Customer Experience & Process Optimization Manager (Contact Centre)

Join our dynamic team at Cuscal Limited as a Customer Experience & Process Optimization Manager in our Contact Centre. In this pivotal role, you will lead initiatives that enhance customer satisfaction and optimize operational processes. Your expertise will drive improvements, ensuring we deliver exceptional service to our clients.

tal is looking for a Marketing Manager with a focus on Customer Experience and Campaigns to join the team in Sydney. This role centers on shaping marketing strategies that improve how customers interact with the brand and encourage long-term loyalty. What you will do Lead the creation and rollout of marketing initiatives designed to strengthen customer engagement. Work closely with colleagues from different departments to deliver campaigns that resonate with customers. Help ensure the customer journey remains smooth and consistent across all touchpoints. Collaboration This position involves regular collaboration with cross-functional teams, aiming to align efforts and maximize the impact of each campaign.

Are you driven by a desire to provide exceptional customer experiences and empower frontline teams to enhance their performance? If so, we have an exciting opportunity for a Customer Experience Executive to join our National Customer Service Excellence Team. This role is perfect for individuals who thrive on supporting branches and contact service teams through internal sales, retention strategies, continuous improvement, and first-level support for customer service initiatives.As a key player reporting to the Customer Service Excellence Manager, you will be instrumental in promoting consistent, high-quality customer engagement throughout the organization. Your efforts will support teams in achieving outstanding customer outcomes, while also driving sales growth, customer retention, and adherence to best practice standards.This position is ideal for someone with meticulous attention to detail, a customer-centric mindset, and a commitment to excellence in all endeavors.Key ResponsibilitiesAssist branches and frontline teams in enhancing internal sales performance, customer retention, and overall satisfaction.Deliver first-level support for customer service transformation initiatives, including:Coaching and enhancing soft skillsFacilitating system changes and adoptionIdentifying process improvements and efficiency opportunitiesConduct quality monitoring and provide constructive feedback through evaluation, calibration, and performance insights.Manage complaint resolution by investigating issues, proposing solutions, and escalating when necessary.Ensure consistent delivery of outstanding customer service through prompt, accurate responses and adherence to best practices.Collaborate closely with Customer Service Leaders to meet team targets and business objectives.Support the Customer Service Excellence Manager in customer experience projects, including communication, rollout, and implementation.Maintain comprehensive performance data, including customer satisfaction metrics, conversions, cancellations, and interaction trends, providing insights and recommendations for improvement.

Role Overview tal is looking for a Customer Experience Specialist to join the team in Sydney. This role focuses on creating positive interactions with customers and supporting their needs from first contact to resolution. What You Will Do Respond to customer inquiries with care and attention Identify and provide solutions to customer issues Work to improve customer satisfaction with every interaction Who We’re Looking For This position suits someone who values great service and wants to build a career in customer support. Strong communication skills and a genuine interest in helping others will set you up for success at tal.

Join our dynamic team at Turner Townsend as a Contracts Manager specializing in Data Centres and Mission Critical projects. In this pivotal role, you will oversee contract management, ensuring that all contractual obligations are met while optimizing project delivery and compliance. Your expertise will drive successful outcomes in our high-stakes environment, where precision and efficiency are paramount.

tal is hiring a Marketing Lead to focus on Customer Experience and Retention in Sydney. This position centers on building marketing strategies that strengthen customer engagement and loyalty. Role overview This role involves shaping marketing initiatives to ensure customers feel valued and maintain a strong connection with the brand. The work supports both customer experience improvements and retention goals. What you will do Develop and implement marketing strategies aimed at increasing customer engagement Contribute ideas to enhance customer loyalty programs and communications Help ensure customers have positive, lasting experiences with the brand Who should apply This position suits those with a strong interest in marketing and customer experience. Candidates looking to grow their careers in a collaborative setting will find opportunities to contribute and develop their skills.

