Customer Operations Lead at Bastion | New York City

AstralAt Astral, our mission is to enhance the productivity of the Python ecosystem by developing cutting-edge developer tools that empower developers to deliver exceptional software more swiftly.We are widely recognized for our open-source projects such as uv, Ruff, and ty, which represent some of the fastest-growing software initiatives in history. Our community comprises tens of millions of developers worldwide, built on the trust we have established by consistently delivering impactful, high-quality tools. Recently, we unveiled the private beta of our inaugural commercial product, pyx, and have been collaborating closely with leading software firms ahead of our general availability.The RoleWe are in search of our inaugural dedicated Business Operations Lead to facilitate Astral’s expansion into its next growth phase. You will collaborate intimately with the executive team and liaise across marketing, talent acquisition, sales, operations, and finance to propel key initiatives forward. This position is highly cross-functional, requiring a generalist who is willing to delve into all business and operational aspects of a high-growth startup. Your responsibilities will include:Growth: Spearhead initiatives that engage and activate our developer communities through events, partnerships, and collaborative efforts.Strategic Finance: Collaborate with leadership on financial operations, including the operating model, cost optimization, reporting, tax, accounting, and treasury management. Own financial analyses and reporting cycles that guide company decisions and negotiate significant cloud contracts.RevOps: Oversee process design and reporting within the revenue engine, ensuring that operational data aligns seamlessly with forecasts and company projections.Talent: Partner with the team on hiring operations — from application review and interview process efficiency to onboarding and talent development — ensuring that Astral scales with purpose. Think critically about the composition and structure of the Astral team and provide insights on our hiring strategy.

Role Overview Rowspace is hiring a Business Operations Lead to work closely with the founders in New York City. This person will play a central role in shaping the company’s direction, working on a mix of strategy and hands-on execution. The position calls for someone who thrives on tackling complex challenges and can move from idea to action across go-to-market, product, and financial priorities. The role covers a wide range of responsibilities: from building financial models and engaging with customers to identifying and solving team gaps. Success here means turning high-level goals into concrete results and collaborating across functions to keep the company moving forward. What You Will Do Drive strategic initiatives from start to finish, including go-to-market plans, pricing models, and market segmentation efforts. Serve as the analytical partner to the founders by developing analyses and frameworks that guide major decisions. Gather and synthesize insights from customer feedback, pipeline data, and product usage to shape recommendations. Join customer-facing work, such as discovery calls, product demos, onboarding, and quarterly business reviews. Lead cross-functional projects that lack a clear owner, ensuring important work gets done. Support hiring and help build the Rowspace team as the company grows. What We’re Looking For 3–7+ years of relevant experience, likely from management consulting, investment banking, private equity, or a high-growth startup, where solving complex problems was a core part of the job. Strong analytical skills, including experience building financial models, analyzing markets, and adjusting pricing strategies. Self-motivated and proactive; able to set priorities and focus on what matters most without close supervision. Clear and effective writing skills, with the ability to turn complex topics into straightforward memos or presentations. Comfortable working in ambiguous situations and shifting quickly between different types of work, from competitive analysis to customer meetings to recruiting. Interest in the financial services sector and a desire to build deeper industry knowledge.

ReKlame Health is a clinician-led provider group in New York, using technology to deliver behavioral health care, addiction treatment, medication management, crisis intervention, and care coordination. The organization is committed to making mental health services accessible to people who have often faced barriers to care. Each year, millions of adults in the U.S. experience mental health challenges, and opioid overdose remains a leading cause of death for those under 50. ReKlame Health works to close these gaps by making high-quality behavioral health and addiction services available to more people. Role overview The Business Operations Lead will drive improvements in the systems and workflows that support ReKlame Health’s growth. This New York-based role reports to the CEO and collaborates closely with the Head of Clinical Operations and other leaders. The position is well-suited to someone who enjoys solving complex problems, stays organized in busy settings, and can turn challenges into practical solutions. The Business Operations Lead will help refine daily operations and set the stage for future expansion. Main responsibilities Develop and improve internal systems and workflows for both business and clinician operations Streamline onboarding and credentialing processes Support recruitment and workforce planning Contribute to growth initiatives and key company objectives Work with the CEO and leadership team to drive operational improvements Who will succeed in this role Strong problem-solving skills and comfort with complex challenges Ability to stay organized and manage multiple priorities Interest in understanding how different business functions connect Enjoys building structure and clarity in organizations that are evolving This position offers the chance to help shape ReKlame Health’s future and contribute to greater health equity and access to mental healthcare.

