Customer Experience Data Analyst

Transforming the Future of Living.At Blueground, our mission is to revolutionize the way individuals live by providing dependable housing solutions. We are developing the premier global platform for accommodation.With over 350 million people relocating between cities annually, the current housing market fails to meet the demands of today’s mobile populace. Blueground is here to change that narrative.Boasting a portfolio of 40,000+ residences worldwide, available for short or long-term stays, we are just getting started. Our trajectory is one of rapid growth, aiming to redefine living standards and introduce a unique category in the marketplace. Our competitive advantage lies in our cutting-edge proprietary technology, operational excellence, and a dedicated team that executes with agility and precision.Our workplace culture is anchored in five core principles:Guests First: Every decision is driven by our guests' experience.Move Fast: We prioritize speed and momentum.Dive In: We believe the magic is in the details and we engage deeply.Embrace Change: Change is our pathway to growth.Keep It Honest: Transparency fosters progress and strengthens bonds.If you’re eager to contribute to groundbreaking work that reshapes global living standards, we invite you to connect with us.Role OverviewThe Customer Experience (CX) Data Analyst plays a pivotal role in enhancing workforce planning and ensuring performance visibility across the CX team. This position integrates scheduling, real-time workforce management, and data analytics to promote operational excellence, staffing efficiency, and data-driven decision making.Key ResponsibilitiesReporting & Performance TrackingAnalyze and report on critical workforce metrics including service levels, process adherence, utilization, and absenteeism.Provide ongoing staffing insights and optimization suggestions to CX leadership.Monitor individual and team performance metrics to align with business objectives.Analyst & Reporting FunctionDevelop and maintain interactive dashboards and reports to enhance visibility into performance for coordinators, managers, and executives.Generate weekly, monthly, and quarterly performance reports.Oversee and manage the Metabase repository for official CX dashboards and reports.Act as the primary liaison between CX and Business Intelligence (BI) to ensure reporting accuracy and consistency.Automate regular reporting and workflow processes wherever feasible.Maintain a centralized documentation hub for metric definitions and calculation methodologies.Forecasting & Capacity PlanningTrack ticket and call volumes to identify trends, spikes, and their underlying causes.Report on volume fluctuations and propose actionable plans to address them.Design and implement systems for real-time workload monitoring and proactively recommend shift adjustments.Assist in long-term capacity planning in collaboration with CX leadership.

About Us: tbibankgr is a dynamic challenger bank operating in Southeast Europe and a frontrunner in alternative payment solutions. We are dedicated to creating a comprehensive ecosystem that integrates financing and shopping, effectively meeting the diverse needs of our customers. Our customer-centric business model has positioned us as one of the most profitable and efficient banks in the region, serving clients across Romania, Germany, Bulgaria, and Lithuania. With our recent expansion into Greece, we are proud to partner with thousands of merchants and consumers. Are you ready to contribute to our remarkable success story?Position Overview: We are currently seeking a passionate and dedicated Customer Experience Agent to join our team in Greece!Key Responsibilities:Manage incoming customer communications via phone, chat, and email, ensuring a top-tier customer experience at every interaction.Deliver accurate and prompt responses, aligning with internal KPIs for each communication channel.Evaluate and process loan applications through a live agent decision-making process (KYC).Participate in a rotating shift schedule (40 hours per week).Foster collaboration and a positive team spirit among colleagues.

Join Kpler, a leading data intelligence platform for the global commodity markets, as a Market Data Analyst specializing in Agriculture. In this role, you will be vital in analyzing agricultural market trends, interpreting data, and providing insights that will help shape our clients' business strategies.As a part of our dynamic team, you will leverage advanced analytical tools and methodologies to gather and assess data from various agricultural sectors. Your analytical skills will contribute to enhancing our data products and delivering actionable insights to our clients.

