Chief of Staff at Probook | Manhattan

A Message from the FounderAt Probook, we're a dynamic team of 30, generating approximately $XX million in annual recurring revenue (ARR). However, our growth is currently hindered by disorganized processes.We face challenges such as customer health metrics scattered across multiple spreadsheets, and physical checks that remain uncashed on my desk for months. Our go-to-market playbooks are only partially documented. In this role, you will establish our operational foundation from the ground up, covering finance, administration, people operations, systems, and special projects. Working closely with me, you will help us optimize our team's capacity and facilitate our scaling efforts.It's important to note that the initial phase of this role may not be glamorous or strategic. Your first months will involve essential operational tasks such as coordinating schedules, managing receivables, and overseeing office responsibilities.However, if you thrive in building systems from scratch and enjoy making tangible progress, this is a unique opportunity. Collaborate directly with the founders and gain firsthand experience in a rapidly growing environment.About ProbookProbook serves as an AI dispatcher for the home services sector, revolutionizing operations in plumbing, HVAC, and electrical industries.Our impact is significant. Efficiently dispatching the right technician to a job can mean the difference between a $300 temporary fix and a $20,000 system overhaul. Our platform automates proactive communication and maintains 24/7 workflows, ensuring a seamless customer experience without the necessity for constant manual staffing. We consolidate these functions into a singular scalable platform, providing businesses with an integrated solution to manage their entire dispatch operations.Your ResponsibilitiesAdmin Management: You will take charge of all administrative functions, including calendars, travel arrangements, logistics, and office management. Initially, you will execute these tasks personally, then develop systems for scalability, and ultimately hire an executive assistant to manage these operations as you transition to higher-impact work.Building Operational Infrastructure: Create financial systems that provide real-time insights into cash flow, expenses, and unit economics. Address accounts receivable issues and implement core human resources systems.Strategic Initiatives: Tackle our most challenging problems without predefined guidelines. You'll operationalize go-to-market strategies, develop customer success tools, and manage essential one-off hires, enabling the team to concentrate on product development, closing sales, and customer care.Who You AreProactive and Driven: You will begin by handling tasks like booking travel, managing calendars, and following up on receivables. You believe no task is too small and prefer to execute the work personally before establishing systems or hiring help.Reliable and Competent: The CEO can trust you with complex tasks, knowing you will handle them with professionalism and efficiency.

About Probook Probook builds AI-powered dispatch technology for the home services industry. Our platform supports plumbing, HVAC, and electrical businesses by automating complex workflows and consolidating dispatch operations into a single, scalable solution. By matching the right technician to each job, we help clients avoid costly mistakes, sometimes saving them from a simple $300 repair or a $20,000 system replacement. Our technology delivers a seamless customer experience without the need for 24/7 live staffing. Role Overview: Founder's Associate (Manhattan) This role partners directly with our CEO, who oversees several critical functions at once. The Founder's Associate ensures the CEO’s time and attention stay focused on top priorities, keeping important tasks from falling through the cracks. With full context on what matters most, you’ll make independent decisions, manage logistics, and help maintain smooth operations across the company. Every major decision and conversation at Probook will pass through your hands, offering a unique view into the business. What We Value Proactive and Prepared: Briefings are ready before meetings, and logistics are confirmed in advance. You spot needs before they’re voiced. Calendar Management: Meetings are scheduled thoughtfully, focused work time is protected, and conflicts are resolved ahead of time. Calm Under Pressure: Sensitive matters and high-stakes relationships are handled with care and good judgment, even when things move quickly. Flexible and Responsive: Weekend messages, last-minute changes, and urgent requests are part of the job, and you handle them smoothly. Efficient and Reliable: Operations never slow down waiting for your input. Key Responsibilities Manage the CEO’s calendar: schedule meetings, sequence priorities, resolve conflicts, and ensure time for focused work. Oversee inbox management: triage emails, draft responses, and flag urgent items. Coordinate travel: book flights, hotels, and transportation; build itineraries that fit the CEO’s working style. Prepare for meetings: assemble briefing documents, provide context, and track action items. Handle expense management: ensure timely and accurate processing.

