Customer Enablement & Learning Manager

Join Klaviyo as an Engineering Enablement Program Manager to empower our engineering teams and enhance their productivity. In this dynamic role, you will spearhead initiatives that streamline processes, promote best practices, and foster a culture of continuous improvement. You will work closely with cross-functional teams to identify challenges and implement solutions that drive efficiency and innovation.

Become a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We are innovators, addressing society's most pressing safety and justice challenges through our advanced ecosystem of devices and cloud-based software. Our collaborative culture emphasizes open communication and respect, valuing diverse perspectives from our customers, communities, and colleagues.Life at Axon is dynamic, demanding, and impactful. Here, you will own your projects and instigate meaningful change, continually evolving while working towards a mission that matters in an environment where you can truly make a difference. Your ImpactAxon is in search of a driven and experienced Program Manager in Adoption & Enablement to spearhead internal enablement and customer adoption throughout the Fusus lifecycle. This role focuses on delivering training, developing curriculum, ensuring quality, and providing support post-deployment.This position marries program ownership with hands-on instruction, equipping both internal Axon teams and external law enforcement customers with the skills needed to effectively adopt Fusus workflows. Success hinges on your ability to teach platform functionality alongside the technical principles that facilitate successful deployments, translating real-world operational scenarios into scalable training experiences.The ideal candidate will be a strong cross-functional collaborator with an operational grasp of Axon Fusus, exceptional facilitation skills, and the capacity to independently conduct training and enablement sessions. This role is vital in ensuring customers transition seamlessly from deployment to ongoing support while maximizing product usage, operational readiness, and achieving long-term objectives.What You’ll DoLocation: Based in Axon hub sites across the United States (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)Travel: Approximately 50%Reports to: Sr. Director, RTO SaaS Delivery

At Morgan & Morgan, we are dedicated to making a difference. For countless Americans, we serve as their last line of defense against insurance companies, major corporations, and defective products. Our team, which includes attorneys in all 50 states, client support staff, creative marketing professionals, and operations teams, all play vital roles in championing consumer rights. United by a singular mission, our over 6,000 employees strive 'For the People.'SummaryWe are excited to announce that our Operations Team is expanding! We seek an Enablement Manager to support all case operations within our legal teams. The ideal candidate will collaborate with leadership to provide training, management, and enhance productivity for our case staff across various regions, directly contributing to the optimization of business operations.Responsibilities• Oversee and nurture litigation staff across multiple markets, aligning their performance with team objectives and broader business goals.• Monitor compliance among case staff while fostering a positive work environment.• Implement operational goals for case staff and assess performance in real-time using KPIs and dashboards.• Address and resolve challenges faced by case staff by coordinating support from other departments (e.g., Learning & Development, IT, HR).• Conduct audits of case files to ensure efficiency and timely metric achievement by employees.• Develop and execute additional auditing processes for performance evaluations.• Analyze metrics to proactively identify areas for case staff improvement.• Facilitate training sessions for case staff in collaboration with the internal Learning and Development Team.• Guide case staff in proactive negotiation of claims towards settlements.• Contribute to team strategic initiatives and assist in establishing shared standards and processes.• Communicate the firm’s goals and vision to staff effectively.• Onboard new hires and facilitate shadowing with existing litigation staff.• Cultivate relationships with case staff and attorneys across all regions.

Role overview AECOM seeks a Program Manager for its Boston office. This position leads multiple projects, emphasizing both successful outcomes and strong client partnerships. The Program Manager coordinates teams and ensures that deliverables align with client expectations. Key responsibilities Guide project teams through all stages of project delivery Create and monitor project plans to achieve goals and meet deadlines Communicate regularly with clients and stakeholders to keep everyone informed Promote client satisfaction by tracking progress and resolving issues promptly About the Boston office The Boston team at AECOM works on engineering and infrastructure projects that serve both communities and industries. Projects span a range of initiatives with local and broader impact.