Are you eager to create exceptional customer experiences? Join us as a Flemish Customer Experience Representative and support leading international brands in industries like technology, e-commerce, and online gaming. Your role will be crucial in assisting Flemish-speaking customers, guiding them through their inquiries with professionalism, empathy, and precision.Key ResponsibilitiesDeliver outstanding customer support through email, chat, or phone, tailored to the project.Provide assistance with account questions, technical difficulties, product inquiries, and transaction support.Diagnose issues and propose effective solutions, escalating as needed.Ensure high customer satisfaction through timely, friendly, and precise communication.Adhere to established workflows, guidelines, and service standards.Work collaboratively with internal teams to enhance processes and the overall customer experience.

Role Overview Enerwave seeks a detail-focused Billing Data Analyst in Athens, Attica, Greece. This position centers on analyzing billing data, checking for accuracy, and identifying trends or issues that impact business decisions. The analyst’s work supports billing integrity and helps maintain strong customer satisfaction.

Location: Athens, Attica, Greece About FlexCar FlexCar is changing how people lease cars. We offer flexible, accessible leasing options with premium services, aiming to set new standards for mobility in Greece, Italy, Cyprus, Mexico, and other markets. Our team is growing as we continue to expand our reach and impact. The Team FlexCar values curiosity and drive. Team members work alongside experienced professionals and contribute to one of Europe’s most promising startups. We welcome those ready to grow their careers in a collaborative setting. Role Overview The Data Analyst will help shape data-driven strategies across the company. This person will collect, analyze, and interpret data to provide insights that support business growth and operational improvements. What You Will Do Gather, clean, and prepare data from multiple sources Analyze large datasets to identify trends, patterns, and opportunities Build and maintain dashboards and reports using BI tools Work with stakeholders to turn business needs into data solutions Develop and support data models, databases, and reporting systems Apply statistical analysis and predictive modeling methods Perform quality checks to ensure data accuracy and consistency Present findings and recommendations in a clear, actionable way What We Are Looking For Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or a related field At least 3 years of hands-on experience with Power BI Experience with Tableau; knowledge of Looker is a plus Strong SQL skills for data querying and manipulation Advanced use of Excel and/or Google Sheets Solid understanding of statistical analysis and data modeling Programming experience in Python or R is an advantage Ability to explain complex data insights to non-technical colleagues Excellent analytical thinking and problem-solving skills Strong organizational skills and attention to detail Comfort working in a collaborative startup setting Business sense to connect data findings with company strategy Interest in the automotive industry is welcome Benefits Work in a lively startup atmosphere Competitive salary and benefits Opportunities for professional development

About UsPiraeus Bank is dedicated to serving as a cornerstone of stability for the Greek economy, driving growth and fostering innovation. Our mission is to positively impact society, benefiting our customers, employees, shareholders, and the broader community while embodying our core values. We strive to create value in every endeavor, push boundaries, inspire our customers, and cultivate trustworthy relationships.As the leading bank in Greece, Piraeus offers a comprehensive range of financial products and services to approximately 4.5 million customers, leading the market in customer loans and deposits.In 2025, we were honored by The Banker as the “Best Bank in Greece” during the esteemed Bank of the Year Awards. Additionally, at the Euromoney Awards for Excellence, we were recognized as Europe’s Best Bank for Corporate Social Responsibility, Greece’s Best Bank for ESG, and Greece’s Best Digital Bank, showcasing our unwavering commitment to responsible banking, sustainability, and digital transformation.About the Role:We are looking for a talented and qualified Business/Data Analyst to join our dynamic Data Analysis Team. In this pivotal role, you will serve as a vital link between Business Units and our Data Analysis function, adeptly translating business requirements into actionable, data-driven solutions. You will play a key role in the analysis, design, and delivery of data and reporting capabilities, ensuring high data quality, accuracy, and alignment with business objectives. Your contributions will be essential in driving data warehouse initiatives, enhancing reporting, and developing Business Intelligence solutions.Key Responsibilities:Collaborate with Business Units to identify, analyze, and document data and reporting requirements.Analyze requirements and develop detailed specifications for data elements, information flows, and reports sourced from the Bank’s Data Warehouse.Configure and parameterize data structures and reporting components in accordance with business and technical specifications.Conduct User Acceptance Testing (UAT) to verify the accuracy, completeness, and reliability of delivered results.Design and implement initiatives to ensure data quality, consistency, and completeness, including validation checks and controls.Perform ongoing data validation and reconciliation checks to maintain the integrity of outputs.Prepare specifications for new data enhancements or updates to existing structures, aiming to optimize data repository content and usability.