Probook revolutionizes the home services sector by leveraging AI to optimize dispatching for plumbing, HVAC, and electrical businesses. Our transformative approach ensures that the right technician is assigned to the right job, significantly impacting operational efficiency and customer satisfaction. By automating proactive communications and maintaining continuous workflows, Probook guarantees a seamless customer experience without the burden of 24/7 manual staffing. Our unified platform integrates all dispatch operations into a single, scalable solution.The RoleAs the technical architect of customer success, you will design and implement flawless system configurations that convert complex real-world operations into streamlined software logic. This opportunity is perfect for engineers eager to see their contributions yield immediate business results. Your decisions will directly influence customer retention and expansion.Why Join Us?Growing Market: Join us in a $700B industry experiencing significant growth due to AI adoption, labor shortages, and generational shifts, all driving the need for operational modernization.Strong Traction: With a solid product-market fit and positive cash flow, we are scaling rapidly and are a trusted partner for our customers with a significant ARR.Foundational Impact: In this founding role, you'll have a direct influence on our company’s trajectory, establishing technical operations and building systems that will form the backbone of a category-defining organization. Your work will be visible to our leadership team and customers alike.Our Team: Join a dynamic group of over 30 talented individuals from prestigious institutions like Waterloo, MIT, and Berkeley, including ICPC World Finalists and IMO Gold Medalists, as well as former founders from Meta, Palantir, and McKinsey.What You'll DoEngineer Flawless Implementations: Gain deep insights into business logic and configure systems that integrate smoothly with intricate operations. Tackle potential issues proactively to prevent escalations.Promote Technical Excellence: Produce precise documentation, collaborate with engineering teams to identify product gaps, and leverage real-world customer data to inform strategic roadmap decisions.Define Industry Standards: Join early in the journey to shape how we scale technical operations and set best practices from the ground up.

Probook is revolutionizing the home services industry with its cutting-edge AI dispatching platform, reshaping the operations of plumbing, HVAC, and electrical businesses. By optimizing the dispatching process, we enable businesses to send the right technician to the right job, significantly impacting costs—transforming a potential $300 'band-aid' fix into a $20,000 system replacement. Through automated, proactive communication and 24/7 workflows, Probook guarantees a seamless customer experience without the burden of round-the-clock manual staffing. Our platform consolidates these processes into a single, scalable solution, empowering businesses to manage their entire dispatch operations effectively.The OpportunityThis role transcends traditional development; you will design and implement core capabilities that are pivotal to our platform’s success. Your contributions will have a direct influence on our Annual Recurring Revenue (ARR), with real-time impact visible through customer adoption driven by your work and feedback from our in-person onboarding.Join us at the ground floor of a game-changing company. The systems you create in the upcoming year will play a crucial role in scaling our revenue.What You'll DoDevelop and deploy production-level AI systems that automate intricate decision-making processes for thousands of service businesses.Deliver features at a speed that rivals quarterly initiatives in larger organizations—expect to engage in weekend sprints.Collaborate directly with customers to comprehend their workflows and translate requirements into technical solutions.Incorporate advanced AI frameworks and tools into our production systems.Design scalable backend infrastructure that accommodates rapid growth.Take ownership of vital product features from conception through deployment.What We're Looking ForTechnical ExcellenceStrong coding fundamentals—proficient in handling advanced technical challenges while utilizing AI coding tools for enhanced efficiency.2-6 years of backend engineering experience, preferably in fast-paced early-stage startups or as a founding engineer.Proven track record of creating impactful systems or products (this will be assessed during interviews).Ability to rapidly understand and contribute to an existing codebase within a 48-hour timeframe.

