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Customer Engagement Analyst at Delivery Hero | Buenos Aires

Delivery HeroBuenos Aires
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:Degree in Marketing, Business Administration, Engineering, or related fields. Over 3 years of experience in analytical and strategic roles, managing multiple projects with regional coordination across various markets or business units. Strong ability to create presentations and business narratives that support regional strategy. Intermediate to advanced English proficiency. Proficiency in SQL and data tools (preferred). Experience with the Braze platform (preferred).

About the job

Join our dynamic team at Delivery Hero as a Customer Engagement Analyst within our Regional Marketing team. This is an exciting opportunity to drive customer engagement strategies and enhance our marketing efforts across Latin America.

Key Responsibilities:

  • Develop direct communication initiatives aimed at converting new users and increasing engagement among existing customers.
  • Collaborate with local marketing teams to assess campaign performance and share best practices across different countries.
  • Coordinate with operations teams across LATAM to replicate successful strategies.
  • Create and implement automated campaign frameworks based on user activity.
  • Manage the regional Customer Engagement budget effectively.
  • Work closely with Delivery Hero's central team to execute A/B testing and campaigns across various countries.
  • Engage with Business Intelligence and product teams to inform strategies.
  • Serve as a key contact within the Customer Engagement team collaborating with design and communication teams.

About Delivery Hero

Delivery Hero is a global leader in food delivery, operating in over 70 countries worldwide. PedidosYa, a part of Delivery Hero, is the leading technology platform for delivery and quick commerce in Latin America. We offer a fast, user-friendly platform connecting millions of users, businesses, and delivery personnel to a wide range of products and services. Since launching PedidosYa Market in 2020, we have been delivering groceries and household items within 10 minutes of order placement. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.

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