Join Kpler, where we simplify the complexities of global trade, providing insights that empower organizations in the commodities, energy, and maritime sectors. Since our inception in 2014, we've been committed to delivering premier intelligence through intuitive platforms. With a diverse team of over 700 experts from more than 35 countries, we transform intricate data into actionable strategies to help our clients thrive in a dynamic market landscape.We are on the lookout for a passionate and skilled Senior Data Analyst to join our Business Intelligence & Insights team. In this pivotal role, you will contribute to the data foundation that drives Kpler's commercial and strategic decision-making. Reporting to the Head of BI, you'll manage essential data pipelines, design scalable Looker solutions, and serve as a trusted advisor to stakeholders across the organization.This high-impact position is ideal for individuals who excel at the crossroads of data engineering and business analytics. One day, you’ll be constructing robust, production-ready infrastructure, and the next, you’ll be translating complex datasets into actionable insights for a commercial audience. If you’re excited about working with real-time commodity flow data and shaping the BI strategy of a rapidly growing B2B SaaS company, we want to hear from you.

At Kpler, we are committed to empowering our clients to navigate complex market dynamics with confidence. By streamlining global trade information and delivering actionable insights, we enable organizations to make informed decisions in the commodities, energy, and maritime sectors.Since our establishment in 2014, we have prioritized providing superior intelligence through intuitive platforms. Our diverse team of over 700 experts from more than 35 countries works diligently to convert complex data into practical strategies, ensuring our clients maintain a competitive edge in an ever-evolving market landscape. Join us to harness innovative technology for meaningful outcomes and enjoy exceptional support on your path to success.Your Future RoleThe Junior Data Analyst will play a pivotal role in comprehending, analyzing, and transforming data to elevate Kpler’s analytical capabilities and product offerings within the maritime sector. This position merges data proficiency with industry insight to ensure data solutions meet market demands, enhancing data quality and relevance across applications and maritime content. The analyst will engage in all phases of the data lifecycle, including evaluation, collection, management, visualization, and interpretation, with a strong emphasis on generating impactful insights that support decision-making.

Join Our Team at Kaizen Gaming!Kaizen Gaming, the driving force behind Betano, is a leading GameTech company with operations in 20 global markets. We are dedicated to harnessing the latest technology to deliver exceptional entertainment experiences to millions of our valued customers.Our diverse workforce consists of over 2,700 Kaizeners from more than 40 nationalities across three continents. We take pride in being recognized as one of the Best Workplaces in Europe and as a certified Great Place to Work. Here, each day offers unique challenges and opportunities. Are you ready to unleash your potential? About the RoleAs a Senior AI Data Governance Analyst, you will play an essential role within our Data/AI Governance team, contributing to the design and execution of a comprehensive AI governance framework across the organization. Collaborating with both business and technical stakeholders, you will ensure the integrity, consistency, availability, and compliance of AI models and applications, which is vital in the highly regulated betting and gaming industry. Key Responsibilities:Develop and enforce AI governance policies, standards, and procedures.Facilitate the implementation of AI metadata management, data lineage, and quality frameworks.Profile datasets to evaluate their accuracy, completeness, consistency, and integrity for effective AI utilization.Identify, document AI quality issues, and recommend corrective measures.Monitor and analyze AI quality KPIs, supporting remediation initiatives.Maintain AI quality dashboards and reports to communicate trends to stakeholders.Engage in cross-functional meetings to align AI governance priorities.Enhance AI business glossaries, data dictionaries, and catalogs.Collaborate with AI/Data owners, stewards, and custodians to promote governance best practices.Assist with compliance-related AI & Data initiatives (e.g., EU AI Act, GDPR, AML, Responsible Gaming reporting).Evaluate and support AI/Data governance tools (e.g., Atlan, Collibra, Informatica, Microsoft Purview).Contribute to the continuous evolution of the AI governance framework and best practices.

