Customer Experience Associate at Thuma | San Francisco

Thuma is dedicated to providing a seamless, high-quality experience for every customer. The team values integrity, initiative, collaboration, open-mindedness, and continuous learning. Every interaction aims to uphold these principles and deliver outstanding service. Role overview The Customer Experience Associate plays a key part in ensuring each customer receives thoughtful, attentive support. This position involves making independent decisions to resolve issues, remove obstacles, and maintain Thuma’s standards for quality and satisfaction. Building positive relationships and delivering a premium experience are central to the work. What you will do Respond to customer inquiries and resolve issues with professionalism and care Make decisions that enhance customer satisfaction and reflect Thuma’s values Support customers throughout their journey, from first contact through post-purchase Work closely with team members to ensure a seamless service process Requirements Clear, polished communication skills Interest in service, design, and bedroom furnishings Ability to work both independently and as part of a team Motivation to learn and grow in a customer-focused setting Location and schedule This role is based in San Francisco, California. Work can be performed remotely or onsite at Thuma’s headquarters in the Presidio neighborhood. Flexible scheduling is available, with shifts running Saturday to Wednesday or Wednesday to Sunday. Team culture Thuma encourages in-person connection and organizes events throughout the year to foster collaboration and strengthen team relationships.

Thuma is looking for a motivated Associate Project Manager to join our team in San Francisco. In this pivotal role, you will assist in the planning, execution, and management of new retail locations, ensuring timely delivery and adherence to budget constraints. You will also play a key part in enhancing our existing portfolio of retail sites through effective coordination of project schedules, budgets, documentation, and vendor relationships.Located in the historic Presidio neighborhood, Thuma’s headquarters fosters a collaborative environment. This position requires three days in the office each week, with flexibility for additional in-person collaboration as necessary. We believe in the value of in-person interaction and host various team events throughout the year to strengthen our community.

Join Us at Granola! If you haven't already, explore the innovative solutions we are developing and discover why becoming a part of our team is a great opportunity.Granola is proudly utilized by some of the world's leading and fastest-growing companies, including industry giants like DoorDash, Gusto, and Salesforce. Originally designed and built in London, we have expanded our reach and now primarily serve a US customer base. To support our growth trajectory, we have opened a vibrant office in San Francisco, which will act as the center for our North American market strategies.At Granola, we are revolutionizing the concept of customer support in an AI-driven environment. Our Customer Experience (CX) team is not just highly technical; we are empowered to directly engage with the codebase. We believe in addressing the root causes of issues rather than merely applying temporary fixes. Our focus is on delivering lasting solutions that enhance our product and the customer experience.As one of our first hires in San Francisco, you will play a pivotal role as a Customer Experience Engineer. We are in search of a motivated individual who is eager to redefine what exceptional technical support embodies. You will not merely escalate tickets to product engineers; instead, you will collaborate with them to enhance our product and tools.Your ResponsibilitiesManage Technical Escalations: Take ownership of complex tickets requiring in-depth analysis, ensuring effective communication with users and thorough investigations.Investigate Issues: Utilize Cloudwatch logs, console logs, SQL queries, Amplitude analytics, and Retool dashboards to thoroughly address customer concerns.Implement Fixes: Leverage Cursor and AI-assisted tools to make necessary code changes and resolve customer issues expediently without relying on product engineers.Develop Internal Tools: Create and enhance internal tools and infrastructure to boost the efficiency of the entire CX team.Lead on Critical Customer Issues: Triage tickets, engage in preferred communication channels, and participate in calls to swiftly diagnose and resolve problems.Bridge to Engineering: Document bugs with technical details, identify trends, and advocate for product enhancements.Write Documentation: Produce clear documentation to facilitate faster resolutions of similar issues in the future.What We SeekTechnical Skills:Experience with debugging and troubleshooting complex technical issues.Proficiency in SQL, analytics tools, and cloud-based logging systems.Familiarity with AI-assisted coding tools.Passion for developing efficient processes and enhancing customer experiences.

