Customer Operations Lead at Bastion | New York City

Role Overview Rowspace is hiring a Business Operations Lead to work closely with the founders in New York City. This person will play a central role in shaping the company’s direction, working on a mix of strategy and hands-on execution. The position calls for someone who thrives on tackling complex challenges and can move from idea to action across go-to-market, product, and financial priorities. The role covers a wide range of responsibilities: from building financial models and engaging with customers to identifying and solving team gaps. Success here means turning high-level goals into concrete results and collaborating across functions to keep the company moving forward. What You Will Do Drive strategic initiatives from start to finish, including go-to-market plans, pricing models, and market segmentation efforts. Serve as the analytical partner to the founders by developing analyses and frameworks that guide major decisions. Gather and synthesize insights from customer feedback, pipeline data, and product usage to shape recommendations. Join customer-facing work, such as discovery calls, product demos, onboarding, and quarterly business reviews. Lead cross-functional projects that lack a clear owner, ensuring important work gets done. Support hiring and help build the Rowspace team as the company grows. What We’re Looking For 3–7+ years of relevant experience, likely from management consulting, investment banking, private equity, or a high-growth startup, where solving complex problems was a core part of the job. Strong analytical skills, including experience building financial models, analyzing markets, and adjusting pricing strategies. Self-motivated and proactive; able to set priorities and focus on what matters most without close supervision. Clear and effective writing skills, with the ability to turn complex topics into straightforward memos or presentations. Comfortable working in ambiguous situations and shifting quickly between different types of work, from competitive analysis to customer meetings to recruiting. Interest in the financial services sector and a desire to build deeper industry knowledge.

Role Overview Rowspace is looking for a Marketing Lead to build and guide our marketing function from the ground up in New York City. This is an early-stage role with direct collaboration alongside our founders. The focus: reaching CIOs, heads of technology, and managing directors at leading private equity firms, credit managers, and institutional allocators. Quality matters more than quantity here. The target client list is clearly defined, and success depends on building trust and understanding how investment firms make decisions. The Marketing Lead will own the full marketing strategy, from demand generation and account-based marketing to events, content, and the underlying go-to-market infrastructure. This is a chance to help shape Rowspace’s growth and voice from the start. What You Will Do Work with founders to create and prioritize a target account list. Tailor outreach for key prospects, using warm introductions to grow our network. Run a mix of marketing activities: demand generation, account-based marketing, product marketing, customer lifecycle management, and growth experiments. Partner with sales and founders to develop highly customized outbound marketing strategies that drive results. Lead events and field marketing, including executive dinners, conference activations, and speaking engagements. Shape Rowspace’s voice and launch engaging content series to attract professionals at financial institutions. Grow our social media presence and build a retargeting strategy, especially on LinkedIn, aimed at CIOs and technology leaders in our target accounts. Act as a market voice by sharing insights from prospects and clients, collaborating with product and engineering on future directions. Set up the marketing technology stack (such as Hubspot, Clay, Unify, or similar tools). Implement account-level tracking to spot warming signals like personnel changes and website visits from target domains. What We’re Looking For Experience marketing or selling to financial institutions. Understand how private equity, credit managers, and crossover funds evaluate and buy software, with an emphasis on trust and precision. Comfort with a broad range of marketing tasks and a willingness to adapt as needs evolve. Proven ability to build relationships and engage with senior stakeholders.

Role Overview Rowspace is hiring a Solutions Engineer in New York City. This role bridges technical skills and commercial strategy, helping financial services clients connect their investment workflows with the Rowspace platform. The position blends hands-on technical work with client-facing responsibilities, using real client data to show how Rowspace delivers value. Expect to work directly with founders and engineers to demo, build, and refine the product. The job covers the full technical customer lifecycle, from first engagement through adoption and ongoing growth. Autonomy is high, and each day brings new challenges as you help transform complex documents, PDFs, CapIQ feeds, Excel models, SharePoint files, into actionable insights for clients. What You Will Do Lead technical discovery sessions and product demos, analyzing customer workflows and data sources to illustrate Rowspace’s value for finance professionals. Own the proof of concept process, using prospective client data to demonstrate business impact and acting as the main technical point of contact from start to finish. Work closely with Account Executives to develop deal strategies, gaining insight into prospect priorities and positioning Rowspace against existing solutions. Support customer adoption and growth by maintaining strong relationships after the sale, helping clients rethink workflows, and spotting opportunities to expand usage. Act as the customer’s advocate, collecting feedback and partnering with engineering and product teams to influence feature development and the product roadmap. Develop reusable technical resources and playbooks to speed up future sales cycles and build team knowledge. What We’re Looking For 2–5+ years in a technical, customer-facing role (such as sales engineer, solutions architect, implementation consultant) or in financial engineering/data science with client interaction. Strong technical skills, comfortable with tools like Claude Code and Cursor, and experienced working with complex data formats (PDFs, Excel models, CapIQ feeds). Solid understanding of AI/ML concepts, including RAG, embeddings, LLMs, and unstructured data. Location This role is based in New York City.

