Customer Engagement Manager at CloudMoyo | Guadalajara

About the CompanyPERGOLUX is a leading international company specializing in the design, manufacturing, and sale of pergolas and outdoor space solutions. Founded in Norway, we have developed a unique model that combines e-commerce, product engineering, and specialized manufacturing to deliver high-quality structures with premium design.We have established a presence in over 15 countries across Europe, North America, South America, and Australia. In Mexico, we are continuously expanding to enhance our production capacity and meet global demand more effectively and efficiently.Role OverviewWe are seeking a dedicated Production Manager responsible for overseeing daily manufacturing operations. The primary goal will be to ensure that our aluminum pergolas and their components are produced to meet established quality standards, quantities, and timelines, while maintaining a safe environment and stable operations.This role will monitor the execution of the production plan and ensure proper workflow between stations. You will be tasked with making immediate operational decisions in response to delays, equipment failures, bottlenecks, quality deviations, or any issues impacting our objectives. Continuous coordination with Planning, Logistics, and Quality Control will be essential to prevent interruptions and ensure timely deliveries.In addition to managing operations, you will also be responsible for training and supervising production staff. This includes providing clear instructions, necessary tools, training, and defined standards for every team member. You will collaborate with plant leadership on hiring processes, performance evaluations, and, when necessary, the separation of both internal staff and agency contractors.Main ResponsibilitiesEnsure daily and weekly production plans are met.Supervise operational flow across stations (cutting, assembly, drilling, painting, packaging, etc.) and make adjustments as needed.Make prompt decisions regarding quality deviations, capacity issues, timing, machine failures, or material shortages.Organize shifts, roles, and coverage of operational personnel on the production floor.Coordinate stations and resources to ensure a continuous and efficient workflow.Collaborate with Planning, Logistics, and Quality teams to prevent delays and ensure timely deliveries.Supervise both internal staff and agency personnel, adhering to performance and safety standards.

As the Production Manager, you will be pivotal in ensuring that our aluminium pergola components, accessories, and related products are manufactured and assembled to the highest quality and quantity standards in accordance with production plans and forecasts. Your role will involve driving daily output, aligning the workforce, and enhancing operational flow, all while prioritizing health and safety as our foremost concern. In this essential leadership position, you will orchestrate the efforts of people, machines, and materials to meet performance targets and champion continuous improvement.At PERGOLUX, we cultivate a workplace culture grounded in Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, and you will be instrumental in embodying these values on the factory floor.

Visual Communicator with a Focus on Production DesignLocation: Guadalajara or Mexico City (CDMX) | Work Model: HybridAbout UsWizeline is an innovative global provider of AI-driven technology solutions dedicated to crafting advanced digital products and platforms. We collaborate with clients to harness the power of data and artificial intelligence, expediting their market entry while transforming their businesses. As a vibrant community of innovators, we prioritize growth, collaboration, and impactful results.With the right talent and innovative ideas, there are no bounds to what we can accomplish.Are You the Right Fit?Excited about the opportunity? Let's assess if this role aligns with your skills.As a Visual Communicator specializing in Production Design, you will play a pivotal role in supporting global marketing strategies by developing visually compelling assets that align with our brand's guidelines within a structured design framework. Your work will demand precision, consistency, and excellence in execution across both digital and print mediums, while also ensuring adherence to accessibility and compliance standards.This role operates under a hybrid work model, necessitating on-site collaboration in either Guadalajara or Mexico City (CDMX).Key ResponsibilitiesCreate and deliver high-quality visual content—including display advertisements, email graphics, social media visuals, presentations, and printed materials—utilizing established templates.Implement brand guidelines consistently to maintain design integrity across all visual assets.