About ShepherdAt Shepherd, we are a forward-thinking Managing General Underwriter (MGU) that is reshaping the landscape of commercial Property & Casualty insurance for industries facing high hazards. Our core mission is to eliminate risk-related friction for the innovators and builders who shape our physical world, ensuring their progress is safeguarded from the initial concept through to construction and throughout decades of operation.Our vision is to develop the fastest and most intelligent commercial risk platform, where our underwriting expertise, innovative data solutions, and automation converge to provide:Quicker decision-making processesMore precise and intelligent pricing modelsImproved risk management outcomesAt Shepherd, we believe that safety, speed, and quality can coexist and enhance each other. We are not just updating insurance products; we are building the risk infrastructure necessary for the next generation of financial services, where technology, underwriting, and strategic partnerships work in unison to bolster the world’s most vital industries.Our InvestorsSo far, Shepherd has successfully raised over $20 million from esteemed investors, including:Spark CapitalCostanoa VenturesY CombinatorSusa VenturesIntact VenturesAnd several other notable backersJoin Our TeamWe are a passionate team of technologists and insurance enthusiasts, dedicated to bridging the gap between technology and traditional insurance practices. Discover more about us on our About page.Your RoleAs a Customer Experience Associate, you will play a pivotal role in enhancing client servicing and ensuring customer success. Your efforts will be directed towards cultivating customer champions and streamlining internal processes to elevate the overall customer experience.

Join Thuma, a vibrant company located in the historic Presidio neighborhood of San Francisco, as a Video Editor. We seek a creative and meticulous individual with exceptional technical skills in video editing and color correction. Your role will involve collaborating with our talented art directors, graphic designers, copywriters, and producers to create visually captivating and cohesive video content that resonates with our brand’s identity.This full-time position requires in-office attendance three days a week, with opportunities for additional days as needed. At Thuma, we highly value the connections fostered through face-to-face interactions, organizing numerous team-building events throughout the year to enhance collaboration and camaraderie.

Join Thuma as a Product Compliance Manager, where you will play a pivotal role in ensuring our products meet regulatory and safety standards. In this dynamic position, you will collaborate with cross-functional teams to ensure compliance throughout the product lifecycle. Your expertise will be essential in navigating complex compliance landscapes and implementing effective strategies to mitigate risks.

At Outset, we've revolutionized the research landscape through our innovative, AI-driven user interviews.Global leaders, including Hubspot, Microsoft, Uber, and Nestle, leverage Outset to gain profound, qualitative insights about their users with unmatched speed and scale.The research sector, valued at over $140 billion and steadily expanding, is primed for disruption. Traditional methods are slow and costly, and that’s where we come in.Supported by elite Silicon Valley investors, we successfully secured a $30 million Series B funding in December 2025, merely six months following our Series A, led by Radical Ventures with contributions from M12 (Microsoft’s investment arm), 8VC, Y Combinator, and Adverb Ventures.Our remarkable growth trajectory includes an 8x increase as enterprise clients across various sectors adopt our AI-moderated research, establishing a new benchmark for understanding consumer behavior.Based in the heart of San Francisco's Financial District, our close-knit team of 30 is dedicated to serving some of the world's largest enterprises.As a Customer Operations Associate, you will collaborate closely with our Customer Success Managers, as well as our Go-To-Market (GTM) and engineering teams, to guarantee our customers thrive in their research endeavors. You will become the primary contact for our clients, guiding them through our platform, managing research logistics, and maximizing the value of our tools. This role is high-impact, offering ample opportunities for ownership, learning, and professional development.

Join ElevenLabs as a Workplace Experience Coordinator in the vibrant city of San Francisco! In this role, you will be the driving force behind creating an exceptional workplace environment that fosters collaboration, innovation, and employee satisfaction. Your responsibilities will include coordinating office logistics, enhancing employee experiences, and supporting a culture of engagement and productivity.

Join Reddit as an Experience Coordinator in San Francisco! In this dynamic role, you will play a pivotal part in enhancing the experience of our users and community members. You will collaborate with various teams to ensure seamless user interactions and drive engagement.

Join our dynamic team at Comoto as a Sales Associate! In this role, you will be the face of our brand, engaging with customers to provide exceptional service and product knowledge. Your passion for sales and commitment to customer satisfaction will drive our success.

