Customer Experience BPO Manager, Workforce Management & Programs

Join our dedicated team at max-ssm as an Oral & Maxillofacial Surgeon in Philadelphia, PA. We are seeking a highly skilled and compassionate professional to provide exceptional surgical care to our patients. You will have the opportunity to work with a diverse patient population and collaborate with a team of experienced professionals in a state-of-the-art facility.

Join our dedicated team at Max-SSM as a Patient Care Coordinator in Elkins Park, PA. In this vital role, you will be the first point of contact for patients, ensuring they receive exceptional care and support throughout their journey. Your responsibilities will include managing patient appointments, coordinating with healthcare professionals, and providing vital information to enhance patient experiences.

About Us:At Gushwork, we are transforming the way businesses achieve online visibility. As an innovative AI startup, we empower B2B companies to enhance their presence in AI-driven search engines like ChatGPT, Gemini, and Perplexity. Our mission is to create a robust content engine on websites that not only attracts AI traffic but also engages human visitors.Based in the US and Bengaluru, we have successfully secured over $11M in funding from leading global venture capital firms, including Lightspeed. As the landscape of search continues to evolve towards AI, we are committed to ensuring that B2B companies stay ahead of the curve.We are at a pivotal moment in our growth journey—rapidly innovating, tackling complex challenges, and developing technology that is becoming essential in the AI-driven marketplace. If you're eager to work on stimulating problems alongside a talented team in a fast-paced environment, we would be thrilled to connect with you.Explore more about the role below—if it resonates with you, we look forward to meeting you!

Lead Account ManagerLocation: Oval, London - onsiteType: Full-timeSalary: £50-65K OTE*We encourage all applicants, regardless of salary expectations, to apply as our salary banding is based on transferable skills, tenure, industry experience, and interview performance. What We’re Building and WhyIn the UK, schools allocate over £2 billion annually to temporary staffing, with £600 million going to recruitment agencies—funds that could better serve classrooms and teachers’ salaries. At Zen Educate, we are revolutionizing this model. Our online platform connects schools with fully vetted teachers and support staff, ensuring that funds are redirected back into education. Since our launch in 2017, we’ve saved schools over £30 million, and with our recent $37 million Series B funding—the largest EdTech funding round in Europe last year—we're rapidly expanding in both the UK and the US. Join us during this exciting growth phase and make a significant impact!Ready to Make a Difference?As a critical leader at Zen, you will have the unique opportunity to shape the future of our products and contribute to our growth. This role offers substantial responsibility and autonomy, allowing you to make a lasting impact on our company and team.Responsibilities- Drive the commercial success of Zen in supporting London schools.- Oversee commercial performance, establish targets, and implement strategies while fostering relationships with school leaders and enhancing team capabilities.- Collaborate with team leaders to design and execute effective marketing campaigns.- Manage and mentor Account Managers.- Boost efficiency in booking days and cultivate strategic partnerships with key stakeholders.- Develop senior-level strategic relationships with executives and trust leaders in your region.Success KPIs- Year-over-year revenue growth among London schools.- Year-over-year growth in active schools within London.- Year-over-year school retention rates and expansion into new markets.- Effectiveness of marketing efforts and new business initiatives to attract schools and staff.- Efficiency in resourcing with a focus on candidate vetting and placement.- Percentage of Zen Educate platform feature adoption.Requirements- Proven managerial experience in a similar role.

