Customer Experience Manager

Why join usBrex is revolutionizing the way businesses manage their spending with our AI-driven platform. By integrating corporate cards, banking, and global payments with user-friendly software for travel and expenses, we empower tens of thousands of companies—from startups to major enterprises like DoorDash and Flexport—to control their spending, cut costs, and enhance operational efficiency on a global scale.At Brex, you have the opportunity to push boundaries, challenge conventional thinking, and collaborate with some of the brightest minds in the tech industry. We place a strong emphasis on diversity and inclusivity, ensuring that your potential is only limited by your aspirations. We provide you with the tools and resources necessary for professional growth.EngineeringOur engineering teams at Brex focus on building scalable systems with purpose and speed. Covering areas such as Software, Data, Security, and IT, we operate with autonomy and foster deep collaboration. We take on complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture to deployment. Here, engineering is viewed as a craft, and our builders evolve into leaders.What you’ll doIn this pivotal role, you will lead an engineering team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding, account setups, verifications, integrations, and implementation workflows designed to help customers quickly derive value. This position demands strategic thinking, operational excellence, technical leadership, and a passion for providing seamless, AI-enhanced customer journeys. The ideal candidate is an experienced engineering leader skilled in scaling user-facing onboarding systems, delivering outstanding product experiences, and collaborating closely with Product, Design, Operations, and GTM teams.Where you’ll workThis position is based in our Vancouver office, where we embrace a hybrid work model that combines the vibrancy of in-office interactions with the flexibility of remote work. Currently, we require two days in the office each week: Wednesday and Thursday. Starting February 2, 2026, this will increase to three days per week (Monday, Wednesday, and Thursday). Additionally, you will enjoy the benefit of up to four weeks of fully remote work each year!ResponsibilitiesPlay an active role in steering business and product strategies, advocating for a seamless and intuitive customer experience...

Role overview Primer.io is looking for a Senior Customer Success Manager in Vancouver to support customers across North America. The focus is on helping clients use Primer.io’s products effectively and building strong, ongoing partnerships. What you will do Work directly with customers to understand their objectives and challenges Support clients in getting the most value from Primer.io’s solutions Develop and maintain trust-based relationships with key accounts Collaborate with internal teams to address customer needs and deliver tailored outcomes Represent customer perspectives within Primer.io by sharing feedback and advocating for improvements Apply strategic insights to drive product adoption and improve customer satisfaction Location This position is based in Vancouver and serves clients throughout North America.

About LanternLantern is a cutting-edge specialty care platform that connects individuals to top-tier medical professionals exactly when they need it. By assembling a Network of Excellence made up of the nation's leading specialists in surgery, oncology, infusion therapy, and more, Lantern not only offers outstanding care but also provides significant cost savings for employers and their employees. Our members are supported by a dedicated care team, including Care Advocates and nurses, throughout their entire healthcare journey, ensuring they return to good health, reunite with their families, and get back to work. With easy access to specialists nationwide, Lantern guarantees that quality care is just a drive away for the majority. Trusted by some of the largest employers in the nation, we proudly serve over 6 million members across the country. Discover more about us at lanterncare.com.About You:You employ LOGIC in your decision-making process, understanding that progress is vital for enacting meaningful change. You prioritize executing your content while thriving in a fast-paced environment, and you recognize the importance of celebrating both minor and major victories.INCLUSION is a core value for you. You believe in the significance of a diverse and inclusive environment, and you actively seek out the opportunity to work alongside a team that brings varied experiences and perspectives.Your GRIT, determination, and ambition empower you to tackle substantial challenges. Big challenges necessitate innovative solutions and a collaborative team that supports new ideas.You possess a deep commitment to your customers, ensuring that HUMANITY remains at the forefront of every decision. Your customers are not just users of your product; they are the driving force behind your motivation to create meaningful change.Integrity is your guiding principle, focusing on the TRUTH rather than providing people with the answers they wish to hear.You excel in a collaborative team environment, as you believe that teamwork is essential for innovation and effecting change.These principles of LIGHT remind our team that we are making a significant impact by offering guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the most suitable care, resources, and support they need to resume their lives.If this resonates with you, we would be thrilled to connect and discuss career opportunities at Lantern.Please apply through our recruitment platform.

As a Senior Engineering Manager for Enterprise Services Management at Asana in Vancouver, BC, the focus centers on guiding a team dedicated to enhancing the company’s Enterprise Services Management platform. This position involves working with engineers to develop scalable solutions that help organizations meet their objectives more effectively. What you will do Lead and mentor a team of engineers working on the Enterprise Services Management platform Collaborate with product managers and cross-functional partners to define project roadmaps Oversee the delivery of new features, ensuring they meet quality standards and deadlines Encourage the adoption of new technologies and methodologies within the team Leadership approach This role emphasizes building a culture where continuous improvement is valued. The manager will support engineers in exploring innovative approaches and drive efficiency across projects.