About CommercetoolsAt commercetools, innovation is rooted in a strong foundation built on our exceptional product and talented people. Our team comprises builders, explorers, doers, creators, and problem-solvers who have not only revolutionized commerce architecture but also fostered a culture of experimentation and creativity. Together, we are the driving force behind the next era of commerce for our clients. From AI-driven solutions that empower enterprises to make informed decisions, to connecting digital and physical shopping experiences, we enable ambitious companies to innovate, scale, and thrive without limitations. Here, the best ideas prevail, and you will have the tools, trust, and flexibility to shape the future of commerce and your own career. Your ImpactWe are in search of a dynamic and experienced Senior Sales Enablement Manager to become a vital member of our Global Go-To-Market (GTM) Enablement team. This high-impact position plays a crucial role in enhancing the performance of our sales organization and reaching key business objectives. As the primary enablement partner for our global Business Development and Account Executive teams, you will provide them with the necessary skills, tools, processes, and content to excel in enterprise deals. Collaborating with cross-functional partners, including Sales Managers, Solutions Consulting, Product Marketing, and Revenue Operations, you will help fortify our outbound sales capabilities and transition from a technical selling approach to a value-based selling strategy. This role encompasses both program management and hands-on enablement, and we seek someone who can effectively translate business needs into impactful enablement strategies, overseeing the entire programming lifecycle from development to delivery.If you possess strategic thinking skills and are passionate about fostering sales excellence in a fast-paced, iterative environment, this role may be the perfect match for you.

Director of Revenue EnablementLocation: Boston, Chicago, New York (US), or London (UK) - HybridAbout the Role:As the Director of Revenue Enablement at Showpad, you will spearhead the development and implementation of our global enablement strategy. You will act as a catalyst for transforming Go-To-Market (GTM) behaviors and enhancing field performance. This pivotal role focuses on expediting the onboarding of new hires and fostering the ongoing growth of experienced representatives through comprehensive programs, processes, and technology.The Revenue Enablement team is our activation layer; you will ensure that change management is effectively integrated in the field while preserving the integrity of our GTM methodologies (Showpad Value Selling and Value Realization). You will also identify and address performance gaps to mitigate 'drift' in sales execution.This position is highly visible, acting as a 'Customer Zero' and 'Core Buyer Persona' leadership role. Given that enablement is central to Showpad’s business, you will leverage our platform to enhance outcomes, contributing to our 'Showpad on Showpad' vision while assisting GTM teams in customer-facing roles. The results produced by the field Enablement team will serve as compelling evidence of our capabilities to our customers. You will serve as a brand advocate and thought leader, demonstrating strategies to improve critical KPIs such as Ramp Effectiveness, Sales Productivity, Win Rates, and Quota Attainment.Join us if you are passionate about influencing the future of AI-powered Revenue Effectiveness!

At WHOOP, we are dedicated to enhancing human performance and extending healthspan. Our mission is to empower individuals to unlock their potential by gaining a deeper understanding of their bodies and daily habits.We are seeking a Senior Program Manager for Sensor Intelligence Engineering to spearhead innovative advancements in physiological sensing and signal processing. This pivotal role involves collaborating with sensor intelligence researchers, hardware engineers, and firmware teams to explore and develop novel algorithmic strategies. You will facilitate experimental research initiatives and validate cutting-edge sensing technologies. Your expertise will be vital in structuring multifaceted research endeavors, coordinating cross-functional experiments, and transforming early-stage discoveries into validated technical opportunities for future WHOOP product developments.

At WHOOP, we're dedicated to transforming the landscape of human performance. Our innovative platform empowers individuals to optimize their potential through a profound understanding of their physiological data and daily activities.As a pivotal Capital Expenditure Program Manager within our Technical Program Management (TPM) team, you will be instrumental in enhancing our global manufacturing capabilities by converting capital investments into impactful production infrastructure. Your leadership will guide capital planning and execution throughout the entire product lifecycle. Collaborating closely with engineering, operations, and finance, you will ensure the provision of cutting-edge equipment, refined processes, and operational readiness essential for both new product introductions (NPI) and continuous improvement (CI) initiatives. This is a dynamic role for a strategic leader who excels at the intersection of product development and manufacturing operations, with a proven ability to manage risks, align diverse stakeholders, and drive rapid execution in a fast-paced environment.

