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Experience Level
Entry Level
Qualifications
To succeed in this role, candidates should possess the following qualifications:Strong communication skills, both verbal and writtenAbility to work well in a team environmentCustomer-focused mindset with a positive attitudeWillingness to learn and adapt in a fast-paced environment
About the job
tal is looking for a Customer Experience Specialist to join the team in Sydney. This role focuses on creating positive interactions with customers and supporting their needs from first contact to resolution.
What You Will Do
Respond to customer inquiries with care and attention
Identify and provide solutions to customer issues
Work to improve customer satisfaction with every interaction
Who We’re Looking For
This position suits someone who values great service and wants to build a career in customer support. Strong communication skills and a genuine interest in helping others will set you up for success at tal.
About tal
At tal, we are dedicated to creating a vibrant workplace that values innovation and collaboration. Our commitment to our employees and customers drives us to provide top-notch services and solutions in the industry.
Role Overview tal is looking for a Customer Experience Specialist to join the team in Sydney. This role focuses on creating positive interactions with customers and supporting their needs from first contact to resolution. What You Will Do Respond to customer inquiries with care and attention Identify and provide solutions to customer issues Work to improve customer satisfaction with every interaction Who We’re Looking For This position suits someone who values great service and wants to build a career in customer support. Strong communication skills and a genuine interest in helping others will set you up for success at tal.
Join our dynamic team at Immutable as a Vibe and Experience Specialist! In this role, you will be responsible for enhancing the overall experience of our employees and customers, fostering a vibrant company culture, and ensuring our workplace feels engaging and inclusive. Your creativity and passion for creating positive experiences will be pivotal in shaping our company’s vibe.
Full-time|On-site|Sydney, New South Wales, Australia
Are you driven by a desire to provide exceptional customer experiences and empower frontline teams to enhance their performance? If so, we have an exciting opportunity for a Customer Experience Executive to join our National Customer Service Excellence Team. This role is perfect for individuals who thrive on supporting branches and contact service teams through internal sales, retention strategies, continuous improvement, and first-level support for customer service initiatives.As a key player reporting to the Customer Service Excellence Manager, you will be instrumental in promoting consistent, high-quality customer engagement throughout the organization. Your efforts will support teams in achieving outstanding customer outcomes, while also driving sales growth, customer retention, and adherence to best practice standards.This position is ideal for someone with meticulous attention to detail, a customer-centric mindset, and a commitment to excellence in all endeavors.Key ResponsibilitiesAssist branches and frontline teams in enhancing internal sales performance, customer retention, and overall satisfaction.Deliver first-level support for customer service transformation initiatives, including:Coaching and enhancing soft skillsFacilitating system changes and adoptionIdentifying process improvements and efficiency opportunitiesConduct quality monitoring and provide constructive feedback through evaluation, calibration, and performance insights.Manage complaint resolution by investigating issues, proposing solutions, and escalating when necessary.Ensure consistent delivery of outstanding customer service through prompt, accurate responses and adherence to best practices.Collaborate closely with Customer Service Leaders to meet team targets and business objectives.Support the Customer Service Excellence Manager in customer experience projects, including communication, rollout, and implementation.Maintain comprehensive performance data, including customer satisfaction metrics, conversions, cancellations, and interaction trends, providing insights and recommendations for improvement.
tal is looking for a Marketing Manager with a focus on Customer Experience and Campaigns to join the team in Sydney. This role centers on shaping marketing strategies that improve how customers interact with the brand and encourage long-term loyalty. What you will do Lead the creation and rollout of marketing initiatives designed to strengthen customer engagement. Work closely with colleagues from different departments to deliver campaigns that resonate with customers. Help ensure the customer journey remains smooth and consistent across all touchpoints. Collaboration This position involves regular collaboration with cross-functional teams, aiming to align efforts and maximize the impact of each campaign.
tal is hiring a Marketing Lead to focus on Customer Experience and Retention in Sydney. This position centers on building marketing strategies that strengthen customer engagement and loyalty. Role overview This role involves shaping marketing initiatives to ensure customers feel valued and maintain a strong connection with the brand. The work supports both customer experience improvements and retention goals. What you will do Develop and implement marketing strategies aimed at increasing customer engagement Contribute ideas to enhance customer loyalty programs and communications Help ensure customers have positive, lasting experiences with the brand Who should apply This position suits those with a strong interest in marketing and customer experience. Candidates looking to grow their careers in a collaborative setting will find opportunities to contribute and develop their skills.
