Customer Operations Specialist

Are you ready to make a difference? At Cabify, we are dedicated to transforming urban environments into better places to live. We drive sustainable and efficient mobility that connects passengers and drivers with just one click. While one day cities may not need private cars, there is still much work to be done. Will you join us on this journey? About Your Team The Customer Operations team is central to realizing our value proposition. Our mission is to ensure that the company's strategy is efficiently, reliably, and frictionlessly communicated to all our audiences through robust customer systems and processes. We operationalize the brand's promises, industrializing knowledge to deliver superior service in every market we operate. Role Mission As a member of Customer Operations, your primary goal will be to lead the implementation of strategic enhancements throughout the user lifecycle, ensuring our processes are flexible, analytical, and focused on operational excellence. How Will You Help Us Achieve Our Mission? You will represent Customer Operations in multidisciplinary teams (squads), fostering trust in multicultural environments. You will analyze crucial data and information to identify best practices and improvement opportunities in the customer journey. You will design agile processes and systems that adapt to the ever-changing landscape of the industry and market. You will coordinate cross-functional improvement projects that directly impact the experience and loyalty of our audiences. You will oversee the achievement of milestones by establishing a culture of accountability and continuous improvement.

About Air Apps Air Apps builds AI-powered tools designed to help people and entrepreneurs organize their lives and work. Founded as a family company in Lisbon, Portugal in 2018, Air Apps has grown to include offices in Madrid and San Francisco. The team remains self-funded and has reached over 100 million downloads worldwide. Air Apps focuses on long-term growth and is always looking for new ways to improve how people plan and manage their resources. The company values creative input and encourages challenging traditional approaches to problem-solving. Team members play a direct role in shaping products that support users around the globe. Air Apps is on a mission to change how individuals and businesses approach resource management, aiming to make a positive difference in daily life.

Join the Future of Transport!At Bolt, we are on a mission to revolutionize urban mobility. With over 200 million satisfied customers across more than 50 countries, we are one of the fastest-growing startups globally. Our platform connects users to a variety of transport options, including cars, motorcycles, and scooters, making commuting fast, convenient, and affordable for everyone.About UsAs one of Europe and Africa's leading tech companies, our success is driven by our dedicated team. We foster an inclusive workplace where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, age, or disability. Together, let’s create cities that prioritize people over cars!Your RoleWe are seeking a passionate Senior Operations Specialist to join our Fleets & Vehicles team in Madrid. You will play a crucial role in enhancing operational performance and profitability across our fleet ecosystem, assisting both independent fleet partners and captive structures.Your responsibilities include monitoring operational and financial performance, pinpointing areas for improvement through data analysis, and spearheading cross-functional initiatives to drive growth and efficiency. Collaborating closely with the Operations Manager, you will aid in market-level P&L management, forecasting, analyzing revenue and cost drivers, and translating insights into actionable operational strategies. Your collaborative efforts with teams in Business Development, Finance, Marketing, Policy, and Product will ensure successful execution.

Join our dynamic team at doco1 as an Operations Preparation and Assembly Specialist. In this role, you will play a crucial part in ensuring the seamless preparation and assembly of our products, contributing to our commitment to quality and efficiency.Your responsibilities will include collaborating with various departments, ensuring that all operational tasks are executed smoothly and efficiently. We are looking for a proactive individual who thrives in a fast-paced environment and is eager to contribute to our team's success.

Greetings! We are Fever, the premier tech platform for culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Through our innovative technology and data-focused strategies, we are transforming how people experience live entertainment. Every month, over 300 million users across more than 40 countries discover unforgettable events through our platform. We also empower event creators with our data and technology, enabling them to scale, innovate, and reach new audiences.Our achievements include partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, as well as the presentation of internationally acclaimed experiences, supported by leading global investors!To realize our mission, we seek proactive individuals who are enthusiastic about shaping the future of entertainment!Are you ready to join us?Let’s dive into what this role entails and how you can contribute to Fever’s mission. About the Role: At Fever, we are on the lookout for a dedicated individual to join our Marketplace Operations Team. Your responsibilities will include:Back Office Management: Overseeing the creation, configuration, monitoring, and ongoing maintenance of experiences across both internal and external ticketing and distribution platforms.Operational Monitoring: Conducting daily checks on published experiences to ensure proper setup, performance, and seamless operation.Cross-Team Coordination: Collaborating daily with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously enhance internal operational processes.