As the Business Operations Lead at rain, you will play a pivotal role in driving operational excellence and strategic initiatives across our organization. You will collaborate with cross-functional teams to optimize processes, enhance productivity, and implement innovative solutions that support our growth and success.

Who are we?At Cohere, our mission is to harness intelligence to benefit humanity. We are dedicated to training and deploying cutting-edge models for developers and enterprises that create AI systems, delivering extraordinary experiences such as content generation, semantic search, retrieval-augmented generation (RAG), and intelligent agents. We believe our work plays a pivotal role in the widespread acceptance of AI technologies.Our team is passionate about innovation, and each member is dedicated to enhancing the capabilities of our models and the value they bring to our customers. We thrive in a fast-paced environment, diligently working to prioritize customer needs.Cohere is composed of top-tier researchers, engineers, designers, and more, all excelling in their fields. We value a diverse array of perspectives as essential to crafting exceptional products.Join us in our mission to shape the future!The Strategy & Business Operations team is dedicated to empowering decision-making on essential C-level matters and acting as a catalyst for functional priorities throughout the organization. We are seeking a Business Operations Lead to join our team, reporting directly to the Head of BizOps, with a focus on strategy, corporate development, and cross-functional initiatives.In this key individual contributor role, your responsibilities will include:Collaborating with and building consensus among leaders across the organization, including product, go-to-market (GTM), and research and engineering teams to influence strategic decision-makingOptimizing pricing and packaging strategies to ensure our offerings are both appealing to customers and profitableDeveloping financial models and analyses to assess both new and existing opportunitiesContributing to initiatives in corporate development, including fundraising, strategic partnerships, investor relations, mergers and acquisitions (M&A), and moreConducting market and competitive analyses to anticipate emerging trends and identify new avenues for innovation and growth

About PlaygroundAt Playground, our mission is to make high-quality child care accessible to everyone. We have developed a state-of-the-art software solution to streamline all aspects of managing a child care business, allowing providers to concentrate on delivering exceptional care—the irreplaceable human touch—while our software handles the administrative tasks. Our goal is to create a child care management platform that alleviates the burden of operational responsibilities for center managers.Currently, Playground is at a pivotal moment, ready to accelerate our growth. After securing significant funding and multiple state contracts, we are collaborating with thousands of schools nationwide. Our founders have been recognized as part of Forbes’ 30 Under 30.We are a proactive team of problem solvers eager to tackle large-scale, intricate projects. If you are passionate about addressing impactful challenges in a dynamic startup environment and wish to partner closely with company leadership to cultivate operational excellence, we invite you to apply!

Join antimetal as a RevOps Lead, where you will play a pivotal role in optimizing our revenue operations, driving efficiency, and ensuring alignment across teams. As a key player in our organization, you will leverage data analytics and strategic insights to enhance our sales processes and improve overall business performance.

Finance and Business Operations LeadFinance · New York CityFull-time NYC-based $150,000–200,000About MutinyFounded by veterans of GTM teams, Mutiny addresses the critical challenge of resource dependencies that stifle growth. We believe that the individuals closest to our customers possess the insights needed to innovate, yet they often lack the tools to act swiftly. Our mission is to empower sales and marketing teams with an AI-native platform that accelerates the creation of high-quality, on-brand customer experiences that truly resonate with buyers.We are tackling one of the most intriguing challenges in technology today: how to effectively scale 1:1 marketing while eliminating bottlenecks across GTM teams. We aim to provide every sales representative with the capabilities of a full marketing team.Role OverviewAs Mutiny grows, our challenges evolve. It is essential to gain insights into the operational mechanics of our business as we move beyond mere execution tasks. We need clarity on revenue streams, conversion drivers, and the effectiveness of various segments, pricing, and GTM strategies.We are seeking a Finance & BizOps Lead who can synthesize data, systems, and revenue into actionable strategies. Your expertise will help us bridge the gap between insights and implementation.Key ResponsibilitiesYou will take ownership of our financial and operational growth model. Your responsibilities will include:Developing and maintaining realistic revenue and funnel modelsCollaborating with GTM teams to understand outcome determinantsIdentifying inefficiencies and potential revenue opportunitiesCreating systems and workflows that enhance operational efficiencyThis position transcends traditional reporting; it is about transforming insights into strategic actions that drive results.

