Customer Operations Specialist

About Air Apps Air Apps builds AI-powered tools designed to help people and entrepreneurs organize their lives and work. Founded as a family company in Lisbon, Portugal in 2018, Air Apps has grown to include offices in Madrid and San Francisco. The team remains self-funded and has reached over 100 million downloads worldwide. Air Apps focuses on long-term growth and is always looking for new ways to improve how people plan and manage their resources. The company values creative input and encourages challenging traditional approaches to problem-solving. Team members play a direct role in shaping products that support users around the globe. Air Apps is on a mission to change how individuals and businesses approach resource management, aiming to make a positive difference in daily life.

Role Overview airapps is hiring a People Operations Specialist in Madrid. This role focuses on strengthening workplace culture and improving employee experiences. The position supports HR processes that help attract, develop, and retain talented team members. What You Will Do Enhance daily employee experience through thoughtful HR support Streamline and improve HR processes Contribute ideas and insights to help build a positive workplace Support efforts to attract, develop, and retain team members Location This position is based in Madrid.

Hello! We are Fever, the premier tech platform transforming how people experience culture and live entertainment.Our mission is to democratize access to culture and entertainment. Through our innovative technology and data-driven strategies, we are redefining engagement with live events. Every month, over 300 million users across more than 55 countries discover unforgettable experiences on our platform, while we empower event creators with the tools to innovate and reach new audiences.We have partnered with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, and have received numerous international awards, supported by leading global investors. Exciting, right? To continue our journey, we are on the lookout for proactive individuals who are ready to shape the future of entertainment!Let’s dive into the specifics of this role and how you can contribute to Fever’s mission.About the RoleJoin our vibrant HR Team as a People Operations Specialist - Payroll & Benefits. We are seeking a seasoned professional with a solid background in payroll management. This role transcends traditional payroll duties, requiring a flexible individual to connect our HR team with external payroll providers. The successful candidate will be pivotal in optimizing HR services related to payroll, benefits, and other HR functions on an international scale.As a vital team member, you will ensure compliance, enhance operational processes, and provide exceptional support to employees across various countries. If you are passionate about precision, efficiency, and improving the employee experience, we want to hear from you!Manage and scale payroll operations across global locations, collaborating with external providers to ensure seamless execution.Guarantee accurate and timely employee payments while adhering to tax and social security regulations.Track and report on salary expenses, analyzing trends to assist decision-making.Serve as a primary contact for employees regarding payroll, tax, and social security inquiries, offering clear and reliable guidance.Work closely with other HR and Finance teams to resolve payroll-related issues efficiently.Oversee the administration of employee benefits, identifying and implementing new perks to boost engagement.

Join our dynamic team at Primark as a People & Culture Specialist in Madrid, where you will play a pivotal role in shaping a positive workplace culture. You'll be responsible for enhancing employee engagement, supporting talent acquisition, and driving performance initiatives that align with our company values.

Join dLocal as a People, Workplace & Facilities Specialist, where you will play a vital role in fostering an engaging and productive workplace environment. As part of our dynamic team in Madrid, you will be responsible for ensuring optimal facilities management and enhancing employee experience.

The People Operations Internship at OneTrust in Madrid offers a chance to start a career in Human Resources. This full-time role supports the HR team on a range of projects and daily tasks. What you will do Assist with recruitment activities and candidate coordination Support employee engagement initiatives Help with HR administrative tasks Contribute to projects that shape company culture What you will gain Hands-on experience in HR operations Exposure to recruitment and employee engagement practices Opportunities to develop organizational and communication skills This internship is based in Madrid and requires full-time availability.

Join the Future of Transport!At Bolt, we are on a mission to revolutionize urban mobility. With over 200 million satisfied customers across more than 50 countries, we are one of the fastest-growing startups globally. Our platform connects users to a variety of transport options, including cars, motorcycles, and scooters, making commuting fast, convenient, and affordable for everyone.About UsAs one of Europe and Africa's leading tech companies, our success is driven by our dedicated team. We foster an inclusive workplace where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, age, or disability. Together, let’s create cities that prioritize people over cars!Your RoleWe are seeking a passionate Senior Operations Specialist to join our Fleets & Vehicles team in Madrid. You will play a crucial role in enhancing operational performance and profitability across our fleet ecosystem, assisting both independent fleet partners and captive structures.Your responsibilities include monitoring operational and financial performance, pinpointing areas for improvement through data analysis, and spearheading cross-functional initiatives to drive growth and efficiency. Collaborating closely with the Operations Manager, you will aid in market-level P&L management, forecasting, analyzing revenue and cost drivers, and translating insights into actionable operational strategies. Your collaborative efforts with teams in Business Development, Finance, Marketing, Policy, and Product will ensure successful execution.

Join our dynamic team at doco1 as an Operations Preparation and Assembly Specialist. In this role, you will play a crucial part in ensuring the seamless preparation and assembly of our products, contributing to our commitment to quality and efficiency.Your responsibilities will include collaborating with various departments, ensuring that all operational tasks are executed smoothly and efficiently. We are looking for a proactive individual who thrives in a fast-paced environment and is eager to contribute to our team's success.