Join our dynamic team at bigblue as a Customer Care Specialist in beautiful Madrid. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support. Our ideal candidate is passionate about helping others and possesses excellent communication skills.Your responsibilities will include:Responding to customer inquiries via phone, email, and chatResolving customer issues efficiently and effectivelyMaintaining a positive and empathetic attitude towards customers at all timesDocumenting customer interactions in our CRM systemIf you thrive in a fast-paced environment and are eager to make a difference, we would love to hear from you!

Role overview Fever Up seeks a Senior Customer Lifecycle Specialist based in Madrid. The role centers on building stronger engagement and improving retention throughout the entire customer journey. What you will do Study customer data to spot trends and highlight areas for improvement Create and update lifecycle strategies that increase satisfaction and loyalty Plan and roll out new projects aimed at improving the customer experience Collaborate with teams across Fever Up to ensure customers receive consistent, high-quality service Impact This position plays a key part in supporting growth and building long-term loyalty. By focusing on the full customer relationship, your work will help customers find value at every stage with Fever Up.

Role overview lastminute.com is looking for an Implementation Specialist to join the Customer Service team in Madrid. The position centers on enhancing customer support operations and helping clients get started with lastminute.com services. The goal is to ensure clients have a smooth experience from initial setup through ongoing use. What you will do Work closely with clients to understand their needs and expectations Provide training and ongoing support on lastminute.com platforms Guide both new and existing customers through the implementation process Address questions and resolve issues to help maintain strong customer satisfaction Requirements Clear communication and effective problem-solving skills Background in supporting customers or clients, especially during onboarding or implementation Ability to collaborate with clients and internal teams Comfort working in a customer-oriented setting This role is based in Madrid.

Role Overview airapps is hiring a People Operations Specialist in Madrid. This role focuses on strengthening workplace culture and improving employee experiences. The position supports HR processes that help attract, develop, and retain talented team members. What You Will Do Enhance daily employee experience through thoughtful HR support Streamline and improve HR processes Contribute ideas and insights to help build a positive workplace Support efforts to attract, develop, and retain team members Location This position is based in Madrid.

About HappyRobotAt HappyRobot, we are pioneering the future of operational efficiency with our AI-native operating system designed specifically for the real economy. Our innovative system bridges the gap between intelligence and actionable insights, empowering enterprises to manage intricate, mission-critical operations autonomously.Our advanced AI OS continuously learns, optimizes processes at various levels, and adapits over time. We are initially targeting supply chain and large-scale industrial operations where resilience, speed, and ongoing improvement are paramount—allowing humans to concentrate on strategic, creative, and high-value endeavors.Discover more about our vision in our Manifesto. To date, HappyRobot has secured $62 million in funding, including a remarkable $44 million Series B round in September 2025, with support from prestigious investors such as Y Combinator (YC), Andreessen Horowitz (a16z), and Base10. These partners share our commitment to revolutionizing enterprise operations. We are channeling this investment to cultivate a top-tier team of individuals driven by innovation, exceptional problem-solving capabilities, and a passion for pushing boundaries in a fast-paced, dynamic environment. If this resonates with you, we invite you to join us at HappyRobot.Role OverviewWe are seeking a dedicated Strategy & Operations Specialist to enhance and scale our daily business functions through meticulous data analysis, identifying operational inefficiencies, and designing robust, scalable workflows.Your Responsibilities:Evaluate operational data to discern trends, inefficiencies, and opportunities for enhancement.Assist in optimizing processes, automating workflows, and boosting operational efficiency.Provide data-driven insights and reporting to cross-functional teams.Maintain and refresh internal dashboards, reports, and documentation.Streamline internal processes across finance, sales, procurement, and customer support.Collaborate with various teams to enhance business operations and efficiency.Assist with project management and implementation of strategic initiatives.Support contract management and procurement workflows, ensuring adherence to compliance and operational efficiency.Contribute to go-to-market strategies by enhancing coordination between sales, finance, and legal teams.