The Role Rowspace is hiring a Forward Deployed Engineer in New York City. This role connects technical expertise with real customer impact. After a sale closes, step in to own the technical relationship: work directly with customers, integrate into their workflows, and build production-ready, tailored solutions using their data. The goal is to deliver clear, measurable results. This position offers a close look at how sophisticated investors operate. Expect to navigate complex data environments, internal systems, and unique workarounds. Insights from your work will help shape platform improvements that benefit all Rowspace customers. Collaboration is central, work side by side with founders and engineers, and use your initiative to drive quick iterations that reshape how elite investors work. What You Will Do Work directly with customers to build custom integrations and data pipelines. Hold regular meetings to adjust to changing needs, and design new workflows from scratch. Troubleshoot and improve systems by debugging retrieval quality, large language model (LLM) performance, and data ingestion in live production environments. Partner with AI Deployment Managers to boost user adoption and uncover new use cases. Serve as the customer advocate: spot platform gaps and trends early, then work with engineering and product teams to prioritize and implement solutions, often taking the lead on fixes yourself. Turn one-off customer solutions into scalable improvements for all by adding best practices to the platform and creating clear playbooks for future projects.

About N1:N1 stands at the forefront of blockchain innovation as the first hyper-performant, horizontally scalable network, enabling trustless computing on a global scale. Our diverse team, with members from esteemed institutions such as Harvard, CMU, DFINITY, VMWare, and Galaxy Digital, is supported by leading investors like Founders Fund, Kraken Ventures, and Amber Group.Position Overview:As the Operations Lead at N1, you will play a pivotal role in driving our internal operations and external initiatives while collaborating closely with the executive team. Your responsibilities will encompass strategic planning, legal and financial oversight, and the execution of various special projects.

Join antimetal as a RevOps Lead, where you will play a pivotal role in optimizing our revenue operations, driving efficiency, and ensuring alignment across teams. As a key player in our organization, you will leverage data analytics and strategic insights to enhance our sales processes and improve overall business performance.

Join the Future of Legal Services with Crosby!At Crosby, we are not just another law firm; we are pioneers in transforming corporate legal services through innovative technology. Our dedicated team of legal professionals and technologists work together to revolutionize how legal work is delivered, ensuring that complex document reviews are conducted with unmatched speed and accuracy.Founded by industry leaders Ryan and John, our mission is to blend the art and science of legal work, creating a system that enhances efficiency and quality. We are committed to redefining the lawyer-machine relationship, focusing on delivering outcomes over software solutions.Our vibrant office culture in New York City thrives on collaboration, creativity, and in-person engagement.

The City of New York seeks an Operations Inspector to support the city’s commitment to effective and compliant operations. This position is based in New York City. Role overview The Operations Inspector reviews activities and procedures across city departments. The goal is to confirm that daily operations align with established city standards and regulations. Key responsibilities Monitor city operations for compliance with official guidelines Review procedures and activities to identify areas for improvement Document findings and report on adherence to city standards Requirements Experience or interest in operational review or compliance Attention to detail and strong organizational skills Ability to work on site in New York City

The City of New York is hiring an Operations Inspector to join the Office of Logistics Services (OLS). This position plays a key part in supporting the smooth delivery of city services by monitoring daily operations and ensuring standards are met. Key responsibilities Inspect city operations and facilities for adherence to procedures Review and assess operational processes to spot areas that could be improved Check compliance with applicable laws and regulations Work location This position is located in New York City.

