Customer Experience Automation Engineer

Join our dynamic team at 360 IT Professionals, Inc. as a Systems Engineer specializing in Cisco and QIP technologies. In this role, you will be responsible for designing, implementing, and maintaining complex systems to ensure optimal performance and reliability. You will work closely with cross-functional teams to deliver innovative solutions that meet our clients' needs.

Join our dynamic team at Blacksmith as a Principal Systems Engineer, where you will play a crucial role in designing, developing, and implementing innovative systems solutions. Your expertise will guide projects from conception to execution, ensuring they meet both technical and user requirements.

Join Our Innovative TeamAt OpenAI, we are on a mission to ensure that Artificial General Intelligence (AGI) brings real benefits to humanity across all sectors. Our focus on B2B applications empowers businesses, governments, and enterprises to redefine their operations, facilitate economic growth, and enhance productivity.We are at the forefront of technology, creating and managing products that translate our pioneering research into practical applications for millions of developers and companies globally. Our OpenAI API and Enterprise products enhance the capabilities of individuals and organizations, allowing them to work smarter and more efficiently. Our multidisciplinary teams, which encompass product engineering, backend infrastructure, and safety, collaborate to deliver OpenAI’s technology with a commitment to reliability, security, and an unparalleled user experience.Your Role as Engineering ManagerWe are seeking a dynamic Engineering Manager to lead our API Experience team. This role involves creating an outstanding development experience for our API users, from independent developers to Fortune 500 enterprises. You will oversee API documentation, software development kits (SDKs), account management, and the overall developer experience that millions rely on to integrate OpenAI models into their applications. Collaborating closely with research teams, you will ensure our latest innovations are seamlessly integrated into our API offerings.Key Responsibilities:Lead and expand a diverse team of high-performing full-stack engineers.Develop an API product that is highly praised by developers worldwide.Establish the technical roadmap for building robust and scalable API products tailored for developers.Work in partnership with various stakeholders, including product management, design, sales, and other engineering teams.Mentor and support engineers to foster their professional growth and skill development.Ideal Candidate Profile:8+ years in software engineering, with at least 5 years in engineering management.Proven experience in developing external-facing API products at a consumer internet scale.A passion for creating and managing scalable, reliable systems and products.A strong advocate for diversity, equity, and inclusion with experience in building inclusive teams.A proactive problem-solver who takes ownership of challenges and drives them to resolution.

Join Betterment as a Senior IT Systems Engineer, where your expertise in managing and optimizing IT systems will drive our mission forward. In this role, you will be responsible for designing, implementing, and maintaining robust IT infrastructure while ensuring seamless operations across our organization. Collaborate with cross-functional teams to enhance system performance, troubleshoot issues, and implement innovative solutions that align with our strategic objectives.

Mixpanel provides digital analytics designed for clarity and practical insights. Over 29,000 organizations, such as Workday, Pinterest, LG, and Rakuten Viber, use Mixpanel’s AI-first platform to improve product adoption, retention, and decision-making. The platform combines product and web analytics, session replay, experimentation, feature flags, and metric trees to help teams understand user behavior and drive results. More information is available at mixpanel.com. Team focus: GTM Systems & Tools The GTM Systems & Tools team supports Sales, Marketing, and Finance by: Maintaining a reliable and scalable CRM system Automating workflows to boost efficiency Recommending tools that align with go-to-market strategy and data architecture This group works within the broader GTM organization and collaborates closely with growth and data teams to shape Mixpanel’s technical vision. Role overview The Sales Systems Engineer is a hybrid position based in the New York City area. This role serves as a technical partner to stakeholder teams and is involved throughout the software development lifecycle. What you will do Translate business needs into technical requirements Identify and implement appropriate solutions Create and validate user stories Ensure business problems are addressed effectively Collaborate with teams and stakeholders to gather requirements and clarify challenges This position is especially important during Mixpanel’s current growth phase and directly influences revenue goals.

