Customer Experience Specialist at trading212 | Sofia

Join Cross Border Talents as a Customer Support Agent in Sofia, Bulgaria, and utilize your native Swedish language skills to assist our clients.About Our ClientTELUS International Europe is a frontrunner in the BPO sector in Bulgaria, employing nearly 50,000 individuals across 20 countries. We specialize in providing comprehensive contact center solutions, IT outsourcing, and innovative customer service support in over 50 languages for clients worldwide. Our client excels in multilingual player support, localization, and testing services tailored for the gaming industry.Key ResponsibilitiesAs a Customer Support Agent, your pivotal role will include: Engaging with customers through phone and email to address their inquiries Delivering accurate and comprehensive information to meet customer requests Understanding and evaluating customer needs to ensure satisfaction Qualifications Native or fluent Swedish speaker Proficient in English (B2 level) Team-oriented mindset Strong ability to foster trust with customers Preferred Skills Effective troubleshooting abilities and analytical thinking Excellent communication skills BenefitsOur client values its employees as their most important asset and is dedicated to attracting the most talented and driven individuals. Benefits include: Competitive salary significantly above the average Bulgarian wage Accommodation in a hotel or apartment arranged by the company Assistance in finding permanent housing Flight ticket reimbursement Meal vouchers and additional health coverage Complimentary transport for early and late shifts Access to facilities like a gym, yoga sessions, massage services, and corporate psychological support

Mercier Consultancy is hiring a Danish-speaking Customer Support Agent for its fintech operations. This role is based in Sofia, Bulgaria, with a relocation package provided to help new team members settle in smoothly. Role Overview Support Danish-speaking customers as they navigate fintech products and services. The position centers on troubleshooting issues, answering questions, and ensuring each interaction leaves clients feeling supported and confident in their financial tools. The work directly impacts customer satisfaction and the reputation of Mercier Consultancy in the financial services sector. Main Responsibilities Provide support to Danish-speaking customers through phone, email, and chat channels Respond to questions about fintech products and services Identify, investigate, and resolve technical problems, or escalate complex cases when needed Document all customer interactions accurately in the support system Work with internal teams to resolve issues promptly Keep up to date with developments in fintech to better assist customers Maintain a customer-focused approach in every conversation Relocation Support A comprehensive relocation package is available for those moving to Sofia for this position.

Join Mercier Consultancy as a Swedish Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria, and take advantage of our generous relocation package! We seek passionate and dedicated individuals who are eager to deliver exceptional customer service to our Swedish-speaking clientele.In this role, you will connect with our customers, aiding them with inquiries, resolving issues, and ensuring a remarkable experience with our products and services. Your contributions will play a vital role in fostering customer loyalty and satisfaction.Key Responsibilities Provide exceptional customer support in both Swedish and English across multiple platforms Respond to customer inquiries and concerns swiftly and effectively Document customer interactions and solutions accurately in our CRM system Work collaboratively with internal teams to resolve customer issues promptly Collect customer feedback to inform service enhancements Stay informed about our product offerings and company policies to provide the best assistance Engage in training sessions to continually improve your skills

Swedish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring fluent Swedish speakers for roles based in Sofia, Bulgaria. These positions offer the chance to work in an international setting and build a career with a supportive team. Relocation Support Relocation expenses to Sofia are fully covered. The company provides assistance throughout the move to help new team members settle in smoothly.

Join Cross Border Talents as a Norwegian Customer Support Agent in the vibrant city of Sofia, Bulgaria! We are searching for native Norwegian speakers to enhance our team's customer service excellence.About Our ClientTELUS International Europe is a frontrunner in the BPO sector across Bulgaria, boasting a workforce of nearly 50,000 professionals in 20 countries. We specialize in delivering multilingual contact center solutions, IT outsourcing, and creative customer service support for global clientele in over 50 languages. We are particularly renowned for our expertise in providing player support localization and testing services for the gaming industry.Your ResponsibilitiesAs a Customer Support Agent, you will be an integral part of a dynamic team, responsible for: Engaging with customers via phone and email to address their inquiries. Delivering precise, valid, and comprehensive responses to client requests. Assessing and identifying customer needs to ensure satisfaction. Qualifications Fluent/native proficiency in Norwegian. Proficient understanding of English (B2 level or above). Strong ability to work collaboratively in a team setting. Skills in building trust and rapport with customers. Preferred Skills Strong analytical thinking and troubleshooting abilities. Excellent communication skills. What We OfferAt TELUS International Europe, we recognize that our employees are our greatest asset. We are dedicated to attracting the most talented and driven individuals. Competitive salary significantly above the average Bulgarian wage. Accommodation in a hotel or apartment arranged by our client. Assistance in finding permanent housing after initial accommodation. Reimbursement for flight tickets. Additional perks such as meal vouchers, enhanced health coverage, and free transportation for early and late shifts. Access to on-site amenities, including a gym, yoga classes, massages, and corporate psychological support, along with initiatives for healthy living.

Join Mercier Consultancy MD and elevate your career in an exciting role designed for Swedish-speaking professionals! This position not only allows you to work in the dynamic city of Sofia but also comes with a fully funded relocation package. You'll be a part of a passionate team, delivering exceptional service to clients while immersing yourself in Bulgaria's rich culture and history.Key Responsibilities Engage with Swedish-speaking clients through phone, email, and live chat, providing tailored solutions to their inquiries. Support various customer service and administrative tasks, ensuring excellence in service delivery. Accurately document client interactions and maintain comprehensive records in our CRM system. Work collaboratively with different teams to enhance the client experience and streamline operations. Remain informed about our products, services, and industry trends to offer valuable insights to clients. Contribute to team initiatives aimed at improving service quality and client satisfaction.

