Customer Experience Manager

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

Join our dynamic team at indigobooks music as a Customer Experience Representative. In this role, you will play a pivotal part in ensuring our customers receive top-notch service and support. You will assist customers with their inquiries, provide product information, and help resolve any issues they may face. This is an excellent opportunity for individuals who are passionate about customer service and looking to grow their skills in a supportive environment.

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

About FigFig is an innovative Fintech start-up reshaping the lending landscape in Canada. Honored as the Consumer Lender of the Year in 2024, Fig is committed to streamlining the borrowing experience, making it more efficient and accessible for all Canadians.Backed by Fairstone Bank and the Ontario Teachers Pension Plan, Fig uniquely combines extensive lending expertise with the nimbleness of a start-up. This powerful mix enables us to meet the diverse credit needs of Canadians from various financial backgrounds effectively.The RoleWe are excited to announce a pivotal opportunity for a Team Lead, Customer Experience to enhance and drive the performance of our Customer Experience (CX) at Fig. In this strategic role, you will bridge the gap between frontline support and operational excellence, ensuring we provide high-quality, efficient, and scalable customer experiences.You will help shape a modern, AI-driven customer experience in lending, collaborating across both human and automated support channels. This high-visibility position will have a direct impact on our products, operations, and customer outcomes.As a key leader, you will manage escalations, support your team's performance, and contribute to optimizing workflows, tools, and the entire customer journey. Your expertise will be crucial in driving consistency, quality, and continuous improvement in all customer interactions, particularly in leveraging AI-driven tools for scalable support.

Indigo Books & Music Inc. is looking for a part-time Customer Experience Representative in Toronto. This role is the first point of contact for shoppers, helping with questions and making sure each visit to the store is smooth and welcoming. Key responsibilities Welcome customers as they arrive and offer assistance throughout their visit Answer questions and provide clear, accurate information about products and services Keep the store tidy and inviting for all guests Support a positive brand image through attentive, friendly service Location Toronto Schedule Part-time

As the Client Experience Manager at Cavell Risk, you will play a pivotal role in delivering exceptional insurance brokerage services to our clients. You will be the primary point of contact for clients, expertly managing relationships and ensuring high levels of customer satisfaction. In this dynamic position, you will also support our sales and marketing initiatives, driving our firm's success. Note: A valid RIBO license is mandatory for this role.

Relay is a cutting-edge digital banking platform designed to empower self-made entrepreneurs with the financial tools and expertise needed to excel—providing clarity, confidence, and control over every dollar earned, enabling them to transform hard work into enduring success. We achieve this by eliminating financial uncertainty through enhanced visibility, converting cash flow from a persistent source of stress into a clear signal that business owners can leverage to build stronger and more resilient enterprises.As we embark on our next stage of growth, Relay is seeking a Vice President of Customer Experience to elevate our customer support function. You will spearhead the creation of seamless support systems at Relay, which encompasses re-envisioning our operational model, shaping customer experience (CX) enablement, managing business process outsourcing (BPO) partners, and ensuring that customer insights significantly influence product, risk, and business strategies. We are in search of a leader who thrives in ambiguous environments, is willing to roll up their sleeves, and is adept at building systems, cultivating leaders, and creating leverage as Relay continues to expand.At Relay, Customer Support is central to how we cultivate trust with our customers. This role will not only redefine our current support mechanisms but will also ensure that customer insights inform superior decision-making as we grow.Key ResponsibilitiesEstablish Customer Support StrategyArticulate the comprehensive CX vision and set long-term experience benchmarks.Design the support operational framework (onshore, BPO, automation, self-service).Develop a multi-year strategy for channels, staffing, and technology.Proactively identify future capacity, risk, and complexity to mitigate potential issues.Team Leadership and DevelopmentCultivate a robust leadership team and act as a catalyst for team performance.Recruit and mentor senior CX leaders (Directors, Senior Managers) capable of independently driving execution.Define the standards of excellence for each leadership level and provide coaching accordingly.Enhance the organization's ability to make autonomous decisions.Identify and develop high-potential talent for broader responsibilities over time.Minimize single points of failure by distributing ownership and accountability.Drive Business Outcomes: You will be responsible for delivering results, rather than focusing on daily tasks...

Join Miratech as the Director of Customer Experience Partnerships and Alliances, where you will lead strategic initiatives that enhance our customer engagement and drive business growth. In this pivotal role, you will collaborate with internal teams and external partners to develop impactful customer experience strategies that resonate with our clients and elevate our market presence.

