Customer Operations Lead at Probook | Manhattan

Are you passionate about making a difference in the non-profit sector? Join AHRC NYC as a Revenue Operations Specialist and play a vital role in supporting our mission to enhance the lives of individuals with developmental disabilities. In this position, you will be responsible for optimizing revenue processes, analyzing data to improve our financial strategies, and collaborating with various teams to ensure our operations run smoothly.

Role Overview AHRC New York City seeks a Director of Risk Mitigation to help protect the organization’s operations and reputation. This leadership role centers on risk identification, assessment, and prioritization, with a focus on developing and applying strategies that reduce potential negative impact. What You Will Do Identify and evaluate risks that could affect the organization’s activities and objectives Prioritize risks and implement plans to address them Work with teams across departments to strengthen risk awareness and support compliance Promote a culture that values proactive risk management and aligns with AHRC New York City’s mission Location This position is based in Manhattan.

Role Overview AHRC New York City is hiring a Senior Paralegal for its Manhattan office. This position supports the legal department with a focus on non-profit legal matters. What You Will Do Assist attorneys with legal research and case management related to non-profit law Prepare, review, and organize legal documents Help ensure compliance with relevant legal regulations Support attorneys during legal proceedings and filings What We Are Looking For Significant experience as a paralegal, preferably in the non-profit sector Strong skills in legal research, document preparation, and case management Ability to collaborate effectively with attorneys and other team members Location This role is based in Manhattan.

Join gopuff as an Operations Associate and Starbucks Barista in vibrant Manhattan! In this dynamic role, you'll seamlessly blend operational excellence with expert food and beverage preparation to deliver top-notch, accurate orders to our customers. Your responsibilities will include crafting signature Starbucks drinks, managing inventory levels, and ensuring our facilities are organized and efficient. Each day brings new challenges—you'll be restocking shelves, preparing food and beverages to specifications, packing orders, and assisting with incoming deliveries. If you possess a detail-oriented mindset, adaptability, and thrive in a fast-paced environment, we encourage you to apply!

Gopuff is on the lookout for enthusiastic Operations Associates (OAs) to become integral members of our operations team. Reporting directly to a Site Leader, OAs are pivotal in ensuring our operations run smoothly. This role demands a strong work ethic, resilience, a positive attitude, and a passion for overcoming challenges. Your diverse responsibilities will encompass picking, packing, and receiving products, managing inventory with precision, and collaborating closely with our partner drivers.At Gopuff, we pride ourselves on being the go-to provider for everyday essentials, available around the clock, regardless of the weather. We are building a dynamic team of innovative thinkers and bold risk-takers ready to revolutionize the retail landscape. And if you have a penchant for snacks, even better!

Global Elite Careers seeks a Remote Client Benefits Specialist to join the team from Manhattan, Kansas. This role centers on supporting clients with their benefits-related questions and ensuring each interaction is handled with care. What you will do Respond to client inquiries about benefits and provide clear, accurate information Maintain smooth communication and positive experiences during every client interaction Collaborate with team members while working fully remote Work environment This position is fully remote. Team members stay connected and supported through regular collaboration, even while working from home.

Join Beauty Barrage as a Brand Specialist! At Beauty Barrage, we are a dynamic full-service strategic sales management team, dedicated to elevating some of the most sought-after beauty brands in North America. Our talented Field Team provides exceptional in-store support at renowned retailers such as Sephora, ULTA, and Bluemercury. With a robust network of over 200 beauty professionals, we proudly service more than 3,000 retail locations across the U.S. and Canada. Recognized on the Inc. 5000 list of fastest-growing companies, we are committed to fostering innovation and excellence in the beauty industry.About the Role: As a Brand Specialist, your primary focus will be to enhance the visibility and sales performance of our client brands within assigned retail environments. You will play a pivotal role in achieving sales goals, nurturing relationships with store teams, and amplifying brand awareness through engaging in-store experiences. Reporting directly to the Field Sales Manager or Brand Executive, you will embrace a self-starter mentality, drive results, and embody a genuine passion for the beauty industry. This position offers a flexible, part-time schedule that will vary monthly based on brand requirements and your willingness to travel.

Join AHRC New York City as a Day Program Specialist, where you will play a vital role in supporting adults with developmental disabilities across all five boroughs. This full-time position offers an opportunity to make a meaningful impact in the lives of individuals while working in a collaborative and supportive environment.

The Office Manager at Verramobility serves as an essential partner for the NYC Operations team, working onsite at the Manhattan office. This position reports to the Manager of Operations and plays a key role in keeping daily office functions running smoothly. The Office Manager helps coordinate administrative tasks, manages office and facility needs, and supports both meetings and events. Maintaining an efficient and professional environment is central to this role. The Office Manager ensures that employees have the resources and support needed to meet operational goals. Key responsibilities Work closely with the Manager of Event Processing to support the effective operation of the NYC Manhattan office. Supervise office staff and coordinate with external service providers as needed. Role focus Oversee day-to-day office management and administrative support. Organize meetings, events, and travel arrangements as part of supporting business operations. Promote a well-organized and efficient workplace that aligns with operational priorities.