Greetings! We are Fever, the premier tech platform for culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Through our innovative technology and data-focused strategies, we are transforming how people experience live entertainment. Every month, over 300 million users across more than 40 countries discover unforgettable events through our platform. We also empower event creators with our data and technology, enabling them to scale, innovate, and reach new audiences.Our achievements include partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, as well as the presentation of internationally acclaimed experiences, supported by leading global investors!To realize our mission, we seek proactive individuals who are enthusiastic about shaping the future of entertainment!Are you ready to join us?Let’s dive into what this role entails and how you can contribute to Fever’s mission. About the Role: At Fever, we are on the lookout for a dedicated individual to join our Marketplace Operations Team. Your responsibilities will include:Back Office Management: Overseeing the creation, configuration, monitoring, and ongoing maintenance of experiences across both internal and external ticketing and distribution platforms.Operational Monitoring: Conducting daily checks on published experiences to ensure proper setup, performance, and seamless operation.Cross-Team Coordination: Collaborating daily with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously enhance internal operational processes.

The People & Culture Store Administrator at Primark plays a key part in supporting daily operations in the Madrid store. This role centers on a mix of administrative and HR-related tasks that help both employees and management work efficiently. Main responsibilities Manage a variety of administrative duties for the store team Assist with HR processes, including handling employee documentation Contribute to a positive and organized workplace for all staff Location Madrid

Burson is seeking a People Strategist to join the Madrid office. This generalist HR role offers the chance to work across several areas of Human Resources, supporting both colleagues and broader people-focused initiatives. Role overview This position centers on collaboration and teamwork. The People Strategist will partner with others in the Madrid office, contributing to projects and daily activities that shape the employee experience. The role involves supporting a range of HR functions, with a focus on helping the team deliver people-related programs and solutions. What you will do Work closely with colleagues on HR projects and initiatives Support the team in delivering people-focused programs Contribute to a variety of Human Resources activities as a generalist Requirements Interest in Human Resources across multiple areas Strong collaboration and communication skills Ability to support team initiatives and work effectively with others This role is based in Madrid and offers the opportunity to be part of Burson’s international community, where curiosity, learning, and innovation are valued.

Role Overview Primark is looking for a People & Culture Advisor in Madrid. This role focuses on building a positive workplace, supporting employees, and helping to reflect company values throughout daily operations. What You Will Do Promote a supportive and engaging work environment Work to enhance the employee experience at every stage Help ensure company values are visible in all aspects of operations Who Will Succeed This position suits someone who cares deeply about people management and cultural development.

About HappyRobotAt HappyRobot, we are pioneering the future of operational efficiency with our AI-native operating system designed specifically for the real economy. Our innovative system bridges the gap between intelligence and actionable insights, empowering enterprises to manage intricate, mission-critical operations autonomously.Our advanced AI OS continuously learns, optimizes processes at various levels, and adapits over time. We are initially targeting supply chain and large-scale industrial operations where resilience, speed, and ongoing improvement are paramount—allowing humans to concentrate on strategic, creative, and high-value endeavors.Discover more about our vision in our Manifesto. To date, HappyRobot has secured $62 million in funding, including a remarkable $44 million Series B round in September 2025, with support from prestigious investors such as Y Combinator (YC), Andreessen Horowitz (a16z), and Base10. These partners share our commitment to revolutionizing enterprise operations. We are channeling this investment to cultivate a top-tier team of individuals driven by innovation, exceptional problem-solving capabilities, and a passion for pushing boundaries in a fast-paced, dynamic environment. If this resonates with you, we invite you to join us at HappyRobot.Role OverviewWe are seeking a dedicated Strategy & Operations Specialist to enhance and scale our daily business functions through meticulous data analysis, identifying operational inefficiencies, and designing robust, scalable workflows.Your Responsibilities:Evaluate operational data to discern trends, inefficiencies, and opportunities for enhancement.Assist in optimizing processes, automating workflows, and boosting operational efficiency.Provide data-driven insights and reporting to cross-functional teams.Maintain and refresh internal dashboards, reports, and documentation.Streamline internal processes across finance, sales, procurement, and customer support.Collaborate with various teams to enhance business operations and efficiency.Assist with project management and implementation of strategic initiatives.Support contract management and procurement workflows, ensuring adherence to compliance and operational efficiency.Contribute to go-to-market strategies by enhancing coordination between sales, finance, and legal teams.