Why Join UsAt Brex, we are revolutionizing the way companies manage their spending through our AI-driven spend platform. Our offerings include integrated corporate cards, banking services, and global payments, all complemented by intuitive software for travel and expenses. With tens of thousands of clients, from emerging startups to established enterprises like DoorDash, Flexport, and Compass, Brex empowers businesses to take control of their expenditures, streamline costs, and enhance efficiency on a global scale.Joining Brex means embracing challenges, pushing boundaries, and collaborating with some of the brightest minds in the tech industry. We are dedicated to fostering a diverse workforce and an inclusive culture, allowing your potential to expand based on your aspirations. We equip you with the tools, resources, and support necessary for your career growth.EngineeringOur engineering teams at Brex are focused on creating scalable systems with both speed and purpose. We encompass a variety of fields including Software, Data, Security, and IT, all while maintaining a high degree of autonomy and collaborative spirit. We tackle complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture through to deployment. Here, engineering is more than just a role; it’s a craft where builders become leaders.Your RoleAs the Engineering Manager for Onboarding, you will guide a team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding processes, account setups, verifications, and integration workflows that enable customers to appreciate value swiftly. Success in this position requires strategic vision, operational proficiency, technical leadership, and a strong commitment to delivering seamless, AI-enhanced user experiences. The ideal candidate will have a proven track record in scaling user-facing onboarding systems and delivering exceptional product experiences while collaborating deeply with Product, Design, Operations, and Go-To-Market teams.Work EnvironmentThis role will be situated in our Vancouver office, where we embrace a hybrid work model that blends the vibrancy of office interactions with the flexibility of remote work. Currently, we require a minimum of two in-office days per week, specifically on Wednesdays and Thursdays. Starting February 2, 2026, this will increase to three days weekly, including Mondays, Wednesdays, and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!ResponsibilitiesDrive business and product strategies by advocating for a seamless, intuitive, and efficient onboarding experience.

Why Join Us?At Brex, we are redefining the way businesses manage their spending through our AI-driven spend platform. Our integrated corporate cards, banking solutions, and global payment systems empower companies — from ambitious startups to established enterprises like DoorDash, Flexport, and Compass — to control spending effectively, optimize costs, and enhance operational efficiency.Joining Brex means embracing challenges, pushing boundaries, and collaborating with some of the most innovative minds in the industry. We are dedicated to fostering a diverse and inclusive workplace, ensuring that your potential is limited only by your aspirations. We equip you with the resources and support necessary for your career development.Engineering ExcellenceEngineering at Brex focuses on creating scalable systems with speed and precision. Our teams, spanning Software, Data, Security, and IT, operate with high autonomy and a spirit of collaboration. We tackle complex technical challenges, take ownership of our results, and strive for excellence in every aspect, from architecture to deployment. Here, engineering is a true craft, and builders evolve into leaders.Your RoleIn this pivotal role, you will lead the engineering team that drives the growth engine of Brex. Your responsibilities will include strategic planning, team management, providing technical guidance, and facilitating cross-functional collaboration. We are looking for an experienced engineering leader with a proven track record in driving growth.Work EnvironmentThis position is based in our Vancouver office, offering a hybrid work model that blends the energy of in-office interactions with the flexibility of remote work. Currently, we require two coordinated days in the office each week (Wednesday and Thursday). Starting February 2, 2026, this will increase to three days per week (Monday, Wednesday, and Thursday). Enjoy up to four weeks of fully remote work each year as a perk!Key ResponsibilitiesLead and mentor exceptional teams of product engineers and Salesforce administrators and developers, nurturing their professional growth through coaching, feedback, and hands-on support.Shape the architectural vision, technical roadmap, and project delivery for our Salesforce platform, GTM applications, and Brex.com, focusing on scalability, performance, and security.Advocate for and implement AI-driven solutions to enhance our offerings.

Join Asana as a Senior Engineering Manager, where you will lead a dynamic team focused on developing innovative AI Agents that enhance productivity and collaboration. In this pivotal role, you will shape the vision and strategic direction of our AI initiatives, guiding engineers to build cutting-edge solutions that empower our users. You'll work closely with cross-functional partners to drive the successful execution of projects from inception to launch.

