Customer Complaint Handler

Legal & General seeks a Customer Service Advisor for Life Insurance to join the Cardiff team. This position centers on assisting customers with their life insurance questions and supporting them through each step of their journey. Advisors play a key role in making sure every customer receives attentive and thoughtful service. Key responsibilities Respond to questions and concerns about life insurance policies Communicate clearly and professionally by phone and in writing Listen closely to understand each customer’s individual needs Offer accurate information and guidance throughout the process Support and development Comprehensive training provided to build product and service knowledge Opportunities for professional growth and development within the team Work in a supportive environment where contributions are recognized

Legal & General seeks a Senior Medical Underwriter in Cardiff to focus on life insurance. This role centers on evaluating medical risks and supporting informed decisions that impact client outcomes. Key responsibilities Assess medical risks for life insurance applications Review cases with strong analytical skills and attention to detail Work with colleagues to refine underwriting guidelines and processes Support business goals through effective underwriting practices Requirements Significant experience in medical underwriting for life insurance Demonstrated analytical skills High level of attention to detail Ability to collaborate effectively within a team

Legal & General seeks a Senior Life Medical Underwriter based in Cardiff. This position centers on evaluating and managing risks related to life insurance applications. The work involves careful assessment of medical and personal information to determine eligibility and appropriate coverage levels. Key responsibilities Assess life insurance risks by reviewing medical histories and related documentation Make decisions that shape underwriting standards and practices Support customers by guiding them through the underwriting process Requirements Experience in life insurance underwriting Strong analytical and decision-making skills Ability to interpret complex medical information This role offers the chance to have a direct impact on both company standards and customer experience within Legal & General's Cardiff team.

Your Role at Veezu:As a People Advisor, you will play a crucial role within our People Team, delivering expert HR guidance and support to colleagues across various departments.Reporting directly to a Senior People Partner or People Partner, you will engage with a diverse array of People functions and employee lifecycle activities, ensuring adherence to UK employment legislation and best practices while fostering a positive and supportive workplace culture.About Veezu:Veezu stands as the UK's fastest-growing taxi and private hire technology enterprise, serving hundreds of towns and cities across the UK. We are a technology-driven, on-demand mobility service dedicated to empowering our local communities and enhancing their overall experience.Key Responsibilities:Serve as the primary contact for People-related inquiries within your designated regions, offering insights on policies, procedures, and employment law.Assist the People Coordinator in managing and resolving People-related queries via the People Ticket System, ensuring timely support with the backing of People Partners.Aid stakeholders in the acquisition and integration of new businesses into the Veezu Group as required.Support managers in addressing employee relations issues, including investigations and disciplinary actions, pending Senior Management approval.Contribute to the development and implementation of People policies and initiatives aimed at enhancing employee satisfaction.Provide essential support for People-related projects, including organizational restructures and change management initiatives, in collaboration with People Partners and other stakeholders.Offer guidance to the People Coordinator on lower-level employee relations concerns, acting as an initial escalation point.Engage with the HRIS system as an administrator, assisting the People Coordinator in maintaining accurate HR records and ensuring data integrity and confidentiality.Facilitate the onboarding process for new employees, including conducting the People onboarding induction and serving as a contact for inquiries.

Join Our Work from Home Survey Taker Team!Are you eager to share your opinions and earn extra income from the comfort of your own home? We're inviting motivated individuals to become part of our UK Market Research Panel. Take surveys and contribute to valuable research studies while enjoying the flexibility of remote work.Compensation:Earn money by participating in surveys. Choose from multiple payment methods such as PayPal, direct checks, or virtual gift card codes. Plus, unlock opportunities to earn rewards!Your Responsibilities:Engage in work-from-home surveys and studies by adhering to both written and oral instructions. Participate in focus groups and ensure that you fully experience any products or services provided for your feedback.Requirements:You need a functioning camera on your smartphone or a webcam on your desktop/laptop, along with a reliable internet connection. A willingness to engage in various topics and the ability to follow instructions is essential.Benefits:Enjoy online and in-person discussion opportunities without the hassle of commuting. This is a flexible, part-time role with no minimum hours required. You’ll also receive free samples from our partners in exchange for your feedback and can participate in product testing before they hit the market.We encourage anyone seeking part-time, short-term remote work to apply. No prior experience is necessary, making this an ideal opportunity for those looking to supplement their income through flexible work.* Please note this is a chance to earn extra income from home and is not intended as a full-time position.APPLYIf you’re self-motivated and comfortable working independently from home, particularly in roles related to customer service, data entry, and product evaluation, we want to hear from you!Data entry candidates come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical work, management assistance, receptionist roles, and call centers.APPLY AT: https://5o6x7a.ttrk.io/5de57127dad44600015ccad5