Role overview Primark Stores Limited is seeking an Operations Support Specialist based in Madrid. The position centers on improving daily store operations and supporting efforts to optimize processes. The main objective is to help create an efficient and seamless shopping experience for every customer. What you will do Assist with operational processes to increase efficiency throughout the store Support teams in upholding high standards of customer service Collaborate with colleagues to identify and address operational challenges Requirements Motivated and proactive, with a collaborative approach Keen attention to detail and strong organizational skills Interest in retail operations and delivering a positive customer experience

Join Nexthink as a Senior People & Talent Business Partner, where you will play a pivotal role in shaping our workforce and culture within the Tech Services sector. You will collaborate with cross-functional teams to develop and implement talent strategies that align with our business objectives. Your expertise will be essential in fostering a dynamic and inclusive workplace.

Join AfterShip as a Legal Operations Specialist in our Product & Technology team, where you'll play a vital role in streamlining our legal processes and ensuring compliance within our innovative environment. You will collaborate closely with cross-functional teams to develop efficient workflows and implement best practices in legal operations.Your insights and expertise will be crucial in supporting our mission to provide exceptional service and products to our clients, while navigating the complexities of legal requirements.

Are you ready to change the world?At Cabify, we're on a mission to create better urban environments by enhancing mobility for residents. We connect passengers and drivers with just a click, striving for a future where private cars are no longer necessary in our cities. Join us on this journey! About the Fleet Development TeamOur Fleet Development team is at the forefront of negotiations and growth initiatives in Spain. We continuously work to establish new partnerships and enhance our value proposition, ensuring our partners thrive on our platform. Role MissionYour role will be pivotal in structuring and leading the analytical and governance functions within the fleet vertical. You will coordinate the Fleet Resource Center (FRC), define critical metrics, and create dashboards that enhance operational performance. Ensuring data alignment between our partners and marketplace will be key to maintaining traceability and profitability. How You Will Help Us Achieve Our Mission:You will enhance the analytical framework for our partners, from data sources to routine models.You will redefine monitoring indicators to ensure each metric directly impacts the business.You will design reporting tools and dashboards for both local and global stakeholders.You will build solid business cases for new operational models, analyzing unit economics and deployment plans.You will identify bottlenecks in critical processes to propose enhancements and automations.You will analyze partner profitability by cohorts and asset types to uncover growth levers.

Role Overview Destinus is seeking a Lead UAV Flight Operations Specialist to guide unmanned aerial vehicle (UAV) missions from planning through execution. Based in Madrid, this role is central to moving UAV concepts into operational reality, supporting advanced aerospace projects for defense applications. The position involves close collaboration with engineering teams and defense partners worldwide, shaping how UAVs are tested, demonstrated, and deployed. What You Will Do Direct and manage daily UAV flight operations, maintaining compliance with safety, regulatory, and company standards. Design, schedule, and implement flight test campaigns, including risk assessments and readiness checks. Coordinate materials, equipment, and personnel for test campaigns. Oversee integration and configuration of onboard systems, confirming all aircraft are ready for flight. Conduct planned flight test activities, ensuring missions run smoothly and objectives are met. Collect and manage telemetry, video, and other data for thorough test analysis. Compile detailed test reports based on flight performance and collected data. Work with engineering teams to align flight operations with technical requirements. Lead customer demonstrations, ensuring professional and effective presentations. Develop operational and training manuals for UAV systems and procedures. Train clients on UAV operation, safety protocols, and system features. Assess weather and airspace conditions to validate safe flight operations. Support logistics, including transportation, equipment handling, and site setup. Mentor UAV operators and support staff. Maintain documentation for flight operations, maintenance, and test results. Ensure compliance with UAV regulations and internal procedures. Identify operational risks and implement mitigation strategies. Travel frequently to support flight operations, testing, and customer engagements. About Destinus Destinus develops advanced UAV solutions for the defense sector, focusing on speed, accuracy, and cost efficiency. The company partners with government and defense organizations worldwide to deliver mission-critical aerospace technology.

Hello! We’re Fever, the premier technology platform for culture and live entertainment.Our mission? To democratize access to culture and entertainment. Utilizing our innovative technology and data-driven strategies, we’re transforming how audiences engage with live events. Each month, our platform ignites the curiosity of over 300 million people across more than 40 countries to discover unforgettable experiences, while empowering event creators with the tools and insights to innovate and reach broader audiences.What have we achieved? Collaborating with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, we have delivered internationally acclaimed experiences and garnered support from top global investors! Impressive, right? To accomplish our goals, we seek passionate individuals with a proactive approach, ready to shape the future of entertainment!Are you prepared to be part of this exciting journey?Now, let’s delve into this role and your contributions towards Fever’s mission.Managing a diverse range of products and operating in multiple countries, we ensure our operations run seamlessly. As part of the Operations team, our aim is to facilitate Fever's growth by enhancing our work efficiency and providing a top-notch experience for all stakeholders. We thrive on testing, launching, and executing new projects while overseeing all operational aspects, from event execution and user interactions to partner operations and tooling processes.We are in search of an individual who enjoys problem-solving, seeks to improve efficiencies, and consistently finds ways to accomplish tasks!This cross-functional role will provide you with the opportunity to collaborate across various business areas, understand their needs, and learn about Fever's operational workings!