Join the Future of Legal Services with Crosby!At Crosby, we are not just another law firm; we are pioneers in transforming corporate legal services through innovative technology. Our dedicated team of legal professionals and technologists work together to revolutionize how legal work is delivered, ensuring that complex document reviews are conducted with unmatched speed and accuracy.Founded by industry leaders Ryan and John, our mission is to blend the art and science of legal work, creating a system that enhances efficiency and quality. We are committed to redefining the lawyer-machine relationship, focusing on delivering outcomes over software solutions.Our vibrant office culture in New York City thrives on collaboration, creativity, and in-person engagement.

Join Gopuff as a Process Lead within our dynamic Operations team in New York. As a vital member of the leadership team, you will report directly to the Site Leader or Manager and play a key role in ensuring seamless order accuracy and prompt delivery to our valued customers. During your shift, you will oversee the performance and daily operations of the Pack and Receive and Kitchen teams, driving the success of the team through effective coaching and motivation, all while focusing on enhancing the customer experience for each order. Our customers are our top priority.At Gopuff, we are committed to delivering everyday essentials to our customers, day and night, rain or shine. We are building a team of innovative thinkers and bold risk-takers eager to transform the retail landscape more rapidly than ever before. And if you enjoy snacks, that’s a bonus!Key Responsibilities:- Manage order packing and inbound inventory during low volume/minimal staffing periods.- Complete Inventory Control and Quality Assurance (ICQA) during low volume/minimal staffing periods.- Support the associate team in maintaining workflow during shift coverage gaps, utilizing carts, pallet jacks, dollies, and other equipment as needed.- Direct and coordinate all associate activities throughout your shift.- Promptly escalate any site-related issues to Site Leadership, Regional Leadership, and Live Monitoring for resolution.- Ensure completion of opening and closing checklists for the Operations Associate team.- Oversee the execution of all facility operations and delivery processes during your shift, ensuring subsequent shifts are set up for success.- Develop and train new associates in the site and kitchen (when Site Leadership is unavailable).- Facilitate manual intervention of driver routing and dispatching.- Conduct shelf move activities for reorganization and backstock purposes.- Implement all site-specific projects or initiatives, including but not limited to audit counts, new hire onboarding, food safety, and cleanliness audits.- Conduct damage and expiry process audits and assist in meeting performance objectives related to site labor management, order volume, packing times, mispack rates, inventory accuracy, and identifying bottlenecks.- Perform troubleshooting and root cause analysis for defects during your shift.

About N1:N1 stands at the forefront of blockchain innovation as the first hyper-performant, horizontally scalable network, enabling trustless computing on a global scale. Our diverse team, with members from esteemed institutions such as Harvard, CMU, DFINITY, VMWare, and Galaxy Digital, is supported by leading investors like Founders Fund, Kraken Ventures, and Amber Group.Position Overview:As the Operations Lead at N1, you will play a pivotal role in driving our internal operations and external initiatives while collaborating closely with the executive team. Your responsibilities will encompass strategic planning, legal and financial oversight, and the execution of various special projects.