Join our vibrant team at lastminute.com as a Bilingual Customer Care Claims Specialist where your proficiency in French will be key in delivering exceptional service to our customers. You will be responsible for handling claims efficiently and effectively, ensuring customer satisfaction at every step.We are looking for enthusiastic individuals who are passionate about customer service and are ready to take on challenges in a fast-paced environment. Your ability to communicate clearly in both French and English will enhance our customer interactions and support our commitment to excellence.

Join Convera as a Senior Customer Implementation Specialist in our Rome or Madrid office (hybrid work environment).In this pivotal role, you will take charge of the implementation process for intricate customer engagements, delivering high-level technical expertise and project management. You will manage critical projects, mentor junior staff, and actively participate in refining our implementation methodologies. The ideal candidate will possess extensive experience in customer implementations, exceptional problem-solving abilities, and a passion for customer interaction.Your responsibilities will include:Leading comprehensive implementations for large or complex customer projects, ensuring successful deployment and user adoption.Serving as a trusted advisor, assisting clients with the technical and operational aspects of implementation.Mentoring junior implementation specialists, offering guidance and support when required.Crafting detailed project plans, including timelines, resource allocation, and risk management strategies.Troubleshooting and resolving complex technical issues during implementation, escalating to engineering teams as needed.Collaborating with cross-functional teams to meet customer-specific requirements and ensure alignment with product capabilities.Continuously assessing and enhancing implementation processes for improved efficiency and client satisfaction.Providing feedback to Product and Engineering teams based on insights gained from customer implementations.

Role overview Primark Stores Limited is seeking an Operations Support Specialist based in Madrid. The position centers on improving daily store operations and supporting efforts to optimize processes. The main objective is to help create an efficient and seamless shopping experience for every customer. What you will do Assist with operational processes to increase efficiency throughout the store Support teams in upholding high standards of customer service Collaborate with colleagues to identify and address operational challenges Requirements Motivated and proactive, with a collaborative approach Keen attention to detail and strong organizational skills Interest in retail operations and delivering a positive customer experience

FeverUp seeks a CRM Technical Specialist based in Madrid to strengthen its customer relationship management systems. This position partners with teams across the company to implement and maintain CRM solutions, aiming to improve every customer interaction. Main responsibilities Collaborate with colleagues in various departments to deploy and support CRM tools and processes Analyze data to guide decisions that enhance customer engagement Contribute to initiatives that increase customer satisfaction and retention Refine CRM strategies to help drive growth for FeverUp’s platform Role focus This role centers on making CRM systems work smoothly and effectively, with the goal of building stronger connections between FeverUp and its customers.

Join Cabify as a Customer Experience Excellence Specialist and play a crucial role in enhancing our customer service operations. In this position, you will be responsible for analyzing customer feedback, identifying areas for improvement, and implementing strategies that elevate the customer experience. Your insights will be pivotal in shaping our service offerings and ensuring customer satisfaction.

Hello! We are Fever, the premier tech platform transforming how people experience culture and live entertainment.Our mission is to democratize access to culture and entertainment. Through our innovative technology and data-driven strategies, we are redefining engagement with live events. Every month, over 300 million users across more than 55 countries discover unforgettable experiences on our platform, while we empower event creators with the tools to innovate and reach new audiences.We have partnered with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, and have received numerous international awards, supported by leading global investors. Exciting, right? To continue our journey, we are on the lookout for proactive individuals who are ready to shape the future of entertainment!Let’s dive into the specifics of this role and how you can contribute to Fever’s mission.About the RoleJoin our vibrant HR Team as a People Operations Specialist - Payroll & Benefits. We are seeking a seasoned professional with a solid background in payroll management. This role transcends traditional payroll duties, requiring a flexible individual to connect our HR team with external payroll providers. The successful candidate will be pivotal in optimizing HR services related to payroll, benefits, and other HR functions on an international scale.As a vital team member, you will ensure compliance, enhance operational processes, and provide exceptional support to employees across various countries. If you are passionate about precision, efficiency, and improving the employee experience, we want to hear from you!Manage and scale payroll operations across global locations, collaborating with external providers to ensure seamless execution.Guarantee accurate and timely employee payments while adhering to tax and social security regulations.Track and report on salary expenses, analyzing trends to assist decision-making.Serve as a primary contact for employees regarding payroll, tax, and social security inquiries, offering clear and reliable guidance.Work closely with other HR and Finance teams to resolve payroll-related issues efficiently.Oversee the administration of employee benefits, identifying and implementing new perks to boost engagement.