Join Us in Shaping the FutureFor nearly 60 years, we have empowered leading brands to forge meaningful connections with their customers. While we celebrate our accomplishments, we are just beginning our journey!As a global technology firm, we specialize in crafting dynamic, personalized, and engaging customer experiences. Our innovative digital hardware, proprietary content management system, and cutting-edge signage solutions are at the forefront of this mission. If you've dined at McDonald's in the last few years, you’ve likely interacted with our transformative digital solutions. Operating in over 50 global markets from our headquarters in Sydney, Australia, we are committed to innovation and excellence.At Coates Group, we embrace the values of a family-owned enterprise combined with the innovative vigor of a startup, driving our purpose forward - Creating Connections. Empowering Partnerships. Always Evolving. Our dedication, creativity, and hard work have established us as industry leaders, recognized with multiple awards, including the prestigious Australia Good Design Award, and successfully executing the largest hardware deployment in Quick Service Restaurant history.We pride ourselves on our team of curious, charismatic, and authentic individuals who celebrate diversity and inclusivity. As a united Crew, we are revolutionizing how top brands utilize technology to enhance customer experiences.The Deployment Specialist will oversee all transactional and logistical aspects of hardware product deployment, ensuring timely and complete site installations. This role involves managing schedules, engaging third-party installers, handling documentation, facilitating stakeholder communication, and resolving escalations efficiently.
Join our dynamic team at Cuscal Limited as a Customer Experience & Process Optimization Manager in our Contact Centre. In this pivotal role, you will lead initiatives that enhance customer satisfaction and optimize operational processes. Your expertise will drive improvements, ensuring we deliver exceptional service to our clients.
Join Mable as a Customer Support Specialist, where you will play a crucial role in enhancing the user experience across our innovative healthtech platform. You will support individuals with disabilities and older Australians, empowering them to connect with independent support workers on their own terms.As part of a vibrant and dedicated team, your mission will be to drive customer engagement, foster trust, and convert users into loyal advocates. You will be trained to address a variety of user needs, ensuring every interaction is meaningful and contributes to our goal of creating lasting, positive change in the care and support sector.
Role Overview As a Claims Customer Solutions Specialist at tal in Sydney, support clients throughout the claims process and help resolve their inquiries. This role centers on delivering clear answers and timely solutions, aiming to make each customer interaction positive and straightforward. What You Will Do Respond to client questions about claims, guiding them through each step. Work to resolve issues quickly, keeping customers informed along the way. Maintain a high standard of service in every interaction. Growth and Support This position offers room for professional development within a team that values learning and support.
Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.
At Mable, part of the Attain Healthtech Group, we are committed to creating meaningful, positive transformations in the care and support sector. Our diverse companies, including HomeMade, Leap In!, and Mable Direct, share a common goal: to enhance lives, elevate standards, and shape the future of care through innovative technology.As a Customer Success Specialist at Mable, you will play a vital role in our mission to assist individuals in managing their Home Care Packages. If you have a passion for connecting with people, influencing outcomes, and driving success, this is the perfect opportunity for you. Join us in empowering our customers on their self-made journeys.
