Customer Experience Data Analyst

Are you eager to create exceptional customer experiences? Join us as a Flemish Customer Experience Representative and support leading international brands in industries like technology, e-commerce, and online gaming. Your role will be crucial in assisting Flemish-speaking customers, guiding them through their inquiries with professionalism, empathy, and precision.Key ResponsibilitiesDeliver outstanding customer support through email, chat, or phone, tailored to the project.Provide assistance with account questions, technical difficulties, product inquiries, and transaction support.Diagnose issues and propose effective solutions, escalating as needed.Ensure high customer satisfaction through timely, friendly, and precise communication.Adhere to established workflows, guidelines, and service standards.Work collaboratively with internal teams to enhance processes and the overall customer experience.

Join our dynamic team as a Flemish Collections Customer Support Specialist, where you will provide essential telephone and administrative assistance to facilitate effective call and document management. You will be responsible for performing initial analyses of customer information to ensure proper call handling and delivering solutions that align with our company values and guidelines.

About Us: tbibankgr is a dynamic challenger bank operating in Southeast Europe and a frontrunner in alternative payment solutions. We are dedicated to creating a comprehensive ecosystem that integrates financing and shopping, effectively meeting the diverse needs of our customers. Our customer-centric business model has positioned us as one of the most profitable and efficient banks in the region, serving clients across Romania, Germany, Bulgaria, and Lithuania. With our recent expansion into Greece, we are proud to partner with thousands of merchants and consumers. Are you ready to contribute to our remarkable success story?Position Overview: We are currently seeking a passionate and dedicated Customer Experience Agent to join our team in Greece!Key Responsibilities:Manage incoming customer communications via phone, chat, and email, ensuring a top-tier customer experience at every interaction.Deliver accurate and prompt responses, aligning with internal KPIs for each communication channel.Evaluate and process loan applications through a live agent decision-making process (KYC).Participate in a rotating shift schedule (40 hours per week).Foster collaboration and a positive team spirit among colleagues.

Are you ready to enhance operational excellence while delivering exceptional service to our customers? We are in search of an Online Exams & Customer Experience Assistant fluent in German to join our dynamic team at PeopleCert. Your role will be instrumental in ensuring the integrity of our examination processes and elevating customer satisfaction across our global certification services. Be part of our mission and make a significant impact!As an Online Exams & Customer Experience Assistant - German Speaking, your responsibilities will encompass:Customer Service:Deliver outstanding customer support to candidates, testing centers, and various stakeholders using email, chat, and phone communications.Resolve inquiries and issues promptly to guarantee a seamless customer experience throughout the examination and certification lifecycle.Online Proctoring:Ensure the secure and fair administration of certification exams at designated testing centers or online platforms.Uphold exam regulations and protocols to protect the integrity of the certification process.Address any technical or procedural challenges that may arise during examinations.Back-Office Exam Operations:Perform administrative duties related to exam registrations, scheduling, and results processing.Maintain precise and current records in our systems, ensuring compliance with established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Foster effective teamwork by collaborating with other departments to achieve optimal outcomes.Adapt to various tasks and duties relevant to the role, employing a flexible and customer-centric approach to support PeopleCert’s global operations across different time zones.Align your work with our core values of “Quality - Passion - Integrity - Innovation” at all times.

Are you passionate about customer support and technology? Do you want to work with one of the leading BPO companies in Lisbon? Our client is a global leader and one of Portugal's largest companies.Experience living abroad in a renowned international firm while exploring the beautiful city of Athens.Imagine taking surfing or yoga classes after work or discovering a city recognized as the Green Capital in 2020.As a member of an international team, you'll thrive in a multicultural environment with a relaxed atmosphere. You'll be part of a dynamic company that is constantly evolving. Additionally, to enjoy a dual experience of working abroad and a city with 320 sunny days a year, the company provides relocation services to one of its many apartments in the center of the capital, along with assistance for any administrative inquiries.Your mission as a customer support agent is to enhance their operations by delivering top-notch service to their clients while collaborating with prestigious global brands.