Join Roblox, a vibrant platform where millions explore, create, play, learn, and connect in immersive 3D experiences crafted by our global community of developers and creators.At Roblox, we empower our community to bring their imaginative experiences to life. Our mission is to redefine how people connect from anywhere in the world, on any device, fostering optimism and civility as we strive to connect a billion individuals.A career at Roblox means contributing to the future of human interaction, tackling unique technical challenges at scale, and enhancing shared experiences to be safer and more civil for everyone.The Roblox VisionEvery day, millions come to Roblox to explore, create, play, learn, and connect with friends in immersive 3D experiences crafted by our global community of developers and creators.We are building a platform that empowers our community to bring any experience they envision to life, redefining the way people gather from anywhere in the world, on any device.We are on a mission to connect a billion people with optimism and civility.Why Join Our Rendering Team?We are looking for an experienced and dedicated Senior Engineering Manager to lead our talented team in developing cutting-edge rendering technology.The rendering team at Roblox is crucial in shaping how millions of creators and players engage with our platform. We are passionate about pushing the limits of visuals, scalability, and performance. Our in-house engine is developed by us, allowing us to manage our entire technology stack—from the rendering pipeline and lighting techniques to material systems, voxel terrains, VFX systems, and server infrastructure.Roblox faces an unprecedented scalability challenge: enabling User Generated Content to leverage high-end devices while ensuring compatibility with lower-end mobile devices across various platforms and genres. Our technology stack must empower creators to express their incredible visions, catering to everyone from seasoned developers to enthusiastic newcomers. Our engine must be capable of...

Tigera is at the forefront of network security and observability, providing Calico—a unified platform designed to prevent, detect, and mitigate security breaches within Kubernetes clusters. Our open-source solution, Calico Open Source, stands as the most widely adopted container networking and security solution in the market.With over 100 million containers powered across more than 8 million nodes in 166 countries, Calico software is supported across all major cloud providers and Kubernetes distributions. Industry leaders such as Discover, Chipotle, NBCUniversal, HanseMerkur, Box, Siemens Healthineers, Playtech, Royal Bank of Canada, and Bell Canada trust our technology.As our team expands, we seek individuals who share our passion for innovation and growth, and who will contribute to maintaining Tigera as an exceptional workplace. Our core values emphasize customer focus, high aspirations coupled with agility, continuous learning, and a culture of respect, collaboration, and support.If you are eager to make a significant impact and resonate with our values and vision for career development, we would love to connect!About Your RoleWe are in search of a Senior Software Engineering Manager to lead our Calico Cloud and AI engineering team. In this pivotal role, you will manage a talented team of software engineers and AI/ML developers as we evolve our SaaS platform and lead our transition into autonomous AI agents.Your collaboration with Product Management and cross-functional teams will be essential to defining roadmaps, prioritizing initiatives, and delivering features that exceed customer expectations while solidifying Tigera’s global leadership in Kubernetes networking and observability. You will cultivate a culture of high performance and innovation while fostering a healthy team environment and mentoring engineers in their professional development.This hands-on leadership position requires deep engagement with technical decisions, participation in architectural discussions, and maintaining technical fluency to assist your team and guide system design.This role operates in a hybrid model based in Vancouver.

Join a mission-driven team that is making a global impact! At Trulioo, we are at the forefront of transforming the digital identity verification landscape. As the industry leader, we are reshaping how businesses engage, innovate, and adhere to compliance requirements online.Imagine being part of an award-winning platform that empowers organizations globally to streamline customer onboarding, reduce operational costs, and fight against fraud. Supported by the innovation of Silicon Valley, Trulioo is a trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.Trulioo is more than just a technology company; we are a collective of passionate professionals united in our goal to establish online trust. We are honored to be recognized as a BC Top Employer for the second consecutive year, showcasing our commitment to an inclusive and collaborative workplace that prioritizes people.With our headquarters in Vancouver and additional hubs in San Diego and Dublin, we cultivate a culture of collaboration and transparency. Our hybrid work model allows staff to work three days a week at a hub location, providing a perfect blend of innovation and excitement in a world where trust and technology converge.

Alloy.ai works with consumer goods companies to help them manage supply and demand more effectively. Clients range from makers of daily essentials to specialty products, all navigating shifting consumer habits and complex supply chains. The team brings together experience from startups, large tech companies, and Fortune 100 firms, aiming for high standards and open communication. Alloy.ai values individual ownership and supports a diverse, inclusive workplace. Role overview The Senior Customer Success Manager joins the Client Solutions team in Vancouver, BC, focusing on Mid-Market and Enterprise accounts. This role combines autonomy with accountability, balancing direct work with key clients and oversight across a wider portfolio. The position also plays a part in shaping how Customer Success scales within Alloy.ai. What you will do Identify customer needs and translate them into clear, achievable goals Implement plans that deliver measurable results for customers and their retail partners Address a variety of customer challenges, gaining exposure to demand-side analytics Guide customers in understanding and using supply chain metrics from retailers and trade partners Support customers as they make faster, better-informed decisions to improve profitability Customer success at Alloy.ai Customer outcomes drive Alloy.ai’s approach. The team measures product performance by the success of its users and puts customer needs at the center of every decision.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

xplor seeks a Senior Automation Engineer based in Vancouver to help advance automation across its SaaS products. This role centers on creating and delivering automation solutions that support both efficiency and product quality within the engineering group. Role overview The Senior Automation Engineer will design, build, and implement automation systems aimed at enhancing product and process performance. Collaboration with cross-functional teams is a key part of the job, as is identifying where automation can make the most impact. What you will do Create and develop automation systems that drive improvements in products and internal processes Partner with engineers, product managers, and other stakeholders to spot automation opportunities Deploy solutions that support ongoing development of SaaS offerings Requirements Proven experience in automation engineering, with a track record of designing and delivering automation solutions Comfortable working with engineers, product managers, and teams from other disciplines Motivated to use technology to improve efficiency and product quality