Education Recruitment Team LeadLocation: Oval, London - onsiteType: Full-timeSalary: £50-65K OTE*If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance Join Us in Transforming Education!At Zen Educate, we are tackling a significant issue: UK schools spend over £2 billion annually on temporary staffing, with a staggering £600 million going to recruitment agencies. We believe this money should be reinvested into classrooms and teachers' salaries. Our innovative online platform connects schools directly with fully vetted teachers and support staff, ensuring maximum efficiency and cost savings. Since our launch in 2017, we have saved schools over £30 million, and with the recent closure of a $37 million Series B funding round—the largest in European EdTech last year—we are poised for rapid growth in both the UK and the US . Now is the perfect time to join our mission, make a meaningful impact, and grow with us.Are You Ready to Make a Difference?As the Education Recruitment Team Lead, you will step into a crucial leadership role, providing you with the responsibility and autonomy to shape our product and strategy for the future. You will play a vital part in the growth of our company and team during this exciting phase.Key Responsibilities- Drive the commercial success of Zen by effectively supporting schools across London.- Own commercial outputs, establish targets, and implement strategies while fostering relationships with school leaders and enhancing team skill sets.- Collaborate with team leaders to design and execute impactful campaigns.- Provide leadership and guidance to Account Managers.- Enhance efficiency in booking days and cultivate strategic partnerships with stakeholders.- Develop and maintain senior-level relationships with key stakeholders, including Executive School leaders and Trust CEOs.Success Metrics- Year-over-year (YoY) revenue growth for schools in London.- Year-over-year (YoY) growth of active schools in London.- Year-over-year (YoY) school retention rates and expansion into new markets.- Effectiveness of marketing and new business campaigns aimed at attracting schools and staff.- Resource efficiency and prioritization, ensuring candidates are vetted and placed effectively.- Percentage of platform adoption for Zen Educate features.Your Qualifications- Proven experience in educational recruitment or related fields.- Strong leadership skills with a focus on team development and success.- Excellent communication and relationship-building abilities.- Strategic mindset with an ability to analyze data and derive actionable insights.- Passion for improving education and a commitment to our mission.

Key Highlights Location: Our headquarters are located in London (Oval). While we prefer candidates who can work onsite with our Product Team, we are open to connecting with individuals across the UK!Employment Type: Full-timeSalary Range: £60,000 – £70,000Introduction Hello! I’m JC, the Head of Design at Zen Educate. My journey began with sketching the initial versions of our product during my evenings and weekends, long before we had a team, branding, or an office. Now, I lead our expanding design team as we tackle increasingly complex and impactful challenges across both sides of the Atlantic.I am in search of a Senior Product Designer who is eager to engage in meaningful work that lies at the intersection of service, system, and interface design. The ideal candidate should be deeply user-focused, possess excellent communication skills, think in terms of workflows rather than just screens, and be enthusiastic about collaborating with product, engineering, our commercial team, and most importantly, our customers, to address real-world challenges in education.At Zen, design is about defining problems, navigating uncertainty, collaborating with confidence, and creating simple, scalable, and elegant experiences that truly make an impact.Our Core Values for Designers:Clarity Above All – We value clear thinking, visuals, and storytelling.Systems Thinking – Understanding how a screen integrates into the larger workflow.Craft & Impact – Quality design is purposeful, not just aesthetic.Bias to Ship – Striving for progress over perfection.Curiosity and Candor – Exceptional design stems from thoughtful questioning and sincere collaboration.As a relatively small design team, you will have significant opportunities to influence our processes, enhance design maturity organization-wide, and leave a lasting mark on a product that has a profound impact on real-world education.What We Are Building and WhyOur mission is to connect the right teachers with the right schools, enhancing the educational landscape...

Join zeneducate as a Workers’ Compensation Program Manager in Chicago, where you will oversee and enhance our workers' compensation initiatives. In this pivotal role, you will be responsible for developing strategies that ensure effective management and compliance with workers’ compensation regulations, while advocating for the welfare of our employees.

Join zeneducate as a Workers’ Compensation Program Manager, where you will lead the development and management of our workers’ compensation program. This role is pivotal in ensuring compliance, optimizing claims processes, and enhancing employee safety. You will collaborate with cross-functional teams to design effective policies and provide training to ensure a comprehensive understanding of workers’ compensation across our organization.

About BlaBlaCarBlaBlaCar is the premier global platform for community-based travel, connecting over 27 million members annually to share rides or travel by bus across 21 countries. Our diverse team of 800 employees represents more than 50 nationalities, with 30% embracing fully remote work across our five international offices.Since its launch in Brazil in 2015, BlaBlaCar has attracted over 8 million users in the country. With our leading carpooling application and the exciting integration of a bus network, we are committed to establishing ourselves as the primary choice for shared road mobility in Brazil.Your MissionIn the role of Senior Account Manager, you will oversee local bus partners, ensuring the operational success of the BlaBlaCar Bus Marketplace in Brazil. Collaborating with senior stakeholders, your focus will be on driving growth in your territory and enhancing partner satisfaction. Your expertise in sales, business consulting, and operational excellence will be vital in strengthening these essential partnerships.