Are you eager to facilitate smooth operations and provide exceptional service to our customers? We are on the lookout for a Online Exams & Customer Experience Assistant to deliver unparalleled support while safeguarding exam integrity. As a vital member of our dynamic team, you will play a crucial role in enhancing the efficiency and quality of PeopleCert’s global certification services. Join us to make a lasting impact!In your role as the Online Exams & Customer Experience Assistant - English Speaking, your responsibilities will include:Customer Service:Deliver outstanding customer service to candidates, testing centers, and various stakeholders through multiple communication channels such as email, chat, and phone.Respond to inquiries, resolve issues, and ensure a positive experience throughout the examination and certification process.Online Proctoring:Supervise the secure and fair execution of certification exams at designated testing centers or online platforms.Enforce exam regulations and protocols to uphold the integrity of the certification process.Address any technical or procedural challenges that may arise during exams.Back-Office Exam Operations:Perform administrative tasks related to exam registrations, scheduling, and result processing.Maintain accurate and current records in our systems, ensuring adherence to established procedures and standards.Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.General Duties:Work collaboratively in a team environment and coordinate with other teams to achieve optimal results.Execute any reasonably assigned duties relevant to the role while adopting a flexible and customer-centric approach to support PeopleCert’s international presence across multiple time zones.Ensure alignment with the company’s core values of “Quality - Passion - Integrity – Innovation” in all aspects of work.

Are you ready to enhance operational efficiency and provide exceptional service to our valued customers? We are in search of a Bilingual Online Exams & Customer Experience Assistant proficient in French, to deliver outstanding support while safeguarding the integrity of our examination processes. As an integral member of our agile team, you will play a key role in elevating the quality of PeopleCert's global certification services. Join us and contribute to meaningful change!In your role as an Online Exams & Customer Experience Assistant - French Speaking, your responsibilities will encompass:Customer Service Excellence:Deliver superior customer service to candidates, testing centers, and other key stakeholders via email, chat, and phone communications.Effectively address inquiries, troubleshoot issues, and ensure a positive experience throughout the examination and certification journey.Online Proctoring Oversight:Supervise the secure and equitable administration of certification exams at designated testing sites or online platforms.Uphold exam regulations and standards to preserve the integrity of the certification process.Resolve any technical or procedural challenges that arise during examinations.Administrative Support for Exam Operations:Perform administrative duties related to exam registrations, scheduling, and results processing.Ensure accurate and current record-keeping in our systems, adhering to established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational effectiveness.General Responsibilities:Collaborate efficiently within a team environment, liaising with other departments to achieve optimal results.Execute any reasonable duties and tasks relevant to the role, adopting a flexible, customer-centric approach to support PeopleCert’s multinational presence across various time zones.Consistently align your work and conduct with the company’s core values: “Quality - Passion - Integrity - Innovation.”

Are you ready to enhance customer interactions and ensure the integrity of the examination process? Join our dynamic team as an Online Exams & Customer Experience Assistant specializing in Spanish. You will play a pivotal role in delivering exceptional support and contributing to the efficiency of PeopleCert’s global certification services. Make a difference with us!Your Responsibilities:Customer Service:Deliver outstanding customer support to candidates, testing centers, and other stakeholders via email, chat, and phone.Manage inquiries and resolve issues to ensure a positive customer journey throughout the examination and certification process.Online Proctoring:Supervise the secure and fair administration of certification exams, whether at testing centers or online.Uphold exam regulations to maintain the integrity of the certification process.Troubleshoot any technical or procedural challenges encountered during exams.Back-Office Exam Operations:Perform administrative duties related to exam registrations, scheduling, and result processing.Ensure accurate record-keeping within our systems while adhering to established protocols.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Work collaboratively within a team environment and communicate effectively with other departments to achieve optimal results.Adapt flexibly to fulfill various duties and responsibilities, applying a customer-centric approach to support PeopleCert’s diverse international operations across time zones.Consistently align your work with the company’s core values of “Quality, Passion, Integrity, and Innovation.”

Are you prepared to enhance operational efficiency and provide exceptional service to our clients? We are on the lookout for an Italian-Speaking Online Exams & Customer Experience Assistant to deliver premier support while safeguarding exam integrity. As a vital member of our dynamic team, you will contribute to the effectiveness and quality of PeopleCert’s worldwide certification services. Join us and make a meaningful impact!Your Role:As an Online Exams & Customer Experience Assistant, your responsibilities will encompass:Customer Support:Deliver outstanding customer service to candidates, testing centers, and various stakeholders through diverse communication channels, including email, chat, and phone.Respond to inquiries, resolve issues, and ensure a positive experience throughout the examination and certification process.Online Proctoring:Supervise the secure and equitable administration of certification exams at designated testing centers or online platforms.Uphold exam regulations and policies to ensure the integrity of the certification process.Address any technical or procedural challenges that may arise during examinations.Administrative Exam Operations:Perform administrative tasks related to exam registrations, scheduling, and result processing.Keep precise and current records in our systems, ensuring adherence to established protocols and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Responsibilities:Collaborate effectively within a team environment and communicate with other departments to achieve optimal results.Perform any reasonably assigned duties relevant to the role, adopting a flexible and customer-centric approach to support PeopleCert’s multinational operations across multiple time zones.Ensure your work aligns with the company values of “Quality, Passion, Integrity, and Innovation” at all times.