About Us: At tbibankgr, we are a dynamic challenger bank situated in Southeast Europe, recognized as a regional leader in alternative payment solutions. Our innovative ecosystem merges financing and shopping to meet the diverse needs of our customers. With a successful and profitable business model, we are proud to serve clients in Romania, Germany, Bulgaria, and Lithuania.In our quest to expand our global presence, we have established a significant footprint in Greece, collaborating with thousands of merchants and consumers. Are you ready to contribute to our unique success story?Your Role: We are seeking a Senior Data Analyst to join our dedicated team in Greece!Key Responsibilities:Conduct data discovery to identify insights.Collaborate with partners to explore potential data sources and develop data interpretation logic.Acquire data from both primary and secondary sources.Analyze and interpret data, providing regular and ad-hoc reports and insights.Engage in the continuous development of our Data Warehouse (DWH) facilities.Work with extensive datasets from multiple sources to create cohesive data reports.Utilize data manipulation and transformation tools effectively.

Are you ready to enhance operational excellence while delivering exceptional service to our customers? We are in search of an Online Exams & Customer Experience Assistant fluent in German to join our dynamic team at PeopleCert. Your role will be instrumental in ensuring the integrity of our examination processes and elevating customer satisfaction across our global certification services. Be part of our mission and make a significant impact!As an Online Exams & Customer Experience Assistant - German Speaking, your responsibilities will encompass:Customer Service:Deliver outstanding customer support to candidates, testing centers, and various stakeholders using email, chat, and phone communications.Resolve inquiries and issues promptly to guarantee a seamless customer experience throughout the examination and certification lifecycle.Online Proctoring:Ensure the secure and fair administration of certification exams at designated testing centers or online platforms.Uphold exam regulations and protocols to protect the integrity of the certification process.Address any technical or procedural challenges that may arise during examinations.Back-Office Exam Operations:Perform administrative duties related to exam registrations, scheduling, and results processing.Maintain precise and current records in our systems, ensuring compliance with established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Foster effective teamwork by collaborating with other departments to achieve optimal outcomes.Adapt to various tasks and duties relevant to the role, employing a flexible and customer-centric approach to support PeopleCert’s global operations across different time zones.Align your work with our core values of “Quality - Passion - Integrity - Innovation” at all times.

Join Mercier Consultancy as a German-Speaking Data Analyst within our vibrant Social Media Department! In this crucial role, you will analyze social media data and generate insightful reports to steer our marketing strategies and enhance client engagement.Your analytical expertise will be essential in monitoring social media metrics, evaluating user engagement, and translating complex data into clear insights for the team and our German-speaking clients. You will work collaboratively with marketing professionals to refine campaigns through in-depth data analysis, significantly improving our clients' online presence.Key Responsibilities Evaluate social media metrics to assess audience engagement and overall performance Develop detailed reports that offer data-driven insights and strategic recommendations Work closely with marketing teams to formulate and optimize social media strategies Analyze competitor activities and identify industry trends in social media Leverage analytics tools to assess the success of social media campaigns Contribute to content strategy by providing data-supported insights Stay informed on the latest social media trends and analytics techniques

# Join Our Team at Enerwave | Empowering Energy SolutionsAt Enerwave, a proud member of HELLENiQ ENERGY, we stand at the forefront of delivering innovative energy solutions with a commitment to excellence. Our passionate team is the heart of our success, and we are dedicated to creating an environment where our employees can thrive and make a difference. We are excited to announce a range of incredible opportunities at our headquarters in Athens, spanning various departments and expertise.We are seeking a passionate Customer Insights Analyst to join our dynamic team. In this role, you will be instrumental in collecting, analyzing, and interpreting customer data from diverse sources, revealing actionable insights that will shape strategic decisions across our organization. By utilizing both quantitative and qualitative research methods, you will enhance our understanding of customer behaviors, preferences, and needs, ultimately improving customer experiences, refining marketing strategies, and driving product development.