We are seeking a visionary and experienced Director of Data Centre Architecture to lead our data centre architecture team at AECOM in Sydney. In this role, you will be responsible for overseeing the design and implementation of cutting-edge data centre solutions that meet the demands of our clients. You will work closely with cross-functional teams to ensure that our architectural solutions are innovative, sustainable, and aligned with industry best practices.

As the Director of Retail Workforce Planning and Labor Optimization, you will play a pivotal role in enhancing our retail operations. You will be responsible for developing and implementing strategies that ensure optimal staffing levels, improve labor efficiency, and align workforce planning with our business objectives. Your expertise will drive our operational excellence and enhance customer satisfaction.

Join our dynamic team at Eucalyptus as a Conversion Rate Optimization Specialist. In this pivotal role, you will leverage data-driven insights to enhance user experiences and drive online conversions. Your expertise in A/B testing, user behavior analysis, and conversion funnel optimization will be essential in increasing our digital performance and achieving business objectives.

Join Canva as a Program Manager for the AI Help Experience team, where you will be at the forefront of enhancing our user experience through innovative AI solutions. This role involves leading projects that will shape how our users interact with our platform, utilizing cutting-edge technology to deliver a seamless and intuitive experience.Your contributions will directly impact user satisfaction and engagement, making this position both rewarding and challenging. Collaborate with cross-functional teams, and leverage your expertise to drive initiatives that align with Canva’s mission to empower the world to design.

About UsAt Enboarder, we are pioneering the future of employee experiences with our innovative AI-driven platform. We seamlessly integrate onboarding, enablement, mobility, and offboarding, creating a cohesive and engaging journey for employees.With our AI Assistants and Agents working in tandem, we empower HR leaders to deliver tailored, structured employee experiences at scale, liberating them from mundane administrative tasks. Our esteemed clients, including Deloitte, ING, T-Mobile, and Cisco, leverage Enboarder to enhance productivity, reduce turnover, and maximize HR potential.The outcome? A more engaged workforce, supported employees, and quantifiable business success.Opportunity OverviewAs a Customer Success Manager at Enboarder, you will engage directly with our mid-tier clients in the APAC region, adopting a consultative approach that positions you as a trusted advisor. Your role is not just about maintaining relationships; you will lead project initiatives, diving deep into customer needs to craft bespoke employee journeys within our platform.Core ResponsibilitiesCreate and implement tailored success plans aligned with customer objectives to enhance platform utilization.Forge strong strategic partnerships with customer stakeholders, advocating for their requirements as a trusted advisor.Utilize data insights and health metrics to proactively identify and mitigate churn risks within your portfolio.Spot opportunities for increased engagement or additional services, collaborating with the Sales team to drive revenue growth.Facilitate consultative workshops to delineate intricate HR processes and transform them into effective workflows.Oversee and deliver short-term professional service engagements, including the complete development of customized content and logic within the Enboarder platform.Consistently track, measure, and report on customer outcomes and project milestones, emphasizing key trends.

Join AECOM as a Technical Director - Mechanical Data Centre Design in Sydney, where you will lead innovative projects in data centre design. Your expertise in mechanical engineering will guide our teams to deliver cutting-edge solutions. This role involves collaborating with cross-functional teams to ensure that we meet industry standards while exceeding client expectations.

About QuantiumQuantium stands as a global leader in data science and artificial intelligence, having established its roots in Australia in 2002. With a dedicated workforce of over 1,200 professionals across 14 locations, we blend innovative product offerings with consulting expertise to empower businesses in deriving substantial value from their data and analytics. Our partnerships with some of the world's largest corporations allow us to contribute to creating a more intelligent and insightful future.In the role of Product Manager - Platform Experience & Supplier Connect, you will be pivotal in enhancing the user experience of Quantium's products. As part of our Consumer and Retail Product team, your insights will influence platform strategies that harmonize user satisfaction with business objectives while aligning with our ambitious AI-driven roadmap. If you are an experienced product manager with a keen interest in AI applications for B2B platforms, this is your chance to take ownership in an organization that is deeply committed to innovation.

Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.