Join Mercier Consultancy MD as a Greek Speaking Customer Service Agent in the dynamic city of Sofia. As a vital member of our client’s customer service team, you will provide outstanding support to Greek-speaking clients, assisting them with a variety of inquiries about our products and services.Key Responsibilities Engage with Greek-speaking customers via phone, email, and chat, addressing their inquiries and offering effective solutions. Provide accurate information regarding our products, services, and account management. Resolve customer complaints and issues efficiently, ensuring high customer satisfaction. Document all customer interactions in the CRM system to maintain consistent support and identify areas for improvement. Collaborate with colleagues and other departments to enhance customer service processes. Stay informed about company products, promotions, and policies to provide accurate information to customers.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Join Mercier Consultancy as a Swedish Player Support Specialist in our thriving gaming department based in Sofia, Bulgaria! In this exciting role, you will be the main support contact for our Swedish-speaking gaming community, ensuring they receive exceptional assistance and an unparalleled gaming experience.As a Player Support Specialist, your responsibilities will include handling player inquiries, troubleshooting game-related challenges, and fostering a welcoming and supportive atmosphere. We are seeking individuals who are not only enthusiastic about gaming but also possess excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver outstanding support to Swedish-speaking players via email, chat, and social media.Resolve technical problems, gameplay inquiries, and account-related questions.Accurately document all player interactions and support requests in our database.Collaborate with other teams to address complex player issues efficiently.Collect and communicate player feedback to the development team for ongoing product enhancement.Contribute to a positive community for players through exceptional support.Stay up-to-date with the latest gaming trends and developments relevant to our offerings.

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

About the Role Mercier Consultancy Group is hiring a French-Speaking Customer Service Agent to join its team in Sofia, Bulgaria. This position is remote for candidates based in Paris, Île-de-France, France, and includes paid relocation to Sofia. What to Expect Work in an international setting and support customers in French. Mercier Consultancy Group provides assistance with moving to Sofia, helping you settle in and focus on your career in customer service.

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.

Join Mercier Consultancy MD as a Danish Customer Support Analyst, a thrilling opportunity based in Sofia with fully funded relocation. Immerse yourself in the dynamic world of financial technology, offering top-tier support to Danish-speaking clients. If you have a passion for FinTech and exceptional customer service skills, we encourage you to become part of our innovative team.Key ResponsibilitiesProvide outstanding customer support to Danish-speaking clients via phone, email, and chat.Address inquiries related to FinTech products and services with precision and professionalism.Investigate customer issues, troubleshoot effectively, and deliver prompt resolutions.Document customer interactions accurately within CRM systems for quality assurance and reporting.Work closely with technical and product teams to escalate and resolve complex issues.Stay updated on FinTech trends and developments to enhance customer support.

Role Overview Coface is seeking a Telesales Support Specialist in Sofia. This position focuses on supporting the sales team and strengthening customer relationships by phone. The role plays a key part in customer acquisition and daily sales activities. What You Will Do Communicate with clients by phone to understand their needs Assist the sales team with client outreach and follow-up Support customer acquisition efforts through effective conversations Help ensure clients receive prompt and accurate information Location This role is based in Sofia.

Mercier Consultancy MD is excited to offer a rewarding opportunity for a French Speaking Customer Service Agent to become an integral part of our dynamic team in Sofia, Bulgaria. In this pivotal role, you will deliver outstanding support to our French-speaking clientele, ensuring they receive unparalleled service and guidance.Key Responsibilities Interact with French-speaking customers through phone, email, and chat, addressing inquiries regarding our products and services. Provide accurate information about our offerings, assist with order management, and present customized solutions to meet customer needs. Handle customer complaints with professionalism, striving for effective resolution and enhanced customer satisfaction. Thoroughly document customer interactions in our CRM system for quality assurance and future reference. Collaborate with team members to enhance the overall customer experience and service delivery. Stay informed about product knowledge, promotions, and company policies to provide informed assistance.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

Role Overview Playtech is looking for a Customer Service Associate based in Sofia. This position serves as the first point of contact for customers, handling questions and offering support to ensure a positive experience with Playtech products. What You Will Do Respond to customer inquiries promptly and professionally Assist customers with issues related to Playtech products Work to resolve concerns and provide clear solutions Support a positive relationship between customers and the Playtech brand Location This role is based in Sofia.

Join Mercier Consultancy, a dynamic company located in the vibrant city of Sofia, Bulgaria, as we seek passionate and dedicated Slovak Speaking Customer Service Representatives. We are committed to providing outstanding customer experiences and are looking for individuals with excellent communication skills in Slovak.In this role, you will play a crucial part in assisting our Slovak-speaking customers by answering their inquiries, resolving their concerns, and offering support regarding our various services. Your contributions will be essential in cultivating positive customer interactions and building lasting relationships with our clientele.Key Responsibilities Deliver exceptional customer service in Slovak through multiple communication platforms such as phone, email, and chat. Resolve inquiries and issues related to our services efficiently. Maintain accurate records of customer interactions using our CRM system. Collaborate closely with internal teams to address customer concerns promptly. Collect customer feedback to improve service quality. Stay updated on company services and relevant updates. Engage in ongoing training to refine your skills.