Join HomeMade, a leading aged care provider under the Attain Healthtech Group, dedicated to transforming lives through personalized care and innovative technology.Our mission is clear: to foster lasting, positive change in the care and support sector, enhancing the lives of older individuals and empowering them to maintain control over their services.As part of the HomeMade team, you will play a pivotal role in enabling older adults to lead independent, fulfilling lives in the comfort of their own homes. Our advanced platform empowers clients to tailor support plans that meet their unique needs, ensuring optimal use of their resources.In this Customer Support Specialist role, you will be instrumental in delivering a warm, high-quality service experience as clients navigate the HomeMade journey. Reporting directly to the Service & Support Manager, you will closely collaborate with Support Partners to ensure our customers receive the assistance they deserve.We value flexibility in our operations, thus you will be expected to work between Monday to Friday, from 7:00 AM to 7:00 PM, totaling 38 hours per week within these hours.
About UsAt Legora, our ambition is clear: we aim to revolutionize the legal industry. Unlike traditional solutions built solely for lawyers, we collaborate with legal professionals to ensure our technology meets their needs effectively, step by step.Our AI-driven platform empowers legal experts to work not only more efficiently but also to engage in deeper inquiry and uncover valuable insights. By leveraging cutting-edge technology, we are transforming complex legal processes into streamlined, intelligent workflows. Our partnerships with leading firms like Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries demonstrate our commitment to innovation in legal tech.Joining Legora means becoming part of a team that doesn't settle for mediocrity. We believe in collective success and are dedicated to equipping lawyers with technology that genuinely understands their challenges. If you are passionate about innovative problem-solving, collaboration with top-tier talent, and influencing change in a high-stakes environment, this is your opportunity.Are you ready to help us shape the future of legal technology?The RoleWe are seeking a Customer Enablement Specialist to join our Operations team, becoming an integral part of our customer support initiative. This position offers a chance to deliver exceptional service, tackle complex challenges, and shape the future of support at Legora. You will work cross-functionally with teams in Product, Engineering, Legal Engineering, and Go to Market to optimize the customer experience. By collaborating closely with top-tier lawyers globally, you will develop expertise in Legora’s platform and enhance their workflow. Your role will involve problem-solving, identifying patterns, and ensuring our users receive timely, structured, and meaningful support.What You’ll Be DoingDeliver Outstanding Support: Address customer inquiries with speed, clarity, and empathy, becoming the trusted representative of Legora for our enterprise clients.Master Our Product: Acquire in-depth knowledge of Legora’s platform to effectively assist users and enhance their experience.
Join our dynamic team as a Candidate Experience Coordinator and play a pivotal role in crafting an engaging and seamless interview journey for prospective candidates. We are seeking an enthusiastic and dedicated individual who thrives in a fast-paced environment. In this role, you will primarily manage interview scheduling while collaborating on exciting projects with our Recruiting Team. This is a unique opportunity to immerse yourself in the innovative world of enterprise software, paving the way for your professional growth. We are eager to connect with candidates located in Sydney, as this position supports our hybrid working model.
Full-time|On-site|Sydney, New South Wales, Australia
Are you a passionate Digital Consultant with a strong background in service design and user experience (UX)? Join our dynamic Digital Consultancy team at Squiz in Australia and New Zealand (ANZ). In this pivotal role, you will assist enterprise clients in realizing their business and digital aspirations by leading strategic initiatives, crafting actionable roadmaps, and promoting the adoption of the Squiz Digital Experience Platform (DXP).Your primary interactions will be with customer stakeholders, including heads of digital, IT, and web managers from large organizations. You will identify their challenges, facilitate collaborative workshops, and convert their visions into pragmatic execution plans. This position demands a unique combination of creative, strategic, and analytical capabilities, as well as a practical approach to implementing UX and service design techniques within real-world scenarios.This is a fantastic opportunity to influence how clients engage with and benefit from the Squiz platform, while also helping shape the future of our consulting services.
