Customer Operations Lead at Bastion | New York City

Bastion builds technology for financial institutions and enterprises to issue regulated stablecoins, manage reserves, and support digital finance operations. The platform combines stablecoin issuance, secure custody, and orchestration for cross-border payments, on/off-ramps, and conversions. Bastion’s APIs help businesses develop and expand stablecoin networks while meeting compliance requirements and growing revenue. For more details about Bastion’s mission and team culture, see the Guide for Candidates. Role overview The Customer Operations Lead acts as the primary support contact for Bastion’s partners, especially during a major integration. This position manages daily escalations, triages technical issues, and works closely with engineering, product, finance operations, and compliance teams to resolve challenges. Building scalable processes, developing a knowledge base, and introducing tools for efficient support are central to this role. What you will do Respond to partner inquiries and handle escalation workflows directly, not just through documentation or delegation. Define and update the scope of support as the partner network expands. Create sustainable processes and resources to support partners at scale. Develop and manage the BPO approach as inquiry volume grows, maintaining high service standards. Select, implement, and optimize AI-powered support tools, such as knowledge bases for AI agents and automated triage systems, to improve efficiency without adding headcount. Regularly assess and enhance support tools and workflows for performance and effectiveness. Work cross-functionally from day one, collaborating with engineering on technical issues, product on documentation, and compliance on regulatory processes. Requirements Experience with automation workflows, AI tools, or platforms like Claude Code is a strong plus. Skill in identifying and removing repetitive manual tasks through smart tool selection and process design. Good judgment in choosing when to automate and when a personal approach is needed. Comfort working across teams and disciplines to resolve partner issues quickly and accurately. Location This position is based in New York City.

Bastion builds financial infrastructure for modern enterprises, offering stablecoin issuance, custodial wallet solutions, and global asset conversion. The company operates with a compliance-first mindset, holding the necessary licenses to support secure, regulated transactions and provide operational support to clients. As Brand and Communications Lead, the focus is on raising Bastion’s profile in the market. The team has already established product-market fit with major enterprise clients and operates under a regulated trust charter, but broader awareness of Bastion’s platform and capabilities remains limited. This role is tasked with changing that. Role overview This position shapes Bastion’s brand positioning and messaging. Responsibilities include ensuring consistency across all channels, securing press coverage, preparing executives for public appearances, attending industry conferences, and running targeted campaigns for decision-makers. Every effort should connect back to building Bastion’s business pipeline. Fintech or financial services experience is highly valued, given the regulatory complexity and need for institutional credibility in this sector. The role is based in New York City with a hybrid, flexible schedule. While designed as a full-time position, Bastion is open to considering contractors as well. What to expect in your first months Bastion encourages candidates to imagine their impact over the first 30, 90, and 180 days. The startup environment means priorities may shift, and those who thrive here will find ways to contribute quickly and reach full productivity within three months. First 30 days: Immerse yourself Deepen understanding of Bastion’s products, regulatory status (including the NYDFS trust charter), stablecoin infrastructure, and the reasons enterprise clients select Bastion over competitors. Develop a strategic roadmap for brand messaging and outreach.

Join Bastion as a Senior Software Engineer and play a vital role in shaping innovative software solutions that drive our business forward. In this position, you will collaborate with cross-functional teams to design, develop, and maintain high-quality software applications. Your expertise will be essential in enhancing our software systems and improving user experience.

Join Bastion as a Business Development and Operations Associate, where you'll play a critical role in driving growth and ensuring operational excellence. In this dynamic position, you will collaborate closely with various teams to identify new business opportunities, streamline processes, and enhance our overall operational efficiency.

About N1:N1 stands at the forefront of blockchain innovation as the first hyper-performant, horizontally scalable network, enabling trustless computing on a global scale. Our diverse team, with members from esteemed institutions such as Harvard, CMU, DFINITY, VMWare, and Galaxy Digital, is supported by leading investors like Founders Fund, Kraken Ventures, and Amber Group.Position Overview:As the Operations Lead at N1, you will play a pivotal role in driving our internal operations and external initiatives while collaborating closely with the executive team. Your responsibilities will encompass strategic planning, legal and financial oversight, and the execution of various special projects.

