we are increasing our adoption across Development, IT, Customer Service, Security, and various other teams.The Strategic Customer Success Manager plays a pivotal role in aligning with key stakeholders within customer organizations, cultivating and nurturing robust relationships that expedite customers’ digital journeys. Customer Success Managers engage directly with a diverse client base, tailored to their market segments, organizational sizes, solution complexities, and lifecycle needs.

Role overview The City of New York seeks a Computer Systems Manager to oversee and maintain IT systems and infrastructure. This role ensures that technology supports city operations efficiently and securely, with a focus on reliability and protection of information. Key responsibilities Direct the management and ongoing improvement of IT systems and infrastructure. Collaborate with departments to align technology with organizational goals. Supervise daily operations to keep systems secure and dependable. Oversee multiple projects, managing priorities and meeting deadlines. Troubleshoot and resolve issues to enhance system performance. Requirements Background in managing computer systems and IT infrastructure. Demonstrated leadership and strong organizational abilities. Experience coordinating with various teams and stakeholders. Skilled at problem-solving and managing several projects at once. Location This position is based in New York City.

At Veeva Systems, we are driven by our mission to revolutionize the life sciences industry and accelerate the delivery of therapies to patients. As a trailblazer in the industry cloud, we have achieved remarkable success, surpassing $2 billion in revenue last fiscal year and poised for further growth.Our core values are central to our operations: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), which legally commits us to balance the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we offer you the flexibility to choose your working environment, whether from home or in the office, to help you thrive.Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The RoleAs a Senior Product Manager for Veeva Clinical Operations, you will be responsible for steering the product strategy and roadmap for pivotal applications that are reshaping the clinical trial process in the life sciences sector. This position involves defining and delivering innovative solutions that integrate clinical systems, data, and processes, thereby expediting the delivery of new therapies to patients. This is a unique opportunity to influence the future of an industry-leading product suite and contribute to global health.

The City of New York seeks an Operations Systems and Data Specialist to join its team in New York City. This position centers on managing and enhancing the systems and data processes that help city departments operate smoothly. Success in this role requires a sharp eye for detail and a strong analytical approach. Key Responsibilities Oversee operational systems, making adjustments to increase efficiency and effectiveness. Manage data processes that inform citywide decisions. Analyze data sets to spot trends and help drive ongoing improvements. Work closely with teams from different city departments to address their operational needs. Requirements Background in data analysis and systems management. Strong organizational skills with a focus on accuracy and detail. Ability to contribute to process improvements and deliver measurable results.

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.