Join Canva as a Program Manager for the AI Help Experience team, where you will be at the forefront of enhancing our user experience through innovative AI solutions. This role involves leading projects that will shape how our users interact with our platform, utilizing cutting-edge technology to deliver a seamless and intuitive experience.Your contributions will directly impact user satisfaction and engagement, making this position both rewarding and challenging. Collaborate with cross-functional teams, and leverage your expertise to drive initiatives that align with Canva’s mission to empower the world to design.
Full-time|On-site|Sydney, New South Wales, Australia
About UsAt Enboarder, we are pioneering the future of employee experiences with our innovative AI-driven platform. We seamlessly integrate onboarding, enablement, mobility, and offboarding, creating a cohesive and engaging journey for employees.With our AI Assistants and Agents working in tandem, we empower HR leaders to deliver tailored, structured employee experiences at scale, liberating them from mundane administrative tasks. Our esteemed clients, including Deloitte, ING, T-Mobile, and Cisco, leverage Enboarder to enhance productivity, reduce turnover, and maximize HR potential.The outcome? A more engaged workforce, supported employees, and quantifiable business success.Opportunity OverviewAs a Customer Success Manager at Enboarder, you will engage directly with our mid-tier clients in the APAC region, adopting a consultative approach that positions you as a trusted advisor. Your role is not just about maintaining relationships; you will lead project initiatives, diving deep into customer needs to craft bespoke employee journeys within our platform.Core ResponsibilitiesCreate and implement tailored success plans aligned with customer objectives to enhance platform utilization.Forge strong strategic partnerships with customer stakeholders, advocating for their requirements as a trusted advisor.Utilize data insights and health metrics to proactively identify and mitigate churn risks within your portfolio.Spot opportunities for increased engagement or additional services, collaborating with the Sales team to drive revenue growth.Facilitate consultative workshops to delineate intricate HR processes and transform them into effective workflows.Oversee and deliver short-term professional service engagements, including the complete development of customized content and logic within the Enboarder platform.Consistently track, measure, and report on customer outcomes and project milestones, emphasizing key trends.
About Speechify Speechify is changing how people access information. Our tools let users listen to articles, documents, and books wherever they are, at work, on the go, or at home. By focusing on accessibility and engagement, we aim to make learning easier for everyone. We lead our category and continue to see rapid growth, much like how streaming services changed audio entertainment. Role Overview: Senior Software Engineer - Core Experiences The Core Experiences Team builds and maintains the core services and SDKs that power Speechify’s product across multiple platforms. This senior engineering role suits someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and values building clear APIs and efficient systems that elevate user engagement. What You Will Do Work closely with Speechify’s Product Teams to define project scopes, identify ways to speed up customer feedback, and manage integration and UX trade-offs across teams. Deliver solutions through our cross-platform SDK. Improve existing features for faster load times and smarter parsing by designing better abstractions and refining algorithms. Build cloud functions, lightweight backend services, and background jobs using Kotlin. Location This position is based in Sydney, Australia.
About QuantiumQuantium stands as a global leader in data science and artificial intelligence, having established its roots in Australia in 2002. With a dedicated workforce of over 1,200 professionals across 14 locations, we blend innovative product offerings with consulting expertise to empower businesses in deriving substantial value from their data and analytics. Our partnerships with some of the world's largest corporations allow us to contribute to creating a more intelligent and insightful future.In the role of Product Manager - Platform Experience & Supplier Connect, you will be pivotal in enhancing the user experience of Quantium's products. As part of our Consumer and Retail Product team, your insights will influence platform strategies that harmonize user satisfaction with business objectives while aligning with our ambitious AI-driven roadmap. If you are an experienced product manager with a keen interest in AI applications for B2B platforms, this is your chance to take ownership in an organization that is deeply committed to innovation.