Company OverviewEstablished in 1977, GMO LLC stands as a distinguished global investment management firm, dedicated to providing exceptional long-term investment performance and strategic advice to a diverse clientele. Our suite of investment strategies and solutions spans multiple asset classes, including equity, fixed income, and alternative investments, allowing us to deliver maximum value to our investors. Currently managing approximately $78 billion, we cater to an elite client base composed of some of the world's most sophisticated institutions, financial intermediaries, and private clients. Our reputation is built on a foundation of valuation-based investing, a propensity for bold market positions when warranted, and a commitment to transparent, academically rigorous thought leadership. Jeremy Grantham, our Co-Founder and Long-Term Investment Strategist, is widely recognized for his expertise in identifying speculative investment bubbles and advocating for climate-conscious investing. As a privately owned firm with over 430 employees globally, we are headquartered in Boston with additional offices across Europe, Asia, and Australia. Our company culture thrives on a strong commitment to client service, intellectual curiosity, and open dialogue. We celebrate our diverse backgrounds and perspectives, knowing that inclusive environments foster higher engagement and improved client outcomes.To apply, please follow the instructions outlined in this job posting. The application window for this position is expected to remain open until the role is filled or as otherwise determined by GMO.

Become a Catalyst for Positive Change at Axon.At Axon, our mission is to protect life. We are pioneers addressing the most pressing safety and justice challenges through our innovative devices and cloud software solutions. Collaboration is at the heart of our success; we value open communication and diverse perspectives from our customers, communities, and each other.Working at Axon is dynamic, challenging, and purposeful. Here, you will take the lead and drive meaningful change while continuously growing in a mission-driven environment where your contributions truly matter.Your InfluenceAs the Principal NPI Program Manager, you will be at the helm of the operational framework that transitions Axon's products from conceptualization to market readiness. From the instant a product team initiates a new SKU request to its launch in the pricing catalog, you will serve as the cross-functional conductor—collaborating closely with teams across Product, Finance/FP&A, Commercial Operations, Supply Chain, Legal, and IT.Your role will involve designing, managing, and enhancing the NPI process, infusing it with discipline, transparency, and speed. You will tackle challenges that significantly affect the design and market success of Axon’s products while influencing senior leadership across various functions.Your ResponsibilitiesLocation: Boston, MA (flexible for other Axon hubs)Reports to: Director, Chief of Staff (Controllership)NPI Process LeadershipOversee and manage the comprehensive NPI workflow for all SKU categories (hardware, software, services) from initial SKU submission through cross-functional reviews to the Ready-to-Quote and Ready-to-Ship stages.Continuously enhance the NPI intake process (ServiceNow) and all related workflows across D365 and Salesforce.Lead the bundle creation initiative during annual pricing cycles, collaborating with product teams to grasp product visions and manage the development of new bundles and updates to existing offerings.Establish and enforce governance frameworks for SKU creation, bundle adjustments, pricing changes, product discontinuations, and SKU exchanges.Set clear priorities and delineate roles during high-pressure periods (pricing cycles, product launches, M&A integrations) ensuring the team has the necessary tools, training, and support for execution.