The OpportunityJoin us at doji, where we are revolutionizing the fashion shopping experience through innovative AI avatars. Our team is dedicated to developing state-of-the-art diffusion models and crafting unique, personalized interfaces that enhance user interactions.Based in New York City, our small yet dynamic group comprises creative builders with exceptional taste and deep expertise in artificial intelligence. Our team members have previously launched successful consumer products at leading companies such as Apple, DeepMind, Meta, and various startups. With backing from notable investors like those behind OpenAI and SKIMS, we stand at the cutting edge of technology, culture, and AI.The RoleWe are seeking an Operations Lead who will oversee special projects and ensure smooth operational processes at doji. This is an in-person position at our NYC office.As the Operations Lead, your responsibilities will include:Collaborating directly with our founders to implement impactful special projects.Managing customer support to guarantee quality and timely responses.Analyzing data to extract valuable user insights and enhance our product offerings.Overseeing contractor teams responsible for AI data collection and product curation.Conducting quality assurance on our product and AI training data pipeline.Contributing to overall product strategy and user experience development.You are an ideal candidate if you:Can identify operational bottlenecks and devise effective solutions.Communicate clearly and effectively, both in writing and verbally.Have the ability to synthesize complex data into actionable insights.Thrive in a fast-paced startup environment and adapt quickly to changing priorities.Harbor aspirations of becoming a founder one day.Bring a strong drive and enthusiasm to the role.Bonus points if you:Have experience working at a high-growth startup.Possess knowledge of the fashion industry.Have a keen sense of taste and fashion sensibility.Are skilled in data analysis tools such as Mixpanel and SQL.

Join the Future of Legal Services with Crosby!At Crosby, we are not just another law firm; we are pioneers in transforming corporate legal services through innovative technology. Our dedicated team of legal professionals and technologists work together to revolutionize how legal work is delivered, ensuring that complex document reviews are conducted with unmatched speed and accuracy.Founded by industry leaders Ryan and John, our mission is to blend the art and science of legal work, creating a system that enhances efficiency and quality. We are committed to redefining the lawyer-machine relationship, focusing on delivering outcomes over software solutions.Our vibrant office culture in New York City thrives on collaboration, creativity, and in-person engagement.

Role overview The Business Operations Lead at Rowspace will work side by side with the founders in New York City. This role sits at the intersection of strategy and execution, shaping company direction while handling a broad mix of projects. The work ranges from building financial models and engaging with customers to addressing gaps on the team. Turning high-level goals into concrete outcomes and collaborating across different functions are central to success here. What you will do Lead strategic initiatives from planning through execution, including go-to-market strategies, pricing models, and market segmentation. Act as an analytical partner to the founders by developing analyses and frameworks that inform major decisions. Collect and synthesize insights from customer feedback, sales pipeline data, and product usage to shape recommendations. Participate in customer-facing activities, such as discovery calls, product demos, onboarding, and quarterly business reviews. Take ownership of cross-functional projects that lack a clear lead, ensuring important work moves forward. Support hiring efforts and help build the Rowspace team as the company grows. Requirements 3–7+ years of relevant experience, such as management consulting, investment banking, private equity, or a high-growth startup, with a focus on solving complex problems. Strong analytical abilities, including experience with financial modeling, market analysis, and pricing strategy. Self-motivated and proactive, able to set priorities and focus on key objectives without close supervision. Clear, effective writing skills, with the ability to communicate complex topics in straightforward memos or presentations. Comfort working in ambiguous situations and shifting quickly between tasks, from competitive analysis to customer meetings to recruiting. Interest in the financial services sector and a desire to deepen industry knowledge.

