Customer Complaint Handler

Go.Compare stands as one of the UK's premier price comparison platforms, committed to empowering millions of individuals in making informed financial choices each year. We offer a swift, transparent, and dependable method to evaluate an extensive array of products and services, including car and home insurance, energy, broadband, and much more. Our mission is clear: to equip consumers with the essential information and tools to discover the best deals tailored to their needs, ultimately saving them time and money. Supported by cutting-edge technology and a strong customer-centric approach, Go.Compare remains a trusted ally for households across the UK.Your RoleAs a Customer Complaint Handler, your primary objective will be to efficiently resolve customer grievances while ensuring an outstanding customer experience, thereby reinstating their trust in our brand. Reporting directly to the Senior Complaints Manager, you will exhibit exceptional listening abilities and demonstrate empathy towards customers through phone and email communication. Familiarity with the financial services sector, particularly in adhering to FCA guidelines, will be crucial to understanding customer frustrations, especially regarding insurance products. Your skills in building and maintaining relationships with key stakeholders will be essential. Attention to detail and investigative capabilities will enable you to identify the root causes of complaints, ensuring fair outcomes for our customers.Preferred QualificationsStrong interpersonal skills with a proven track record in managing customer expectations and providing resolutions. Exceptional written communication skills to convey messages clearly via email and letters.Flexibility to adapt responses to meet diverse customer needs.Previous experience in a role focused on recognizing, investigating, and resolving customer complaints.Proficient problem-solving skills to approach issues logically and achieve the best customer outcomes.What We OfferThe anticipated salary range for this position is £26,500 to £29,000.This is a hybrid role based in our central Cardiff office, requiring three days in the office and two days working from home.Additional benefits include:Unlimited leave, reflecting our trust in your ability to manage your workload and time effectively.Profit-sharing bonuses upon achieving targets.Referral rewards for bringing new talent to Future.Wellbeing support through our Colleague Assistance Programs.Opportunities to acquire shares in Future through our Share Incentive Plan.Internal job family level Professional 8.

At Go.Compare, we are proud to be recognized award-winning insurers, making the world of insurance simpler and more accessible. Over the past year, we have delivered exceptional products and unparalleled customer service.Your Role...Are you looking for a dynamic position as a customer service advisor with an esteemed price comparison website? Are you eager to be part of a customer-centric organization that places its staff and customers at the forefront of everything it does? Do you thrive on solving problems and assisting individuals during critical moments? If so, this is the exciting opportunity you have been waiting for!As a Customer Service Advisor, you will serve as the main point of contact between our business and our customers. Your responsibilities will include guiding customers through their online comparisons, clarifying product details, and helping them maximize available special offers.

Are you looking to join a customer-focused organization that prioritizes its people and clients in every aspect of its operations? Do you thrive on solving problems and providing assistance when it’s needed the most? If your answer is yes, this could be the exciting opportunity you have been searching for!Your RoleAs a Complaints Assistant reporting to the Service Manager, your primary responsibility will be to handle incoming customer inquiries and complaints, ensuring they are addressed within service level agreements (SLAs) and according to company policies. You will be instrumental in promoting customer satisfaction through efficient and effective resolution of queries.Your daily interactions will typically involve communicating with customers via phone and email, managing and resolving their general inquiries and complaints. You will investigate the root causes of issues and ensure that all queries are documented and resolved appropriately.Qualifications that Set You ApartExceptional interpersonal skills, with a proven ability to meet customer expectations and confidently provide resolutions.Flexibility to adapt your approach to meet diverse customer needs.Experience in customer service, with a strong focus on delivering outstanding support.Proficient complaint handling skills, capable of resolving issues effectively in accordance with company procedures.Strong problem-solving skills, demonstrating logical thinking and sound judgement to achieve the best outcomes for customers.Competency in general IT applications such as Microsoft Word, Excel, and Google Suite.What’s in It for YouThis position offers a competitive salary range of £25,000 - £26,500.Enjoy a hybrid working model from our Cardiff office, with three days spent in the office and two days working from home.Additionally, you will benefit from:Uncapped leave to allow you to manage your workload and time effectively.A profit-sharing bonus when we achieve our targets.A referral program that rewards you for bringing friends into the Future team.Access to well-being support through our Colleague Assistance Programs.The chance to purchase shares in Future through our Share Incentive Plan.We are committed to fostering an inclusive and diverse workplace.

