Customer Experience Specialist

Join our dynamic team as a Claims Consultant at tal, where you will play a pivotal role in managing and processing claims while providing exceptional customer service. In this exciting position, you will leverage your analytical skills to assess claims, communicate with clients, and ensure a seamless claims process.

Role overview tal is hiring an entry-level Claims Consultant in Sydney. This position offers a chance to begin a career in insurance while helping clients through the claims process. The team values clear communication and aims to make each claim straightforward for customers. What you will do Support clients as they submit and progress their claims Work closely with colleagues to deliver prompt, accurate service Help ensure each claim is handled efficiently and with care Who should apply This role suits those starting out in their careers who want to learn and grow in a supportive setting. A genuine interest in helping people, attention to detail, and willingness to learn are important.

Join our dynamic team at tal as a Claims Consultant specializing in Group Multi Claims. This exciting opportunity invites you to leverage your analytical skills and customer service expertise to navigate the complexities of claims processing. You will play a crucial role in ensuring our clients receive the support they need while maintaining compliance with industry standards.If you are a proactive problem solver with a passion for delivering outstanding customer service, we want to hear from you!

Join our dynamic team as a Senior Claims Consultant specializing in REST services. In this pivotal role, you will leverage your expertise to manage and resolve complex claims, ensuring exceptional service delivery to our clients.Your responsibilities will include analyzing claims data, providing strategic insights, and collaborating with cross-functional teams to enhance our service offerings. We are looking for an individual who thrives in a fast-paced environment and is committed to achieving the highest standards of excellence.

Join our dynamic team as a Claims Consultant specializing in Retail Income Protection Claims. In this pivotal role, you will assist clients in navigating the claims process, ensuring a seamless experience while upholding the highest standards of customer service. Your expertise will help individuals receive the benefits they deserve, making a positive impact on their lives.

Join our dynamic team at tal as a Senior Claims Consultant specializing in Retail Income Protection Claims. In this pivotal role, you will leverage your expertise in claims management to provide exceptional service and support to our clients.As a Senior Claims Consultant, you will be responsible for assessing and processing claims efficiently while ensuring compliance with company policies and regulations. Your strong analytical skills will enable you to make informed decisions that uphold the integrity of our claims process.

TAL is hiring a Claims Consultant focused on Lump Sum Claims in Sydney. This entry-level position supports clients through the claims process, helping them understand their options and guiding them toward the right outcomes. Role overview This role centers on assisting individuals who are making lump sum insurance claims. The position involves direct client contact, answering questions, and providing clear information at each step. Comprehensive training is provided, so prior insurance experience is not required. What you will do Guide clients through the lump sum claims process Ensure accurate and timely communication with claimants Support clients in gathering required documentation Work closely with the team to deliver a positive claims experience Requirements Interest in starting a career in insurance Strong communication and organizational skills Willingness to learn and participate in training Based in Sydney

tal seeks a Claims Consultant to join the Retail Income Protection Claims team in Sydney. This full-time position involves working directly with clients who are navigating their claims, ensuring they receive guidance and support during challenging times. Role overview This role focuses on assessing and managing retail income protection claims. The Claims Consultant acts as a key contact for clients, providing assistance throughout the entire claims process. Key responsibilities Assess and manage retail income protection claims from start to finish Guide clients through each stage of their claim, offering clear communication Deliver empathetic and effective customer service What to expect Work that makes a difference for clients during difficult periods A supportive team environment Opportunities to develop a career with tal

About the Role tal is seeking a Claims Quality Assurance Manager to join the Claims Shared Services & Governance team in Sydney. This role leads the quality assurance processes for claims operations, focusing on maintaining high standards of quality and compliance across the department. What You Will Do Develop and implement quality assurance strategies for claims operations Conduct audits and assessments to monitor compliance and quality standards Work closely with teams across the business to improve operational efficiency Who Will Thrive This position suits those with a strong interest in quality management who want to grow their careers in a collaborative and supportive environment.