Transforming Learning with AIAt Docebo, we harness the power of artificial intelligence to revolutionize workplace learning. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly. Our mission transcends traditional learning; we are dedicated to helping teams accelerate their progress, enhance their efficiency, and concentrate on what truly matters. Our intelligent tools are designed to personalize learning experiences, minimize repetitive tasks, and amplify training effectiveness, resulting in impactful outcomes for both learners and businesses.We are committed to reshaping the future of learning with a team that embraces innovation and challenges conventions. If you're passionate about leveraging AI to enhance people's work lives, you'll find your place with us. Our company values—trust, positive intent, and inclusivity—are embedded in our culture, guiding our daily interactions and decisions.Join over 900 dedicated Docebo team members worldwide in our mission to redefine learning, because the journey of learning never truly ends.Role Overview:As the Senior Customer Success Manager for Enterprise, you will play a pivotal role in ensuring an exceptional customer experience that fosters renewal and long-term satisfaction. Your expertise will help clients navigate their business initiatives and goals, employing curiosity, empathy, and innovative strategies to support their objectives. You will enhance and optimize the usage of our platform, leveraging both existing features and new capabilities. Regular stakeholder meetings and diligent monitoring of key metrics will be essential to assess customer satisfaction.In this consultative role, you will guide Docebo clients to ideal solutions tailored to their unique business needs, considering their industry and use cases. Collaborating with a diverse portfolio of customers and internal teams—including sales, product, marketing, and account management—your primary aim will be to elevate customer satisfaction and foster loyalty, creating enthusiastic advocates for our brand.Key Responsibilities:Drive customer retention by minimizing churn, fostering adoption, and boosting satisfaction.Conduct regular check-ins and assessments to ensure customers derive maximum value from the platform.Collaborate with internal teams to align on customer goals and foster a unified approach to customer success.

About the TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey. This includes managing changes, disruptions, refunds, and customer support interactions from the moment a trip is booked.We develop and maintain high-quality systems that facilitate rapid and efficient customer support on a large scale, such as:Customer self-service experiences within the Hopper app and integrated flows with partners.Internal agent platforms that enable efficient and high-quality resolutions by human agents.HTS Assist, Hopper’s premier AI platform, utilized internally and offered as a B2B solution to global travel partners.Together, these platforms serve millions of travelers through chat, voice, web, and third-party channels, enhancing the post-booking experience globally.About the RoleAs a Senior Software Engineer on the CX Platform team, you will be instrumental in designing, building, and evolving the foundational systems that power Hopper’s post-booking operations. Your contributions will have a direct impact on customer interactions, support agents, and the ongoing growth of HTS Assist in AI-driven voice and chat applications.You will collaborate closely with Product, Design, AI, Data, and Operations teams to create intelligent and scalable customer service systems, including conversational AI workflows, self-service customer journeys, and internal tools utilized by thousands of agents. You will also help develop infrastructure that supports partner-specific experiences.Reporting to a Senior Engineering Manager, you will work alongside engineers focused on platform services, integrations, AI orchestration, and self-service user experience.Day-to-Day ResponsibilitiesDesign, build, and enhance backend and/or full-stack systems that support HTS Assist, internal agent tools, and customer self-service flows.Create scalable APIs, microservices, and orchestration logic that facilitate complex post-booking journeys across AI, chat, voice, and web platforms.Collaborate with product, design, AI, and operations teams to implement features that improve customer experiences and boost agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal and partner use cases.Take ownership of features from technical design through implementation, testing, deployment, monitoring, and iteration.

Role overview AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals with the platform. Key responsibilities Build and maintain strong relationships with clients to support their ongoing success Guide customers through onboarding and help them adopt AfterShip products Review customer feedback to identify trends and highlight areas for improvement Advocate for the customer’s perspective within AfterShip Provide advice and recommendations to help clients achieve their objectives Requirements Proactive in solving problems and engaging with customers Demonstrated commitment to customer satisfaction Ability to spot patterns in feedback and share actionable insights Focus on delivering high-quality service This role is located in Toronto.

Role overview Lyft is looking for a Product Manager to focus on Driver Experience in Toronto. This role centers on improving how drivers interact with the platform and shaping the features that matter most to them. The work directly impacts driver satisfaction and engagement. What you will do Lead cross-functional teams to design and launch new features for drivers Gather and analyze insights to inform the product roadmap Drive improvements that make it easier and more rewarding for drivers to use Lyft Champion the needs of drivers throughout the product development process Location This position is based in Toronto, Canada.

Join Stripe as the Engineering Manager overseeing Agent Experiences, a pivotal role where you will lead the development of innovative solutions to enhance customer interactions. You will collaborate with cross-functional teams to drive product vision and execution, ensuring a seamless experience for our users.

The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.