About MoabMoab is revolutionizing the equipment dealer and rental business landscape with an innovative all-in-one software platform tailored specifically for this industry. Positioned within the expansive multi-trillion dollar construction, agriculture, and logistics sectors, we recognize that the current market is hindered by outdated software solutions that have lingered since the 1980s and 1990s.Our mission is to seamlessly connect everyone involved in buying, selling, renting, servicing, or utilizing equipment. We are starting with a state-of-the-art system-of-record designed for equipment rental businesses, aimed at enhancing back-office efficiency and driving increased front-office revenue for our customers.At Moab, we pride ourselves on our dynamic team of passionate and dedicated individuals. We appreciate team members who can engage in hands-on tasks while also thinking critically about the broader vision. We are looking for collaborative new team members who are eager to make impactful contributions for both our customers and our business. Moab offers substantial opportunities for career advancement within a meritocratic culture that prioritizes both individual and team growth.About the RoleAs a Business Operations Manager, you will play a pivotal role in managing the comprehensive processes that enable Moab to launch new product features for existing customers, onboard new clientele, and maintain relationships with current customers. Joining our Business Operations team, you will tackle key cross-functional challenges, conduct insightful reporting and analytics, and enhance all operational processes at Moab.In this early-stage startup environment, balancing speed with process is essential as you support our ambitious growth and efficiency objectives. This role demands versatility; you will often find yourself performing tasks typically reserved for positions two levels above you (such as engaging with CEOs of large organizations) and also addressing issues at the grassroots level (like responding to customer support tickets). This is a position that truly rewards proactive doers.What You’ll DoAssist in building scalable processes for our go-to-market strategy, including Operations, Sales, and Finance.Collaborate directly with Moab's founding team to prioritize and resolve some of the company's most pressing initiatives.Lead cross-functional projects by developing roadmaps, securing alignment among various stakeholders, and overcoming obstacles throughout the implementation of initiatives.Step in to fill any critical gaps as needed to ensure seamless business operations.

The OpportunityJoin us at doji, where we are revolutionizing the fashion shopping experience through innovative AI avatars. Our team is dedicated to developing state-of-the-art diffusion models and crafting unique, personalized interfaces that enhance user interactions.Based in New York City, our small yet dynamic group comprises creative builders with exceptional taste and deep expertise in artificial intelligence. Our team members have previously launched successful consumer products at leading companies such as Apple, DeepMind, Meta, and various startups. With backing from notable investors like those behind OpenAI and SKIMS, we stand at the cutting edge of technology, culture, and AI.The RoleWe are seeking an Operations Lead who will oversee special projects and ensure smooth operational processes at doji. This is an in-person position at our NYC office.As the Operations Lead, your responsibilities will include:Collaborating directly with our founders to implement impactful special projects.Managing customer support to guarantee quality and timely responses.Analyzing data to extract valuable user insights and enhance our product offerings.Overseeing contractor teams responsible for AI data collection and product curation.Conducting quality assurance on our product and AI training data pipeline.Contributing to overall product strategy and user experience development.You are an ideal candidate if you:Can identify operational bottlenecks and devise effective solutions.Communicate clearly and effectively, both in writing and verbally.Have the ability to synthesize complex data into actionable insights.Thrive in a fast-paced startup environment and adapt quickly to changing priorities.Harbor aspirations of becoming a founder one day.Bring a strong drive and enthusiasm to the role.Bonus points if you:Have experience working at a high-growth startup.Possess knowledge of the fashion industry.Have a keen sense of taste and fashion sensibility.Are skilled in data analysis tools such as Mixpanel and SQL.

Position OverviewAs the Event Operations Lead at Equal Ventures, you will spearhead the operational planning and execution of our diverse events and summits. This role is pivotal to our success, focusing on delivering exceptional experiences for speakers, sponsors, and attendees while ensuring that all events are conducted efficiently, on schedule, and within budget.Important Note: This is not an investment role and does not lead to an investment position. We believe that each team member plays a crucial role in supporting our mission to be the best partner to entrepreneurs and LPs.The Event Operations Lead will work from our New York City office four days a week. The anticipated base salary for this position is between $80,000 and $130,000, accompanied by carry and potential bonuses.

Become a Catalyst for Sleep InnovationAt Eight Sleep, our mission is to unlock human potential through the power of optimal sleep. As the pioneering sleep fitness company, we are transforming the conventional understanding of rest and developing cutting-edge hardware, software, and AI technology that redefines recovery. Our innovative products support unparalleled mental, physical, and emotional performance, turning each night’s sleep into a personalized, data-driven experience. Trusted by high achievers, elite athletes, and health enthusiasts across more than 30 countries, Eight Sleep has been recognized as one of Fast Company’s Most Innovative Companies in 2019, 2022, and 2023, and honored twice in TIME's “Best Inventions of the Year.” Operating as a high-performance team, we prioritize speed, focus, and impactful results. We do more than just deliver; we continuously refine our approach to enhance our members' sleep and empower them to wake up stronger.Every position at Eight Sleep represents an opportunity to innovate with state-of-the-art technology, collaborate with exceptional talent, and contribute to a future where sleep is not merely a passive activity but a powerful tool for improved living. If you're ready to move beyond the ordinary and eager to innovate at the forefront of possibility, now is your chance. Join us in leading the revolution that is redefining global sleep standards and human capability.Commitment to ExcellenceOur mission demands intensity and high standards. At Eight Sleep, we embody the same mentality as the world’s elite performers: focused, relentless, and striving to excel in our craft. This is not a conventional 9-to-5 job; our team is highly dedicated, often contributing over 60 hours a week—not out of obligation, but because we are passionate about our work. We are here to innovate quickly, challenge boundaries, and deliver uncompromised results. If you thrive in high-pressure environments and seek to engage in meaningful work, you will find your place here. If you prefer an easier path—this is not the opportunity for you.Your RoleWe are in search of a versatile operations manager who can seamlessly adapt and support our growth trajectory. You will assist the team with day-to-day operations and various ad hoc projects, allowing them to focus on strategic, high-impact initiatives. We are looking for a diverse skill set, including the ability to create clear, actionable project plans and memos, analyze data sets, and manage a variety of ad hoc tasks.