Role Overview HomeMade, part of Attain Healthtech Group, is hiring a Payments and Claims Specialist. This full-time role is open in Sydney, Brisbane, and Melbourne. The position focuses on supporting the aged care sector by handling payments and claims processes that help older adults manage their care services with confidence. What You Will Do Process high volumes of data entry related to payments and claims Maintain accurate and up-to-date customer profiles Work closely with customer service teams to resolve questions from clients and service providers Deliver prompt, reliable support to ensure a smooth experience for users Impact This role directly supports older individuals by helping them access and manage care services. The work contributes to a platform that enables thousands to build personalized support plans and make the most of their funding. About the Team Join a group committed to improving lives through technology and service. The team values collaboration and aims to make a real difference in the aged care community.
Role Overview tal is looking for a Customer Experience Specialist to join the team in Sydney. This role focuses on creating positive interactions with customers and supporting their needs from first contact to resolution. What You Will Do Respond to customer inquiries with care and attention Identify and provide solutions to customer issues Work to improve customer satisfaction with every interaction Who We’re Looking For This position suits someone who values great service and wants to build a career in customer support. Strong communication skills and a genuine interest in helping others will set you up for success at tal.
Join our dynamic team at Immutable as a Vibe and Experience Specialist! In this role, you will be responsible for enhancing the overall experience of our employees and customers, fostering a vibrant company culture, and ensuring our workplace feels engaging and inclusive. Your creativity and passion for creating positive experiences will be pivotal in shaping our company’s vibe.
Full-time|On-site|Sydney, New South Wales, Australia
Are you driven by a desire to provide exceptional customer experiences and empower frontline teams to enhance their performance? If so, we have an exciting opportunity for a Customer Experience Executive to join our National Customer Service Excellence Team. This role is perfect for individuals who thrive on supporting branches and contact service teams through internal sales, retention strategies, continuous improvement, and first-level support for customer service initiatives.As a key player reporting to the Customer Service Excellence Manager, you will be instrumental in promoting consistent, high-quality customer engagement throughout the organization. Your efforts will support teams in achieving outstanding customer outcomes, while also driving sales growth, customer retention, and adherence to best practice standards.This position is ideal for someone with meticulous attention to detail, a customer-centric mindset, and a commitment to excellence in all endeavors.Key ResponsibilitiesAssist branches and frontline teams in enhancing internal sales performance, customer retention, and overall satisfaction.Deliver first-level support for customer service transformation initiatives, including:Coaching and enhancing soft skillsFacilitating system changes and adoptionIdentifying process improvements and efficiency opportunitiesConduct quality monitoring and provide constructive feedback through evaluation, calibration, and performance insights.Manage complaint resolution by investigating issues, proposing solutions, and escalating when necessary.Ensure consistent delivery of outstanding customer service through prompt, accurate responses and adherence to best practices.Collaborate closely with Customer Service Leaders to meet team targets and business objectives.Support the Customer Service Excellence Manager in customer experience projects, including communication, rollout, and implementation.Maintain comprehensive performance data, including customer satisfaction metrics, conversions, cancellations, and interaction trends, providing insights and recommendations for improvement.
tal is looking for a Marketing Manager with a focus on Customer Experience and Campaigns to join the team in Sydney. This role centers on shaping marketing strategies that improve how customers interact with the brand and encourage long-term loyalty. What you will do Lead the creation and rollout of marketing initiatives designed to strengthen customer engagement. Work closely with colleagues from different departments to deliver campaigns that resonate with customers. Help ensure the customer journey remains smooth and consistent across all touchpoints. Collaboration This position involves regular collaboration with cross-functional teams, aiming to align efforts and maximize the impact of each campaign.
tal is hiring a Marketing Lead to focus on Customer Experience and Retention in Sydney. This position centers on building marketing strategies that strengthen customer engagement and loyalty. Role overview This role involves shaping marketing initiatives to ensure customers feel valued and maintain a strong connection with the brand. The work supports both customer experience improvements and retention goals. What you will do Develop and implement marketing strategies aimed at increasing customer engagement Contribute ideas to enhance customer loyalty programs and communications Help ensure customers have positive, lasting experiences with the brand Who should apply This position suits those with a strong interest in marketing and customer experience. Candidates looking to grow their careers in a collaborative setting will find opportunities to contribute and develop their skills.
