Customer Experience Automation Engineer

At HHAeXchange, we are a pioneering technology platform dedicated to enhancing home and community-based care. Established in 2008, our mission is to develop an all-encompassing end-to-end homecare solution that empowers individuals who are aging or living with disabilities to thrive within their own communities. Our passionate team is committed to revolutionizing the healthcare landscape by creating a comprehensive homecare ecosystem that seamlessly connects patients, personal care providers, managed care organizations, and state entities. We are currently in search of a seasoned professional to spearhead the automation, AI integration, and digital journey design throughout the customer lifecycle. Reporting directly to the VP of Customer Experience, this pivotal role will significantly influence the scaling of personalized and intelligent customer learning and adoption at each touchpoint. You will be the technical architect of CX Automation within our organization, with hands-on responsibilities to design, implement, evaluate, and refine processes independently. This is a hybrid role, requiring attendance at our Midtown Manhattan office three days a week (typically Tuesday, Wednesday, and Thursday). To perform effectively in this position, candidates must successfully execute all essential job functions with or without reasonable accommodations. We are committed to providing reasonable accommodations to support individuals with disabilities in fulfilling the essential functions of their roles.

Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts. Key Responsibilities Direct programs aimed at improving customer interactions and making processes more efficient through automation. Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making. Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements. Role Focus This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.

Podium Automation is a pioneering startup dedicated to transforming the industrial control panel manufacturing landscape through innovative software-driven design and automated fabrication. Our mission is to revolutionize the industrial supply chain, dramatically reducing lead times for essential electrical equipment from several months to mere days. With robust backing from a16z’s American Dynamism fund, SV Angel, and Banter Capital, we are rapidly expanding in New York City.We are on the lookout for a Staff Software Engineer who is passionate about creating cutting-edge technology in the built environment. You will take ownership of our component intelligence platform, which serves as the foundation for instantaneous and precise panel design.The Challenges You Will TackleIndustrial control panels are composed of numerous components including contactors, terminal blocks, PLCs, switches, and more, each with intricate, structured data like terminal semantics, electrical ratings, spatial information, and certifications. Unfortunately, much of this vital data is not readily accessible in machine-readable formats; instead, it's hidden within complex and inconsistent sources such as PDFs, user manuals, datasheets, STEP files, and diagrams. Manual data structuring is not scalable, and that's where you come in.Your mission will be to address this issue from the ground up by designing and developing systems that efficiently extract, validate, and deliver reliable information from these multifaceted data sources.Your ResponsibilitiesTechnical Leadership: Take charge of the technical roadmap and enhance our proprietary data model for industrial devices.Data Extraction Pipeline: Design and implement extraction pipelines that derive structured data from PDFs, datasheets, user manuals, STEP files, images, and manufacturer APIs. Your solutions may incorporate specialized parsers and validators, established tools such as OCR libraries, machine learning techniques, or a combination of these — you'll have the autonomy to choose the most effective approach.Ongoing Optimization: Extraction is merely the beginning. We continuously iterate and refine component data, gradually building trust in it over time. You will implement confidence scoring, human-in-the-loop review processes, and rollout strategies, presenting device data with varying levels of accuracy, completeness, and usability.Collaborative Engagement: Work closely with electrical and process engineers to ascertain data requirements and ...

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

Podium Automation is an innovative startup transforming the industrial control panel manufacturing sector with cutting-edge software design and automated production techniques. Our mission is to revolutionize the industrial supply chain, significantly reducing lead times for essential electrical equipment from months to mere days. With over $5M raised to date, we are proudly supported by a16z’s American Dynamism fund, SV Angel, and Banter Capital.We are on the lookout for an Assembly Technician I to become a crucial part of our dynamic team in our Brooklyn factory, where you will be involved in the assembly and testing of industrial control panels. This role offers exposure to a variety of operations, including enclosure modification, wiring, and final testing. As we embrace new technologies, you will collaborate closely with our engineering team to operate and evaluate innovative methods and machinery, providing valuable feedback aimed at enhancing our production processes.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

Join Podium Automation as a Senior Electrical Design Engineer, where your expertise will drive innovation in electrical systems design. In this pivotal role, you will lead projects from conception to implementation, ensuring high-quality, efficient, and sustainable solutions are delivered to our clients.

At ASAPP, we have a clear mission: to provide the most advanced AI-driven customer experiences faster than anyone else. Our approach is guided by core principles that dictate our thinking, development, and execution. We prioritize an unwavering commitment to customer satisfaction, purposeful speed, ownership, and a relentless focus on achieving results. We operate in agile, highly skilled teams, emphasizing clarity over complexity, and we continually adapt through curiosity, data, and craftsmanship.We are on the lookout for innovative technologists and adept problem solvers who thrive in dynamic environments, enjoy collaboration with talented individuals, and treat every day as an opportunity for growth. Our globally diverse team, with locations in New York City, Mountain View, Latin America, and India, embraces both hybrid and remote working models to gather the best minds, regardless of their location. If you are motivated by continuous learning, quick adaptations, and the excitement of building within a rapidly growing startup, we want to hear from you. This isn't just a job; it’s a journey.As a Lead Customer Engineer at the L3/L4 level, you will spearhead AI transformations, implementing GenerativeAgent solutions for some of the world’s most prestigious brands. Our top Customer Engineers are tenacious problem-solvers who harness the power of GenerativeAI to deliver impactful results.You will take charge of the AI agent development process during customer onboarding, collaborating with junior engineers to achieve outstanding results. This role is perfect for someone who is eager to tackle intricate business challenges, create exceptional AI solutions, and scale them for millions of users. You will closely engage with strategic clients as their AI advisor, adopting a “do what it takes” mindset to maximize their benefits from GenerativeAgent.Your collaboration will span across all teams: Go-To-Market, Engineering, Product, and leadership, positioning you as a vital source of customer insights that influence our product roadmap.

