Customer Enablement & Learning Manager

At Hi Marley, we are dedicated to revolutionizing communication in the property and casualty (P&C) insurance industry. We understand that insurance plays a crucial role during life's toughest challenges. Our mission is to enhance these critical moments for carriers and their customers by delivering AI-driven software solutions that ensure seamless and empathetic conversations throughout the claims process. If you share our belief that operational excellence and automation can be harmonized with a personal touch, we would be thrilled to connect with you.As the Customer Enablement & Learning Manager, you will lead and refine the initiatives that empower both our customers and internal teams to confidently adopt our innovative products. This role is pivotal, situated at the crossroads of strategy and execution. You will be responsible for establishing a clear direction, developing scalable programs, and ensuring that every product launch, workflow change, and innovative idea is implemented effectively to create significant impact. This position offers the chance to not only maintain existing operations but also to innovate continuously.The ideal candidate for this role is a proactive SaaS learning leader who excels in a dynamic environment. You should enjoy collaborating with various teams and have a knack for designing effective systems while being hands-on in their implementation. Your perspective on enablement should extend beyond mere content creation; it is a strategic driver for growth. We are looking for someone with real ownership who is ready to grow into a broader strategic leadership role within the next 2 to 3 years.If you are passionate about building impactful programs and eager to influence the future of learning and enablement in a fast-growing company, we would love to hear from you. Our culture is built on teamwork and shared enthusiasm, making this role an exciting opportunity to join us in our Boston office.

At Morgan & Morgan, we are dedicated to making a difference. For countless Americans, we serve as their last line of defense against insurance companies, major corporations, and defective products. Our team, which includes attorneys in all 50 states, client support staff, creative marketing professionals, and operations teams, all play vital roles in championing consumer rights. United by a singular mission, our over 6,000 employees strive 'For the People.'SummaryWe are excited to announce that our Operations Team is expanding! We seek an Enablement Manager to support all case operations within our legal teams. The ideal candidate will collaborate with leadership to provide training, management, and enhance productivity for our case staff across various regions, directly contributing to the optimization of business operations.Responsibilities• Oversee and nurture litigation staff across multiple markets, aligning their performance with team objectives and broader business goals.• Monitor compliance among case staff while fostering a positive work environment.• Implement operational goals for case staff and assess performance in real-time using KPIs and dashboards.• Address and resolve challenges faced by case staff by coordinating support from other departments (e.g., Learning & Development, IT, HR).• Conduct audits of case files to ensure efficiency and timely metric achievement by employees.• Develop and execute additional auditing processes for performance evaluations.• Analyze metrics to proactively identify areas for case staff improvement.• Facilitate training sessions for case staff in collaboration with the internal Learning and Development Team.• Guide case staff in proactive negotiation of claims towards settlements.• Contribute to team strategic initiatives and assist in establishing shared standards and processes.• Communicate the firm’s goals and vision to staff effectively.• Onboard new hires and facilitate shadowing with existing litigation staff.• Cultivate relationships with case staff and attorneys across all regions.

About CommercetoolsAt commercetools, innovation is rooted in a strong foundation built on our exceptional product and talented people. Our team comprises builders, explorers, doers, creators, and problem-solvers who have not only revolutionized commerce architecture but also fostered a culture of experimentation and creativity. Together, we are the driving force behind the next era of commerce for our clients. From AI-driven solutions that empower enterprises to make informed decisions, to connecting digital and physical shopping experiences, we enable ambitious companies to innovate, scale, and thrive without limitations. Here, the best ideas prevail, and you will have the tools, trust, and flexibility to shape the future of commerce and your own career. Your ImpactWe are in search of a dynamic and experienced Senior Sales Enablement Manager to become a vital member of our Global Go-To-Market (GTM) Enablement team. This high-impact position plays a crucial role in enhancing the performance of our sales organization and reaching key business objectives. As the primary enablement partner for our global Business Development and Account Executive teams, you will provide them with the necessary skills, tools, processes, and content to excel in enterprise deals. Collaborating with cross-functional partners, including Sales Managers, Solutions Consulting, Product Marketing, and Revenue Operations, you will help fortify our outbound sales capabilities and transition from a technical selling approach to a value-based selling strategy. This role encompasses both program management and hands-on enablement, and we seek someone who can effectively translate business needs into impactful enablement strategies, overseeing the entire programming lifecycle from development to delivery.If you possess strategic thinking skills and are passionate about fostering sales excellence in a fast-paced, iterative environment, this role may be the perfect match for you.