Join Us in Shaping the FutureFor nearly 60 years, we have empowered leading brands to forge meaningful connections with their customers. While we celebrate our accomplishments, we are just beginning our journey!As a global technology firm, we specialize in crafting dynamic, personalized, and engaging customer experiences. Our innovative digital hardware, proprietary content management system, and cutting-edge signage solutions are at the forefront of this mission. If you've dined at McDonald's in the last few years, you’ve likely interacted with our transformative digital solutions. Operating in over 50 global markets from our headquarters in Sydney, Australia, we are committed to innovation and excellence.At Coates Group, we embrace the values of a family-owned enterprise combined with the innovative vigor of a startup, driving our purpose forward - Creating Connections. Empowering Partnerships. Always Evolving. Our dedication, creativity, and hard work have established us as industry leaders, recognized with multiple awards, including the prestigious Australia Good Design Award, and successfully executing the largest hardware deployment in Quick Service Restaurant history.We pride ourselves on our team of curious, charismatic, and authentic individuals who celebrate diversity and inclusivity. As a united Crew, we are revolutionizing how top brands utilize technology to enhance customer experiences.The Deployment Specialist will oversee all transactional and logistical aspects of hardware product deployment, ensuring timely and complete site installations. This role involves managing schedules, engaging third-party installers, handling documentation, facilitating stakeholder communication, and resolving escalations efficiently.
Join our dynamic team at Cuscal Limited as a Customer Experience & Process Optimization Manager in our Contact Centre. In this pivotal role, you will lead initiatives that enhance customer satisfaction and optimize operational processes. Your expertise will drive improvements, ensuring we deliver exceptional service to our clients.
Join Mable as a Customer Support Specialist, where you will play a crucial role in enhancing the user experience across our innovative healthtech platform. You will support individuals with disabilities and older Australians, empowering them to connect with independent support workers on their own terms.As part of a vibrant and dedicated team, your mission will be to drive customer engagement, foster trust, and convert users into loyal advocates. You will be trained to address a variety of user needs, ensuring every interaction is meaningful and contributes to our goal of creating lasting, positive change in the care and support sector.
Role Overview As a Claims Customer Solutions Specialist at tal in Sydney, support clients throughout the claims process and help resolve their inquiries. This role centers on delivering clear answers and timely solutions, aiming to make each customer interaction positive and straightforward. What You Will Do Respond to client questions about claims, guiding them through each step. Work to resolve issues quickly, keeping customers informed along the way. Maintain a high standard of service in every interaction. Growth and Support This position offers room for professional development within a team that values learning and support.
Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.
At Mable, part of the Attain Healthtech Group, we are committed to creating meaningful, positive transformations in the care and support sector. Our diverse companies, including HomeMade, Leap In!, and Mable Direct, share a common goal: to enhance lives, elevate standards, and shape the future of care through innovative technology.As a Customer Success Specialist at Mable, you will play a vital role in our mission to assist individuals in managing their Home Care Packages. If you have a passion for connecting with people, influencing outcomes, and driving success, this is the perfect opportunity for you. Join us in empowering our customers on their self-made journeys.
Join HomeMade, a leading aged care provider under the Attain Healthtech Group, dedicated to transforming lives through personalized care and innovative technology.Our mission is clear: to foster lasting, positive change in the care and support sector, enhancing the lives of older individuals and empowering them to maintain control over their services.As part of the HomeMade team, you will play a pivotal role in enabling older adults to lead independent, fulfilling lives in the comfort of their own homes. Our advanced platform empowers clients to tailor support plans that meet their unique needs, ensuring optimal use of their resources.In this Customer Support Specialist role, you will be instrumental in delivering a warm, high-quality service experience as clients navigate the HomeMade journey. Reporting directly to the Service & Support Manager, you will closely collaborate with Support Partners to ensure our customers receive the assistance they deserve.We value flexibility in our operations, thus you will be expected to work between Monday to Friday, from 7:00 AM to 7:00 PM, totaling 38 hours per week within these hours.