Join Firstbase as Head of RevenueAt Firstbase, we empower tens of thousands of businesses — from innovative startups to established public companies — to simplify their operations in compliance, finance, analytics, and all back-office functions. Our unique platform serves as the backbone for running your entire business.Our mission? To transform business management into a seamless experience. We achieve this by integrating the general ledger and consolidating data across all business operations. Compliance tasks are automatically flagged and often resolved without manual intervention. Real-time business metrics are reliable, easily accessible, and straightforward. Plus, hiring new talent, sending invoices, or filing taxes can all be accomplished from a single interface.We’re redefining the landscape by bundling solutions that have never been combined. We’re not merely creating an incorporation tool or an ERP; we’re pioneering a new category: the Company Operating System (OS).Our Work CultureWe thrive in moments of clarity where focus and confidence lead us to make impactful decisions. These are the times when our best work emerges, and we aspire to cultivate more of such moments.We prioritize craftsmanship over mere busyness, clarity over complexity, and resilience above all else. We aim for excellence, shunning mediocrity, and communicate with unwavering transparency.We are committed to accelerated career development, taking pride in nurturing talent from within, and we prefer to promote from within before seeking external candidates.About Our TeamThe Revenue Team is the driving force behind our next growth phase. This team integrates Account Management, Performance Marketing, Growth Engineering, and Partnerships into a cohesive and high-impact unit. This is not just a support organization; it’s a catalyst for growth. We operate swiftly, experiment boldly, and are at the forefront of our most critical growth initiatives. Over the coming year, no team will influence Firstbase’s trajectory more significantly.Your RoleAs the Head of Revenue, you will spearhead the comprehensive go-to-market strategy and lead Firstbase’s most vital growth projects. You will set the strategic vision, assemble a world-class team, and ensure seamless cross-functional execution across all revenue-generating channels.Lead and implement a cross-functional revenue strategy across Account Management, Growth Engineering, Performance Marketing, and Partnerships to achieve synchronized go-to-market execution.

Join Firstbase as a Channel Partner ManagerAt Firstbase, we empower tens of thousands of businesses — ranging from dynamic startups to established public companies — to simplify their back-office operations, including compliance, finance, and analytics. Our platform is designed to manage every aspect of running a company seamlessly.Our mission is to transform the way businesses operate, making it feel effortless. By maintaining the general ledger and integrating data across all business functions, we automate compliance tasks and provide real-time metrics that are both accurate and easy to interpret. Whether your needs involve hiring, invoicing, or tax filing, all can be managed from our unified interface.We are not simply creating tools; we are pioneering an entirely new category known as the Company OS.Our Work CultureWe thrive in an environment where clarity and focus reign, allowing us to perform at our best. Our team values craftsmanship over mere activity, clarity over complexity, and resilience in all endeavors. We aim high and prioritize transparency in our communications.We believe in nurturing talent internally, favoring the promotion of our own team members and fostering accelerated career growth for our employees.The RoleAs a Channel Partner Manager, you will play a pivotal role within our sales team. Your primary responsibilities will involve researching, negotiating, and securing partnerships that will enhance our customer ecosystem through affiliates. You will also be instrumental in expanding our partner network and refining our sales playbook.Your ResponsibilitiesMeet and exceed monthly and quarterly sales targets; identify qualified leads and finalize partnershipsLeverage a CRM to effectively manage your sales pipeline, forecast business performance, and uphold data accuracyFoster and maintain proactive engagement with our affiliates' partners