At Varicent, we are not merely reshaping the Sales Performance Management (SPM) landscape; we are revolutionizing how businesses achieve revenue success. Our innovative SaaS solutions enable revenue leaders around the globe to devise smarter go-to-market strategies, enhance seller performance, and tap into previously unexplored potential. As a recognized innovator, Varicent has earned accolades as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, and 2024 Gartner SPM Market Guide. Our solutions are relied upon by an extensive array of global industry leaders, including T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and many more. Here’s why you will excel at Varicent:Innovate with Purpose: Develop impactful solutions that benefit customers globally.Join Excellence: Be part of a diverse, collaborative, and innovative team.Shape the Future: Take the lead in redefining revenue optimization.Grow Together: Realize your potential in a supportive environment.Join us at Varicent—where your skills and aspirations converge with boundless opportunities for success! PRIMARY PURPOSEVaricent’s Customer Success team is on the lookout for a Customer Enablement & Product Consultant to spearhead the delivery and enhancement of our live Varicent product enablement sessions. These programs aim to ensure that learners not only grasp our platforms but can confidently apply their knowledge in their daily roles.

About Neostella Neostella builds connected legal technology for today’s legal teams. The company’s mission is to streamline workflows, improve collaboration, and help legal firms deliver strong results for clients. Neostella challenges outdated approaches by building solutions that reflect the needs of modern legal professionals. Forbes recognized Neostella as one of the Best Startup Employers in the Americas for 2026. The company is growing quickly and welcomes people who want their work to matter. Role Overview: Senior Media Designer Location: Guadalajara, Jalisco, Mexico Neostella’s brand is expanding across social media, advertising, and internal communications. Video storytelling is now central to this strategy. The Senior Media Designer will lead video production and raise the standard for all visual content. This role shapes Neostella’s on-screen presence, inside and out. The Senior Media Designer creates engaging, brand-consistent videos that connect with audiences and support business goals. The position works closely with marketing, product, sales, and leadership to turn ideas into compelling visual stories. What You Will Do Direct the creative vision and production for all video and motion graphics content Own the entire video production process: ideation, scripting, editing, and final delivery Ensure each project aligns with Neostella’s brand and strategic objectives Partner with marketing, product, sales, and leadership to support campaigns, product launches, events, and internal communications Balance creative storytelling with efficiency and measurable impact Define motion design standards for the company Mentor team members and collaborate with Neostella’s creative agency Continuously seek ways to improve the quality and effectiveness of visual content Who Thrives Here This position suits someone who enjoys creative ownership of video content and wants to help shape a strong media presence across channels. Strategic thinking, hands-on production skills, and a drive to raise the bar for visual storytelling are essential.

We are seeking a dynamic and results-oriented Product Manager to join our talented team at Blend360. In this role, you will be responsible for guiding the development and launch of innovative products that meet the needs of our clients and drive business growth. You will collaborate with cross-functional teams, including engineering, marketing, and sales, to ensure successful product delivery and user satisfaction.As a Product Manager, you will leverage data-driven insights to inform product strategy, prioritize features, and enhance user experience. You will have the opportunity to shape product vision and contribute significantly to our company's success.

As a Senior Brand Designer at Flexport, you will play a pivotal role in shaping our brand's visual identity and ensuring a seamless user experience across all platforms. You will collaborate closely with cross-functional teams to create compelling design solutions that resonate with our audience. Your expertise will guide the brand's aesthetic and influence marketing strategies, ultimately driving customer engagement and brand loyalty.

Join Wizeline as a Lead UX Designer, where you will play a pivotal role in shaping user experiences that resonate with our clients and their customers. As a leader in our design team, you will collaborate closely with product managers and engineers to deliver innovative solutions that enhance usability and engagement.

Job Type: Contractor or Full-time Location: Guadalajara, Jalisco (Hybrid) About Ottimate Ottimate builds an AI-driven Accounts Payable automation platform for finance teams. The platform streamlines invoice-to-payment processes, helps reduce operational costs, prevents overpayments, and supports policy compliance. Role Overview The Product Support Specialist joins the Product Support team, focusing on Level 1 (Tier 1) customer interactions. This role handles general customer questions, provides initial technical support, and works to maintain strong customer satisfaction. Collaboration with both the Support group and specialized teams is part of the daily routine, with guidance from Level 2 mentors or leads as needed. Main Responsibilities Participate as a member of the Tier 1 Support Group. Respond promptly and courteously to customer inquiries, following established service level agreements (SLAs). Work with team members to resolve customer issues efficiently. Join team meetings and collaboration sessions to stay current on product updates and recurring issues. Opportunities for Growth Potential to expand into specialized support areas after a brief introductory period, based on business needs. Collaborate with subject matter experts to address complex customer challenges. Use the Jira platform to escalate issues to engineering and track them through resolution. Support and Development Seek guidance from Level 2 mentors or leads when handling difficult customer questions or technical issues. Work with senior team members to further develop troubleshooting and support skills. Escalate unresolved matters to higher-level team members or leads when necessary. Qualifications Advanced English proficiency. Comfort working in an environment with shifting priorities. Experience in a customer-facing support role, using ticketing systems such as Jira, Freshdesk, or similar. SaaS background is a plus. Basic knowledge of technical support and troubleshooting methods. Strong communication skills, able to explain technical information clearly. Familiarity with API and CSV data integrations is highly desirable. Experience with Jira, Freshdesk, or other ticketing platforms. Understanding of accounting terminology is a plus. Collaborative approach and eagerness to learn.