Are you eager to facilitate smooth operations and provide exceptional service to our customers? We are on the lookout for a Online Exams & Customer Experience Assistant to deliver unparalleled support while safeguarding exam integrity. As a vital member of our dynamic team, you will play a crucial role in enhancing the efficiency and quality of PeopleCert’s global certification services. Join us to make a lasting impact!In your role as the Online Exams & Customer Experience Assistant - English Speaking, your responsibilities will include:Customer Service:Deliver outstanding customer service to candidates, testing centers, and various stakeholders through multiple communication channels such as email, chat, and phone.Respond to inquiries, resolve issues, and ensure a positive experience throughout the examination and certification process.Online Proctoring:Supervise the secure and fair execution of certification exams at designated testing centers or online platforms.Enforce exam regulations and protocols to uphold the integrity of the certification process.Address any technical or procedural challenges that may arise during exams.Back-Office Exam Operations:Perform administrative tasks related to exam registrations, scheduling, and result processing.Maintain accurate and current records in our systems, ensuring adherence to established procedures and standards.Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.General Duties:Work collaboratively in a team environment and coordinate with other teams to achieve optimal results.Execute any reasonably assigned duties relevant to the role while adopting a flexible and customer-centric approach to support PeopleCert’s international presence across multiple time zones.Ensure alignment with the company’s core values of “Quality - Passion - Integrity – Innovation” in all aspects of work.

Are you ready to enhance operational efficiency and provide exceptional service to our valued customers? We are in search of a Bilingual Online Exams & Customer Experience Assistant proficient in French, to deliver outstanding support while safeguarding the integrity of our examination processes. As an integral member of our agile team, you will play a key role in elevating the quality of PeopleCert's global certification services. Join us and contribute to meaningful change!In your role as an Online Exams & Customer Experience Assistant - French Speaking, your responsibilities will encompass:Customer Service Excellence:Deliver superior customer service to candidates, testing centers, and other key stakeholders via email, chat, and phone communications.Effectively address inquiries, troubleshoot issues, and ensure a positive experience throughout the examination and certification journey.Online Proctoring Oversight:Supervise the secure and equitable administration of certification exams at designated testing sites or online platforms.Uphold exam regulations and standards to preserve the integrity of the certification process.Resolve any technical or procedural challenges that arise during examinations.Administrative Support for Exam Operations:Perform administrative duties related to exam registrations, scheduling, and results processing.Ensure accurate and current record-keeping in our systems, adhering to established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational effectiveness.General Responsibilities:Collaborate efficiently within a team environment, liaising with other departments to achieve optimal results.Execute any reasonable duties and tasks relevant to the role, adopting a flexible, customer-centric approach to support PeopleCert’s multinational presence across various time zones.Consistently align your work and conduct with the company’s core values: “Quality - Passion - Integrity - Innovation.”