Join the Award-Winning Team at CQS! We are proud to announce our recognition in the Top Employers 2025 ranking by WhereWeWork.com, based on our employees' feedback, where we achieved: 1st place in the BPO & Services sector 2nd place in the overall Top 50 in GreeceBecome part of a team recognized for its excellent work environment!We thrive on communication and are passionate about delivering services that ensure a positive experience for our customers!We are offering exciting opportunities in customer service, representing the biggest brands in Greece!Join our dynamic team of over 2000 members and advance your career by gaining valuable experience and skills.We look forward to welcoming you to our team as a Customer Support Advisor for one of our projects! Your Role:You will be the primary point of contact for our customers, helping them resolve their issues and positively transforming their service experience! Join us if you:⭐ Have a talent for communication Focus on providing quality customer service Are passionate about achieving your goals Seek a stable work environment with consistent earnings and opportunities for professional growth Want to be part of a team recognized as one of the Top Employers in GreeceAdditional Requirements:High School DiplomaGood knowledge of computers and English languagePrevious experience in a call center or customer service position will be considered an advantageAvailability for 8 or 6 hours, 5 days a week, in morning & afternoon shifts – Positions are based in CQS offices in central Athens, with a hybrid work modelWhat We Offer:Monthly salary paid on fixed dates, based on your experience, with overtime, bonuses, and insuranceRecognition and rewards with a competitive bonus based on individual performancePermanent employment contract from day one - so you can focus on your job securityComprehensive paid training program to transform you into an expert!Opportunity to work from home with a hybrid work model based on performance (flexibility to alternate between office and home)Refer a Friend program with bonuses!Easy access to our offices via public transportationContinuous training and support from our experienced team...

Join Mercier Consultancy as a Portuguese-Speaking Customer Service Representative for our esteemed client in the logistics and courier industry. In this essential position, you will deliver outstanding support to our Portuguese-speaking clientele by addressing inquiries related to logistics, shipping, and courier services.Your fluency in Portuguese will be critical as you assist clients in tracking shipments, resolving delivery challenges, and navigating our comprehensive logistics offerings. You will be instrumental in ensuring customer satisfaction and nurturing positive relationships within the logistics sector.Key ResponsibilitiesProvide exceptional customer service in Portuguese via phone, email, and chat regarding logistics and courier inquiriesSupport customers in tracking their shipments, managing deliveries, and exploring service optionsEfficiently resolve customer complaints and issues in a professional mannerThoroughly document customer interactions in our CRM systemCollaborate with logistics and operations teams to ensure swift resolution of issuesCollect customer feedback to enhance service offerings and overall customer experienceStay updated on industry trends and changes in logistics services

Role Overview Domino's Pizza in Athens is hiring a Customer Service Representative. This position serves as the first point of contact for customers, handling orders and answering questions. The role supports smooth operations and helps maintain Domino's standards for service and satisfaction. Main Responsibilities Take customer orders by phone or in person Respond to customer inquiries and provide accurate information Contribute to a positive dining and ordering experience Support team members in delivering friendly, efficient service

Aambience Services specializes in business process outsourcing, technology services, and robotic process automation. The company is headquartered in Tavros, Athens, and is known for building client trust through consistent quality and expertise. Role overview The E Shop division seeks full-time Customer Service Representatives to join the on-site team at the Athens headquarters. This position centers on handling customer interactions over the phone and by email, ensuring each inquiry is managed with care and professionalism. Main responsibilities Respond to incoming customer calls and provide general information Resolve customer inquiries and offer solutions Document customer interactions accurately Deliver timely solutions or alternatives, track issues, and confirm resolution by phone and email Requirements Strong communication skills Responsible approach to work Ability to manage multiple tasks at once Location This is a full-time, on-site position based in Tavros, Athens, Attica, Greece.

At Mercier Consultancy, we are excited to present an outstanding opportunity for a Czech-Speaking Customer Service Representative to join our team, supporting our client's innovative Digital Marketing Platform. In this crucial position, you will deliver exceptional service to our Czech-speaking clientele, assisting them with inquiries and issues related to our cutting-edge digital marketing solutions.Your proficiency in Czech will be vital as you guide clients through the platform, helping them understand its features and promptly addressing any technical challenges they may face. As an integral part of our committed team, you will play a key role in enhancing customer satisfaction and contributing to their marketing success.Key ResponsibilitiesProvide top-notch customer service in Czech via phone, email, and chat regarding our digital marketing platform.Assist clients with platform setup, campaign management, and performance analytics.Troubleshoot technical issues and deliver swift solutions.Accurately document customer interactions and resolutions in our CRM system.Collaborate with product and technical teams to address complex inquiries.Collect and communicate customer feedback to enhance product features and user experience.Stay informed about the latest trends in digital marketing and technology.

