Customer Experience & Process Optimization Manager (Contact Centre)

Are you driven by a desire to provide exceptional customer experiences and empower frontline teams to enhance their performance? If so, we have an exciting opportunity for a Customer Experience Executive to join our National Customer Service Excellence Team. This role is perfect for individuals who thrive on supporting branches and contact service teams through internal sales, retention strategies, continuous improvement, and first-level support for customer service initiatives.As a key player reporting to the Customer Service Excellence Manager, you will be instrumental in promoting consistent, high-quality customer engagement throughout the organization. Your efforts will support teams in achieving outstanding customer outcomes, while also driving sales growth, customer retention, and adherence to best practice standards.This position is ideal for someone with meticulous attention to detail, a customer-centric mindset, and a commitment to excellence in all endeavors.Key ResponsibilitiesAssist branches and frontline teams in enhancing internal sales performance, customer retention, and overall satisfaction.Deliver first-level support for customer service transformation initiatives, including:Coaching and enhancing soft skillsFacilitating system changes and adoptionIdentifying process improvements and efficiency opportunitiesConduct quality monitoring and provide constructive feedback through evaluation, calibration, and performance insights.Manage complaint resolution by investigating issues, proposing solutions, and escalating when necessary.Ensure consistent delivery of outstanding customer service through prompt, accurate responses and adherence to best practices.Collaborate closely with Customer Service Leaders to meet team targets and business objectives.Support the Customer Service Excellence Manager in customer experience projects, including communication, rollout, and implementation.Maintain comprehensive performance data, including customer satisfaction metrics, conversions, cancellations, and interaction trends, providing insights and recommendations for improvement.

Role Overview tal is looking for a Customer Experience Specialist to join the team in Sydney. This role focuses on creating positive interactions with customers and supporting their needs from first contact to resolution. What You Will Do Respond to customer inquiries with care and attention Identify and provide solutions to customer issues Work to improve customer satisfaction with every interaction Who We’re Looking For This position suits someone who values great service and wants to build a career in customer support. Strong communication skills and a genuine interest in helping others will set you up for success at tal.

tal is looking for a Marketing Manager with a focus on Customer Experience and Campaigns to join the team in Sydney. This role centers on shaping marketing strategies that improve how customers interact with the brand and encourage long-term loyalty. What you will do Lead the creation and rollout of marketing initiatives designed to strengthen customer engagement. Work closely with colleagues from different departments to deliver campaigns that resonate with customers. Help ensure the customer journey remains smooth and consistent across all touchpoints. Collaboration This position involves regular collaboration with cross-functional teams, aiming to align efforts and maximize the impact of each campaign.

tal is hiring a Marketing Lead to focus on Customer Experience and Retention in Sydney. This position centers on building marketing strategies that strengthen customer engagement and loyalty. Role overview This role involves shaping marketing initiatives to ensure customers feel valued and maintain a strong connection with the brand. The work supports both customer experience improvements and retention goals. What you will do Develop and implement marketing strategies aimed at increasing customer engagement Contribute ideas to enhance customer loyalty programs and communications Help ensure customers have positive, lasting experiences with the brand Who should apply This position suits those with a strong interest in marketing and customer experience. Candidates looking to grow their careers in a collaborative setting will find opportunities to contribute and develop their skills.

Intercom is an innovative AI Customer Service company dedicated to empowering businesses in delivering outstanding customer experiences.Our leading AI agent, Fin, sets the benchmark in customer service technology, enabling businesses to provide continuous, high-quality support while enhancing their customer interactions. By integrating with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which seamlessly combines AI capabilities with human expertise for more intricate customer inquiries.Established in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining customer service standards. Our core values drive us to challenge the status quo, act with urgency, and consistently create exceptional value for our clients.What’s the opportunity?We are on the lookout for a motivated and experienced Account Executive to join our dynamic team. This role is crucial in driving our new business initiatives within the Mid-Market and Enterprise sector, utilizing your expertise to build and sustain significant client relationships. If you are passionate about consultative sales and eager to make a remarkable impact, this is your chance to shine!What will I be doing?Product Evangelism: Advocate for Intercom’s product, enhancing its presence and growth in the Mid-Market and Enterprise segments.Sales Cycle Management: Manage the entire sales cycle for Mid-Market/Enterprise customers, from initial outreach to deal closure, employing a consultative, values-based sales methodology.Forecasting & Reporting: Provide precise sales forecasts and maintain transparency on revenue performance.Product Knowledge: Stay updated with our evolving product offerings and sales processes.Tailored Demonstrations: Create and present customized product demonstrations tailored to specific client needs.Team Development: Participate in mentoring and training initiatives within the sales team.Customer Advocacy: Serve as the voice of the customer to internal stakeholders, including Marketing and Product teams.What skills do I need?Sales Expertise: A minimum of 5+ years in an Account Executive role, with at least 3+ years in a SaaS environment.Track Record: Demonstrated success in driving revenue growth and client satisfaction.