Are you ready to enhance customer interactions and ensure the integrity of the examination process? Join our dynamic team as an Online Exams & Customer Experience Assistant specializing in Spanish. You will play a pivotal role in delivering exceptional support and contributing to the efficiency of PeopleCert’s global certification services. Make a difference with us!Your Responsibilities:Customer Service:Deliver outstanding customer support to candidates, testing centers, and other stakeholders via email, chat, and phone.Manage inquiries and resolve issues to ensure a positive customer journey throughout the examination and certification process.Online Proctoring:Supervise the secure and fair administration of certification exams, whether at testing centers or online.Uphold exam regulations to maintain the integrity of the certification process.Troubleshoot any technical or procedural challenges encountered during exams.Back-Office Exam Operations:Perform administrative duties related to exam registrations, scheduling, and result processing.Ensure accurate record-keeping within our systems while adhering to established protocols.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Work collaboratively within a team environment and communicate effectively with other departments to achieve optimal results.Adapt flexibly to fulfill various duties and responsibilities, applying a customer-centric approach to support PeopleCert’s diverse international operations across time zones.Consistently align your work with the company’s core values of “Quality, Passion, Integrity, and Innovation.”

Are you prepared to enhance operational efficiency and provide exceptional service to our clients? We are on the lookout for an Italian-Speaking Online Exams & Customer Experience Assistant to deliver premier support while safeguarding exam integrity. As a vital member of our dynamic team, you will contribute to the effectiveness and quality of PeopleCert’s worldwide certification services. Join us and make a meaningful impact!Your Role:As an Online Exams & Customer Experience Assistant, your responsibilities will encompass:Customer Support:Deliver outstanding customer service to candidates, testing centers, and various stakeholders through diverse communication channels, including email, chat, and phone.Respond to inquiries, resolve issues, and ensure a positive experience throughout the examination and certification process.Online Proctoring:Supervise the secure and equitable administration of certification exams at designated testing centers or online platforms.Uphold exam regulations and policies to ensure the integrity of the certification process.Address any technical or procedural challenges that may arise during examinations.Administrative Exam Operations:Perform administrative tasks related to exam registrations, scheduling, and result processing.Keep precise and current records in our systems, ensuring adherence to established protocols and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Responsibilities:Collaborate effectively within a team environment and communicate with other departments to achieve optimal results.Perform any reasonably assigned duties relevant to the role, adopting a flexible and customer-centric approach to support PeopleCert’s multinational operations across multiple time zones.Ensure your work aligns with the company values of “Quality, Passion, Integrity, and Innovation” at all times.

Join Mercier Consultancy as we seek a talented Dutch Speaking Data Analyst for our vibrant Social Media Department! This pivotal role focuses on interpreting and analyzing social media data, offering insights that will shape our marketing strategies and enhance client engagement.In your position as a Data Analyst, you will be tasked with monitoring social media performance, identifying trends, and reporting your analytical findings. Your proficiency in Dutch will be essential as you collaborate with our Dutch-speaking clients to elevate their social media presence and drive engagement.Key ResponsibilitiesAnalyze social media metrics to gain insights into audience engagement and behavior.Craft comprehensive reports that translate data into actionable marketing strategies.Work collaboratively with marketing teams to design and refine social media campaigns.Examine market trends and competitor performance across social media platforms.Leverage analytics tools to evaluate the success of social media initiatives.Support content creation by providing insights driven by data.Stay informed about the latest developments in social media trends and analytics tools.

Cross Border Talents is actively seeking motivated Bilingual Swedish/English Quality Analysts to join our team in the vibrant tourism sector for a prestigious hospitality brand in Greece. If you're considering a new adventure abroad, this opportunity is for you!Your Typical Day Will Involve:Are you passionate about enhancing performance? Do you excel at identifying areas for improvement? In this role, you will evaluate and analyze customer interactions to elevate customer experience and satisfaction scores. Your keen listening skills will ensure accurate information is conveyed to customers, while your analytical abilities with spreadsheets will uncover patterns that inform performance training. This role entails verifying that employees deliver accurate verbal statements, adhere to client requirements and policies, and identify commonalities in associate scripts.What You Can Anticipate:Support for your career and professional growth.An inclusive culture and a community-oriented organization that encourages giving back.A global team of inquisitive, lifelong learners aligned with our company values.A competitive compensation package along with performance bonus opportunities, and benefits that may pleasantly surprise you!