Garner Health seeks a Senior IT Systems Engineer based in New York City. This position centers on building and deploying IT solutions that help the company run efficiently. Role overview The Senior IT Systems Engineer collaborates with teams across Garner Health to enhance system performance and ensure technology integrates smoothly into daily operations. Improving security is a key part of this work, as is supporting the company’s technical infrastructure. Key responsibilities Design and implement IT systems to meet operational needs Work with colleagues from different departments to strengthen system performance Support efforts to improve security across the organization Help integrate new technology into existing processes

At PermitFlow, we are revolutionizing the construction industry in America through our innovative applied AI solutions. Our mission is to address one of the most significant challenges faced by builders nationwide: understanding what can be built, where, and how. By leveraging our AI agent workforce, we empower the fastest-growing construction companies to navigate the complexities of permitting, licensing, inspections, and project closeouts, thereby accelerating the development of housing, clean energy, and infrastructure across the country.Despite being a $1.6 trillion industry, construction often experiences significant delays, capital wastage, and lost opportunities. PermitFlow has already facilitated unprecedented speed, accuracy, and transparency in over $20 billion in development, enabling contractors to minimize compliance time, mitigate risks, and scale their operations with confidence.As the U.S. embarks on a new capital expenditure supercycle encompassing data centers, factories, housing, and renewable energy, joining PermitFlow means contributing to the AI infrastructure that underpins every construction project driving the next wave of reindustrialization.With over $90 million raised in funding, including our recent Series B round, we are backed by top-tier investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, along with support from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City, and we operate on a hybrid schedule with three in-office days per week. We are particularly interested in candidates based in NYC or those willing to relocate.

Weedmaps is seeking a Lead Staff Systems Design Engineer to drive the evolution of our design system into a scalable, production-ready product. This fully remote role is based in New York City and sits at the intersection of Design, Engineering, and AI tooling. The position focuses on building, maintaining, and expanding our system across all user interfaces, directly influencing development speed, product quality, and consistency. Collaboration is key, with close partnerships across Engineering (including CI/CD, tokens, and tooling), Creative (brand alignment and evolution), and Product Design (development and iteration). Key Responsibilities Define and advance a multi-platform design system for web and mobile, with an emphasis on architecture, governance, and scalability. Own the product roadmap, prioritize initiatives based on product needs, adoption gaps, and system performance. Work alongside Design and Creative leaders to ensure high standards of craftsmanship, modern interaction patterns, and brand adaptability. Design and build core system components, including APIs, variants, and composition patterns that are intuitive, flexible, and scalable. Maintain visual precision, fidelity, accessibility (including React Aria), and strong interaction quality, including motion and state management. Iterate on components based on product feedback and edge cases. Implement automated quality assurance systems, such as visual regression testing, and regularly audit for usability and craftsmanship. Advocate for system quality across teams. Lead migration of legacy UI components, ensuring adoption in key product areas such as CTAs and checkout flows. Enhance Developer Experience by designing component APIs that balance flexibility with ease of use. Build and maintain a tool-to-code pipeline (Figma, Claude, Builder, etc.) to keep design artifacts aligned with production components. Partner with Engineering on architecture decisions, including CI/CD, token systems, and distribution, and support enforcement mechanisms like linting and token constraints. Introduce and standardize AI-assisted workflows, structuring components for AI-friendly generation and integrating tools (Builder.io, Gemini, etc.) to support consistency. Mentor designers and engineers, and develop documentation to encourage system adoption and understanding. Location This is a remote position based in New York City, New York.

About Our TeamThe Education team at OpenAI is dedicated to creating systems that transform ChatGPT into a powerful learning ally. As advancements in AI unfold rapidly, we aim to develop educational tools that empower individuals, educators, developers, and organizations to progress from curiosity to expertise with the aid of AI technologies.Our team operates at the crossroads of artificial intelligence, educational psychology, and large-scale platforms, building the foundation for AI-driven learning experiences worldwide.About the RoleWe are looking for a Learning Systems Engineer to join us in establishing the infrastructure that supports AI-enhanced educational experiences. This role integrates backend architecture, learning science, research, and product development.You will convert educational objectives into scalable systems: learner models, tracking progress, adaptive feedback mechanisms, formative assessments, and analytics that demonstrate effective learning outcomes.Your contributions will help millions globally learn efficiently and harness the full potential of AI.What You Will Work OnDevelop AI-Driven Learning Infrastructure: Create essential systems for AI education, including dynamic learning experiences, progress tracking, and assessments.Facilitate Adaptive Learning: Design capabilities that enable learning experiences to evolve according to learners’ knowledge, goals, and behaviors over time.Construct Data Systems for Insights: Develop data pipelines and analytical systems that help educators grasp learner outcomes, engagement trends, and skill advancement.Empower Educators: Create systems that allow non-technical users to design, configure, and experiment with learning experiences without needing direct engineering assistance.First 12 Months Success IndicatorsLaunch innovative AI learning experiences that cater to a diverse range of learners.Enhance infrastructure that enables educators to offer adaptive learning and assessments.Validate the learning analytics pipeline for deeper insights into AI-driven education.Enable education teams to leverage AI tools for scalable development and iteration.