Director of Revenue EnablementLocation: Boston, Chicago, New York (US), or London (UK) - HybridAbout the Role:As the Director of Revenue Enablement at Showpad, you will spearhead the development and implementation of our global enablement strategy. You will act as a catalyst for transforming Go-To-Market (GTM) behaviors and enhancing field performance. This pivotal role focuses on expediting the onboarding of new hires and fostering the ongoing growth of experienced representatives through comprehensive programs, processes, and technology.The Revenue Enablement team is our activation layer; you will ensure that change management is effectively integrated in the field while preserving the integrity of our GTM methodologies (Showpad Value Selling and Value Realization). You will also identify and address performance gaps to mitigate 'drift' in sales execution.This position is highly visible, acting as a 'Customer Zero' and 'Core Buyer Persona' leadership role. Given that enablement is central to Showpad’s business, you will leverage our platform to enhance outcomes, contributing to our 'Showpad on Showpad' vision while assisting GTM teams in customer-facing roles. The results produced by the field Enablement team will serve as compelling evidence of our capabilities to our customers. You will serve as a brand advocate and thought leader, demonstrating strategies to improve critical KPIs such as Ramp Effectiveness, Sales Productivity, Win Rates, and Quota Attainment.Join us if you are passionate about influencing the future of AI-powered Revenue Effectiveness!

Company OverviewEstablished in 1977, GMO LLC stands as a distinguished global investment management firm, dedicated to providing exceptional long-term investment performance and strategic advice to a diverse clientele. Our suite of investment strategies and solutions spans multiple asset classes, including equity, fixed income, and alternative investments, allowing us to deliver maximum value to our investors. Currently managing approximately $78 billion, we cater to an elite client base composed of some of the world's most sophisticated institutions, financial intermediaries, and private clients. Our reputation is built on a foundation of valuation-based investing, a propensity for bold market positions when warranted, and a commitment to transparent, academically rigorous thought leadership. Jeremy Grantham, our Co-Founder and Long-Term Investment Strategist, is widely recognized for his expertise in identifying speculative investment bubbles and advocating for climate-conscious investing. As a privately owned firm with over 430 employees globally, we are headquartered in Boston with additional offices across Europe, Asia, and Australia. Our company culture thrives on a strong commitment to client service, intellectual curiosity, and open dialogue. We celebrate our diverse backgrounds and perspectives, knowing that inclusive environments foster higher engagement and improved client outcomes.To apply, please follow the instructions outlined in this job posting. The application window for this position is expected to remain open until the role is filled or as otherwise determined by GMO.

Become a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We are innovators, addressing society's most pressing safety and justice challenges through our advanced ecosystem of devices and cloud-based software. Our collaborative culture emphasizes open communication and respect, valuing diverse perspectives from our customers, communities, and colleagues.Life at Axon is dynamic, demanding, and impactful. Here, you will own your projects and instigate meaningful change, continually evolving while working towards a mission that matters in an environment where you can truly make a difference. Your ImpactAxon is in search of a driven and experienced Program Manager in Adoption & Enablement to spearhead internal enablement and customer adoption throughout the Fusus lifecycle. This role focuses on delivering training, developing curriculum, ensuring quality, and providing support post-deployment.This position marries program ownership with hands-on instruction, equipping both internal Axon teams and external law enforcement customers with the skills needed to effectively adopt Fusus workflows. Success hinges on your ability to teach platform functionality alongside the technical principles that facilitate successful deployments, translating real-world operational scenarios into scalable training experiences.The ideal candidate will be a strong cross-functional collaborator with an operational grasp of Axon Fusus, exceptional facilitation skills, and the capacity to independently conduct training and enablement sessions. This role is vital in ensuring customers transition seamlessly from deployment to ongoing support while maximizing product usage, operational readiness, and achieving long-term objectives.What You’ll DoLocation: Based in Axon hub sites across the United States (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)Travel: Approximately 50%Reports to: Sr. Director, RTO SaaS Delivery