Role overview tal is hiring a Manager, Claims Quality Assurance in Sydney. This leadership role focuses on maintaining and improving quality standards across claims processes. The position works closely with Claims Shared Services and Governance teams to advance quality initiatives and support ongoing improvements. What you will do Lead efforts to uphold and enhance quality in claims processing Collaborate with Claims Shared Services and Governance to implement quality initiatives Promote best practices and encourage continuous improvement within the team

tal is looking for a Graduate Business Analyst to join the Claims team in Sydney. This entry-level role is designed for recent graduates interested in starting a career in insurance. Role overview The Graduate Business Analyst will support projects aimed at making the claims process better for customers and more efficient for the team. This involves working closely with colleagues to identify areas for improvement and help implement changes that have a real impact on daily operations. Who this role suits This position is a good fit for those who have recently completed their studies and want to build a foundation in business analysis within the insurance sector. A willingness to learn and contribute to team goals will be important. Location The role is based in Sydney.

tal is hiring a Claims Portfolio Manager in Sydney. This position focuses on managing the company’s claims portfolio and improving claims processes. Attention to detail and a commitment to strong operational standards are important in this role. Role overview The Claims Portfolio Manager oversees the full lifecycle of claims, aiming to optimize procedures and outcomes. Collaboration with cross-functional teams is a key part of the job, with a focus on streamlining operations and supporting effective service delivery. What you will do Oversee and manage the claims portfolio Work with other teams to identify process improvements Help maintain high standards of service for clients Requirements Strong attention to detail Experience in claims management or a related field Ability to collaborate with different teams

Join our dynamic team at tal as a Claims Technical Specialist, where you will play a crucial role in managing and processing claims efficiently and effectively. You will work closely with our experienced Claims Group, led by Chantelle Everett, to deliver exceptional service and support to our clients. This position is ideal for individuals looking to kickstart their careers in the insurance industry, offering valuable exposure and learning opportunities.

Role Overview As a Claims Customer Solutions Specialist at tal in Sydney, support clients throughout the claims process and help resolve their inquiries. This role centers on delivering clear answers and timely solutions, aiming to make each customer interaction positive and straightforward. What You Will Do Respond to client questions about claims, guiding them through each step. Work to resolve issues quickly, keeping customers informed along the way. Maintain a high standard of service in every interaction. Growth and Support This position offers room for professional development within a team that values learning and support.

Join our dynamic team as an IDR Specialist on a Fixed Term Contract. This role offers a unique opportunity to contribute to our innovative projects, working in a collaborative environment that values creativity and expertise.

tal is looking for a Marketing Manager with a focus on Customer Experience and Campaigns to join the team in Sydney. This role centers on shaping marketing strategies that improve how customers interact with the brand and encourage long-term loyalty. What you will do Lead the creation and rollout of marketing initiatives designed to strengthen customer engagement. Work closely with colleagues from different departments to deliver campaigns that resonate with customers. Help ensure the customer journey remains smooth and consistent across all touchpoints. Collaboration This position involves regular collaboration with cross-functional teams, aiming to align efforts and maximize the impact of each campaign.

The Group Life and Retirement Business Graduate Program at tal welcomes recent graduates interested in financial services. The 2027 intake centers on practical experience within the life and retirement sectors, offering a structured path to begin a professional journey in this field. Program focus Participants will rotate through teams in areas such as Growth and Digital Experience. Each rotation aims to build real-world skills and foster collaboration on projects that contribute to tal’s work in life and retirement solutions. Team experience Graduates will work alongside experienced professionals, gaining exposure to different parts of the business. The program encourages learning through participation in meaningful projects and team initiatives. Location This graduate program is based in Sydney.

As a Business Resilience Manager at tal, you will play a pivotal role in enhancing our organizational resilience and risk management strategies. You will collaborate closely with teams across Risk, Resilience, Technology, and Change to ensure our operations are robust and prepared for any challenges. Your expertise will guide our initiatives in risk mitigation and recovery planning, making a significant impact on our business continuity.

We are seeking a dedicated and compassionate Medical Officer to join our dynamic healthcare team on a fixed-term contract in Sydney. In this role, you will provide high-quality medical care to patients, collaborate with healthcare professionals, and contribute to the ongoing development of our medical services.