At Compass, we are dedicated to helping individuals discover their ideal place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide unparalleled service to both sellers and buyers.As a Senior Technical Program Manager in Enterprise Technology, you will lead pivotal initiatives throughout Compass. Your responsibilities will encompass a broad spectrum of projects, from implementing advanced technical enhancements to managing third-party SaaS integration and standardizing operational processes and metrics. Your focus will be on optimizing execution, enhancing efficiency, and ensuring consistency while resolving dependencies, assessing technical risks, tracking progress, and communicating effectively with executive stakeholders.Key Responsibilities:Steer high-impact initiatives focused on developing new products and platforms for Compass.Oversee the complete life cycle of key programs, coordinating functional plans, liaising with stakeholders, and resolving issues to ensure minimal disruption to daily operations.Manage relationships and configurations with third-party software to ensure scalability and efficiency of our systems.Collaborate closely with product, design, engineering, and operations leadership while keeping executive management informed on progress and risks.Drive strategic planning and execution of significant programs within product development teams, working alongside infrastructure and cross-functional groups across the organization.Plan, manage, and deliver multiple technical programs across various organizations and locations, including mergers and acquisitions initiatives.Contribute significantly to the agile practices at Compass and participate in high-level planning on both quarterly and annual bases.Promote operational excellence and continuous process improvements throughout the organization.Utilize data and metrics to create clarity and drive decision-making through well-crafted narratives for both executives and teams.Develop Standard Operating Procedures (SOPs) to standardize and scale technical operations for ongoing improvement.

Role overview The Transit Project / Program Manager at AECOM leads teams in Boston through all stages of major transit projects. This position manages the full lifecycle, from initial planning to project delivery. The focus is on keeping development moving, meeting key deadlines, and maintaining coordination among all stakeholders. What you will do Direct the development and execution of transit projects and programs from beginning to end Maintain project schedules and ensure timely delivery Communicate and collaborate with stakeholders at every phase Support teams in navigating complex challenges during the project Encourage efficiency and seek out opportunities for process improvements Location This position is based in Boston.

Join Contentful as a Senior Technical Enablement Architect where you will play a pivotal role in empowering teams to harness the full potential of our platform. You will work closely with cross-functional teams to design and implement strategies that drive technical enablement and support customer success. This is an opportunity for you to leverage your expertise in technology and architecture to enhance our clients' experiences.

About Merlin Labs: Merlin Labs is an innovative aerospace startup focused on revolutionizing aviation through the development of a non-human pilot. Our mission is to enhance both crewed and uncrewed flight capabilities. Supported by some of the most prestigious investors in the industry, we are committed to scaling our technologies alongside our customers to address significant challenges in aviation using autonomy.About You: You are a dedicated builder who excels at the crossroads of technology, execution, and meaningful impact. As a Technical Program Manager at Merlin Labs, you will be pivotal in realizing our autonomy technology—bringing the Merlin Pilot into operational service on military aircraft and leading ambitious aerospace programs.Working closely with our dynamic autonomy and flight systems teams, you will collaborate with engineers, business stakeholders, and customer teams to ensure technical progress and cross-functional alignment. You possess technical fluency, a structured approach to problem-solving, and the ability to clarify complex issues. You thrive on tackling difficult challenges, embrace uncertainty, and are relentless in achieving results.This role is central to Merlin's mission and marks a critical phase in our growth. You will manage a diverse portfolio that includes internally funded R&D initiatives and customer programs. Above all, you are passionate about our mission: accelerating autonomy, supporting our warfighters, and redefining aviation possibilities.Join us in building the future of flight—let's make it a reality, one milestone at a time.

Join Formlabs as a Technical Program Manager and be at the forefront of innovation in the 3D printing industry. In this pivotal role, you will lead cross-functional teams to drive the successful execution of technical programs, ensuring alignment with our strategic goals. Your expertise in project management and technical understanding will be key as you navigate complex challenges and deliver exceptional results.

About Merlin Labs: Merlin Labs is an innovative aerospace startup, backed by prominent venture capital, dedicated to developing autonomous pilot systems that facilitate both crewed and uncrewed flight operations. With support from leading global investors, we are collaborating with our clients to harness autonomy today and tackle some of the most significant challenges in aviation.About You: As a Senior Program Manager at Merlin Labs, you will be a strategic leader with extensive program management expertise, focused on driving mission-critical outcomes. You will oversee a suite of impactful customer-oriented defense and autonomy programs, guiding them from initial capture through to successful deployment and operational integration.Your unique combination of technical proficiency, stakeholder engagement, and operational discipline makes you an invaluable asset in fast-paced environments characterized by ambiguity and the need for swift execution. You excel at deeply understanding military operator requirements, converting them into actionable technical and programmatic priorities, and leading teams to achieve meaningful results. If you are passionate about influencing the future of aviation while fostering lasting customer partnerships, we would be thrilled to connect with you.