About UsAt Verve Group, we are revolutionizing the advertising landscape by creating a more efficient, privacy-centric ecosystem for buying and monetizing advertising. Our innovative blend of demand and supply technologies seamlessly integrates data, media, and technology to drive results and growth for both advertisers and publishers across all screens and locations. With a global footprint of 30 offices, we proudly serve over 90 of the top 100 advertisers in the United States and collaborate with 4,000 publishers worldwide. Discover more about our cutting-edge solutions at www.verve.com.Role OverviewAs the Strategy & Operations Lead, you will play a pivotal role in bridging the gap between strategy and execution, working closely with the Chief of Staff and leadership team to translate key priorities into measurable outcomes. You will orchestrate essential planning cycles, including quarterly OKRs, performance reporting, and initiative tracking, while leading impactful cross-functional projects from conception to delivery.Your insights will enhance decision-making speed by compiling inputs and crafting clear materials that facilitate alignment among stakeholders. Collaborating with teams across go-to-market, product, and revenue, you will ensure that our strategies are effectively implemented and aligned with our corporate objectives.This position will also involve identifying operational inefficiencies and partnering with functional leaders to design scalable processes, while monitoring progress on key initiatives to maintain commitment and momentum throughout the organization.

About N1:N1 stands at the forefront of blockchain technology, pioneering the first hyper-performant and horizontally scalable blockchain network designed to facilitate trustless computing at internet scale. Our team, composed of distinguished professionals from Harvard, CMU, DFINITY, VMWare, and Galaxy Digital, is supported by prestigious institutions such as Founders Fund, Kraken Ventures, and Amber Group.Position Overview:We are looking for an innovative Growth Lead to spearhead N1's global growth strategies. In this pivotal role, you will collaborate with our executive team and stakeholders to enhance N1's network of developers, users, and institutional partners. Your key responsibilities will include forging and nurturing impactful partnerships, developing streamlined growth pipelines, and employing your analytical prowess to conduct market research, track industry trends, and analyze competitor strategies to identify fresh growth avenues.

The New York City Department of Investigation (DOI) stands as one of the nation's oldest law enforcement agencies, dedicated to eradicating municipal corruption. As an independent and nonpartisan overseer, DOI safeguards the interests of New York City’s residents by scrutinizing the operations of City government, agencies, employees, vendors with City contracts, and all entities that receive City funding.The chosen candidate will act as a vital bridge between IT and business units, effectively gathering, analyzing, and documenting technology requirements. This role is crucial in ensuring that appropriate security measures and internal controls are implemented during system upgrades and deployments.Key Responsibilities Include:Assess and consolidate IT-related requests to align initiatives with operational necessities and established IT security protocols.Draft business requirements, use cases, and functional specifications that ensure system integrity and data compliance.Evaluate system control features, identify vulnerabilities, and recommend corrective actions to enhance the security of agency information systems.Assist in the development, implementation, and testing of IT security protocols, quality assurance processes, and contingency strategies.Provide technical support for various devices including computers, laptops, A/V systems, and mobile devices, ensuring proper configuration and security compliance.Serve as the primary contact for technical assistance through phone, email, and in-person inquiries. Manage ticket queues and maintain detailed documentation for audit readiness.Maintain and reconcile IT asset inventories, tracking equipment assignments, serial numbers, and software licenses.Facilitate IT Purchase Requests (IPRs) ensuring proper authorization and compliance with procedures.Support mobile device lifecycle management including secure setup and troubleshooting.Regularly update IT leadership on ticket resolutions, asset management controls, compliance efforts, and project statuses.Perform additional duties and special projects as assigned.Note: Selected candidates will undergo fingerprinting and a background investigation.

