Customer Experience & Process Optimization Manager (Contact Centre)

Join AECOM as a Technical Director - Mechanical Data Centre Design in Sydney, where you will lead innovative projects in data centre design. Your expertise in mechanical engineering will guide our teams to deliver cutting-edge solutions. This role involves collaborating with cross-functional teams to ensure that we meet industry standards while exceeding client expectations.

We are seeking a visionary and experienced Director of Data Centre Architecture to lead our data centre architecture team at AECOM in Sydney. In this role, you will be responsible for overseeing the design and implementation of cutting-edge data centre solutions that meet the demands of our clients. You will work closely with cross-functional teams to ensure that our architectural solutions are innovative, sustainable, and aligned with industry best practices.

Join NEXTDC as a Design Manager for our Hyperscale division, where your expertise in innovative design will play a critical role in shaping the future of data centre solutions. In this pivotal position, you will lead a talented team, driving the design and implementation of cutting-edge projects that meet the growing demands of our clients. Your leadership will ensure that we continue to deliver exceptional results while adhering to industry standards and best practices.

Join our dynamic team at Turner Townsend as a Contracts Manager specializing in Data Centres and Mission Critical projects. In this pivotal role, you will oversee contract management, ensuring that all contractual obligations are met while optimizing project delivery and compliance. Your expertise will drive successful outcomes in our high-stakes environment, where precision and efficiency are paramount.

Anduril Industries develops advanced defense technology for the U.S. and allied nations, focusing on rapid innovation in military systems. The company’s products integrate artificial intelligence, autonomy, computer vision, sensor fusion, and networking, all powered by the Lattice OS platform. Anduril aims to deliver these technologies to the field in months rather than years. The Sydney-based team is growing and seeks a Mechanical Design Engineer for the Manufacturing Engineering group. This role centers on subsea robotics and ocean exploration, offering the chance to contribute in a collaborative setting that values new ideas and continuous improvement. The position combines hands-on design work with process optimization in a start-up atmosphere, working alongside both manufacturing and design engineers. Role overview This Mechanical Design Engineer position focuses on developing and refining production equipment, tools, and fixtures for advanced manufacturing. The role involves both physical and digital process improvement, with an emphasis on enhancing technician efficiency and optimizing manufacturability for new and existing products. What you will do Lead the design, prototyping, and fabrication of production equipment. Develop innovative tooling solutions for assembling and fabricating structural components. Create detailed mechanical designs, including 3D models and 2D drawings in NX, following engineering standards. Select appropriate materials (metals, polymers, composites) considering mechanical properties, environmental exposure such as marine or corrosive conditions, cost, and manufacturing methods. Perform engineering calculations from first principles, such as lifting analysis, beam and hook loading, and center of gravity assessments. Conduct FEA simulations to validate the structural and dynamic performance of components before prototyping. Use FEA results to refine designs for weight reduction, cost efficiency, and manufacturability (DFM).

We are seeking an experienced and dynamic Associate Director of Mechanical Engineering to lead our buildings division. In this role, you will manage a team of talented engineers, oversee the design and implementation of mechanical systems in various building projects, and ensure that all work adheres to industry standards and best practices. Your leadership will drive innovation and excellence in mechanical engineering across our projects.

Location: Sydney, Australia (Hybrid) About Relevance AI Relevance AI builds a platform for creating and managing intelligent agents that handle workflows, make decisions, and support collaboration, all in one place. Our mission is to help teams delegate meaningful work to AI agents that think and act with expertise. Industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Aveva, Qualified, and Activision Blizzard use our technology to scale their operations, marketing, and sales. We are backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital. In April 2025, we completed our Series B funding round to accelerate our growth and expand agentic automation. With headquarters in Sydney, San Francisco, and Barcelona, we work in a hybrid model and value curiosity, collaboration, and execution. In 2025, LinkedIn named us Australia’s #1 Startup. Role Overview The Director of Technical Support leads and grows our global technical support function for enterprise clients across three regions. This role ensures that customers receive fast, high-quality resolutions and a consistent experience at scale. The Director will build a high-performing support organization, define enterprise standards and processes, and drive innovation in AI-enabled support. What You Will Do Lead a support team that has automated about 80% of ticket resolutions, using an AI-first approach. Develop and refine team structure, set clear expectations, and establish processes for enterprise support. Address challenges such as regional and time zone differences in support experience. Implement and manage enterprise SLA processes. Scale global hiring and onboarding to provide 24/5 support coverage. Establish reporting and forecasting to improve product quality and guide resource allocation. Collaborate with engineering and other teams to resolve bugs and enhance the product, including developing AI agents with tools like Claude Code. Contribute to online community support and educational initiatives.