Join Formlabs as a Senior Technical Program Manager, where you will lead and coordinate technical projects that drive innovation and efficiency.In this role, you will work closely with cross-functional teams to ensure that projects are delivered on time and meet high-quality standards. Your expertise in program management and technical understanding will be essential in navigating complex challenges and ensuring alignment across multiple stakeholders.

Program Manager and Training LeadEmployment Type: Full TimeDepartment: Project ManagementAt CGS Federal, we are on the lookout for an innovative and dedicated Program Manager and Training Lead. In this pivotal role, you will be responsible for designing, developing, and delivering training programs tailored for both internal and external audiences, specifically for our esteemed government client.CGS Federal is a dynamic organization that unites driven, skilled, and creative professionals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We are passionate about fostering government innovation and value collaboration amongst our team. Our supportive environment encourages professional growth through various development opportunities, making CGS a great place to advance your career.Key Responsibilities:- Collaborate with the transformation readiness team to review and finalize draft Training Plans.- Design, develop, and deliver comprehensive and role-specific training as outlined in the VCF Transformation Training Plan, utilizing system integrator-provided test scenarios and screenshots.- Create and co-deliver VCF Substantive training for staff covering the complete claims lifecycle processes, incorporating curriculum and materials related to policies, claim review, administration, quality control, and payment.- Develop user-friendly, professional-quality graphics and communication media for How-To Guides, website content, and other resources to effectively inform the public, law firms, and VCF staff about VCF Transformation and associated process and system changes.- Partner with the VCF team and system integrator to provide staff support during the transition, ensuring a smooth rollout of the transformed claim review and operational processes, while coordinating the overall training schedule.

About SimpliSafeAt SimpliSafe, we are dedicated to revolutionizing home security. Our mission is to ensure the safety of every home, and we highly value the careers of our team members. Our workplace fosters a culture of collaboration and innovation, where individuals are encouraged to tackle challenges head-on and make a significant impact. We don’t just want you to work here; we want you to flourish and develop your career with us.We embrace a hybrid work model that allows our teams to balance time between the office and home. Typically, we ask our team to collaborate in our state-of-the-art office on two core days—usually Tuesday, Wednesday, or Thursday—while enjoying the flexibility to choose their work location for the rest of the week. This model provides the best of both worlds, maximizing productivity and work-life balance.Why Join Us?Our continuous growth necessitates the addition of talented, intelligent, and humble individuals who align with our values. Together, we aim to disrupt the home security industry and fulfill our mission of protecting every home.Your RoleWe are seeking a Principal Technical Program Manager to enhance our Engineering team's capabilities in delivering customer-centric product features and improvements. As the fastest-growing home security provider in the U.S., we are competing against established giants like ADT and tech behemoths such as Amazon and Google. To succeed in the expanding IoT home automation security market, we must learn rapidly, collaborate effectively, and innovate creatively. Our engineering team is proud to manage the entire 'full stack', from designing and building hardware circuit boards to coding user interfaces for our mobile applications.At SimpliSafe, we champion a ‘no-ego’, collaborative culture, earning recognition as a 'Top Place to Work' in 2021 by the Boston Business Journal. We strive to solve complex challenges in the home security and IoT sectors while continually evolving to provide our employees with the best possible work experience. If SimpliSafe resonates with you, we would love to connect!In this position, you will collaborate closely with engineering leadership to drive process improvements within the engineering department while ensuring alignment with company goals and facilitating communication with the Executive Team and Board of Directors.