Probook stands at the forefront of innovation in the home services sector, revolutionizing the operational dynamics of plumbing, HVAC, and electrical businesses. Our cutting-edge AI dispatcher plays a critical role in ensuring that the right technician is dispatched to the right job, significantly impacting service costs and customer satisfaction.By streamlining proactive communication and offering 24/7 workflow automation, Probook guarantees a seamless customer experience, eliminating the necessity for constant manual staffing. We consolidate these functions into a single, scalable platform, empowering businesses to manage their entire dispatch operations efficiently.The OpportunityWe are seeking a Staff Software Engineer to lead the development of product experiences that will propel us from $10 million to over $100 million in annual recurring revenue (ARR). This is an opportunity to be at the helm of creating and launching new product capabilities that will drive our next phase of hypergrowth.In this role, you will not just optimize existing features; you will be responsible for defining and delivering the innovative product capabilities that will serve tens of thousands of users and facilitate hundreds of millions in transactions within the next year.You will take ownership of complete product surfaces from inception to production, setting technical and product quality benchmarks for our engineering organization, and collaborating closely with leadership to align business strategy with product delivery.Each feature you launch will have a direct impact on our ability to capture market share rapidly, with your efforts translating into real-time revenue growth validated by firsthand customer feedback during our onboarding process.What You'll DoProduct Ownership & DeliveryLead the entire product lifecycle from conception to production, covering backend systems, frontend interfaces, AI integrations, and more.Develop production-ready AI products that automate intricate workflows for thousands of service businesses.Deliver features with an agility that exceeds traditional timelines, achieving startup speed while maintaining high-quality standards.Make strategic product and technical decisions that balance user needs, business impact, and technical excellence.Lead multi-month initiatives that unlock significant product capabilities and revenue potential.Technical LeadershipDesign scalable systems and product architectures capable of accommodating 100 times our current usage.Set exemplary standards for product quality, technical craftsmanship, and user experience within the engineering department.

A Message from Our FounderThis role may start with some less glamorous tasks, but it is crucial. Your initial months will focus on essential groundwork: auditing notes, organizing disorganized spreadsheets, and manually structuring workflows. You will lay the foundational operational framework for Customer Success (CS) from the ground up.About ProbookProbook is revolutionizing the home services sector with our AI-based dispatching solutions, enhancing the operational efficiency of plumbing, HVAC, and electrical businesses.Our contributions are significant. The difference between dispatching the right technician and the wrong one can lead to either a $300 quick fix or a $20,000 system overhaul. Probook automates proactive communication and manages workflows around the clock, ensuring a seamless customer experience without the necessity for 24/7 manual staffing. We consolidate these functions into a single, scalable platform that allows businesses to manage their entire dispatch operations efficiently.Your ResponsibilitiesThe

Role Overview probook is hiring an Enterprise Customer Success Manager based in Manhattan. This role centers on building and maintaining strong relationships with enterprise clients. The goal: help clients get the most from probook’s products and services, and support their long-term success. What You Will Do Develop and sustain trusted partnerships with enterprise customers Guide clients through challenges and help them optimize their use of probook’s offerings Work with teams across the company to represent client needs and priorities Use data and insights to inform client strategy, satisfaction, and retention

Probook creates AI-powered dispatching software for the home services sector. The platform supports plumbing, HVAC, and electrical companies by matching the right technician to each job, automating workflows, and reducing the need for constant live staffing. By bringing dispatch operations into a single, scalable system, Probook helps clients run their businesses more efficiently and avoid unnecessary system replacements. Role overview This founding Go-To-Market Recruiter position is based in Manhattan and reports directly to Probook’s founders. The recruiter will lead hiring for all revenue-focused roles, with a focus on building out the company’s GTM team as Probook grows. The goal is to identify and secure candidates who excel in startup environments and can contribute directly to company growth. What you will do Work closely with founders to design and carry out recruiting strategies for GTM positions Manage the full recruitment cycle for Account Executives, Customer Success Managers, and key operational hires Source, engage, and close high-caliber candidates who can succeed in a fast-moving startup Help establish the foundation of Probook’s GTM team as the company scales Requirements Significant experience recruiting for revenue-generating and operational roles, ideally within early-stage startups Proven ability to find and hire outstanding talent in competitive markets Comfort working as a strategic partner to founders and leadership Willingness to build and refine recruiting processes from the ground up

Probook seeks a Sales Development Representative to join its Manhattan team. This position plays a key role in building the company’s sales pipeline and supporting overall growth. Role overview The Sales Development Representative focuses on generating new business leads and connecting with potential clients. The role supports the sales team’s efforts to meet targets and move deals forward. This is an opportunity to gain hands-on experience in business development within a collaborative setting. What you will do Identify and research new business opportunities Engage with prospective clients to introduce Probook’s services Assist the sales team in reaching goals and advancing deals Location This role is based in Manhattan.