About KalshiKalshi is pioneering a revolutionary category in finance: prediction markets. We empower individuals to engage in trading based on the outcomes of diverse events, transforming inquiries about the future into viable financial assets. After years of advocacy, Kalshi has achieved the historic legalization of prediction markets in the United States and is currently recognized as the fastest-growing financial market in the nation, featuring thousands of markets spanning politics, economics, finance, weather, technology, artificial intelligence, culture, and beyond.At Kalshi, we envision the potential for prediction markets to become the largest financial market globally, as they enable the conversion of any situation into a financial position.Our vision: build the largest financial market on the planet.Our mission: inject more truth into the world through the transformative power of markets.Our culture thrives on exceptional talent, hard work, and enjoying the journey. We are seeking ambitious and outstanding individuals to join our close-knit team in shaping the future of financial markets.Your RoleAs the Operations Risk Lead, you will be crucial in maintaining the stability and integrity of Kalshi's markets by managing post-trade processing and operational risk across our exchange. You will monitor trading activities continuously, safeguard customer positions, and act as the primary point of contact for clients and clearing members facing operational challenges. Your contributions will be vital in protecting participants, minimizing risk, and influencing the systems that drive Kalshi's next-generation markets.Key ResponsibilitiesOversee daily trading and clearing operations across both existing and new markets, ensuring accuracy, timeliness, and compliance.Serve as the main liaison for clients, brokers, and clearing members addressing trade or system issues, ensuring timely resolution and effective communication.Continuously assess risk exposure, system performance, and operational controls; promptly escalate and collaborate with engineering and risk teams to address and resolve issues.Proactively identify operational risks and assist in the creation and enhancement of automated monitoring and exception-handling systems.Lead or participate in incident response, root-cause analyses, and post-mortem evaluations to ensure actionable outcomes and ongoing operational enhancements.Collaborate across teams to drive continual improvements in risk management processes.

About Codes HealthCodes Health is revolutionizing the medical record retrieval process with our innovative platform. Traditional methods are often slow and prone to errors, but our AI-driven system ensures that decision-ready records are provided quickly and accurately.Founded over a year ago, we are experiencing remarkable growth, doubling our volume month-over-month and positioning ourselves as leaders in our field. Our services cater to a diverse range of sectors, from Personal Injury Law to Specialty Healthcare. We are a well-capitalized and rapidly expanding team with ambitions to grow exponentially.Our mission is to automate the record retrieval process through cutting-edge engineering and unwavering commitment to excellence.About the RoleAs an Operations Lead, based in New York, NY, you will play a pivotal role in overseeing the daily functions of our Records Retrieval Team. This is a full-time, in-person position requiring a minimum of 3 years of relevant experience.Your responsibilities will include building and nurturing the team from the ground up—encompassing hiring, training, process design, and performance management. We seek a proactive individual capable of thriving in an autonomous environment, with a vision for both immediate and long-term success.We value our culture deeply. The way we collaborate, treat one another, and build our organization is paramount, and we are looking for someone who shares this ethos.What You’ll DoDevelop onboarding and ongoing training programs for records personnel.Establish and monitor performance metrics for the Records Team, both collectively and individually.Reorganize internal structures to enhance efficiency and recognize high achievers.Design and implement daily operational processes and SOPs for the Records Team.Assess internal capacity and margin limitations to align with new customer demands and volume increases.Create operational enhancements (Dashboards, Zapiers, Retool, etc.) to improve tracking and visibility.Collaborate with the engineering team to develop new internal tools that optimize record retrieval operations.Who You AreYou are an exceptional operator with a minimum of 3 years of experience in operations management, demonstrating a strong ability to lead and innovate.