A Message from the FounderAt Probook, we're a dynamic team of 30, generating approximately $XX million in annual recurring revenue (ARR). However, our growth is currently hindered by disorganized processes.We face challenges such as customer health metrics scattered across multiple spreadsheets, and physical checks that remain uncashed on my desk for months. Our go-to-market playbooks are only partially documented. In this role, you will establish our operational foundation from the ground up, covering finance, administration, people operations, systems, and special projects. Working closely with me, you will help us optimize our team's capacity and facilitate our scaling efforts.It's important to note that the initial phase of this role may not be glamorous or strategic. Your first months will involve essential operational tasks such as coordinating schedules, managing receivables, and overseeing office responsibilities.However, if you thrive in building systems from scratch and enjoy making tangible progress, this is a unique opportunity. Collaborate directly with the founders and gain firsthand experience in a rapidly growing environment.About ProbookProbook serves as an AI dispatcher for the home services sector, revolutionizing operations in plumbing, HVAC, and electrical industries.Our impact is significant. Efficiently dispatching the right technician to a job can mean the difference between a $300 temporary fix and a $20,000 system overhaul. Our platform automates proactive communication and maintains 24/7 workflows, ensuring a seamless customer experience without the necessity for constant manual staffing. We consolidate these functions into a singular scalable platform, providing businesses with an integrated solution to manage their entire dispatch operations.Your ResponsibilitiesAdmin Management: You will take charge of all administrative functions, including calendars, travel arrangements, logistics, and office management. Initially, you will execute these tasks personally, then develop systems for scalability, and ultimately hire an executive assistant to manage these operations as you transition to higher-impact work.Building Operational Infrastructure: Create financial systems that provide real-time insights into cash flow, expenses, and unit economics. Address accounts receivable issues and implement core human resources systems.Strategic Initiatives: Tackle our most challenging problems without predefined guidelines. You'll operationalize go-to-market strategies, develop customer success tools, and manage essential one-off hires, enabling the team to concentrate on product development, closing sales, and customer care.Who You AreProactive and Driven: You will begin by handling tasks like booking travel, managing calendars, and following up on receivables. You believe no task is too small and prefer to execute the work personally before establishing systems or hiring help.Reliable and Competent: The CEO can trust you with complex tasks, knowing you will handle them with professionalism and efficiency.

About Probook Probook builds AI-powered dispatch technology for the home services industry. Our platform supports plumbing, HVAC, and electrical businesses by automating complex workflows and consolidating dispatch operations into a single, scalable solution. By matching the right technician to each job, we help clients avoid costly mistakes, sometimes saving them from a simple $300 repair or a $20,000 system replacement. Our technology delivers a seamless customer experience without the need for 24/7 live staffing. Role Overview: Founder's Associate (Manhattan) This role partners directly with our CEO, who oversees several critical functions at once. The Founder's Associate ensures the CEO’s time and attention stay focused on top priorities, keeping important tasks from falling through the cracks. With full context on what matters most, you’ll make independent decisions, manage logistics, and help maintain smooth operations across the company. Every major decision and conversation at Probook will pass through your hands, offering a unique view into the business. What We Value Proactive and Prepared: Briefings are ready before meetings, and logistics are confirmed in advance. You spot needs before they’re voiced. Calendar Management: Meetings are scheduled thoughtfully, focused work time is protected, and conflicts are resolved ahead of time. Calm Under Pressure: Sensitive matters and high-stakes relationships are handled with care and good judgment, even when things move quickly. Flexible and Responsive: Weekend messages, last-minute changes, and urgent requests are part of the job, and you handle them smoothly. Efficient and Reliable: Operations never slow down waiting for your input. Key Responsibilities Manage the CEO’s calendar: schedule meetings, sequence priorities, resolve conflicts, and ensure time for focused work. Oversee inbox management: triage emails, draft responses, and flag urgent items. Coordinate travel: book flights, hotels, and transportation; build itineraries that fit the CEO’s working style. Prepare for meetings: assemble briefing documents, provide context, and track action items. Handle expense management: ensure timely and accurate processing.

Skilled Wound Care is looking for physicians to provide wound care services in Skilled Nursing Facilities throughout Manhattan and nearby boroughs. This position is well-suited for those with backgrounds in surgery, internal medicine, or family medicine who want more independence and less administrative burden than traditional hospital roles. The schedule supports a healthy work-life balance while allowing physicians to practice medicine in New York City. What Makes This Role Unique Consistent Hours: Physicians complete daily rounds without night, weekend, or on-call shifts. After rounds, the remainder of the day is open for personal pursuits or exploring the city. Streamlined Documentation: Custom software minimizes time spent on EHR tasks, letting physicians focus more on patient care and personal life. Clinical Autonomy: Physicians make key care decisions independently, without the layers of oversight found in large hospital systems. Limited Travel: Assignments are arranged to minimize travel between facilities, keeping daily routines manageable within the boroughs. Compensation and Training Annual Pay: Independent Contractors typically earn between $250,000 and $300,000 per year, with no cap on earnings. Bonus Potential: High performers may earn over $400,000 through additional performance bonuses. Compensation Structure: Pay is based on per-patient and per-procedure rates, plus quarterly bonus opportunities. Education Support: Includes 36 hours of company-sponsored CME, workshops, and specialized wound care training to help physicians transition from other fields. Clinical Impact This position focuses on advanced wound healing methods to improve outcomes for a diverse patient population across New York City.