Birdman stands out in Mexico’s plant-based foods and supplements market, creating products that bring together taste, functionality, and a commitment to health and sustainability. As the company expands, especially with an eye on international markets, the Innovation team is growing to deepen technical expertise in product development, ingredient research, and scalable manufacturing. Role overview The Manager of Innovation and New Product Development leads Birdman’s innovation pipeline from early-stage opportunity identification through launch and ongoing product refinement. This role is responsible for ensuring every product meets technical, sensory, financial, and market standards. This manager oversees the entire New Product Development (NPD) process, applying a structured stage-gate system to prioritize projects, manage timelines, and deliver compliant product launches. The role also leads the R&D and Technical Lab, setting high standards for technical rigor and sensory quality in all product development efforts. In addition to consumer-facing innovation, the position advances Birdman’s technical foundation by developing unique ingredient advantages, improving raw materials and product functionality, identifying process improvements for manufacturing, and protecting innovation assets through brand and intellectual property management. What you will do Manage the full NPD process using stage-gate methodology Prioritize and oversee multiple innovation projects from concept through launch Lead the R&D and Technical Lab, raising standards in formulation and sensory evaluation Work with suppliers to develop and enhance ingredients and raw materials Drive technical and process improvements to support scalable manufacturing Protect innovation assets through brand and intellectual property management Requirements Technical expertise in food, supplements, nutrition, or related areas Proven experience leading innovation and NPD initiatives Strong scientific and technical background for formulation, ingredient functionality, scale-up, and product validation Organized and disciplined project management skills for handling multiple complex projects Genuine interest in food and product creation, with attention to flavor, texture, aroma, and consumer experience Ability to inspire and coach teams to raise sensory standards Comfortable identifying new opportunities and ensuring operational excellence Location This role is based in Guadalajara, Jalisco, Mexico.

Senior Product Safety EngineerJoin Bosch as a Senior Product Safety Engineer, where you will spearhead the development and implementation of comprehensive hazard management methodologies aimed at significantly reducing corporate risk related to product liability. Your role will involve delivering technical expertise in analyzing product safety and liability while fostering collaboration across various departments including Engineering, Marketing, Quality, Manufacturing, and Purchasing throughout the entire product development and manufacturing process.Key ResponsibilitiesOversee product safety evaluations and provide strategic risk mitigation advice during product development stages.Lead investigations into product liability and assist in formulating defense strategies for litigation.Develop and uphold hazard assessment protocols, safety standards, and testing methodologies.Guarantee adherence to organizational safety policies and relevant regulatory standards.Conduct research on industry trends, legal standards, and liability issues to enhance product safety methodologies.Play a vital role in the continuous enhancement of Engineering Product Safety (EPS) protocols.Facilitate the efficient coordination and utilization of EPS resources to achieve departmental objectives.