ClearView Healthcare Partners is a leading strategy consulting firm in the life sciences sector, with its headquarters in Boston and additional offices in San Francisco, New York City, London, and Gurgaon. We specialize in providing strategic decision-making support to clients in the biopharmaceutical, medical device, and diagnostic industries, enabling them to navigate complex business challenges effectively.Role OverviewWe are in search of an enthusiastic Learning and Development Manager to take charge of designing and implementing innovative training programs aimed at enhancing our consulting skills and fostering professional development across the firm. This position is perfect for an individual who excels in collaborative environments, possesses excellent organizational skills, and is committed to continuous improvement.The Manager will work closely with the Director of Learning and Development to design, coordinate, and implement training curricula tailored to our various practice areas. You will collaborate extensively with practice leaders, subject matter experts, and internal training teams to ensure our programs are aligned with business objectives and yield measurable results. As the role evolves, it will also encompass project management responsibilities for additional company-wide training initiatives.

We are seeking an innovative and results-driven Manager of Algorithms and Machine Learning to join our dynamic team at Beacon Biosignals. In this role, you will lead a team of talented engineers and data scientists, driving the development of cutting-edge algorithms and machine learning solutions that enhance our healthcare technologies.Your expertise will contribute significantly to our mission of leveraging advanced analytics to improve patient outcomes. You will collaborate with cross-functional teams to translate complex data sets into actionable insights, ensuring our algorithms are robust, scalable, and effective in real-world applications.

Join Contentful as a Senior Technical Enablement Architect where you will play a pivotal role in empowering teams to harness the full potential of our platform. You will work closely with cross-functional teams to design and implement strategies that drive technical enablement and support customer success. This is an opportunity for you to leverage your expertise in technology and architecture to enhance our clients' experiences.

Klaviyo is looking for an Engineering Manager to guide the Machine Learning Platform team in Boston, MA. This position leads a group of engineers focused on building and improving machine learning solutions that support Klaviyo’s products. Role overview The Engineering Manager will oversee the development and enhancement of the machine learning platform. This includes working closely with cross-functional partners to ensure the platform remains scalable and high-performing as it evolves. What you will do Lead and mentor a team of engineers working on machine learning initiatives Collaborate with other teams to deliver impactful projects Drive improvements in platform scalability and performance Help shape the direction of Klaviyo’s machine learning capabilities Requirements Experience managing engineering teams Background in machine learning platforms or related technologies Strong collaboration skills with cross-functional groups

Mark43 is authorized to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.At Mark43, we strive to empower communities and their governments through innovative technology that enhances safety and improves the quality of life. Our software is robust, scalable, and elegantly designed to set a new benchmark for the tools relied upon by first responders. We celebrate diversity and are committed to fostering a team that reflects a wide range of perspectives and experiences.As the Enterprise AI Enablement Lead, you will play a pivotal role in shaping how Mark43 integrates and maximizes the value of AI within the organization. This is not a compliance or research position; rather, it is a hands-on role where you will identify opportunities for meaningful AI implementation, prototype innovative solutions, and spearhead their adoption across various teams. Your work will ensure that those developing tools for first responders can perform at their highest potential.Initially, you will operate independently, collaborating closely with cross-functional teams across Engineering, Product, Finance, and People Ops, and you will expand this function as the demand increases.

Join Klaviyo as a Principal Enablement Partner for Business Development Representatives, where you will play a pivotal role in enhancing our sales enablement strategies. You will collaborate with cross-functional teams to equip our BDRs with the tools, resources, and training they need to succeed in a competitive market. This is a unique opportunity to influence the growth of our business and the professional development of our sales team.