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

Join dualentry as an ERP Implementations Lead specializing in Customer Experience. In this pivotal role, you will spearhead the implementation of our ERP systems, ensuring that our clients receive exceptional service tailored to their needs. Your expertise will guide project teams through the complexities of ERP solutions, driving successful outcomes and enhancing customer satisfaction.

Join Our Innovative TeamAt OpenAI, we are on a mission to ensure that Artificial General Intelligence (AGI) brings real benefits to humanity across all sectors. Our focus on B2B applications empowers businesses, governments, and enterprises to redefine their operations, facilitate economic growth, and enhance productivity.We are at the forefront of technology, creating and managing products that translate our pioneering research into practical applications for millions of developers and companies globally. Our OpenAI API and Enterprise products enhance the capabilities of individuals and organizations, allowing them to work smarter and more efficiently. Our multidisciplinary teams, which encompass product engineering, backend infrastructure, and safety, collaborate to deliver OpenAI’s technology with a commitment to reliability, security, and an unparalleled user experience.Your Role as Engineering ManagerWe are seeking a dynamic Engineering Manager to lead our API Experience team. This role involves creating an outstanding development experience for our API users, from independent developers to Fortune 500 enterprises. You will oversee API documentation, software development kits (SDKs), account management, and the overall developer experience that millions rely on to integrate OpenAI models into their applications. Collaborating closely with research teams, you will ensure our latest innovations are seamlessly integrated into our API offerings.Key Responsibilities:Lead and expand a diverse team of high-performing full-stack engineers.Develop an API product that is highly praised by developers worldwide.Establish the technical roadmap for building robust and scalable API products tailored for developers.Work in partnership with various stakeholders, including product management, design, sales, and other engineering teams.Mentor and support engineers to foster their professional growth and skill development.Ideal Candidate Profile:8+ years in software engineering, with at least 5 years in engineering management.Proven experience in developing external-facing API products at a consumer internet scale.A passion for creating and managing scalable, reliable systems and products.A strong advocate for diversity, equity, and inclusion with experience in building inclusive teams.A proactive problem-solver who takes ownership of challenges and drives them to resolution.

About Us:At Industrious, we pride ourselves on being the largest premium workplace-as-a-service provider, renowned for offering the highest-rated workplaces in the industry. Our mission revolves around creating exceptional experiences for teams of all sizes and stages, including our own. We understand that a great day at work is driven by the people around you and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in collaborative environments. As teammates, we foster new ideas and celebrate every achievement. We are passionate about making a significant impact on our members' workplace experiences.Authenticity is Key: We believe that great days at work begin when everyone can express their true selves. Embracing diversity in backgrounds, thoughts, and ideas is crucial to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to cultivating an inclusive and respectful environment that values your individuality. We celebrate our team members as unique individuals capable of achieving remarkable things when we work together.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and listed among Forbes’ Best Startup Employers.For more information, visit www.industriousoffice.com/careers.Role Overview:This position is an on-site hospitality role, requiring presence 5 days a week, and candidates must reside within a reasonable commuting distance from Houston, TX. To support this, we offer excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You are the key connector and the familiar face everyone recognizes. As the manager of your designated location, your business acumen will be instrumental in organizing details and communications to ensure seamless operations. You are confident engaging with executives, and you welcome the opportunity to learn and ask questions when necessary. Your enthusiasm drives you to connect with the broader business community, and you take pride in representing Industrious in your local market while identifying potential members to ensure they have an exceptional workday. Your genuine curiosity and consultative sales approach enable you to uncover and address clients' needs effectively. You will orchestrate outstanding events and embrace the hard work required to make them successful. Your passion lies in helping others succeed.