The Customs Foreign Trade Manager will oversee and ensure the effective management of Foreign Trade Programs for the Continental Automotive Guadalajara entity, encompassing both production plants and R&D centers. This role will report directly to the Head of Customs LATAM. Your ability to communicate sensitive matters across all levels of the organization will be crucial, as you’ll need to persuade and influence various stakeholders. You will guarantee compliance with foreign trade regulations, providing essential support and guidance to the Guadalajara Plant teams to ensure that Continental operates in accordance with customs laws and regulations. This position requires management of staff and trade service providers, as well as collaboration with the Central Customs Foreign Trade team to facilitate Import and Export controls for all Guadalajara locations in Mexico. You will also be involved in productivity and continuous improvement projects, advising on foreign trade matters throughout the entire logistics chain and acting as a legal representative before Mexican governmental authorities, such as the Ministry of Economy and SAT. Your responsibilities will include ensuring governance, utilizing data-driven approaches for decision-making, and maintaining effective communication between Trade Service Providers, Customs Brokers, and other internal and external stakeholders. Additionally, you will lead and advise on Supply Chain Security Programs to ensure compliance (AEO and CTPAT) for the Guadalajara Plants, coordinating the submission of necessary notifications. You will coach and guide the Central Customs Foreign Trade team based in Guadalajara and actively engage in various Central Customs activities for training purposes. Identifying and executing projects that benefit Continental and can be replicated across other legal entities will also be part of your role. When necessary, you will establish documented controls for foreign trade processes.Main Responsibilities:Ensure timely compliance on Foreign Trade notifications regarding Programs and Certifications, including renewals.Annually plan and project the 5-year Expenses and Investments Budget of various Traffic and Corporate Logistics Cost Centers, overseeing the Planned Budget.Ensure accuracy and timeliness in processing external provider invoices.Coordinate with other departments to gather necessary information for foreign trade compliance.Actively participate in various business discussions to ensure compliance.Serve as Project Manager for foreign trade initiatives, ensuring timely execution and completion.Coordinate team activities to follow up and assign projects as necessary.Support Guadalajara Plants in HTS classification processes and NA SCM requests.Develop and execute KPIs for customs service providers and logistics service providers.Ensure timely responses to any audit processes from customs or fiscal authorities.Pursue opportunities for duty recovery and ensure the application of Mexican foreign trade benefits.

We are seeking a talented Fashion Designer with extensive experience in crafting wedding dresses and haute couture pieces. The ideal candidate will possess a strong focus on quality, meticulous attention to detail, team leadership skills, and mastery of specialized textile processes. Your mission will be to ensure that each piece meets the brand's standards of excellence and that production timelines are adhered to.Main Responsibilities:Supervise and coordinate a team of seamstresses, pattern makers, and embroiderers.Organize the workflow within the workshop and assign tasks based on priorities and delivery dates.Monitor quality at every stage of the process: cutting, assembly, finishing, and adjustments.Conduct fitting tests with brides or collaborate with the customer service department to ensure a perfect fit.Review and approve patterns, sketches, and sewing techniques.Identify opportunities for process improvement, time management, and working methods.Ensure compliance with hygiene, order, and safety standards in the workshop.

Join our dynamic Consumer Goods product development team as a Design Engineer, where you will take the lead in designing, documenting, and launching innovative home appliance products. Your role will encompass the full product lifecycle from concept to manufacturing, ensuring adherence to safety standards, quality benchmarks, cost-efficiency, and customer satisfaction. Collaborate effectively with cross-functional teams—including Electronics, Quality Assurance, Purchasing, Manufacturing, Product Management, and Suppliers—to create robust, manufacturable solutions that align with customer needs.Key Responsibilities:Develop and maintain 3D CAD models and 2D drawings for components, systems, sub-modules, and appliances, following the BSH product development process.Ensure product quality and safety throughout development and sustaining engineering efforts, in accordance with internal guidelines and agency standards (UL/CSA, IEC).Prepare Bills of Materials (BOMs) and technical data packages aligned with the BSH product development process.Oversee Engineering Change Requests (CRs) in collaboration with customers and internal value streams.Conduct GD&T and 2D/3D stack-up analyses as required.Create and manage risk assessments (e.g., FMEA, DRBFM) throughout the product lifecycle.Engage in analytical problem-solving initiatives utilizing methodologies such as 8D, Six Sigma, or DOE.Recommend materials and component technologies for design optimization.Define testing parameters, supervise test execution, and compile results to validate product performance.Coordinate with Product Management, Quality, Purchasing, Manufacturing, and Suppliers to ensure timely product realization.