About UsAt Legora, our ambition is clear: we aim to revolutionize the legal industry. Unlike traditional solutions built solely for lawyers, we collaborate with legal professionals to ensure our technology meets their needs effectively, step by step.Our AI-driven platform empowers legal experts to work not only more efficiently but also to engage in deeper inquiry and uncover valuable insights. By leveraging cutting-edge technology, we are transforming complex legal processes into streamlined, intelligent workflows. Our partnerships with leading firms like Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries demonstrate our commitment to innovation in legal tech.Joining Legora means becoming part of a team that doesn't settle for mediocrity. We believe in collective success and are dedicated to equipping lawyers with technology that genuinely understands their challenges. If you are passionate about innovative problem-solving, collaboration with top-tier talent, and influencing change in a high-stakes environment, this is your opportunity.Are you ready to help us shape the future of legal technology?The RoleWe are seeking a Customer Enablement Specialist to join our Operations team, becoming an integral part of our customer support initiative. This position offers a chance to deliver exceptional service, tackle complex challenges, and shape the future of support at Legora. You will work cross-functionally with teams in Product, Engineering, Legal Engineering, and Go to Market to optimize the customer experience. By collaborating closely with top-tier lawyers globally, you will develop expertise in Legora’s platform and enhance their workflow. Your role will involve problem-solving, identifying patterns, and ensuring our users receive timely, structured, and meaningful support.What You’ll Be DoingDeliver Outstanding Support: Address customer inquiries with speed, clarity, and empathy, becoming the trusted representative of Legora for our enterprise clients.Master Our Product: Acquire in-depth knowledge of Legora’s platform to effectively assist users and enhance their experience.
Join our dynamic team as a Candidate Experience Coordinator and play a pivotal role in crafting an engaging and seamless interview journey for prospective candidates. We are seeking an enthusiastic and dedicated individual who thrives in a fast-paced environment. In this role, you will primarily manage interview scheduling while collaborating on exciting projects with our Recruiting Team. This is a unique opportunity to immerse yourself in the innovative world of enterprise software, paving the way for your professional growth. We are eager to connect with candidates located in Sydney, as this position supports our hybrid working model.
Full-time|On-site|Sydney, New South Wales, Australia
Are you a passionate Digital Consultant with a strong background in service design and user experience (UX)? Join our dynamic Digital Consultancy team at Squiz in Australia and New Zealand (ANZ). In this pivotal role, you will assist enterprise clients in realizing their business and digital aspirations by leading strategic initiatives, crafting actionable roadmaps, and promoting the adoption of the Squiz Digital Experience Platform (DXP).Your primary interactions will be with customer stakeholders, including heads of digital, IT, and web managers from large organizations. You will identify their challenges, facilitate collaborative workshops, and convert their visions into pragmatic execution plans. This position demands a unique combination of creative, strategic, and analytical capabilities, as well as a practical approach to implementing UX and service design techniques within real-world scenarios.This is a fantastic opportunity to influence how clients engage with and benefit from the Squiz platform, while also helping shape the future of our consulting services.
Join Canva as a Program Manager for the AI Help Experience team, where you will be at the forefront of enhancing our user experience through innovative AI solutions. This role involves leading projects that will shape how our users interact with our platform, utilizing cutting-edge technology to deliver a seamless and intuitive experience.Your contributions will directly impact user satisfaction and engagement, making this position both rewarding and challenging. Collaborate with cross-functional teams, and leverage your expertise to drive initiatives that align with Canva’s mission to empower the world to design.