About ForaFora is the leading modern travel agency, dedicated to empowering travel enthusiasts to establish successful advisory businesses. We are revolutionizing the $100B+ travel agency sector by integrating advanced technology, comprehensive data, and a supportive community, allowing countless entrepreneurs to thrive on our platform. Our business-in-a-box solution equips travel entrepreneurs with the essential tools, tailored training, and access to a dynamic community along with exclusive partnerships in the industry. At the core of our mission lies the commitment to assist a new generation of travel entrepreneurs in transforming their passion for travel into rewarding careers, whether on a full-time or part-time basis. We believe that anyone, from experienced professionals to novice advisors, can create something profitable and personal.Established in 2021 by experienced entrepreneurs, Fora has consistently grown, now boasting a team of over 200 full-time employees located in the heart of New York City. In 2025, we proudly announced our successful $60 million Series B and C funding rounds, led by Thrive Capital and Insight Partners, with contributions from previous investors such as Forerunner and Heartcore Capital. Our achievements have earned us accolades including LinkedIn's Top Startup 2024, Fast Company's Most Innovative Companies in 2025 and 2023, and Built In's Best Places to Work in 2025.We are developing the first truly integrated platform for all travel requirements—harnessing the best of human expertise and technology to redefine how people plan and book their travels.About The RoleWe are on the lookout for a passionate Junior Quality Assurance Automation Engineer to enhance our QA team and fortify our automated testing initiatives. The successful candidate will closely collaborate with our Senior Automation Engineer to support and expand our automation test suite, which is built using Playwright.The ideal candidate will possess 2–4 years of experience in software testing and a keen desire to develop their skills in test automation. This individual will engage with both onshore and offshore QA teams, participate in code reviews, and contribute to maintaining high testing standards throughout the organization.In addition to automation tasks, this role requires a proactive approach to investigating failures and identifying root causes. The candidate should be adept at reviewing logs and traces, understanding API responses, and applying critical thinking to enhance the testing process.

Technical Customer Success Engineer – AI & TestingJoin our dynamic team at pear-vc as a Technical Customer Success Engineer, where your expertise will empower customers to leverage AI-driven testing in real-world production environments. This hands-on role is ideal for individuals with a background in Quality Assurance (QA) or automation who are eager to engage with customers, enhance test coverage, troubleshoot failures, and explore AI agent behavior in practical scenarios. You'll have the opportunity to learn alongside seasoned Solution Engineers, gradually taking on full responsibility for customer accounts, pilot programs, and testing strategies.If you thrive on solving complex challenges, enjoy direct interaction with clients, and are enthusiastic about rapid learning, this position is tailored for your professional growth.Your ResponsibilitiesEngage with customers to facilitate the adoption of Spur's AI-driven testing platform.Create, maintain, and optimize AI-powered test flows for client applications.Diagnose failed tests and investigate AI agent performance in customer environments.Enhance test reliability and coverage to support pilot and production use.Transcribe customer requirements into actionable prompts and workflows.Collaborate with Account Executives during onboarding, product demonstrations, and sessions aimed at driving success.Communicate technical concepts clearly to both technical and non-technical stakeholders.Provide valuable insights from real-world experiences back to product and engineering teams for continuous improvement.Assume full ownership of customer accounts and spearhead technical discussions.Unique Aspects of This RoleWork at the crossroads of AI, QA/test automation, and customer-facing engineering.Influence the functionality of AI agents in production through test design, debugging, and optimization.This role is dynamic and offers more than mere software support; you will significantly impact customer outcomes.Gain early and in-depth exposure to prompt engineering and practical use cases.Success MetricsFirst 3 months: Shadow Solution Engineers, develop and debug tests, assist with customer pilots, and cultivate a comprehensive understanding of Spur.By 6 months: Independently manage customer pilots or accounts, elevate test effectiveness, and actively contribute to customer success.

We are looking for a skilled Quality Assurance Engineer with a solid foundation in core development to join our team at Alpha Technologies. In this role, you will be responsible for automating existing business application functionalities, particularly in messaging systems. Your expertise in either Java or .Net is essential for building robust automation testing solutions.Please provide the following information to submit your resume to the Hiring Manager:Date of birth (only date and month)Updated resumeCitizenship statusCurrent locationEducational detailsSalary confirmation at $600/day on C2CName of the manager you reported to at Credit Suisse, if applicableWork Location: One Madison Avenue, New York City, NY

Galaxy Digital Services seeks an IT Automation Engineer to join the New York team. This position sits within the Desktop Support group and is designed for early-career professionals with a strong background in Computer Science. The company operates at the intersection of digital assets, data center infrastructure, and finance, with a focus on blockchain, AI, and high-performance computing. Role overview This role centers on providing both deskside and remote support for a range of hardware, operating systems, SaaS platforms, and enterprise tools. Beyond troubleshooting, the position emphasizes building, automating, and improving IT systems. The ideal candidate approaches technical support as a chance to streamline processes and eliminate repetitive work through scripting and automation. What you will do Deliver hands-on and remote technical support across multiple platforms and devices Identify and implement opportunities to automate recurring tasks Work closely with a team focused on scalable solutions and continuous improvement Requirements Early-career experience in IT or a related field Solid foundation in Computer Science Enthusiasm for building and automating systems Our values Strive for excellence Be selective to optimize impact Maintain high alignment, embrace loose coupling Engage in transparent disagreement Foster independent decision-making Construct dream teams Galaxy Digital Services is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about the company and its products, visit www.galaxy.com.

Role Overview Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support. What You Will Do Design and lead customer programs that promote engagement and satisfaction Work with teams across the company to incorporate customer feedback into products and services Champion continuous improvement in customer support and experience Location This position is based in San Francisco, CA or New York City, NY.

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.