As a Customer & Procurement Planner at Bosch, you will play a pivotal role in managing material flow throughout the North American supply chain, ensuring seamless operations for our customers, manufacturing plants, and internal logistics. Depending on the evolving needs of our business and team structure, you may focus on either Passthrough (Customer) Planning or Procurement (Raw Material) Planning. Our planners are expected to cultivate expertise in both domains, promoting agility and adaptability within the organization.Note: Individual planners will be assigned a primary focus area based on specific team dynamics and business requirements. This job description encompasses both tracks to facilitate role mobility and cross-training within the planning team.Track A: Customer & Passthrough PlanningIn this track, you will procure finished goods from Bosch's global supply plants, manage inbound warehouse operations, and fulfill demands from OEM/Tier 1 customers.A1. Inbound Planning & Procurement:Create and oversee purchase orders and delivery schedules aligned with customer demand and inventory objectives.Maintain a rolling demand forecast spanning over 24 months within SAP or Kinaxis Maestro to support long-term capacity planning.Collaborate with supplying plants regarding prioritization, capacity issues, shortages, engineering changes, and end-of-production transitions.Monitor order confirmations and proactively address discrepancies between confirmed and required quantities.Update and manage planning master data, including lead times, minimum order quantities, lot sizes, safety stock levels, and MRP assignments.A2. Warehouse Coordination:Oversee inbound receipts, inventory management, and stock availability across North American warehouses.Work with warehouse operations to resolve blocked stock, MRP exceptions, and inventory discrepancies.Ensure visibility for goods-in-transit and facilitate timely clearance of open inbound deliveries.Support warehouse functions through accurate ASN transmissions, delivery scheduling, and prioritization of outbound shipments.Identify slow-moving and obsolete inventory in collaboration with warehouse teams, devising effective disposition strategies.A3. Customer Management & Order Fulfillment:Handle customer-facing planning for OEM and Tier 1 accounts across automotive, powersports, and commercial vehicle sectors.Process and validate customer EDI releases, ensuring accurate order intake and timely fulfillment.Transmit and validate Advance Shipping Notifications (ASNs) through customer portals as per their requirements.Coordinate outbound shipments and track deliveries until they reach the final customer destination.Proactively communicate supply chain developments to customers, addressing any potential issues or changes.

Join our dynamic team at Avery Dennison as a Production Operator in Guadalajara! In this role, you will be responsible for a variety of tasks that ensure the seamless operation of manufacturing processes. Your key activities will include:Utilizing appropriate Personal Protective Equipment (PPE) during work activities to maintain a safe working environment.Keeping the workspace clean and organized, ensuring adherence to the 5S methodology for workplace efficiency.Providing direct support to the cutting machine operator by handling wrapping, palletizing, moving materials, and ensuring production targets are met.

Join the Bosch Group as a Customer & Procurement Planner, where you will play a pivotal role in optimizing our procurement processes and enhancing customer satisfaction. Your expertise will contribute to efficient supply chain management, ensuring that our operations run smoothly while meeting the needs of our clients.

Join our dynamic team at Expeditors International of Washington, Inc. as a Customs Brokerage Agent. In this vital role, you will facilitate and manage the customs clearance process for our clients, ensuring compliance with all regulations and timely delivery of goods. You will collaborate closely with clients, vendors, and government agencies to navigate the complexities of international trade.

Join Our Team as a Product Safety Engineer!As a Product Safety Engineer at Bosch, you will play a crucial role in the development and manufacturing of power tool products by ensuring they meet our corporate safety standards and principles of risk reduction. In this dynamic position, you will work closely with cross-functional teams, including Engineering, Marketing, Quality, Manufacturing, and Purchasing, to embed product safety throughout the entire product lifecycle.Key Responsibilities:Conduct thorough product safety reviews during the development phase.Perform comprehensive hazard assessments and risk mitigation analyses.Assist in product liability investigations to uphold safety compliance.Review test reports and engineering changes to ensure adherence to safety regulations.Develop and maintain safety standards, procedures, and documentation for our products.Stay informed on industry, legal, and regulatory trends to enhance our product safety practices.Contribute to the ongoing improvement of Engineering Product Safety processes.