About FirstbaseTens of thousands of businesses, from emerging startups to established public enterprises, trust Firstbase to simplify compliance, finance, analytics, and all aspects of back office operations. We offer a single platform designed to manage your entire business seamlessly.Our mission is to transform the experience of running a business into something almost magical. We achieve this by integrating the general ledger and unifying data across all business functions. Compliance tasks are flagged and often resolved automatically, providing real-time business metrics that are accurate, accessible, and easy to interpret. Whether you need to onboard a new employee, issue an invoice, or file taxes, you can handle it all from one interface.We are pioneering what has never been combined before. We’re not just creating an incorporation tool, an ERP, or an AI accountant; we are defining an entirely new category: the Company OS.Our Work CultureWe treasure moments when distractions fade, allowing us to move with clarity, confidence, and focus — achieving the right outcomes at the right moments. These are the times when our best work is accomplished, and we continuously strive to create more of them.We prioritize craftsmanship over mere busyness, clarity over complexity, and resilience above all — whether it requires hard work or patience. We aim for excellence, eschewing mediocrity, and communicate with fearless transparency.We believe in fast-tracking career development and take pride in nurturing talent from within, always opting to promote our own team members before seeking external candidates.About the Sales TeamThe Account Executive position is a vital role within our sales team. As the face of our dynamic sales organization, you will engage in research, negotiation, and closing of business deals.You will sell across multiple channels, presenting substantial opportunities to enhance sales performance while focusing on developing our partner network and relationships, and contributing to our sales strategy.Your Role and ResponsibilitiesJoin a leading position in B2B tech sales, propelling the growth of Firstbase.io, launching innovative solutions, and shaping strategic initiatives that will define the future of global operations.Your key responsibilities will include:Meeting monthly and quarterly sales targets; identifying qualified opportunities and closing business.Utilizing a CRM to effectively manage your pipeline, forecast business, and maintain accurate data.

About FirstbaseFirstbase is the go-to platform for tens of thousands of businesses, ranging from fledgling startups to established public enterprises, looking to simplify compliance, finance, analytics, and every component of back-office operations. We provide an integrated solution to manage your entire company seamlessly.Our mission is to make business management feel effortless and magical. We achieve this by consolidating the general ledger and harmonizing data across all business functions. Compliance tasks are flagged and often resolved automatically, while real-time business metrics are accurate, accessible, and user-friendly. Whether you need to hire new talent, send an invoice, or file taxes, you can accomplish it all from a single interface.We are innovating by bundling services that have never been bundled before. Our vision goes beyond creating an incorporation tool, an ERP, or an AI accountant; we are pioneering a completely new category: the Company OS.How We OperateWe value the clarity and focus that come when distractions fade away, allowing us to make the right decisions at the right time. These moments inspire our best work, and we continuously strive to cultivate them.We prioritize craftsmanship over mere busyness, clarity over complexity, and resilience above all — whether it demands hard work or patience. We set high goals, reject mediocrity, and communicate with fearless transparency.We are committed to fostering rapid career advancement and take pride in nurturing talent from within, always favoring internal promotions over external hires.About the TeamOur Business Operations team is responsible for aligning goals, ensuring clarity, and executing strategies throughout the organization, promoting operational excellence at every level. We work swiftly, tackle complex challenges using data, and maintain smooth operations as we scale. You will have the opportunity to lead impactful projects, influence strategic decisions, and engage in a collaborative, remote-first culture that champions innovation and initiative.Your RoleAs a strategic team member, you will convert ideas into tangible results, spearheading new product launches, leading go-to-market strategies, and using data analytics to inform decisions, enhance performance, and expand operations across the organization.Key responsibilities include:Collaborate with cross-functional teams to conceptualize, validate, and launch innovative product offerings.Establish KPIs and success metrics for pilot projects and monitor performance post-launch.Develop and implement operational strategies to optimize business processes.

Join Firstbase as a Growth Manager!At Firstbase, we empower tens of thousands of businesses, from budding startups to established public enterprises, to enhance their operational efficiency. Our platform consolidates compliance, finance, analytics, and all back-office functions into one seamless experience.Our mission is to simplify business management to the point where it feels almost magical. By maintaining a comprehensive general ledger and integrating data across various functions, we ensure compliance tasks are flagged and often resolved automatically. Our real-time business metrics are accurate, accessible, and easy to interpret. Need to onboard a new team member, send out an invoice, or handle tax filings? You can do all that from our unified interface.We're not just bundling existing solutions; we're pioneering a brand-new category: the Company OS.Our Work CultureWe value moments of clarity and focus that lead us to produce our best work. Our emphasis is on craftsmanship over mere busyness, clarity over confusion, and resilience, whether through hard work or patience. We set ambitious goals, reject mediocrity, and embrace fearless transparency in our communications.At Firstbase, we prioritize the advancement of our team members, cultivating talent from within our ranks.The Team You’ll JoinOur Go-to-Market team serves as the driving force for our next phase of growth, combining account management, performance marketing, growth engineering, and partnerships into a dynamic, high-impact unit. This is not merely a support function; it acts as a multiplier for our success. We move swiftly, experiment boldly, and are at the forefront of our most critical growth initiatives.Your RoleAs a Growth Manager, you will be pivotal to our success. You will oversee the creative and project management processes for our paid and lifecycle campaigns, ensuring each initiative is executed smoothly from inception to launch with well-defined timelines and roles.Lead project management for paid and lifecycle campaigns, ensuring clarity, defined roles, and effective processes throughout the project lifecycle.Conduct weekly sprint planning and manage status updates to keep initiatives on track and progressing.