About PlaygroundAt Playground, our mission is to make high-quality child care accessible to everyone. We have developed a state-of-the-art software solution to streamline all aspects of managing a child care business, allowing providers to concentrate on delivering exceptional care—the irreplaceable human touch—while our software handles the administrative tasks. Our goal is to create a child care management platform that alleviates the burden of operational responsibilities for center managers.Currently, Playground is at a pivotal moment, ready to accelerate our growth. After securing significant funding and multiple state contracts, we are collaborating with thousands of schools nationwide. Our founders have been recognized as part of Forbes’ 30 Under 30.We are a proactive team of problem solvers eager to tackle large-scale, intricate projects. If you are passionate about addressing impactful challenges in a dynamic startup environment and wish to partner closely with company leadership to cultivate operational excellence, we invite you to apply!

Join our dynamic team at Vensure Employer Solutions, a leading player in the HR technology and services sector. We are committed to providing a vibrant office environment, and are eager to find a talented Business Consultant ready to make an impact.About Us Vensure Employer Solutions stands as the largest privately held organization in the HR technology and service industry. With a diverse range of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO), we support over 95,000 businesses and manage more than $135 billion in annual payroll. As your 'One Employer Solution', our headquarters in Chandler, Arizona, allows us to assist thousands of businesses in streamlining their operations with tailored strategies that benefit both employers and employees. To learn more about us, visit www.vensure.com.Position Summary As a Business Consultant, you will drive the prospecting and sales of Solvo products and services to various organizations. You will be responsible for articulating the advantages of staffing solutions and BPO, ensuring client expectations align with our deliverables. This role involves managing sales forecasting, resource allocation, and strategic planning to enhance sales volume and profitability.Essential Duties and Responsibilities - Proactively identify and develop new business opportunities within your territory. - Achieve or surpass monthly and quarterly sales targets consistently. - Expand your knowledge of industry trends, new offerings, and broker practices. - Monitor competitor strategies and assess potential threats. - Guarantee the efficiency and accuracy of services provided to clients. - Oversee the preparation and execution of renewal proposals for existing clients. - Create impactful executive summaries for client presentations. - Formulate lead generation strategies and utilize CRM (Salesforce) for activity tracking. - Submit new business paperwork, expense reports, and weekly activity reports punctually. - Participate in monthly consulting meetings, offering training and mentorship to colleagues. - Travel domestically and occasionally internationally for team meetings, customer events, industry conferences, and training sessions, which may involve air travel and ground transportation. - Foster and enhance relationships with team members and peers across various disciplines to ensure effective communication and service delivery to clients. - Stay updated on best practices through webinars and training sessions.

About Sailor HealthSailor Health is dedicated to addressing the mental health crisis that affects older adults. In the United States, this demographic faces the highest suicide rates among any age group, yet they receive the least amount of mental health care. By 2030, over 65 million seniors will comprise nearly a quarter of the U.S. population, presenting one of the most significant challenges in healthcare.Sailor is innovating a healthcare platform designed to support happier aging. Our services connect older adults with top-tier therapists and AI-assisted care agents, all covered by Medicare. Our AI-driven operating system facilitates smooth care coordination, immediate clinical insights, and streamlined insurance billing, allowing therapists to focus more on providing compassionate care.We are rapidly expanding and have partnered with Medicare to deliver affordable and high-quality psychotherapy to hundreds of patients. We take pride in the support of esteemed founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.⭐ About the RoleLocation: New York City, in office, 5 days a week.We are seeking a Strategy & Operations Lead / Associate to join our core team at Sailor Health. This role offers a unique chance to collaborate with the founders in developing the essential framework for care delivery. You will be instrumental in shaping Sailor's growth across operations, clinical delivery, and product development. Your responsibilities will include designing workflows, managing complex cross-functional projects, and enhancing operational excellence at scale. If you are passionate about creating impactful solutions in a fast-paced environment, we want to hear from you. Your Key ResponsibilitiesScale care delivery 10x: Build and refine workflows to guarantee that every patient and therapist enjoys a 10/10 experience. You will lay the groundwork for enhancing clinical outcomes and ensuring that patients receive timely, consistent, and compassionate care.Own key operational metrics: Manage critical operational indicators such as retention, Net Promoter Score (NPS), and clinical outcomes.Launch our operations system: Establish Key Performance Indicators (KPIs) and reporting systems to monitor program adoption, retention, and overall impact.Collaborate on product roadmap: Partner with engineering and design teams to transform frontline insights into product features that enhance care coordination, therapist tools, and patient engagement.