At Future, we are a leading global media company that thrives on connecting individuals with their passions through exceptional content and cutting-edge technology. Our portfolio includes award-winning brands across various sectors, including technology, gaming, entertainment, music, photography, field sports, knowledge, and home interests. Our dedicated team attracts millions of consumers to our diverse platforms, including websites, magazines, events, and social media.Your RoleAs our customer support operation focused on subscriptions expands, we are continuously seeking enthusiastic individuals to join our teams in complaints handling, quality assurance, and sales and retention. If you have a knack for problem-solving, enjoy assisting customers, and have a passion for customer retention, this might be the perfect opportunity for you!

This 12-month fixed-term Employee Relations Advisor role at Legal & General is based in Cardiff. The position focuses on supporting a positive workplace culture by guiding managers and employees through a range of employee relations matters. Ensuring compliance with employment law and internal standards is central to this role. Key responsibilities Provide advice on employee relations issues, including conflict resolution and workplace concerns. Collaborate with employees and managers to support clear communication and effective problem-solving. Assist in developing and implementing policies that promote employee satisfaction and strong performance. Ensure all guidance and actions comply with current employment legislation and company policies. Contract details This position is offered as a 12-month fixed-term contract and is based in Cardiff.

At Go.Compare, we are proud to be recognized award-winning insurers, making the world of insurance simpler and more accessible. Over the past year, we have delivered exceptional products and unparalleled customer service.Your Role...Are you looking for a dynamic position as a customer service advisor with an esteemed price comparison website? Are you eager to be part of a customer-centric organization that places its staff and customers at the forefront of everything it does? Do you thrive on solving problems and assisting individuals during critical moments? If so, this is the exciting opportunity you have been waiting for!As a Customer Service Advisor, you will serve as the main point of contact between our business and our customers. Your responsibilities will include guiding customers through their online comparisons, clarifying product details, and helping them maximize available special offers.

Your Role:As a Business Service Administrator within our Service & Operations department, you will play a crucial role in overseeing all external operational processes. This includes managing partner change requests, ensuring partner governance, and processing essential data.This is a fantastic opportunity to deepen your expertise in the Insurance and Energy sectors while gaining a broader understanding of our core business. You will connect with various business areas including commercial, financial, and regulatory processes, providing valuable insights.Join our dynamic team and collaborate closely to share knowledge and experiences. We are committed to continuously improving our processes, always with the customer experience as our top priority.Your responsibilities will include the daily management of partner and supplier adjustments, proactively identifying and mitigating risks to ensure excellent service delivery to our business partners.

Join Our Team as a Remote Customer Service Representative!We are seeking enthusiastic individuals across the United States to engage in valuable polling activities. Apply now to start earning from the comfort of your home!This position offers you the flexibility to earn extra income through telecommuting while setting your own schedule. Your responsibilities will include data entry, responding to emails, conducting reviews, participating in polls, and managing various online projects.Embrace this rewarding opportunity to influence the marketplace and contribute to product development. You may even get exclusive early access to new products and participate in hands-on testing! Your insights will help companies gather essential data to predict trends and make informed business decisions.- Earn rewards by sharing your opinions- Multiple payment options available, including PayPal and direct deposit- Flexible Part-Time HoursAPPLY HERE:https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjbAre You the Right Fit?If you are self-driven, enjoy working independently, and excel in roles such as email customer service, data entry, and product reviews, we want to hear from you!Our ideal candidates come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical, administrative, and more!APPLY HERE:https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjb

Legal & General is hiring an Employee Relations Advisor for a 12-month fixed-term contract in Cardiff. This role centers on supporting employee relations and promoting a positive workplace culture while ensuring compliance with employment regulations. Key responsibilities Provide expert guidance on a variety of employee relations topics Assist with investigations into workplace concerns Collaborate with HR colleagues to develop and implement practical solutions Requirements Strong interpersonal and communication abilities Experience contributing to a collaborative work environment Skill in interpreting and applying employment regulations This contract offers an opportunity to influence employee experience at Legal & General. Those who enjoy working with people and addressing workplace challenges are encouraged to apply.

Join Accor Hotels as a Guest Service Team Leader and become a part of a passionate team dedicated to providing exceptional guest experiences. In this role, you will lead the front desk operations, ensuring guest satisfaction while managing a dynamic team. Your leadership will help foster a positive atmosphere where both guests and team members feel valued and supported.

Go.Compare, part of Future PLC, seeks a Head of Customer Relationship Management to shape and deliver CRM strategy from its Cardiff office. This leadership role centers on guiding customer engagement and supporting growth in the price comparison market. Role overview The Head of CRM will direct the planning and execution of customer relationship programs. The position involves leading a team dedicated to enhancing customer engagement and retention. This work supports overall business objectives and helps drive company performance. What you will do Develop and implement CRM strategies that align with company goals Manage and mentor a team focused on customer relationship initiatives Apply data and analytics to guide decisions and track outcomes Refine customer journeys and work to increase retention rates Requirements Experience leading CRM programs and managing teams Strong skills in data-driven analysis and decision-making Demonstrated ability to connect CRM efforts with wider business priorities Leadership qualities and a collaborative mindset This position offers the chance to shape CRM strategy and build lasting customer relationships at a company focused on growth.

Join our mission to revolutionize banking for everyone!At Monzo, we are bidding farewell to the complexities of traditional banking.Initially launched as a prepaid card, our product suite has expanded significantly over the last decade in the UK. We now offer a range of accounts including personal, business, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, with even more exciting features on the horizon. Our UK customers can also save, invest, and manage their pensions with us.With our vibrant coral cards and innovative features like get-paid-early, alongside our comprehensive financial education initiatives on social media and award-winning customer service, we have a rich history of creating delightful experiences for our customers!We are not just about selling products; we aim to solve problems and transform lives through Monzo London / UK Remote | £135,000 - £184,000 + Share Options | Benefits | TechnologySenior Staff Engineer: L70 on our Engineering Progression FrameworkAbout our Engineering Teams:We have approximately 450 engineers out of a total of 5,000 employees, and our ambitions are substantial. There are numerous intriguing challenges ahead, and we encourage team mobility or specialization based on your preference. As an engineer at Monzo, you will have the opportunity to collaborate across the company, and we host regular knowledge-sharing sessions to enhance your understanding of banking operations and effective communication.We actively contribute to open source software and are committed to maintaining a collaborative and innovative engineering culture.

We are looking for a dedicated and skilled Field Service Technician to become part of our Hagglunds division at our Cardiff, NSW branch. In this dynamic role, you will be instrumental in providing exceptional support to our diverse clientele across various industries. Your responsibilities will include addressing service requests, diagnosing faults, and overseeing the installation and maintenance of Bosch Rexroth Hagglunds hydraulic drive systems. With your technical acumen, problem-solving skills, and commitment to customer satisfaction, you will ensure safe, efficient, and high-quality outcomes that enhance customer experiences and contribute to our ongoing success in the aftermarket sector.Key Responsibilities:Respond promptly and professionally to customer service and breakdown requests, executing on-site inspections, repairs, and system tests to minimize downtime and maximize equipment reliability.Manage the installation, commissioning, and upgrading of large hydraulic drive systems and related equipment, adhering strictly to safety and quality standards.Conduct in-depth fault-finding and troubleshooting of hydraulic systems, including thorough product analysis, testing, and the preparation of detailed service reports.Serve as a trusted technical advisor by maintaining consistent communication with customers, delivering customized solutions, spotting further repair or spare parts opportunities, and preparing service quotations.Upload and manage all pertinent service documents, including service reports, vendor quotes, and delivery dockets, ensuring quality control through meticulous record-keeping.Oversee the procurement, assembly, and installation of components, performing necessary follow-up tests while upholding customer confidentiality and representing the Bosch Rexroth brand with professionalism.