Klaviyo seeks a Customer Growth Account Executive in Sydney to strengthen client partnerships and support customer success on the Klaviyo platform. This position plays a key role in helping clients achieve their business goals through tailored solutions. Role overview As a Customer Growth Account Executive, the main focus is to build lasting relationships with customers. The role involves learning about each client’s objectives and collaborating with them to identify strategies that increase engagement and revenue. What you will do Develop and maintain strong connections with existing clients Work closely with customers to understand their unique needs and business targets Help clients find solutions on the Klaviyo platform that support their growth and drive results Location This position is based in Sydney, Australia.

Join SafetyCulture as a Customer Lifecycle Marketing Executive and play a pivotal role in enhancing customer engagement and retention. You will be responsible for devising and implementing strategic marketing initiatives that nurture our customers throughout their lifecycle. This is an exciting opportunity for a results-driven marketer eager to make a significant impact!

This permanent, full-time Customer Care Executive role is based in Sydney, New South Wales. The position centers on developing and sustaining strong relationships with clients while ensuring a high standard of customer service. Daily tasks include regular communication with customers, coordinating new job assignments, and supporting the delivery of services. Key responsibilities Support national and key clients with dedicated service Draft and prepare service contracts Process purchase orders accurately and on time Schedule technician visits to keep operations running smoothly Maintain daily contact with customers to build strong connections Respond to inquiries and resolve client issues efficiently Collaborate with Customer Services, Sales, and Operations teams to meet targets Make outbound calls to introduce and promote Rentokil Initial’s products and services

Ebury is dedicated to empowering ambitious businesses to achieve global growth, and we extend this philosophy to our team members. We cultivate innovation, collaboration, and problem-solving, ensuring that everyone feels a sense of belonging, value, support, and empowerment to succeed.If you are a team player eager to revolutionize the way businesses operate on a global scale, we invite you to reach out. We would love to discuss how Ebury can propel your career forward, allowing you to shape the future of finance.Customer Relations Executive - FX Dealing / Client Portfolio Management DepartmentEbury Sydney - Office based - 4 days in the office per week / 1 day working from homeWe are excited to present a fantastic opportunity to join a rapidly growing team in Sydney. As a key contact for our corporate clients, you will provide daily operational and trading assistance. Your role will require a blend of client-facing skills, operational expertise, and problem-solving capabilities. To effectively manage the daily relationships with our corporate accounts, you will demonstrate the ability to expertly switch between these skills as needed. You will contribute to the revenue and growth segments of the business at a pivotal time for our company, acting as a brand ambassador for our products and services.

Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.

At Qualtrics, we develop innovative software solutions that empower the world's leading brands to enhance frontline experiences, cultivate high-performing teams, and create products that resonate with consumers. We are not merely a platform; we are the pioneers and custodians of the Experience Management category, serving over 18,000 clients globally. Establishing a category demands perseverance, courage, and a willingness to embrace the unconventional—most importantly, it requires cohesive, high-functioning teams that are deeply committed to serving our customers.As a member of our team, you will be part of an agile group that is motivated to set ambitious targets and swiftly achieve them. We encourage strategic risks, and we tackle complex challenges through collaboration and continuous iteration until we uncover the optimal solution. Growth opportunities will come to you naturally—no need to seek them out. From retail to government to healthcare, we are dedicated to reintroducing humanity, connection, and empathy into the business landscape. Join more than 5,000 passionate individuals worldwide who believe this work is worthwhile.

About InDebted: At InDebted, we empower innovative organizations with advanced solutions to assist overdue consumers in managing their debt. Blending cutting-edge technology with a compassionate approach, we leverage machine learning and AI to create personalized debt collection experiences that prioritize positive customer interactions — all aimed at revolutionizing the consumer debt landscape for the better.Founded in Australia, we have grown into a dynamic team of over 300 professionals worldwide. Our rapid expansion across North America, the UK, Europe, Latin America, and the Middle East reflects our commitment to excellence. With a revenue of $50 million and counting, we have successfully completed our Series C funding round, receiving support from prominent investors like Airtree. This is a thrilling moment to join our team as we strive to make debt resolution more seamless and human-centric.Role OverviewAs a Customer Account Manager, you will be instrumental in redefining our approach to debt recovery and enhancing customer experiences. Your outstanding communication skills will enable you to connect with customers empathetically, negotiating tailored repayment solutions that honor their unique situations while fulfilling our organizational goals.