Fastly is looking for a Staff Engineer to join the Edge Systems Efficiency team. This role centers on enhancing the performance, scalability, and efficiency of Fastly’s edge computing platforms. The work has a direct impact on the reliability and speed of Fastly’s global infrastructure. What you will do Optimize edge systems for greater efficiency and improved performance. Collaborate with cross-functional teams to identify and resolve technical challenges. Apply technical expertise to support new solutions and drive improvements at scale. Locations Denver, CO New York City, NY San Francisco, CA

About BlacksmithAt Blacksmith, we revolutionize CI workload infrastructure, delivering unparalleled speed and cost-effectiveness through our proprietary fleet of global bare-metal machines, which eliminates the need for generic cloud VMs.We successfully orchestrate tens of millions of Firecracker VMs monthly, supporting over 1,200 companies while achieving approximately $10 million in annual recurring revenue in under two years.Our operations span thousands of bare-metal machines across various regions, managing a petabyte-scale Ceph cluster and consistently scheduling over 30,000 vCPUs concurrently.Backed by $13.5 million in funding from notable investors such as Google Ventures (GV), we are focused on cultivating a small yet exceptional team.Founded by experts with extensive experience in systems and scaling, including roles at Faire and Cockroach Labs, we are expanding our CI infrastructure into a comprehensive platform that includes running agent sandboxes at scale and developing our own background coding agent.

Your OpportunityJoin our innovative team at LM Studio as a Software Engineer specializing in AI/ML Systems. We seek a dynamic individual who thrives at the crossroads of machine learning and systems engineering, enjoys tackling complex challenges, and is dedicated to crafting exceptional products.In this role, you will be responsible for developing and enhancing on-device inference engines and integrations for local large language models (LLMs) and advanced AI technologies within LM Studio. You will design and maintain the runtime that facilitates on-device model inference, provide immediate support for new models on launch day, and optimize performance across diverse hardware setups.Collaboration is key here. You will engage closely with model authors and upstream open-source communities (such as llama.cpp, MLX, and others) to ensure that LM Studio users access cutting-edge AI experiences.If you're passionate about bridging the gap between models and systems and care about delivering outstanding local AI-powered experiences for both users and developers, this position could be your next great adventure!

Join Aircall, a cutting-edge unicorn and AI-powered customer communications platform, serving over 22,000 businesses globally. Our mission is to transform customer communications by seamlessly integrating voice, SMS, WhatsApp, and AI into one cohesive workspace.At Aircall, we believe in empowering teams to work smarter, not harder. Our innovative solutions, including the AI Voice Agent for automating routine calls and AI Assist for optimizing post-call tasks, are designed to boost revenue, accelerate problem resolution, and enable teams to scale efficiently.Headquartered in Paris, with a significant presence across North America, including Seattle and New York City, we are rapidly expanding with teams in Madrid, London, Berlin, San Francisco, Sydney, and Mexico City. Our product is loved by customers, and we are backed by prestigious investors, continually driving AI innovation across our offerings.At Aircall, you will become part of a dynamic, ambitious, and execution-focused team. We prioritize quick decision-making, visible impact, and genuine growth.Our Work Culture: We are dedicated to understanding our customers, driven by data, and focused on delivering significant outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative and fast-paced environment where trust and impact are paramount, you will find your place here.We are searching for a highly skilled Principal Business Systems Engineer to spearhead strategic initiatives within our Go-to-Market (GTM) Engineering team, driving transformative business solutions. This pivotal role involves collaborating cross-functionally with key stakeholders in Sales, Marketing, Customer Success, and Revenue Operations to design and implement scalable systems that enhance operational efficiency and foster revenue growth.As a Principal Business Systems Engineer, you will provide strategic insights, influence business strategies, and leverage your expertise in business process automation, system integrations, and data analytics to address complex challenges. This is a unique opportunity to shape the future of our GTM technology landscape utilizing your extensive knowledge of CRM and analytics tools.