Whoop is seeking a Senior Technical Program Manager to focus on Health Machine Learning in Boston, MA. This position leads cross-functional teams working on machine learning solutions designed to improve health outcomes. Role overview This role manages the development and rollout of health-focused machine learning projects. The Senior Technical Program Manager coordinates efforts across engineering, product, and data science, ensuring projects align with company strategy and timelines. What you will do Guide teams in building and deploying machine learning technologies for health applications Shape and maintain product roadmaps, keeping them aligned with strategic objectives Promote collaboration and high standards across all project phases Requirements Experience leading technical programs, ideally in machine learning or health technology Strong ability to coordinate across multiple teams and disciplines Background in managing product development cycles from concept to launch

The Machine Learning Data Services team is on the lookout for an accomplished and driven Staff Technical Lead Manager (TLM) to spearhead the design and operation of our foundational machine learning data infrastructure. This pivotal role necessitates a unique combination of extensive technical know-how in machine learning systems, large-scale data processing, and a proven track record in leadership to guide both team members and technical initiatives. Our ML Data Services team plays a vital role in ensuring the provision of dependable, high-quality, and easily accessible data for all machine learning applications. As custodians of the 'Data Engineering' phase within the machine learning lifecycle, we oversee the most crucial input to any ML system: the data itself. Our robust infrastructure supports numerous data pipelines and vast datasets, directly contributing to the success of our flagship products. Key Responsibilities Technical Leadership and Strategy Define and drive the technical roadmap and long-term strategy for the ML Data Services platform, ensuring alignment with the evolving needs of machine learning engineers across the organization. Act as the principal technical authority for the team, architecting sophisticated, highly scalable, and fault-tolerant systems for data ingestion, transformation, and serving. Lead the technical vision for acquiring a diverse range of training data sources, incorporating ingestion from real-world drive logs, resimulation outputs, auto-labeling pipelines, and human labeling efforts. Initiate and oversee the implementation of rigorous mechanisms for monitoring data quality, tracking data lineage, and ensuring comprehensive data governance and compliance. Deliver hands-on technical guidance, conduct design reviews, and mentor engineers, ensuring adherence to best practices, high code quality, and operational excellence. Team Management and Growth Supervise a team of software engineers, encompassing performance evaluations, career development, coaching, and mentoring. Serve as a hybrid technical leader-manager, balancing 50% management responsibilities with 50% technical leadership, architecture, and hands-on coding/design. Lead recruitment efforts to attract, onboard, and retain top engineering talent while fostering a diverse and inclusive team culture. Promote engineering excellence, operational rigor, and a strong sense of ownership within the team. Collaboration and Execution Engage closely with ML model teams and Infrastructure teams to grasp data needs and deliver solutions that expedite machine learning development cycles. Steer the execution of significant projects, ensuring timely delivery and alignment with business objectives. Articulate complex technical concepts clearly to various stakeholders.

Join Our Team: At Motional, our mission is to revolutionize transportation through the development of autonomous vehicles. As part of our cutting-edge team, you will collaborate with top-tier machine learning engineers and research scientists to bring self-driving technology to life, making a positive impact on society. We focus on creating advanced tech stacks that analyze complex driving environments and generate safe, comfortable trajectories for our robotaxi services using state-of-the-art deep neural networks.Your Role:As a Senior Machine Learning Engineer specializing in prediction, you will play a pivotal role in training, evaluating, and deploying our machine learning models for scene understanding, behavior prediction, and planning. Your daily responsibilities will include:Designing and conducting high-impact experiments through collaboration with fellow machine learning engineers.Prototyping and enhancing metrics for assessing the performance of our behavioral models across various scenarios and capabilities.Ensuring timely updates of major models, including detailed analysis of offline and on-road evaluation data.Staying abreast of the latest industry trends, proposing innovative architectures and network designs based on current literature.Maintaining a robust training and evaluation codebase, particularly focusing on dataset generation and evaluation.