The City of New York seeks an Operations Inspector to support the city’s commitment to effective and compliant operations. This position is based in New York City. Role overview The Operations Inspector reviews activities and procedures across city departments. The goal is to confirm that daily operations align with established city standards and regulations. Key responsibilities Monitor city operations for compliance with official guidelines Review procedures and activities to identify areas for improvement Document findings and report on adherence to city standards Requirements Experience or interest in operational review or compliance Attention to detail and strong organizational skills Ability to work on site in New York City

The City of New York is hiring an Operations Inspector to join the Office of Logistics Services (OLS). This position plays a key part in supporting the smooth delivery of city services by monitoring daily operations and ensuring standards are met. Key responsibilities Inspect city operations and facilities for adherence to procedures Review and assess operational processes to spot areas that could be improved Check compliance with applicable laws and regulations Work location This position is located in New York City.

Join the dynamic team at the City of New York as a Senior Operations Coordinator. In this pivotal role, you will oversee and enhance operational processes to ensure the effective delivery of services. Your expertise will contribute significantly to streamlining operations and improving overall efficiency.

The City of New York is seeking a Customer Service Representative based in New York City. This position serves as a key point of contact for residents, providing information and support on a range of city services. Role overview Customer Service Representatives respond to questions, address concerns, and guide citizens to the resources they need. The role involves communicating clearly and professionally with people from diverse backgrounds. What you will do Answer inquiries from the public by phone, email, or in person Resolve issues or direct requests to the appropriate department Maintain accurate records of interactions and follow up as needed Requirements Strong communication and problem-solving skills Ability to remain patient and helpful in challenging situations Comfort working with the public in a service-oriented setting

Role overview The Customer Service Representative at the City of New York acts as a key contact for residents. This role involves guiding people through city services, answering questions, and addressing concerns. The position helps residents find solutions and navigate available resources. What you will do Respond to inquiries from New York City residents Share accurate information about city services and procedures Interact with individuals from many different backgrounds Maintain the city's standards for professionalism and service during every interaction Location This position is located in New York City.

Position OverviewAs the Event Operations Lead at Equal Ventures, you will spearhead the operational planning and execution of our diverse events and summits. This role is pivotal to our success, focusing on delivering exceptional experiences for speakers, sponsors, and attendees while ensuring that all events are conducted efficiently, on schedule, and within budget.Important Note: This is not an investment role and does not lead to an investment position. We believe that each team member plays a crucial role in supporting our mission to be the best partner to entrepreneurs and LPs.The Event Operations Lead will work from our New York City office four days a week. The anticipated base salary for this position is between $80,000 and $130,000, accompanied by carry and potential bonuses.

Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role supports residents by handling inquiries and helping resolve their concerns. The position focuses on clear communication and reliable service. What You Will Do Respond to questions from citizens by phone, email, or in person Provide accurate information about city services and policies Work to resolve issues efficiently and professionally What We Look For Strong verbal and written communication skills Dedication to helping others and delivering quality service Ability to manage multiple requests and follow up as needed

About UsAt Verve Group, we are revolutionizing the advertising landscape by creating a more efficient, privacy-centric ecosystem for buying and monetizing advertising. Our innovative blend of demand and supply technologies seamlessly integrates data, media, and technology to drive results and growth for both advertisers and publishers across all screens and locations. With a global footprint of 30 offices, we proudly serve over 90 of the top 100 advertisers in the United States and collaborate with 4,000 publishers worldwide. Discover more about our cutting-edge solutions at www.verve.com.Role OverviewAs the Strategy & Operations Lead, you will play a pivotal role in bridging the gap between strategy and execution, working closely with the Chief of Staff and leadership team to translate key priorities into measurable outcomes. You will orchestrate essential planning cycles, including quarterly OKRs, performance reporting, and initiative tracking, while leading impactful cross-functional projects from conception to delivery.Your insights will enhance decision-making speed by compiling inputs and crafting clear materials that facilitate alignment among stakeholders. Collaborating with teams across go-to-market, product, and revenue, you will ensure that our strategies are effectively implemented and aligned with our corporate objectives.This position will also involve identifying operational inefficiencies and partnering with functional leaders to design scalable processes, while monitoring progress on key initiatives to maintain commitment and momentum throughout the organization.