Full-time|On-site|Sydney, New South Wales, Australia
About UsAt Enboarder, we are pioneering the future of employee experiences with our innovative AI-driven platform. We seamlessly integrate onboarding, enablement, mobility, and offboarding, creating a cohesive and engaging journey for employees.With our AI Assistants and Agents working in tandem, we empower HR leaders to deliver tailored, structured employee experiences at scale, liberating them from mundane administrative tasks. Our esteemed clients, including Deloitte, ING, T-Mobile, and Cisco, leverage Enboarder to enhance productivity, reduce turnover, and maximize HR potential.The outcome? A more engaged workforce, supported employees, and quantifiable business success.Opportunity OverviewAs a Customer Success Manager at Enboarder, you will engage directly with our mid-tier clients in the APAC region, adopting a consultative approach that positions you as a trusted advisor. Your role is not just about maintaining relationships; you will lead project initiatives, diving deep into customer needs to craft bespoke employee journeys within our platform.Core ResponsibilitiesCreate and implement tailored success plans aligned with customer objectives to enhance platform utilization.Forge strong strategic partnerships with customer stakeholders, advocating for their requirements as a trusted advisor.Utilize data insights and health metrics to proactively identify and mitigate churn risks within your portfolio.Spot opportunities for increased engagement or additional services, collaborating with the Sales team to drive revenue growth.Facilitate consultative workshops to delineate intricate HR processes and transform them into effective workflows.Oversee and deliver short-term professional service engagements, including the complete development of customized content and logic within the Enboarder platform.Consistently track, measure, and report on customer outcomes and project milestones, emphasizing key trends.
About Speechify Speechify is changing how people access information. Our tools let users listen to articles, documents, and books wherever they are, at work, on the go, or at home. By focusing on accessibility and engagement, we aim to make learning easier for everyone. We lead our category and continue to see rapid growth, much like how streaming services changed audio entertainment. Role Overview: Senior Software Engineer - Core Experiences The Core Experiences Team builds and maintains the core services and SDKs that power Speechify’s product across multiple platforms. This senior engineering role suits someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and values building clear APIs and efficient systems that elevate user engagement. What You Will Do Work closely with Speechify’s Product Teams to define project scopes, identify ways to speed up customer feedback, and manage integration and UX trade-offs across teams. Deliver solutions through our cross-platform SDK. Improve existing features for faster load times and smarter parsing by designing better abstractions and refining algorithms. Build cloud functions, lightweight backend services, and background jobs using Kotlin. Location This position is based in Sydney, Australia.
About QuantiumQuantium stands as a global leader in data science and artificial intelligence, having established its roots in Australia in 2002. With a dedicated workforce of over 1,200 professionals across 14 locations, we blend innovative product offerings with consulting expertise to empower businesses in deriving substantial value from their data and analytics. Our partnerships with some of the world's largest corporations allow us to contribute to creating a more intelligent and insightful future.In the role of Product Manager - Platform Experience & Supplier Connect, you will be pivotal in enhancing the user experience of Quantium's products. As part of our Consumer and Retail Product team, your insights will influence platform strategies that harmonize user satisfaction with business objectives while aligning with our ambitious AI-driven roadmap. If you are an experienced product manager with a keen interest in AI applications for B2B platforms, this is your chance to take ownership in an organization that is deeply committed to innovation.
Role Overview HomeMade, part of Attain Healthtech Group, is hiring a Payments and Claims Specialist. This full-time role is open in Sydney, Brisbane, and Melbourne. The position focuses on supporting the aged care sector by handling payments and claims processes that help older adults manage their care services with confidence. What You Will Do Process high volumes of data entry related to payments and claims Maintain accurate and up-to-date customer profiles Work closely with customer service teams to resolve questions from clients and service providers Deliver prompt, reliable support to ensure a smooth experience for users Impact This role directly supports older individuals by helping them access and manage care services. The work contributes to a platform that enables thousands to build personalized support plans and make the most of their funding. About the Team Join a group committed to improving lives through technology and service. The team values collaboration and aims to make a real difference in the aged care community.
Apr 17, 2026
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