About FirstbaseFirstbase is the essential operating system for businesses, empowering tens of thousands of companies — from nascent startups to established public enterprises — to effortlessly manage compliance, finance, analytics, and every aspect of back-office operations. Our platform offers a seamless experience for running your entire business.Our mission is to transform business management into a magical experience. We achieve this by centralizing the general ledger and integrating data across all functions. Compliance tasks are proactively identified and often resolved automatically, ensuring that real-time business metrics are precise, accessible, and easily comprehensible. Whether you’re onboarding a new employee, issuing an invoice, or filing taxes, all tasks can be accomplished from one unified interface.We are pioneering a new category known as the Company OS, which bundles together functionalities that have never been combined before. We are not merely developing an incorporation tool, an ERP system, or an AI accountant; we are redefining how businesses operate.Our Work CultureWe value clarity, confidence, and focus, cherishing the moments when distractions recede and we engage in meaningful work. Our commitment to craftsmanship over busyness, clarity over complexity, and resilience drives us to aim high and avoid mediocrity. We communicate with fearless transparency and take pride in our ability to cultivate talent from within, promoting our team members before seeking external candidates.About the TeamOur newly formed team is charged with an ambitious goal: to craft the most compelling, high-quality content in the tech industry. We believe that content should do more than just inform; it should inspire. While many tech companies settle for generic, surface-level content, we recognize a vast opportunity to distinguish ourselves by sharing stories that resonate deeply and uplift the human spirit. From insightful written articles to engaging video content, our mission is to evoke emotions and create lasting memories.Your RoleIf the vision described above resonates with you, this is your chance to lead our content strategy from the ground up. You will be responsible for defining and executing a comprehensive content strategy encompassing short- and long-form editorial, video production, and live storytelling. Collaborating closely with leadership and top-tier external talent, you will have the opportunity to build the world’s premier content team. Your responsibilities will include:Developing innovative content formats focused on long-form video and storytelling that captivate and inspire audiences.Leading and mentoring a dynamic team of content creators to execute high-quality deliverables.Collaborating with cross-functional teams to ensure alignment and consistency in messaging.

About FirstbaseAt Firstbase, we empower tens of thousands of businesses—ranging from innovative startups to established public companies—to optimize their operations across compliance, finance, analytics, and every aspect of back-office management. Our platform serves as a comprehensive solution to manage your entire organization seamlessly.Our mission is to transform the way businesses operate, making it feel effortless and magical. By taking ownership of the general ledger and integrating data across all business functions, we facilitate automatic resolution of compliance tasks and provide clear, real-time business metrics. Whether you’re hiring a new team member, sending an invoice, or managing tax filings, our unified interface makes it all possible.We are pioneering a new category in business management, combining elements that have never been bundled before, creating what we call the Company OS.Our Work PhilosophyWe value moments of clarity, where focus and confidence take precedence, enabling us to deliver our best work. Our culture emphasizes craftsmanship over mere busyness, clarity over complexity, and resilience in all circumstances. We strive for excellence, avoid mediocrity, and communicate with unwavering transparency.We are committed to fostering career growth within our team, prioritizing internal promotions and nurturing talent from within.About the TeamAs a Senior Accountant reporting to the Accounting Fulfillment Manager, you will lead a remote team of bookkeepers to ensure accuracy and compliance. Collaborating closely with the engineering and product teams, you will tackle daily challenges and enhance processes.Your ResponsibilitiesIn this role, you will spearhead a team of talented bookkeepers and work alongside exceptional engineers, contributing to a product poised to become a global leader in the industry.Your key responsibilities include:Overseeing a remote team of bookkeepersEnsuring monthly compliance and accuracy of customer recordsAddressing and resolving customer inquiriesEnhancing monthly accounting processesManaging your own portfolio of customersMeeting deadlines consistently