Qwilr builds a platform for creating visually engaging business documents. The product combines payment processing, e-signatures, and CRM integrations, offering features that go beyond standard PDFs. Qwilr’s focus on solving practical customer needs has supported steady growth, multi-million dollar ARR, and low churn. Role overview The Customer Success Manager is responsible for helping clients achieve strong results with Qwilr. This role manages a portfolio of accounts, guiding customers from onboarding through renewal. The position centers on delivering attentive service, encouraging product adoption, and supporting customers’ business goals. Daily work includes onboarding, ongoing support, and building long-term relationships. The Customer Success Manager is accountable for customer satisfaction, product engagement, and retention, while also identifying ways to further streamline client workflows. What you will do Onboard and train new customers so they can use Qwilr quickly and confidently. Manage a portfolio of over 150 accounts, focusing on adoption and helping each customer reach their goals. Proactively engage with customers to keep them active and informed about new features and capabilities. Maintain high Gross Revenue Retention (GRR) by identifying and addressing risks with accounts that may be at risk of churn or contraction. Drive high Net Revenue Retention (NRR) by spotting opportunities for account expansion and working with Sales to pursue them. Stay current as a Qwilr product expert, keeping up with new releases and ensuring customers benefit from the latest updates. Location This position is based in Sydney.

WeTravel is building a new Account Management team in Sydney to support our growing community of travel organizers across Australia. This role sits at the heart of our customer experience, helping clients get the most from our platform and ensuring they feel supported every step of the way. What You Will Do Build strong relationships with a diverse range of travel organizers, from independent operators to larger businesses. Guide clients through their journey with WeTravel, answering questions and resolving issues promptly. Identify opportunities to introduce clients to additional features and services that fit their needs. Work closely with Sales, Customer Support, and Product teams to share feedback and help shape our platform’s evolution. Our Team Culture Account Managers at WeTravel collaborate across departments and play a key role in our clients’ success. Adaptability and clear communication matter here, as each client brings unique goals and challenges. Trust-building and creative problem-solving are valued every day. What We Look For Curiosity and a proactive approach to supporting others. Comfort working with clients of all sizes and backgrounds. Strong communication and relationship-building skills. Interest in helping travel businesses grow and succeed. This position is based in our Sydney office.

Join NEXTDC as a Design Manager for our Hyperscale division, where your expertise in innovative design will play a critical role in shaping the future of data centre solutions. In this pivotal position, you will lead a talented team, driving the design and implementation of cutting-edge projects that meet the growing demands of our clients. Your leadership will ensure that we continue to deliver exceptional results while adhering to industry standards and best practices.

Join our dynamic team at Tracksuit Limited as a Customer Success Manager and make a significant impact on our customers' experience. You will be responsible for fostering strong relationships with our clients, ensuring their success and satisfaction with our products and services. Your role will involve understanding customer needs, providing tailored solutions, and driving customer engagement.As a key member of our team, you will collaborate closely with cross-functional departments to enhance customer satisfaction and retention rates. Your insights will help shape our customer success strategy and contribute to our overall growth.

Cin7 is a global software company based in Sydney, focused on helping product sellers manage inventory and sales across multiple channels. The platform supports businesses as they scale and adapt to new markets. As Cin7 continues to grow, the team is looking for a Customer Success Manager who brings energy and a results-oriented mindset. Your impact at Cin7 The Customer Success Manager acts as a strategic partner to Cin7 customers. This role guides users after onboarding, supporting their growth and helping them get the most value from the platform. The main priorities are to drive customer retention and increase product adoption. Expect to work closely with Sales, Onboarding, Product, and Support teams. The Customer Success Manager advocates for customer needs, helps resolve challenges, and ensures that every interaction reflects Cin7’s commitment to service. The work directly influences retention, customer growth, product improvements, and loyalty.

Join our dynamic team at Immutable as a Vibe and Experience Specialist! In this role, you will be responsible for enhancing the overall experience of our employees and customers, fostering a vibrant company culture, and ensuring our workplace feels engaging and inclusive. Your creativity and passion for creating positive experiences will be pivotal in shaping our company’s vibe.