Why Choose Lovable?At Lovable, we empower individuals and teams of all sizes—from budding entrepreneurs to Fortune 100 enterprises—to craft software in any programming language. Millions across over 200 countries leverage Lovable to convert their innovative ideas into tangible products swiftly. As pioneers in the evolving landscape of software development, you have an extraordinary chance to reshape the digital domain. With more than 2 million users already on board, we are just at the beginning of our journey.We are a compact yet highly skilled team based in Stockholm, dedicated to building a game-changing company. We cherish a culture of complete ownership, rapid execution, and collaborative humility, and we actively seek individuals who are passionate, quick to deliver, and eager to create a meaningful impact.Your RoleWe are looking for a Customer Education Lead to design and implement comprehensive learning programs at Lovable—from initial onboarding to advanced training. This position merges content strategy, instructional design, and program execution. You will develop scalable educational frameworks that ensure success for all customers, from early adopters to global corporations.Your ResponsibilitiesProgram Design: Create and implement structured learning programs that guide customers from their first login to advanced usage.Content Creation: Develop and oversee a diverse array of tutorials, videos, guides, and certification paths that evolve alongside our product.Training Facilitation: Conduct live and virtual training sessions for new customers and larger enterprise rollouts; empower internal teams to lead these sessions independently.Cross-Department Collaboration: Collaborate with Customer Success, Product, and Marketing teams to align educational initiatives with product launches, adoption goals, and customer journey milestones.Performance Measurement: Establish metrics for activation, usage, and retention; evaluate program effectiveness and make iterative improvements.Knowledge Management: Build and sustain Lovable’s customer knowledge base, learning portal, and course catalog.You Will Thrive Here If You...Possess over 5 years of experience in customer education, enablement, or instructional design within a SaaS or product-focused organization.Have a knack for simplifying complex technical concepts into clear, actionable learning experiences.Are exceptionally organized and adept at building scalable systems rather than one-off training sessions.Are driven by data and can evaluate the impact of learning initiatives against business objectives.

The Machine Learning (ML) Data Services team is on the lookout for a passionate and seasoned Staff Technical Lead Manager (TLM) to spearhead the evolution and operation of our essential machine learning data infrastructure. This pivotal position requires a unique fusion of in-depth technical knowledge in machine learning systems, extensive data processing, and a proven track record in leadership to effectively manage both individual contributors and set technical direction. The ML Data Services team plays a vital role in ensuring the provision of reliable, high-quality, and easily accessible data for all machine learning applications. As custodians of the 'Data Engineering' phase of the ML lifecycle, we handle the most crucial input for any ML system: the data itself. Our infrastructure supports hundreds of data pipelines and processes petabytes of data, directly facilitating the success of our flagship products. Key Responsibilities: Technical Leadership and Strategic Direction Develop and execute the technical roadmap and long-term strategy for the ML Data Services platform, ensuring alignment with the growing needs of ML engineers across the organization. Act as the leading technical authority for the team, designing complex, highly scalable, and fault-tolerant systems for data ingestion, transformation, and serving. Guide the technical vision for sourcing diverse training data, encompassing real-world drive logs, resimulation outputs, auto-labeling pipelines, and human labeling efforts. Oversee the implementation of robust mechanisms for monitoring data quality, tracking data lineage, and ensuring comprehensive data governance and compliance. Provide hands-on technical mentorship, design reviews, and guidance to engineers, promoting best practices, high code quality, and operational excellence. Management and Team Development Lead a team of software engineers, conducting performance reviews, facilitating career development, and providing coaching and mentoring. Balance a hybrid role as a technical leader-manager, dedicating 50% of efforts to management and 50% to technical leadership, architecture, and hands-on coding/design. Drive recruitment efforts to attract, onboard, and retain exceptional engineering talent, fostering a diverse and inclusive team culture. Promote engineering excellence, operational rigor, and a strong sense of ownership within the team. Collaboration and Execution Work closely with ML model and Infrastructure teams to understand data requirements and deliver solutions that expedite ML development cycles. Lead the execution of major projects, ensuring timely delivery and alignment with business objectives. Effectively communicate complex technical concepts to a variety of stakeholders.

Join the Innovative Team at SunoAt Suno, we are not just a music company; we are a creative powerhouse dedicated to igniting imagination through the magic of sound. Harnessing the capabilities of the world’s most advanced AI music model, we provide an exceptional creative platform, including our groundbreaking generative audio workstation, Suno Studio. We believe in empowering everyone—from shower singers to seasoned artists—to create, share, and discover music, making musical expression accessible to all.Role OverviewWe are seeking passionate early members of our research team to collaborate closely with our founding members. You will play a pivotal role in shaping the future of our machine learning initiatives by making critical technical decisions on the development and deployment of our cutting-edge ML models, boasting an H100/scientist ratio exceeding 100x.Explore the Suno job posting here!

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

Join Klaviyo as an Engineering Enablement Program Manager to empower our engineering teams and enhance their productivity. In this dynamic role, you will spearhead initiatives that streamline processes, promote best practices, and foster a culture of continuous improvement. You will work closely with cross-functional teams to identify challenges and implement solutions that drive efficiency and innovation.