About AirwallexAirwallex is the leading unified payments and financial platform tailored for global enterprises. With our distinctive blend of proprietary infrastructure and software, we serve over 200,000 businesses globally, including esteemed names like Brex, Rippling, Navan, Qantas, and SHEIN. Our integrated solutions empower companies to efficiently manage business accounts, payments, spend oversight, treasury functions, and embedded finance on a worldwide scale.Founded in Melbourne, Airwallex boasts a diverse team of over 2,000 innovative professionals across 26 offices worldwide. Valued at US$8 billion and supported by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of developing the future of global payments and financial services. If you are eager to engage in the most challenging and rewarding work of your career, we invite you to join us.Attributes We ValueAt Airwallex, we seek builders with a founder-like spirit who are driven by the desire to make a genuine impact, accelerate their learning, and embrace true ownership. You will bring a wealth of expertise and innovative thinking, motivated by our mission and operating principles. You will act decisively with sound judgment, explore deeply with curiosity, and make informed decisions, skillfully balancing speed with thoroughness.Collaboration and humility are key; you will transform innovative ideas into tangible products, ensuring that tasks are completed comprehensively. Utilizing AI, you will work more efficiently and address challenges swiftly. Here, you will confront intricate, high-visibility issues alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s create what’s next.We are in search of a visionary, hands-on Director of Product Design to shape the future of Airwallex's business accounts, which are central to our platform, enabling enterprises to hold, transfer, and manage billions in multi-currency funds on a global scale. You will lead the design strategy and execution for our core financial offerings, including cash accounts, transfers, high-yield products, and credit solutions.In this role, you will collaborate closely with product and engineering leaders and oversee a high-performing team of product designers dedicated to developing powerful financial solutions and workflows.

Anduril Industries develops defense technology for the U.S. and allied countries, focusing on advanced autonomy, AI, computer vision, sensor fusion, and networking. Their systems use Lattice OS, which merges large data streams into a real-time 3D command and control platform. The team draws on experience from leading organizations to rethink how military systems are designed, built, and delivered. Role overview This Mechanical Design Engineer - Manufacturing role is based in Sydney and supports subsea robotics and ocean exploration projects. The team values open collaboration and encourages sharing ideas. The position centers on improving mechanical design and manufacturing processes, both on the production floor and through data-driven methods. Responsibilities include designing production fixtures to help technicians and working closely with other engineers to enhance manufacturability. What you will do Design, prototype, and fabricate production equipment for manufacturing operations. Create tooling solutions for fabricating and assembling structural parts. Produce detailed mechanical designs using NX, including 3D models and 2D drawings that meet engineering standards. Select materials such as metals, polymers, and composites, considering mechanical needs, environmental exposure (including marine and corrosive environments), cost, and manufacturing techniques. Perform engineering calculations from first principles, including lifting analysis, beam and hook loading, and center of gravity assessments. Conduct FEA simulations to evaluate the structural and dynamic performance of parts before prototyping. Use FEA results to refine designs for weight, cost, and ease of manufacturing.

Collaborate with Cross-Functional TeamsAs a Senior Mechanical Engineer at Arista Networks, you will engage with diverse teams to accelerate the delivery of innovative solutions tailored to our clients' needs.Key ResponsibilitiesReporting to the Mechanical Engineering Manager, you will spearhead the mechanical design efforts for our next-generation modules and chassis. Arista Networks is renowned for its high-density networking switches, which present unique mechanical design challenges. Your role will encompass addressing structural integrity, cooling efficiency, electromagnetic compatibility (EMC), safety standards, manufacturability, cost-effectiveness, aesthetic considerations, tolerances, and comprehensive documentation—all within tight timelines.Investigate and integrate solutions proposed by team members while contributing novel ideas to meet all design requirements.Utilize Creo 3D CAD for design implementation and generate essential drawings, critical dimensions, and 3D files for prototyping and manufacturing.Coordinate and oversee peer and cross-functional team design reviews, while actively participating in the review of others' work.Organize the bill of materials (BOM), manage product releases and changes via product lifecycle management tools (Agile).Develop 3D models for thermal simulation analyses.Deliver PCB design drawings and 3D files to the ECAD team, collaborating with electrical engineers to resolve placement challenges and reviewing final PCB designs.Engage with contract manufacturers and suppliers to resolve any design for manufacturability (DFM) issues.Conduct laboratory testing of prototypes against 3D MCAD designs, troubleshooting and resolving design issues as they arise.Communicate manufacturing challenges identified in the lab to the contract manufacturer.Occasional travel to suppliers may be necessary to address issues or expedite production.Participate in cross-functional team meetings focused on addressing ongoing production support issues.

Join AECOM as a Technical Director in Environment and Planning. In this pivotal role, you will lead and manage projects that contribute to sustainable development and environmental compliance. You will collaborate with diverse teams to deliver innovative solutions that address complex environmental challenges.Your expertise will be critical in ensuring that our projects meet regulatory requirements and are aligned with best practices in environmental management. You will be responsible for overseeing project execution, mentoring junior staff, and maintaining client relationships.