At Qualtrics, we empower the world's leading brands to create remarkable frontline experiences, cultivate high-performing teams, and design beloved products. More than just a platform, we are the pioneers and guardians of the Experience Management (XM) category, proudly serving over 18,000 clients worldwide. Establishing a new category demands resilience, determination, and an appreciation for the unconventional—but above all, it requires cohesive, high-functioning teams dedicated to serving our customers.Joining one of our teams means being part of an agile group that sets ambitious goals and swiftly works to achieve them. We encourage strategic risks and solve complex problems through collaboration and iteration until the best solutions emerge. Growth opportunities are abundant, spanning various sectors from retail to government and healthcare. We are on a mission to restore humanity, connection, and empathy to the business world. Join over 5,000 passionate individuals across the globe who believe this work is meaningful.Senior Account Executive - New Zealand TerritoryWhy We Have This RoleWe are seeking a Senior Account Executive based in Sydney who will take ownership of and expand a portfolio of mid-sized and small-enterprise accounts throughout New Zealand. In this pivotal role, you will assist businesses in closing experience gaps using Qualtrics’ SaaS platform through customized XM solutions. Collaborating closely with clients, you will guide them in leveraging our platform to improve both customer and employee experiences, ultimately driving measurable business results. This role requires regular travel to New Zealand to foster robust relationships and gain a deep understanding of client needs.How You’ll Find SuccessProactively seeks to understand client objectives and context, then works independently and creatively to fulfill them.Establishes and maintains trusted senior relationships, including engagements with C-level executives in the New Zealand market.Demonstrates a proven track record of consistently surpassing sales targets with a strategic approach to pipeline development and deal closure.Expertly negotiates agreements that create mutual value for both clients and Qualtrics.Communicates effectively and influences both internally and externally, collaborating with cross-functional teams to ensure alignment.Comfortable managing complex sales cycles within multi-stakeholder organizations in the mid-market and small-enterprise segments.Willingness and ability to travel regularly to New Zealand to strengthen client partnerships and expand accounts.

Join our dynamic team at Immutable as a Vibe and Experience Specialist! In this role, you will be responsible for enhancing the overall experience of our employees and customers, fostering a vibrant company culture, and ensuring our workplace feels engaging and inclusive. Your creativity and passion for creating positive experiences will be pivotal in shaping our company’s vibe.

Join our dynamic team as a Candidate Experience Coordinator and play a pivotal role in crafting an engaging and seamless interview journey for prospective candidates. We are seeking an enthusiastic and dedicated individual who thrives in a fast-paced environment. In this role, you will primarily manage interview scheduling while collaborating on exciting projects with our Recruiting Team. This is a unique opportunity to immerse yourself in the innovative world of enterprise software, paving the way for your professional growth. We are eager to connect with candidates located in Sydney, as this position supports our hybrid working model.

About DialpadDialpad stands as the premier AI-driven customer communications platform, revolutionizing the way businesses interact with their clients. Over 50,000 organizations worldwide—including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to foster stronger customer relationships through real-time, AI-powered insights. Discover more at dialpad.com.Becoming a DialerAt Dialpad, you will join a dynamic team dedicated to our mission of ensuring our clients and their employees achieve remarkable success. We value every conversation and are enhancing each one with a platform that delivers real-time insights and automation for our customers.We thrive on continuous evolution, empowering every employee to utilize industry-leading AI to refine our platform and enhance our skills. We seek individuals who not only meet our high expectations but also exceed them. Our ambition is substantial, and accomplishing it requires a team that operates at the highest level. We look for ambitious individuals who embody the essential traits for our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Commercial Account Executive, you will manage the entire sales process from inception to completion. You will collaborate closely with Sales Managers and Sales Engineers to transform small business prospects into active Dialpad clients. Furthermore, you will assist businesses in addressing complex communication challenges faced globally.In this position, you will tackle real client challenges by reshaping their understanding of what’s achievable through the implementation of Dialpad Talk, Contact Center, and/or Sell. You will merge new customer acquisition with identifying market opportunities to elevate the conversation around Dialpad!

Are you a passionate Digital Consultant with a strong background in service design and user experience (UX)? Join our dynamic Digital Consultancy team at Squiz in Australia and New Zealand (ANZ). In this pivotal role, you will assist enterprise clients in realizing their business and digital aspirations by leading strategic initiatives, crafting actionable roadmaps, and promoting the adoption of the Squiz Digital Experience Platform (DXP).Your primary interactions will be with customer stakeholders, including heads of digital, IT, and web managers from large organizations. You will identify their challenges, facilitate collaborative workshops, and convert their visions into pragmatic execution plans. This position demands a unique combination of creative, strategic, and analytical capabilities, as well as a practical approach to implementing UX and service design techniques within real-world scenarios.This is a fantastic opportunity to influence how clients engage with and benefit from the Squiz platform, while also helping shape the future of our consulting services.

Join Braze as an Account Executive focused on Small and Medium Businesses (SMB). In this dynamic role, you will engage with potential clients to showcase the innovative solutions Braze offers. Your mission will be to understand client needs, demonstrate the value of our platform, and drive adoption of our cutting-edge customer engagement tools.We are looking for a passionate sales professional who thrives in a fast-paced environment and excels at building relationships. You will collaborate with cross-functional teams to ensure client success and contribute to the growth of our SMB segment.

Join Canva as a Program Manager for the AI Help Experience team, where you will be at the forefront of enhancing our user experience through innovative AI solutions. This role involves leading projects that will shape how our users interact with our platform, utilizing cutting-edge technology to deliver a seamless and intuitive experience.Your contributions will directly impact user satisfaction and engagement, making this position both rewarding and challenging. Collaborate with cross-functional teams, and leverage your expertise to drive initiatives that align with Canva’s mission to empower the world to design.