Join Thread AIAt Thread AI, we are on a mission to revolutionize how enterprises and public sector agencies harness the power of AI through our cutting-edge orchestration engine. Our team is dedicated to simplifying infrastructure to help our clients maximize their potential with AI and AI agents.Based in New York, our dynamic team comprises experts with a proven history of crafting and executing complex workflows and infrastructure solutions. We pride ourselves on our lean structure, comprising engineers, strategists, and product innovators, including a co-founding team that has spent nearly a decade developing AI/ML products at Palantir.We believe that a small, passionate team with a flat hierarchy can outperform larger organizations by fostering a collaborative culture. Our commitment is to ensure that AI transforms the way we work in a manner that is trustworthy, verifiable, and centered around human values. This philosophy underpins everything we create and how we operate.About the RoleWe are seeking a Business Operations Strategist to shape the internal operating framework of Thread AI. In this pivotal role, you will assess the needs of a rapidly growing team, transitioning from 30 to over 50 employees while serving Fortune 500 clients across regulated sectors and public agencies. You will critically evaluate: What systems are needed but currently absent? What decisions are being made by default that should be intentional? Where are we over-allocating resources and where do we need to invest more?As the architect of order amidst ambiguity, you will create processes, tools, and operational rhythms grounded in first principles, distinguishing between urgent tasks and those that truly matter.Your ResponsibilitiesYou will play a key role in scaling the internal operations of a company at a critical juncture. Be prepared to navigate a spectrum of tasks from high-level strategic planning to hands-on execution, sometimes within the same hour.Establish scalable operational infrastructure: Design and implement systems that dictate how we plan, prioritize, allocate resources, track commitments, and ensure effective internal communication.Create and manage cross-functional operational rhythms: Develop the rhythms that align engineering, product, commercial, and leadership teams, ensuring information flows seamlessly, decisions are made in the right context, and critical tasks do not fall through the cracks.Eliminate operational friction: Identify and systematically reduce inefficiencies within operations. Build tools, automate workflows, and streamline processes to enhance productivity.

Join Relay, a pioneering digital banking platform designed to empower self-made business owners with essential financial tools and knowledge. We strive to eliminate financial uncertainties by providing clear visibility into cash flow, enabling entrepreneurs to transform their hard work into sustainable success.We are seeking a Director of Business Operations to spearhead the development and scaling of our Risk Operations, Customer Success Operations, and Product Operations teams. This pivotal role will involve close collaboration with these departments to refine processes, enhance execution, provide valuable insights, and facilitate scalable growth. You will apply your expertise in operational cadence, cross-functional collaboration, and system thinking to lead teams in establishing a robust operational foundation that fosters clarity, efficiency, and accountability throughout the organization.At Relay, you will have the chance to make a significant impact by creating solutions that can potentially benefit 29 million small businesses across North America. If you thrive in a dynamic environment, are motivated by complexity and ambiguity, and are eager to contribute to the next phase of Relay’s growth — this is the perfect opportunity for you.

About MoabMoab is revolutionizing the equipment dealer and rental business landscape with an innovative all-in-one software platform tailored specifically for this industry. Positioned within the expansive multi-trillion dollar construction, agriculture, and logistics sectors, we recognize that the current market is hindered by outdated software solutions that have lingered since the 1980s and 1990s.Our mission is to seamlessly connect everyone involved in buying, selling, renting, servicing, or utilizing equipment. We are starting with a state-of-the-art system-of-record designed for equipment rental businesses, aimed at enhancing back-office efficiency and driving increased front-office revenue for our customers.At Moab, we pride ourselves on our dynamic team of passionate and dedicated individuals. We appreciate team members who can engage in hands-on tasks while also thinking critically about the broader vision. We are looking for collaborative new team members who are eager to make impactful contributions for both our customers and our business. Moab offers substantial opportunities for career advancement within a meritocratic culture that prioritizes both individual and team growth.About the RoleAs a Business Operations Manager, you will play a pivotal role in managing the comprehensive processes that enable Moab to launch new product features for existing customers, onboard new clientele, and maintain relationships with current customers. Joining our Business Operations team, you will tackle key cross-functional challenges, conduct insightful reporting and analytics, and enhance all operational processes at Moab.In this early-stage startup environment, balancing speed with process is essential as you support our ambitious growth and efficiency objectives. This role demands versatility; you will often find yourself performing tasks typically reserved for positions two levels above you (such as engaging with CEOs of large organizations) and also addressing issues at the grassroots level (like responding to customer support tickets). This is a position that truly rewards proactive doers.What You’ll DoAssist in building scalable processes for our go-to-market strategy, including Operations, Sales, and Finance.Collaborate directly with Moab's founding team to prioritize and resolve some of the company's most pressing initiatives.Lead cross-functional projects by developing roadmaps, securing alignment among various stakeholders, and overcoming obstacles throughout the implementation of initiatives.Step in to fill any critical gaps as needed to ensure seamless business operations.

