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Customer Experience Lead at InterPayments | Remote

Remote Full-time $75K/yr - $90K/yr

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Experience Level

Entry Level

Qualifications

We are seeking candidates with a strong focus on customer success, problem-solving skills, and a proactive approach to innovation. A Bachelor's degree in a relevant field is preferred. Previous experience in customer service, particularly within the fintech or SaaS space, will be a significant advantage.

About the job

At InterPayments, a leading FinTech SaaS company based in San Francisco, CA, we are at the forefront of innovation, merging payments and data intelligence. Our mission is to enable merchants and their software providers to significantly reduce payment processing costs. We provide cutting-edge data services that Fortune 1000 companies trust to enhance competition in payment processing with every transaction.

We are looking for passionate, team-oriented individuals who are eager to tackle challenges, drive innovation, and make a substantial impact while cultivating strong relationships with our clients.

Role & Purpose

This is a fully remote, impactful position crucial to how InterPayments engages with its customers. In the complex world of payments, you will be the go-to expert for our merchants, ready to assist them when they face challenges. If you thrive on problem-solving, building relationships, and designing new experiences to improve our services, this role is for you.

This position serves as a launchpad for your career. You will collaborate with various departments, including Sales, Product, Engineering, Finance, and Customer Success, positioning you at the heart of a rapidly growing fintech startup. As our operations expand, this role offers pathways into Operations, Customer Success, and Team Leadership opportunities.

About InterPayments

InterPayments is a dynamic FinTech SaaS company that leverages innovative technology to empower merchants and software vendors, helping them reduce payment processing costs. As a trusted partner to Fortune 1000 companies, we pride ourselves on delivering exceptional data services and fostering a culture of collaboration and growth.

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