Join AfterShip as a Legal Operations Specialist in our Product & Technology team, where you'll play a vital role in streamlining our legal processes and ensuring compliance within our innovative environment. You will collaborate closely with cross-functional teams to develop efficient workflows and implement best practices in legal operations.Your insights and expertise will be crucial in supporting our mission to provide exceptional service and products to our clients, while navigating the complexities of legal requirements.

Are you ready to change the world?At Cabify, we're on a mission to create better urban environments by enhancing mobility for residents. We connect passengers and drivers with just a click, striving for a future where private cars are no longer necessary in our cities. Join us on this journey! About the Fleet Development TeamOur Fleet Development team is at the forefront of negotiations and growth initiatives in Spain. We continuously work to establish new partnerships and enhance our value proposition, ensuring our partners thrive on our platform. Role MissionYour role will be pivotal in structuring and leading the analytical and governance functions within the fleet vertical. You will coordinate the Fleet Resource Center (FRC), define critical metrics, and create dashboards that enhance operational performance. Ensuring data alignment between our partners and marketplace will be key to maintaining traceability and profitability. How You Will Help Us Achieve Our Mission:You will enhance the analytical framework for our partners, from data sources to routine models.You will redefine monitoring indicators to ensure each metric directly impacts the business.You will design reporting tools and dashboards for both local and global stakeholders.You will build solid business cases for new operational models, analyzing unit economics and deployment plans.You will identify bottlenecks in critical processes to propose enhancements and automations.You will analyze partner profitability by cohorts and asset types to uncover growth levers.

Role Overview airapps is looking for a CRM Specialist in Madrid. This role focuses on managing and improving the company’s customer relationship management systems. The CRM Specialist works closely with teams to ensure CRM tools support business goals and customer needs. What You Will Do Analyze customer data to identify trends and opportunities Develop strategies to strengthen customer engagement Support teams in making the most of CRM tools and processes Monitor CRM system performance and recommend improvements Location This position is based in Madrid.

Role Overview Destinus is seeking a Lead UAV Flight Operations Specialist to guide unmanned aerial vehicle (UAV) missions from planning through execution. Based in Madrid, this role is central to moving UAV concepts into operational reality, supporting advanced aerospace projects for defense applications. The position involves close collaboration with engineering teams and defense partners worldwide, shaping how UAVs are tested, demonstrated, and deployed. What You Will Do Direct and manage daily UAV flight operations, maintaining compliance with safety, regulatory, and company standards. Design, schedule, and implement flight test campaigns, including risk assessments and readiness checks. Coordinate materials, equipment, and personnel for test campaigns. Oversee integration and configuration of onboard systems, confirming all aircraft are ready for flight. Conduct planned flight test activities, ensuring missions run smoothly and objectives are met. Collect and manage telemetry, video, and other data for thorough test analysis. Compile detailed test reports based on flight performance and collected data. Work with engineering teams to align flight operations with technical requirements. Lead customer demonstrations, ensuring professional and effective presentations. Develop operational and training manuals for UAV systems and procedures. Train clients on UAV operation, safety protocols, and system features. Assess weather and airspace conditions to validate safe flight operations. Support logistics, including transportation, equipment handling, and site setup. Mentor UAV operators and support staff. Maintain documentation for flight operations, maintenance, and test results. Ensure compliance with UAV regulations and internal procedures. Identify operational risks and implement mitigation strategies. Travel frequently to support flight operations, testing, and customer engagements. About Destinus Destinus develops advanced UAV solutions for the defense sector, focusing on speed, accuracy, and cost efficiency. The company partners with government and defense organizations worldwide to deliver mission-critical aerospace technology.