Join the Method TeamAt Method, we've revolutionized the way individuals connect to their financial accounts. Our innovative API combines real-time liability connectivity with instant payment execution, making it seamless for users to link their financial accounts to the applications and services they prefer.With over 45 million users and 350 million liability accounts connected without credentials, we've processed more than $2.5 billion in payments, enabling users to save millions in interest. One in three credit cards in the U.S. is part of the Method ecosystem, and leading financial institutions such as SoFi, Bilt, Cleo, Sezzle, Figure, and Aven depend on our APIs to deliver exceptional experiences to millions of consumers.Our dynamic team of over 50 professionals operates across multiple offices in Austin, San Francisco, New York City, and Washington D.C. We're excited to maintain our momentum in collaboration with top investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To discover more about us, visit our blog!Your ImpactAs the Finance and Business Operations Lead, you will spearhead high-impact projects and forge partnerships that enhance our business value. This role entails analyzing finance, product, and business data. Example projects may include optimizing gross margin, developing pricing strategies and tools, identifying new data partnerships, and creating product analytics dashboards. You will primarily collaborate with our Head of Finance and Business Operations and COO, while engaging in cross-functional projects that require cooperation with various departments.Your ResponsibilitiesShape the Future: Take a central role in our financial forecasting and investor relations, effectively communicating our vision and performance to stakeholders as we navigate our growth journey. You will be tasked with building and maintaining the financial model for the business.Uncover Insights: Utilize your SQL proficiency to analyze data and uncover actionable insights that directly impact our key partnerships, target setting, and business strategies. You will support essential product partnerships focused on driving margin optimization, product innovation, and overall growth.Empower Decision-Making: Serve as the crucial link between data and strategy by analyzing potential partnership opportunities, tracking key metrics, and working with cross-functional teams to ensure our financial forecasts and targets are consistently data-driven and forward-looking.

The OpportunityJoin us at doji, where we are revolutionizing the fashion shopping experience through innovative AI avatars. Our team is dedicated to developing state-of-the-art diffusion models and crafting unique, personalized interfaces that enhance user interactions.Based in New York City, our small yet dynamic group comprises creative builders with exceptional taste and deep expertise in artificial intelligence. Our team members have previously launched successful consumer products at leading companies such as Apple, DeepMind, Meta, and various startups. With backing from notable investors like those behind OpenAI and SKIMS, we stand at the cutting edge of technology, culture, and AI.The RoleWe are seeking an Operations Lead who will oversee special projects and ensure smooth operational processes at doji. This is an in-person position at our NYC office.As the Operations Lead, your responsibilities will include:Collaborating directly with our founders to implement impactful special projects.Managing customer support to guarantee quality and timely responses.Analyzing data to extract valuable user insights and enhance our product offerings.Overseeing contractor teams responsible for AI data collection and product curation.Conducting quality assurance on our product and AI training data pipeline.Contributing to overall product strategy and user experience development.You are an ideal candidate if you:Can identify operational bottlenecks and devise effective solutions.Communicate clearly and effectively, both in writing and verbally.Have the ability to synthesize complex data into actionable insights.Thrive in a fast-paced startup environment and adapt quickly to changing priorities.Harbor aspirations of becoming a founder one day.Bring a strong drive and enthusiasm to the role.Bonus points if you:Have experience working at a high-growth startup.Possess knowledge of the fashion industry.Have a keen sense of taste and fashion sensibility.Are skilled in data analysis tools such as Mixpanel and SQL.

About Sydecar Sydecar works to make private markets more accessible, transparent, and liquid. The team is focused on changing how investment vehicles are created and managed, aiming to simplify the private investing process for everyone involved. Sydecar is more than a technology platform. The company acts as a partner to venture capital professionals, standardizing and streamlining the investing experience. Capital allocators use Sydecar to find and back entrepreneurs who are building the future. The platform automates key workflows: banking, compliance, contract management, tax processes, and reporting. This automation lets investors spend less time on administration and more time on building relationships and making deals. Sydecar is headquartered in New York and operates on a hybrid schedule. The team invites new colleagues to help shape the future of private investing.