About UsAt Kaizen Labs, we are on a mission to revolutionize government technology, moving away from outdated systems that have long let the public down. We are dedicated to restoring trust in civic services by creating technology that truly serves the needs of citizens.Partnering with government agencies at all levels, we aim to replace antiquated constituent service systems with innovative, AI-driven software designed for the modern era. Our journey began with enhancing Parks and Recreation services, and we are now focused on building a comprehensive software platform that facilitates access to vital government services for all Americans.Our solutions currently impact over 40 million residents across more than 50 agencies in 17 states. Founded in 2022 and headquartered in New York City, we have successfully raised $35 million from prominent investors, including NEA, A16z, Accel, 776, and Carpenter Capital. We are a team of builders, designers, and operators committed to delivering beautifully crafted software that earns back public trust in government.Position OverviewAs the Engineering Manager for Financial Systems at Kaizen Labs, you will play a pivotal role in developing the financial systems that underpin our mission. This includes ensuring transaction reliability for both governments and residents, tackling some of the most complex technical challenges in the fintech and civic tech space. You will be responsible for designing and scaling our financial systems, including payments, processors, reporting, and accounting infrastructure, which are integral to our product's success.This highly technical position involves approximately 80% hands-on engineering and 20% management responsibilities. You will collaborate closely with product and platform teams to create simplified, abstracted financial interfaces while ensuring our systems meet rigorous standards for accuracy, compliance, and reliability as we expand into larger customer bases.Key Technical ChallengesDeveloping and scaling financial systems that reconcile accounting data and provide accurate reporting while adhering to enterprise-grade compliance standards.Managing integrations with payment processors and ERP systems.

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

AI Specialist, KnoxAIPosition Overview: We are seeking a highly skilled AI Specialist to join our dynamic team at Knox Systems. In this pivotal role, you will co-develop, train, and enhance KnoxAI, our proprietary AI technologies that underpin our secure cloud and compliance initiatives.Key Responsibilities: As an AI Specialist, you will be instrumental in designing, building, and refining AI capabilities that facilitate secure cloud operations and automate compliance processes. You will engage in continuous improvement of AI models to ensure they are accurate, explainable, and aligned with customer needs.Collaboration is essential; you will work closely with Engineering, Product Development, Security, Compliance, and Operations teams to convert complex requirements into reliable AI systems. This hands-on role demands ownership and expertise in AI, crucial for succeeding in high-pressure environments.About Knox Systems: At Knox, we lead the largest Federal managed cloud, delivering secure cloud and AI environments that support vital U.S. government missions, from national security to public safety. Our commitment to security, reliability, and compliance is unwavering, and our work is both impactful and visible. Join us in solving high-stakes problems where your contributions will make a difference.

Peec AI, a Series A startup based in Berlin, develops analytics and intelligence tools for modern SEO and growth teams. As AI transforms online discovery, the company helps businesses track visibility, measure performance, and find ways to improve their organic reach across AI-driven search platforms. Role overview The Web Experience Lead will be based in New York City and take full ownership of the Peec AI website. This site is central to the company’s product and growth strategy. The role covers everything from site structure and user experience to messaging, design standards, and performance. The main objective is to communicate Peec AI’s value clearly and turn visitors into engaged users. What you will do Manage all aspects of the Peec AI website, including information architecture and daily updates Collaborate with Product, Marketing, Growth, and Design teams to improve user journeys and site flows Shape messaging and visual design to match the quality and ambition of Peec AI’s product Apply strong SEO practices to increase organic traffic Monitor site performance and pinpoint areas for enhancement Collaboration This position works closely with cross-functional teams to keep the website in sync with product changes and company objectives. Ongoing feedback with stakeholders ensures the content and user experience adapt as Peec AI grows.

About the Role Smith Engineering is hiring a Director of Energy Engineering to guide the energy solutions team in New York City. This senior leader will shape project direction and help set the strategy for energy initiatives across our portfolio. What You Will Do Lead a team focused on delivering energy engineering projects Develop and implement strategies that strengthen our energy solutions Oversee project execution and ensure alignment with company goals What We’re Looking For Extensive experience in energy engineering Proven leadership and team management skills Ability to drive strategic initiatives in a technical environment This position is based in New York City.

About Standard BotsAt Standard Bots, we are on a mission to transform the landscape of real-world automation by significantly reducing barriers to entry. We empower industries and users to harness the potential of automation through user-friendly applications and APIs. Our commitment to simplicity and user experience is at the core of our revolutionary approach, enabling anyone to tackle challenges without needing expertise in robotics or automation.Your Role:We are seeking a Senior Software Engineer to design and develop the foundational manufacturing systems that drive our operations. This includes systems for MRP, MES, inventory management, work orders, and production tracking, all seamlessly integrated with our robotic arms.In this role, you will create software that orchestrates physical production workflows, bridges digital systems with real-world hardware, and guarantees reliability, traceability, and operational excellence throughout our manufacturing processes.