Join ProBook as the Vice President of Customer Success, where you will lead our efforts to enhance customer satisfaction and drive retention. In this pivotal role, you will develop and implement strategies to optimize our customer experience, ensuring our clients receive unparalleled service. Your leadership will be crucial in fostering a culture of success and collaboration among our customer-facing teams.

Gopuff is on the lookout for enthusiastic Operations Associates (OAs) to become integral members of our operations team. Reporting directly to a Site Leader, OAs are pivotal in ensuring our operations run smoothly. This role demands a strong work ethic, resilience, a positive attitude, and a passion for overcoming challenges. Your diverse responsibilities will encompass picking, packing, and receiving products, managing inventory with precision, and collaborating closely with our partner drivers.At Gopuff, we pride ourselves on being the go-to provider for everyday essentials, available around the clock, regardless of the weather. We are building a dynamic team of innovative thinkers and bold risk-takers ready to revolutionize the retail landscape. And if you have a penchant for snacks, even better!

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Join our dynamic team at Domino's Pizza as a Customer Service Representative! You will be the face of our brand, providing top-notch service to ensure a delightful experience for our customers. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Join the team at Domino's Pizza as a Customer Service Representative in Manhattan, KS! We are looking for enthusiastic and customer-focused individuals to provide exceptional service and support to our valued customers. As a key member of our team, you will handle customer inquiries, assist with orders, and ensure a positive dining experience.

Join the dynamic team at Domino's Pizza as a Delivery Expert in Manhattan, KS! We are looking for enthusiastic individuals who are passionate about delivering quality service and delicious pizzas. As a Delivery Expert, you will navigate the local area, ensuring timely and accurate deliveries while providing excellent customer service. If you're a motivated self-starter with a love for food and customer interaction, we want you on our team!

Role Overview Domino's Pizza is hiring an Assistant Manager in Manhattan. This position supports daily store operations, works to improve customer satisfaction, and helps guide team members. Assistant Managers play a key part in meeting Domino's standards and driving sales.

About the Role hmgroup is hiring a Department Supervisor for the Manhattan Town Center location. This position oversees a team, guiding daily operations and supporting strong service standards. The Department Supervisor plays an important part in reaching sales goals and improving the customer experience. What You Will Do Lead and support a team within the department Maintain high levels of customer service Monitor and improve department performance Work toward sales targets set for the team Location Manhattan Town Center, Manhattan

LifeStance Health provides mental health care that aims to be accessible, affordable, and personalized. The organization emphasizes the connection between mental and physical health to support both individuals and communities. Role overview This Neuropsychologist position is based in Manhattan, NY, with a focus on outpatient services at the Upper East Side location. The role is primarily full-time, but part-time candidates may also be considered. Key focus areas Conducting differential diagnosis of ADHD Performing complex psychodiagnostic evaluations, including assessments for autism spectrum disorders Applicants who have a strong interest in assessment and diagnosis in these clinical areas are encouraged to apply.

Join Our Team as an Occupational Therapist!Location: Manhattan, NYPosition: Full-TimeSchedule: Monday–Friday, 9:00 AM – 5:00 PMSalary: $85,000 – $95,000 per yearPosition OverviewWe are seeking a dedicated Occupational Therapist to provide patient-centered therapy aimed at helping individuals regain essential skills for daily living. In this role, you will collaborate with patients to enhance their ability to perform self-care, manage home tasks, and ease their transition back into the workplace through personalized treatment plans and education.Key ResponsibilitiesConduct thorough initial and ongoing assessments of patients and document results accurately.Develop individualized treatment plans based on functional goals and patient needs.Deliver therapeutic interventions focusing on Activities of Daily Living (ADLs), Instrumental Activities of Daily Living (IADLs), upper extremity rehabilitation, balance, and coordination.Educate patients on safety strategies, fall prevention, and reintegration into daily routines.Recommend and instruct patients in the use of adaptive tools and assistive devices.Maintain effective communication regarding patient progress and treatment plan adjustments with the care team and referring providers.Ensure timely and compliant documentation along with accurate billing support notes.

Join the dynamic team at Abercrombie & Fitch as a Brand Representative in the vibrant heart of Manhattan. In this role, you will embody our brand's values and culture, engaging with customers to create memorable experiences. You will help maintain the store's visual standards and ensure a high level of customer satisfaction.