AECOM is seeking a highly skilled and visionary Technical Director for our Ports and Marine division in Sydney. In this pivotal role, you will lead and manage complex marine infrastructure projects, ensuring they meet all technical standards and client expectations. You will collaborate with a talented team of engineers and project managers to deliver innovative solutions that enhance our clients' operations and contribute to the growth of our coastal and marine infrastructure.

AECOM is seeking a highly skilled Technical Director specializing in Electrical Engineering to join our dynamic team in Sydney. In this role, you will lead a diverse team of engineers and technicians, ensuring the delivery of high-quality electrical engineering solutions for various projects. Your expertise will drive innovation and efficiency, enhancing our project outcomes and client satisfaction.

Join KPMG Australia as an Associate Director in Forensic Data Analytics, where you will leverage data insights to drive strategic decisions and mitigate risks. Collaborate with a team of experts dedicated to delivering innovative solutions in the Risk & Legal department. Your role will involve leading analytical projects, ensuring the integrity of data, and providing actionable insights to clients.

Join KPMG Australia as an Associate Director of Data Analytics, where you will lead data-driven decision-making initiatives that empower our clients to achieve their strategic objectives. In this pivotal role, you will utilize your expertise in data analysis, visualization, and statistical methods to support key business functions within Finance & Accounting, including audit and tax. Collaborating with cross-functional teams, you will drive innovation through actionable insights derived from complex datasets.

As the Project Director for MEP Data Centers at Turner Townsend, you will lead and oversee large-scale projects within the real estate sector, ensuring successful delivery from inception to completion. You will be responsible for managing project teams, developing strategic plans, and maintaining client relationships. Your expertise in mechanical, electrical, and plumbing systems will be crucial in driving project outcomes.

Join VaynerMedia as an Art Director, where you will lead innovative visual concepts and collaborate with cross-functional teams to elevate our creative projects. You will play a pivotal role in shaping the visual identity of our clients, ensuring that every piece of work resonates with their brand voice and audience. Ideal candidates are passionate about design, have a keen eye for detail, and can thrive in a fast-paced environment.

ABOUT US At Indie Campers, we are passionate about making road trips accessible to everyone. As a leading campervan marketplace, we pride ourselves on our digital innovation and customer-centric approach, creating a seamless booking experience and delivering high-quality road trip options at competitive prices. With over a million nights rented through our platform, we have welcomed more than 300,000 travelers from 169 countries. Our offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase vehicles directly from us. Our deep technological focus makes for a challenging yet exciting work environment that demands top talent and motivation. We are expanding our team and invite those who share our vision to embark on this evolving journey with us. THE ROLE We are seeking dedicated and skilled individuals who excel in mechanical craftsmanship and hands-on problem-solving to join our team as a Campervan Mechanic at our Sydney depot. Your role will be vital in maintaining our fleet of campervans to the highest standards, ensuring our customers can embark on unforgettable adventures. As a Campervan Mechanic, you will collaborate closely with the APAC Regional Team, with a primary responsibility to keep our campervans in optimal condition, contributing to operational efficiency and customer satisfaction. This is an exciting opportunity to leverage your technical expertise and make a significant impact. If you thrive on solving mechanical challenges and are eager to contribute to a mission-driven team, we encourage you to bring your skills to our organization. WHAT WILL YOU WORK ON? Systematically inspect campervans and diagnose issues in mechanical, electrical, heating, and water systems. Perform maintenance and repairs on campervans and motorhomes, including: Preventive and corrective maintenance Light bodywork repairs (e.g., spare parts replacement like lightbulbs, windows, side mirrors) Substitution and repair of campervan spare parts Troubleshooting campervan appliances

RecordPoint delivers SaaS solutions for data and information lifecycle management, supporting organizations in highly regulated sectors. Clients include prominent names such as the City of New York, Westpac, National Australia Bank (NAB), and the Australian Prudential Regulation Authority (APRA). The team consists of over 100 professionals who value collaboration, transparency, and continuous improvement. Flexible work options, paid parental leave, four weeks of annual leave, and Employee Share Options are part of the benefits package. The company emphasizes the strength and support of its team as a core advantage. Role overview The Onboarding Specialist - Technical Consultant plays a key role in guiding customers through the adoption and implementation of RecordPoint’s software products. This position involves direct interaction with customers, focusing on delivering solutions and services that support product implementations, integrations, and migrations. Responsibilities include designing and executing practical, scalable solutions that help customers realize value from RecordPoint’s offerings. The role requires addressing technical challenges, working with complex data and cloud environments, and collaborating closely with a skilled team to achieve strong customer outcomes.