About Brain Co.At Brain Co., we are pioneering the integration of artificial intelligence into real-world applications, driving innovation and shaping the future. Our mission is to harness the transformative capabilities of AI to address pressing challenges across various sectors, including government and industry, where manual processes are still prevalent.About the RoleWe are in search of a proactive and meticulously organized Workplace Experience Specialist to oversee the daily operations of our San Francisco office. As we expand, this role will be essential in scaling our physical environment. This position combines workplace management, employee engagement, and real estate support, making it perfect for someone who is passionate about cultivating a well-structured office and enhancing a positive onsite culture.Your responsibilities will include ensuring the office operates smoothly, assisting employees in their daily needs, managing vendor relationships and budgets, and collaborating with leadership on team and office growth initiatives. You'll also play an instrumental role in enhancing office culture through organizing events, gatherings, and shared experiences.Your ResponsibilitiesOffice & Workplace Operations: Oversee daily office functions to maintain a welcoming, efficient, and well-stocked environment.Manage dining programs, kitchen supplies, office inventory, and overall organizational structure.Collaborate with IT/AV teams to ensure onsite technology, conference room setups, and equipment are adequately supported.Act as the primary contact for office-related inquiries and issues.Contribute to a positive and efficient experience for employees onsite.Office Culture & Events: Champion office culture and employee experiences in our San Francisco location.Plan and execute regular onsite events, including monthly happy hours, team lunches, and special celebrations.Support company-wide events, offsites, and in-office programming.Foster an office atmosphere that promotes connection, collaboration, and a robust sense of community.Vendor & Budget Management: Identify, manage, and maintain relationships with vendors (cleaning, facilities, food, events, etc.).Monitor and manage workplace and event budgets, invoices, and expenses.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

Join Our Mission to Revolutionize Healthcare Accessibility!At Assort Health, we are dedicated to ensuring that exceptional healthcare is effortlessly accessible to everyone, everywhere. Our vision is to create a seamless connection between patients and providers, enhanced by AI technology that simplifies the complexities of healthcare and caters to the specific needs of each provider.As the leading patient experience platform, Assort Health harnesses the power of specialty-specific agentic AI, allowing our omnichannel AI agents to integrate smoothly with EHR/PMS systems and unique provider preferences. This innovation significantly reduces hold times and enhances the efficiency of care delivery.Since our inception in 2023, we have successfully managed over 100 million patient interactions, cutting average hold times from 11 minutes to just 1 minute. Our platform now serves thousands of providers, achieving an impressive 98%+ resolution rate and 99% scheduling accuracy. With an average patient satisfaction rating of 4.5/5 based on 52,000 reviews, we are proud to have experienced 20x revenue growth in 2025. Join us as we expand our reach across the healthcare industry.The RoleWe are seeking an enthusiastic Customer Success Manager to develop and scale systems that ensure our customers thrive. You will act as a vital link between our users and our product, executing strategies and tools that foster a deep connection with Assort and guiding the evolution of customer success as we aim for a 3x scale-up.Your ResponsibilitiesCultivate Customer Relationships — Serve as the primary contact for clinic operators and partners, ensuring they derive exceptional value from Assort.Enhance Adoption and Outcomes — Assist customers in implementing best practices, monitoring key metrics, and translating insights into tangible improvements.Transform Feedback into Action — Collaborate with Product, Engineering, and Operations teams to advocate for customer needs and shape our roadmap.Develop Scalable Systems — Design and refine playbooks, processes, and tools to provide efficient, consistent, and high-quality support as we scale.Establish Trusted Partnerships — Build long-term relationships that drive customer retention, expansion, and advocacy.

About BlaxelBlaxel is a revolutionary platform designed for AI agents that require rapid code execution. We provide infinitely scalable, secure code sandboxes that are always ready to use, ensuring near-instant latency for your AI integrations. Our proprietary technology, featuring a 25ms cold-start serverless compute engine, allows us to process billions of requests, empowering leading AI startups such as Webflow and HumanBehavior.We tackle the infrastructure challenges faced by traditional cloud services, effectively enabling AI companies to run their code securely and efficiently, with ultra-low latency. Our commitment to innovation has been recognized with a $7.3M seed funding round led by First Round Capital.The RoleWe are seeking a Developer Experience Engineer to spearhead the developer experience for our cutting-edge AI infrastructure. You will shape the way developers and AI agents interact with our platform, striving to minimize the time and effort required for users to recognize the power of our technology.This position is not just about human users; you will pioneer the concept of Agentic Experience (AX), creating interfaces that allow AI agents to navigate our platform seamlessly. If you are passionate about building exceptional developer experiences and eager to redefine what a cloud computing product can be, this opportunity is for you.What You'll DoDesign, develop, and enhance the developer experience across all interfaces, including our CLI, SDKs, and MCP servers, ensuring our platform is enjoyable to use.Focus on API parameter naming and error message clarity, as well as the logical flow of our documentation and guides.Create innovative interfaces and protocols tailored for AI agent consumption, in addition to human developers.Establish and monitor key DX/AX metrics, continuously improving the time users take to reach their 'aha moment' and successfully implement our platform.Collaborate with our Developer Advocate to gather user feedback and translate it into actionable improvements for engineering and product development.