Join Mercier Consultancy as a Czech-Speaking Customer Support Representative in our Logistics Department, based in vibrant Athens, Greece! This pivotal role will allow you to provide top-notch assistance to our Czech-speaking clients, addressing their inquiries related to logistics and supply chain services. Your customer support expertise will be instrumental in facilitating effective communication and resolving issues, ensuring an optimal logistics experience.We are seeking enthusiastic individuals who are passionate about logistics and possess excellent communication skills. If you thrive on helping customers and tackling complex logistical challenges, we want to connect with you!Key Responsibilities Deliver customer support in Czech through various channels including phone, email, and chat Assist clients with questions regarding shipments, tracking, and logistics solutions Accurately document customer interactions and resolutions in our support system Work collaboratively with internal teams to resolve client issues Educate customers on logistics processes and services Collect client feedback to enhance overall service quality Engage in training sessions to keep updated on logistics operations and technologies

Mercier Consultancy is thrilled to offer an exciting opportunity for a Danish Speaking Customer Support Representative within our dynamic Logistics Department, situated in the beautiful city of Athens, Greece! In this pivotal role, you will serve as the primary liaison for our Danish-speaking clientele, delivering exceptional support and assistance tailored to their logistics requirements.If you are passionate about providing outstanding customer service and excel in a team-oriented environment, this position is perfect for you. You will engage directly with clients to address inquiries, furnish pertinent information, and enhance their overall interaction with our logistics solutions.Key Responsibilities Handle customer inquiries in Danish through various channels such as phone, email, and chat Guide clients with questions related to logistics services, shipment tracking, and required documentation Meticulously log customer interactions and resolutions in our customer management platform Work in tandem with internal teams to tackle complex client issues Offer comprehensive insights about logistics processes and available options Gather client feedback to foster service enhancements Engage in training sessions to keep abreast of our services and tools

Join Mercier Consultancy as a Danish Speaking Customer Support Representative in our dynamic Streaming TV Services Department located in Greece! In this pivotal role, you will represent our Danish-speaking clientele, providing exceptional support and guidance related to their streaming services. Your fluency in Danish will facilitate effective communication and contribute to a positive customer experience.This position is perfect for those enthusiastic about entertainment and technology, thriving in a customer-focused setting. You will collaborate with clients to address inquiries, resolve issues, and enhance their overall experience with our streaming services.Key Responsibilities Deliver customer support in Danish via phone, email, and chat Assist clients with inquiries about their streaming services, subscriptions, and content availability Document client interactions and resolutions in our customer management system Work alongside internal teams to effectively resolve complex customer concerns Provide clients with information on features and best practices for utilizing our services Collect user feedback to drive service enhancement Engage in ongoing training to stay informed about product offerings and technical knowledge

Join Mercier Consultancy as we seek a passionate and dedicated German Speaking Customer Support Representative for our esteemed Music Streaming Platform Department! In this entry-level position, you will play a vital role in assisting our German-speaking clientele as they navigate and enjoy our innovative music streaming services. Your exceptional support will contribute to ensuring they have an unparalleled user experience.This opportunity is tailor-made for individuals who have a deep love for music and a commitment to delivering stellar customer service. If you possess strong communication skills and a genuine desire to assist others, we are eager to connect with you!Key ResponsibilitiesProvide customer support to German-speaking users via email, phone, and chat.Assist clients with inquiries related to account management, subscriptions, and platform features.Record and track client interactions and resolutions in our support system.Collaborate with product and development teams to address user concerns effectively.Guide users on how to enhance their music streaming experience.Collect customer feedback to help drive ongoing service improvements.Engage in training sessions to keep updated on platform developments and enhancements.

Join Mercier Consultancy as a German Speaking Customer Support Representative in our vibrant Online Music & Podcast Department! This role is ideal for individuals who are passionate about music and podcasts and want to assist our German-speaking clients in maximizing their creative potential on our platform. Your friendly support will be instrumental in helping creators grow their audiences and enhance their projects.If you have excellent communication skills and thrive in a collaborative atmosphere, we invite you to apply and make a difference!Key Responsibilities Respond promptly to customer inquiries in German via email, phone, and chat. Guide clients on features related to music and podcast creation. Accurately document customer interactions and provided solutions in our support system. Work closely with internal teams to resolve customer issues and gather valuable feedback. Advise clients on effective strategies for promoting their music and podcasts. Engage in training sessions to stay updated on our diverse services and features.