About the job
Thuma is dedicated to providing a seamless, high-quality experience for every customer. The team values integrity, initiative, collaboration, open-mindedness, and continuous learning. Every interaction aims to uphold these principles and deliver outstanding service.
Role overview
The Customer Experience Associate plays a key part in ensuring each customer receives thoughtful, attentive support. This position involves making independent decisions to resolve issues, remove obstacles, and maintain Thuma’s standards for quality and satisfaction. Building positive relationships and delivering a premium experience are central to the work.
What you will do
- Respond to customer inquiries and resolve issues with professionalism and care
- Make decisions that enhance customer satisfaction and reflect Thuma’s values
- Support customers throughout their journey, from first contact through post-purchase
- Work closely with team members to ensure a seamless service process
Requirements
- Clear, polished communication skills
- Interest in service, design, and bedroom furnishings
- Ability to work both independently and as part of a team
- Motivation to learn and grow in a customer-focused setting
Location and schedule
This role is based in San Francisco, California. Work can be performed remotely or onsite at Thuma’s headquarters in the Presidio neighborhood. Flexible scheduling is available, with shifts running Saturday to Wednesday or Wednesday to Sunday.
Team culture
Thuma encourages in-person connection and organizes events throughout the year to foster collaboration and strengthen team relationships.