Join Future, a leading global multi-platform media company, dedicated to connecting individuals with their passions through innovative technology and high-quality content. At Go.Compare, we strive to empower customers by providing insightful comparisons, ensuring they make informed insurance decisions. As the first comparison site focused on product features, we take pride in our BIBA accreditation and membership in the Insurance Fraud Bureau.Your RoleAs a Channel Development Executive, you will directly report to the Business Development Director and play a key role in achieving strategic and budgetary targets. Your responsibilities will include:Facilitating the execution of commercial programs across Go.Compare in collaboration with various departments.Overseeing daily P&L performance, identifying areas for improvement, and enabling informed decision-making.Managing third-party service relationships to enhance revenue potential.Coordinating revenue-generating activities with cross-functional teams and ensuring optimal performance through effective KPI management.Supporting the business planning cycle by identifying sustainable growth opportunities and tracking progress.Conducting impact analyses of business decisions to inform future strategies.

Join our team as a Group Protection Scheme Underwriter at Legal & General in Cardiff, where you will play a vital role in assessing and underwriting group protection schemes. This is an exciting opportunity to contribute to our mission of providing excellent financial protection solutions.

Rexel Limited seeks a Branch Assistant for its Cardiff location. This role plays a key part in keeping daily branch operations on track and supporting customers as they visit or contact the branch. Main responsibilities Help with daily tasks that keep the branch running efficiently Assist customers and deliver helpful service Work closely with team members to achieve branch targets Work environment This position involves regular interaction with both customers and colleagues. The Branch Assistant supports a variety of tasks that contribute to the overall success of the branch.

Are you looking to join a customer-focused organization that prioritizes its people and clients in every aspect of its operations? Do you thrive on solving problems and providing assistance when it’s needed the most? If your answer is yes, this could be the exciting opportunity you have been searching for!Your RoleAs a Complaints Assistant reporting to the Service Manager, your primary responsibility will be to handle incoming customer inquiries and complaints, ensuring they are addressed within service level agreements (SLAs) and according to company policies. You will be instrumental in promoting customer satisfaction through efficient and effective resolution of queries.Your daily interactions will typically involve communicating with customers via phone and email, managing and resolving their general inquiries and complaints. You will investigate the root causes of issues and ensure that all queries are documented and resolved appropriately.Qualifications that Set You ApartExceptional interpersonal skills, with a proven ability to meet customer expectations and confidently provide resolutions.Flexibility to adapt your approach to meet diverse customer needs.Experience in customer service, with a strong focus on delivering outstanding support.Proficient complaint handling skills, capable of resolving issues effectively in accordance with company procedures.Strong problem-solving skills, demonstrating logical thinking and sound judgement to achieve the best outcomes for customers.Competency in general IT applications such as Microsoft Word, Excel, and Google Suite.What’s in It for YouThis position offers a competitive salary range of £25,000 - £26,500.Enjoy a hybrid working model from our Cardiff office, with three days spent in the office and two days working from home.Additionally, you will benefit from:Uncapped leave to allow you to manage your workload and time effectively.A profit-sharing bonus when we achieve our targets.A referral program that rewards you for bringing friends into the Future team.Access to well-being support through our Colleague Assistance Programs.The chance to purchase shares in Future through our Share Incentive Plan.We are committed to fostering an inclusive and diverse workplace.