About Sprig Sprig builds an AI-powered experience research platform designed to move beyond traditional survey tools. The platform helps teams gather instant, actionable insights that fit directly into product development. Sprig’s mission is to make customer understanding simple and ongoing, so product teams can make informed decisions and improve customer experiences in real time. Leading brands such as Notion, Figma, Coinbase, and TripAdvisor use Sprig to strengthen their customer relationships. As Sprig nears $100M in annual recurring revenue and rolls out new AI features, the company is broadening its reach with innovative businesses around the world. Role Overview: Customer Success Manager Sprig is hiring a Customer Success Manager to join the San Francisco team. This role works closely with a range of fast-growing companies, supporting them as they use Sprig to achieve their goals. Acting as a strategic advisor to product and research leaders, the Customer Success Manager helps clients uncover user insights, encourages adoption across teams, and ensures customers continue to see value from the platform. This position manages the full customer lifecycle for a portfolio of Mid-Market accounts, from onboarding through renewal. The role involves collaborating across teams, spotting opportunities for account growth, and working to improve Net Revenue Retention (NRR). Customer feedback is a key part of the job, with insights regularly shared with Sprig’s Product team. This is an in-office role, based in downtown San Francisco four days a week, just steps from Montgomery BART/MUNI. Key Responsibilities Portfolio Growth: Oversee post-sale success for Mid-Market accounts, focusing on retention and expansion by planning for customer success and aligning with business objectives. Expansion Opportunities: Analyze product usage to identify upsell and cross-sell options, address adoption gaps, and connect Sprig’s capabilities to changing customer needs. Client Advocacy: Build and maintain strong relationships with customers, supporting their ongoing engagement and success with Sprig’s platform.

Role overview The City and County of San Francisco is seeking an Associate Engineer to join the Environmental department. This position plays a part in citywide efforts to improve public health and meet sustainability targets. The work centers on supporting projects that benefit the community and the environment. What you will do Assist with planning, designing, and carrying out environmental initiatives Collaborate with colleagues on projects that make a direct impact in San Francisco neighborhoods Contribute to efforts that promote public health and advance sustainability throughout the city Location This role is located in San Francisco.

Join our dynamic team at sequence as a Revenue Associate in the vibrant city of San Francisco. In this role, you will play a key part in supporting our revenue operations, working closely with cross-functional teams to drive growth and efficiency. Your analytical skills will be put to the test as you assist in data analysis, reporting, and optimization of revenue processes.

Join the dynamic team at Equinox as a Front Desk Associate, where you will be the first point of contact for our esteemed members. Your role will involve welcoming guests, managing inquiries, and ensuring a seamless check-in experience. We pride ourselves on delivering exceptional service, and your positive attitude and friendly demeanor will play a crucial part in our members' experience.

Role Overview Prosper is looking for a User Experience Researcher in San Francisco. This position focuses on studying user behavior and improving digital products. Research findings will help shape design choices and influence product direction. What You Will Do Conduct qualitative and quantitative research to understand user needs and behaviors Share insights that guide design and product decisions Work closely with product and design teams to enhance user satisfaction Support product innovation by providing actionable research findings Location This role is based in San Francisco, CA.

Join Equinox as a Front Desk Associate, where you will be the first point of contact for our esteemed members. Your exceptional customer service skills will help create a welcoming environment, ensuring our members enjoy an unparalleled experience. With your proactive approach, you will assist in managing daily operations and provide support to both members and staff.