About Sailor HealthSailor Health is dedicated to addressing the mental health crisis that affects older adults. In the United States, this demographic faces the highest suicide rates among any age group, yet they receive the least amount of mental health care. By 2030, over 65 million seniors will comprise nearly a quarter of the U.S. population, presenting one of the most significant challenges in healthcare.Sailor is innovating a healthcare platform designed to support happier aging. Our services connect older adults with top-tier therapists and AI-assisted care agents, all covered by Medicare. Our AI-driven operating system facilitates smooth care coordination, immediate clinical insights, and streamlined insurance billing, allowing therapists to focus more on providing compassionate care.We are rapidly expanding and have partnered with Medicare to deliver affordable and high-quality psychotherapy to hundreds of patients. We take pride in the support of esteemed founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.⭐ About the RoleLocation: New York City, in office, 5 days a week.We are seeking a Strategy & Operations Lead / Associate to join our core team at Sailor Health. This role offers a unique chance to collaborate with the founders in developing the essential framework for care delivery. You will be instrumental in shaping Sailor's growth across operations, clinical delivery, and product development. Your responsibilities will include designing workflows, managing complex cross-functional projects, and enhancing operational excellence at scale. If you are passionate about creating impactful solutions in a fast-paced environment, we want to hear from you. Your Key ResponsibilitiesScale care delivery 10x: Build and refine workflows to guarantee that every patient and therapist enjoys a 10/10 experience. You will lay the groundwork for enhancing clinical outcomes and ensuring that patients receive timely, consistent, and compassionate care.Own key operational metrics: Manage critical operational indicators such as retention, Net Promoter Score (NPS), and clinical outcomes.Launch our operations system: Establish Key Performance Indicators (KPIs) and reporting systems to monitor program adoption, retention, and overall impact.Collaborate on product roadmap: Partner with engineering and design teams to transform frontline insights into product features that enhance care coordination, therapist tools, and patient engagement.

Join the dynamic team at the City of New York as a Scheduler, where you will play a vital role in organizing schedules and ensuring the efficient operation of city services. As a key player, you will collaborate with various departments to coordinate appointments, manage resources, and facilitate communication across teams.Your organizational skills will be paramount in maintaining streamlined operations, and your attention to detail will help to ensure that all scheduling needs are met effectively.

Tempo is a cutting-edge layer-1 blockchain designed specifically for stablecoins and real-world payment solutions. It draws on the extensive experience of Stripe in global payments and the advanced crypto technology expertise of Paradigm.Our payment-first architecture ensures a scalable, cost-effective, and predictable platform that caters to high-volume payment applications. We aim to facilitate money transfers reliably, affordably, and at scale, prioritizing simplicity for users ranging from fintech firms and traditional banks to merchants and platforms eager to modernize their payment systems.We collaborate with leading global partners in AI, e-commerce, and financial services, including Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and several others.Our mission is to establish the infrastructure necessary to integrate significant economic transactions on-chain. Our team primarily works in-person at our San Francisco and New York City offices. We value agility and innovation—join us in this exciting venture!The RoleAs the Customer Success Lead, you will be pivotal in shaping the future of enterprise payments on-chain. You will be responsible for managing the entire customer journey, from the initial partner engagement to their successful scaling on our network. You will serve as the liaison between Tempo's product, engineering, and partnership teams and the enterprises, ecosystem partners, validators, and integrators that build upon our platform.This is a foundational role where you will define exceptional customer success standards for Tempo—developing playbooks, forging relationships, and establishing feedback mechanisms that transform early design partners into long-term pillars of our ecosystem.What You'll DoPre-Sales & Solution DesignCollaborate closely with the Partnerships team to facilitate enterprise and ecosystem deal cycles, offering technical and operational insights throughout the evaluation and onboarding process.Act as a consultative design partner during pre-sales, thoroughly understanding partner use cases and aligning them with Tempo's architecture and capabilities.Assist in structuring integration scopes, defining success criteria, and establishing launch timelines with prospective customers prior to contract finalization.Post-Sales & Partner SuccessOwn the complete success trajectory for customers post-sale, ensuring they derive maximum value from our platform and foster ongoing relationships.

Join the vibrant legal team at the City of New York as a Paralegal. In this crucial role, you will support attorneys in various legal matters, conduct research, and prepare documents to ensure the smooth functioning of legal processes.