In today's fast-paced real estate landscape, the closing process can often seem daunting and riddled with hidden fees. Many consumers find themselves without a knowledgeable advocate to guide them through the complexities of property transactions. At Empora, we are on a mission to revolutionize this $36 billion industry by providing a transparent, consumer-friendly experience. Our dedicated team of technologists and real estate experts is committed to simplifying the real estate buying and selling process, ensuring fairness and empowerment for all parties involved.We aim to eliminate unnecessary complications, making the closing process not only efficient but also equitable. Empora fosters an environment of innovation, where team members enjoy the autonomy to drive their projects forward, making a significant impact through cutting-edge solutions. If you’re motivated by the difference you can make in the real estate sector, we would love to hear from you!Post Closing Specialist (Recorder)Location: Columbus, Ohio (on-site)Department: Post ClosingAbout the Role:As a Post Closing Specialist (Recorder), you will play a vital role in ensuring the accurate and timely submission of legal documents for recording across various jurisdictions. This position is crucial in maintaining the integrity of official records, including deeds and mortgages, while collaborating with Escrow, Title Curative, and Reconciliation teams to adhere to strict deadlines.Key ResponsibilitiesEnsure accuracy and completeness of documents before submission, returning or rejecting those that contain errors or omissions.Work with the Escrow team to resolve any recording rejections efficiently.Collaborate with the Reconciliation team to ensure recording fees are accurately accounted for in the system ledger.Stay updated on changes to recording requirements across different counties and states.Coordinate with the Post Closing team to ensure the timely return of executed legal documents to clients and stakeholders.Core CompetenciesProactive Attitude: Stay ahead of new recording requirements to support efficient operations; assist team members by mastering county-specific nuances.

The real estate closing process can often be perplexing, convoluted, and riddled with unexpected costs for consumers. Many buyers and sellers find themselves without a strong advocate, often feeling overwhelmed by the details of the process. To add to this challenge, the real estate sector has lagged in providing a customer-centric experience and cost-effective automation. At Empora, our dedicated team of technologists and real estate professionals is committed to injecting transparency, simplicity, and fairness into this outdated $36 billion industry.Our mission is to streamline the buying and selling of real estate.We are passionate about transforming the closing process to be fair, transparent, and empowering for all parties involved. Our approach emphasizes rapid delivery, intelligent implementation, and continuous improvement to address challenges and exceed customer expectations. Team members at Empora enjoy a high degree of autonomy, making a significant impact through innovative solutions, and are encouraged to take ownership of their projects and outcomes. If you’re inspired by the difference you can make at Empora, we want to hear from you!

Data Scientist (Speech)Join Kyivstar as we lead the charge in our AI transformation strategy, harnessing state-of-the-art Machine Learning and Speech technologies to revolutionize our internal operations and enhance day-to-day tasks. Our commitment extends beyond our organization as we empower partners and clients to maximize their benefits from these groundbreaking technologies.

Join the Internal Controls team at Kyivstar, where we are seeking a dedicated professional to oversee the complete cycle of controls and risk management for the Digital Services division of our affiliated Group of companies.Key Responsibilities:1. Conduct comprehensive analyses of business processes to implement essential internal controls.2. Ensure the internal control system covers key financial reporting metrics, adheres to company policies, and complies with legal requirements.3. Assess the effectiveness of current controls against risk coverage and initiate the implementation of additional controls as necessary.4. Collaborate with control owners to align the design of internal controls and maintain an up-to-date internal control matrix.5. Develop a testing plan for internal controls in accordance with established methodologies.6. Execute effectiveness tests of internal controls and utilize the findings to optimize the internal control system.7. Analyze test results and participate in developing corrective actions for control inefficiencies.8. Assess identified inefficiencies for their potential impact on financial statement distortions.9. Facilitate the communication process and implement recommendations from external/internal audits conducted in the reporting year.10. Prepare and coordinate effectiveness reports on internal controls with the Group risk management and internal control unit head.