About Us At Prenuvo, we are pioneering a revolutionary shift from reactive care to proactive health management. Our award-winning whole body scan is quick (under 1 hour), safe (MRI technology poses no ionizing radiation), and non-invasive (no contrast required). Our innovative blend of advanced hardware, software, and AI, combined with a patient-focused experience across our clinics worldwide, empowers us to transform the narrative of healthcare to one of prevention rather than intervention. We are at the forefront of modernizing the healthcare industry, integrating cutting-edge technology and automation into radiology and clinical operations. We are seeking dedicated Patient Experience Representatives to join our expanding team! This role can be based from our Toronto or Vancouver offices. As a vital member of our Patient Experience team, you will enhance our sales, patient care, and retention initiatives by managing incoming inquiries and requests. In a company that prioritizes patient satisfaction, your contributions will significantly influence the patient journey, delivering exceptional service and ensuring a positive experience. The well-being of our patients is our utmost priority! This is a 6-month contract position with the possibility of extension or transition to a full-time role based on business needs and performance. The role follows a hybrid work schedule, requiring one day of in-office work per week at our Toronto Office (M2N 5P6). To thrive in this role, you should be highly customer-oriented with a deep understanding of patient needs and preferences. You must be comfortable in a fast-paced startup atmosphere and adept at prioritizing various demands. Strong communication and interpersonal skills are essential, along with the ability to analyze data to inform decision-making. Join us in reshaping the future of healthcare while collaborating with advanced technology and high-performing teams driven by expertise—help us make a meaningful impact in people's lives!

About the RoleJoin an innovative and collaborative team that excels in delivering exceptional client experiences. As an Account Executive for Experience Management Solutions, you will play a pivotal role in guiding our clients through their digital transformation journeys, leveraging the power of experience management to drive growth and success. You will manage a diverse portfolio of enterprise and mid-market accounts, partnering with senior stakeholders to redefine how feedback from customers, employees, and products can enhance profitability. If you are enthusiastic about consultative selling, thought leadership, and creating long-term value for clients, we invite you to apply for this dynamic position. About UsOptimus SBR is a premier management consulting firm recognized as one of the best workplaces in Professional Services 2024 by Great Place to Work® and as one of Canada’s Most Admired Corporate Cultures™ by Waterstone Human Capital®. We empower organizations to achieve what seems impossible.Our dedicated team of consultants is committed to delivering innovative and impactful results swiftly. As the largest independently owned Canadian management consulting firm, we prioritize our people and culture, attracting the best talent who are curious, entrepreneurial, hardworking, and bold. Culture is Everything. Period.Our consistent recognition as one of North America's top workplaces reflects our commitment to a culture that values growth and individual contributions. We foster an engaging work environment that includes employee-led committees, celebratory events, and dedicated learning paths.

As the Director of Client Experience at Cavell Risk Management Inc., you will play a pivotal role in fostering and nurturing robust relationships with our clients. Your commitment to delivering exceptional service and tailored solutions will ensure that we meet the distinct needs of each business. In addition to managing client accounts, you will proactively identify new business opportunities and collaborate with team members to meet our organizational goals and stimulate growth.

Join our dynamic team at zip as a Product Manager specializing in Onboarding, where you will lead the charge in enhancing our user experience and ensuring seamless integration for new customers. Your role will involve collaborating closely with cross-functional teams to develop strategies that drive user satisfaction and retention.

Artificial Intelligence. Real Impact.At Docebo, we leverage AI to revolutionize workplace learning. As an AI-driven learning platform, we empower organizations to create, deliver, and manage training seamlessly. Our mission transcends traditional learning; we aim to enhance team efficiency, cultivate smarter working habits, and prioritize meaningful tasks. With intelligent tools that personalize learning and eliminate tedious tasks, we transform training from a mere obligation into a potent asset. The outcome? Enhanced experiences for learners and tangible results for businesses.Join a forward-thinking team ready to challenge conventions and shape the future of learning. If you’re passionate about using AI to improve real-life work experiences, you’ll find your place here. Our values, which we call the Docebo Heart, are not just decorative—they guide our daily operations with principles of trust, positivity, and inclusiveness.Are you ready to make a difference? Become a part of our global community of over 900 Docebians and help us redefine the learning landscape, because the journey of learning never ends.About this Role:The Journey Ahead As the Director of Brand Experience and Events, you will be a strategic leader tasked with bringing the Docebo brand to life through all event interactions, whether virtual or in-person. This role demands a refined balance: crafting a unified, premium brand experience while ensuring each event acts as a powerful catalyst for business growth. You will design the attendee journey, linking exceptional brand experiences to quantifiable business outcomes and ROI. By collaborating closely with Sales and Marketing, you will turn events into vital instruments that boost pipeline, enhance customer loyalty, and amplify Docebo's presence in the global market.Daily Responsibilities The responsibilities outlined below are representative and not exhaustive. Additional tasks may be assigned as required.Seamless Integration: Develop and implement a global experiential strategy that infuses Docebo’s distinctive brand identity into every activation, ensuring consistency in aesthetic and messaging across all platforms.Propel the Pipeline: Serve as a strategic partner to Sales and Account Management by crafting engaging pre-event activities and post-event follow-ups that maximize engagement and drive business success.