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

Are you a driven and dedicated professional looking to make a significant impact within a rapidly growing consulting and engineering firm? At Apex, we are committed to nurturing your growth and advancing your professional capabilities.With remarkable sales growth, exceptional client retention, strategic acquisitions, and an entrepreneurial spirit, Apex Companies has established itself as a leader in the engineering and environmental consulting industry in the US. We are honored to have been recognized by the Zweig Group as one of the fastest-growing firms in the AEC sector. Our dedication to delivering outstanding service has earned us numerous accolades for project excellence, and as we expand, we invite you to grow with us.We are on the lookout for a Senior Civil Engineer to join our vibrant team in Vancouver, Washington.

At ZoomInfo, we drive career growth by fostering an environment that is fast-paced, innovative, and empowering. You will work alongside passionate teammates who challenge one another and celebrate collective achievements. Our tools and supportive culture are designed to help you make a significant impact and achieve your ambitions swiftly.About the RoleWe are looking for a Senior Analytics Engineer who will become the authority on our data pipeline—the backbone that ingests, processes, and profiles millions of company records to enhance our clients' go-to-market strategies.In this position, you will develop a profound understanding of how our data flows from acquisition through profiling and output. You will analyze code to grasp data transformations and system dependencies, contribute informed perspectives to design discussions with Engineering and Product, and help guide the evolution of our next-gen data infrastructure. As you master our systems, you will play a critical role in leading strategic data improvement initiatives that require both systemic thinking and innovative problem-solving.This role is not focused on merely building dashboards or SQL reports; it centers on comprehending data systems at an architectural level, addressing complex data challenges, and ensuring our pipeline infrastructure evolves consistently to fulfill client needs and sustain our competitive edge.You will collaborate closely with fellow data analysts during an active infrastructure transition phase. As systems stabilize and your expertise deepens, you will gradually take ownership of more pipeline architecture and strategic projects. This role offers substantial growth potential for those eager to become the go-to technical expert in our data systems.

Later is the leading influencer marketing platform designed to empower brands in crafting unforgettable campaigns. By leveraging authentic creator relationships, reliable intelligence, and expert insights, Later eliminates uncertainty from one of marketing's most critical investments.Fueled by a robust AI-driven platform and over a decade of proprietary data—including billions of social interactions, impressions, and more than $2.4 billion in verified influencer-driven purchases—Later equips teams with the insights needed for successful launches.Combining trusted analytics with expert guidance, Later enables brands to select the ideal creators, execute comprehensive campaigns, and achieve significant growth in awareness, engagement, and revenue. Trusted by industry giants such as Nike, Wayfair, Unilever, and Southwest Airlines, Later merges creativity with performance to ensure campaigns not only look great but also produce impactful results. Discover more at later.com.About this position:As a Senior Security Engineer at Later, you will be instrumental in fortifying and expanding the security frameworks that support our platform. This position integrates profound security knowledge with practical engineering skills, concentrating on identity and access management, authentication systems, and secure development methodologies.You will collaborate closely with Engineering, Infrastructure, and Product teams to integrate security into our CI/CD pipelines, internal platforms, and customer-facing systems, allowing teams to operate swiftly while safeguarding our systems, data, and users. This role is a high-impact position for an individual who thinks like a defender, builds like a software engineer, and leads through influence.

Join our dynamic team at cima2 as a Senior Property & Casualty Engineer, where you will have the opportunity to utilize your expertise in risk assessment and engineering principles to enhance our insurance solutions. In this role, you will collaborate with a talented group of professionals, contributing to innovative projects that drive our success in the property and casualty sector.

cima2 is hiring a Senior Industrial Electrical Engineer in Vancouver. This position focuses on designing, developing, and implementing electrical systems that support industrial operations. Role overview The Senior Industrial Electrical Engineer will collaborate with cross-functional teams to deliver projects that meet strict safety and quality standards. The work centers on improving efficiency and supporting innovation within ongoing operations. What you will do Design and develop advanced electrical systems for industrial applications Implement solutions that align with project requirements and safety protocols Work closely with colleagues from other disciplines to ensure project success Requirements Extensive experience in industrial electrical engineering Strong background in designing and implementing electrical systems Commitment to safety and quality standards