Legal & General seeks a Customer Service Advisor for Life Insurance to join the Cardiff team. This position centers on assisting customers with their life insurance questions and supporting them through each step of their journey. Advisors play a key role in making sure every customer receives attentive and thoughtful service. Key responsibilities Respond to questions and concerns about life insurance policies Communicate clearly and professionally by phone and in writing Listen closely to understand each customer’s individual needs Offer accurate information and guidance throughout the process Support and development Comprehensive training provided to build product and service knowledge Opportunities for professional growth and development within the team Work in a supportive environment where contributions are recognized

At Future, we are a leading global media company that thrives on connecting individuals with their passions through exceptional content and cutting-edge technology. Our portfolio includes award-winning brands across various sectors, including technology, gaming, entertainment, music, photography, field sports, knowledge, and home interests. Our dedicated team attracts millions of consumers to our diverse platforms, including websites, magazines, events, and social media.Your RoleAs our customer support operation focused on subscriptions expands, we are continuously seeking enthusiastic individuals to join our teams in complaints handling, quality assurance, and sales and retention. If you have a knack for problem-solving, enjoy assisting customers, and have a passion for customer retention, this might be the perfect opportunity for you!

Join Our Work from Home Survey Taker Team!Are you eager to share your opinions and earn extra income from the comfort of your own home? We're inviting motivated individuals to become part of our UK Market Research Panel. Take surveys and contribute to valuable research studies while enjoying the flexibility of remote work.Compensation:Earn money by participating in surveys. Choose from multiple payment methods such as PayPal, direct checks, or virtual gift card codes. Plus, unlock opportunities to earn rewards!Your Responsibilities:Engage in work-from-home surveys and studies by adhering to both written and oral instructions. Participate in focus groups and ensure that you fully experience any products or services provided for your feedback.Requirements:You need a functioning camera on your smartphone or a webcam on your desktop/laptop, along with a reliable internet connection. A willingness to engage in various topics and the ability to follow instructions is essential.Benefits:Enjoy online and in-person discussion opportunities without the hassle of commuting. This is a flexible, part-time role with no minimum hours required. You’ll also receive free samples from our partners in exchange for your feedback and can participate in product testing before they hit the market.We encourage anyone seeking part-time, short-term remote work to apply. No prior experience is necessary, making this an ideal opportunity for those looking to supplement their income through flexible work.* Please note this is a chance to earn extra income from home and is not intended as a full-time position.APPLYIf you’re self-motivated and comfortable working independently from home, particularly in roles related to customer service, data entry, and product evaluation, we want to hear from you!Data entry candidates come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical work, management assistance, receptionist roles, and call centers.APPLY AT: https://5o6x7a.ttrk.io/5de57127dad44600015ccad5

Go.Compare, part of Future PLC, seeks a Head of Customer Relationship Management to shape and deliver CRM strategy from its Cardiff office. This leadership role centers on guiding customer engagement and supporting growth in the price comparison market. Role overview The Head of CRM will direct the planning and execution of customer relationship programs. The position involves leading a team dedicated to enhancing customer engagement and retention. This work supports overall business objectives and helps drive company performance. What you will do Develop and implement CRM strategies that align with company goals Manage and mentor a team focused on customer relationship initiatives Apply data and analytics to guide decisions and track outcomes Refine customer journeys and work to increase retention rates Requirements Experience leading CRM programs and managing teams Strong skills in data-driven analysis and decision-making Demonstrated ability to connect CRM efforts with wider business priorities Leadership qualities and a collaborative mindset This position offers the chance to shape CRM strategy and build lasting customer relationships at a company focused on growth.

Join our mission to revolutionize banking for everyone!At Monzo, we are bidding farewell to the complexities of traditional banking.Initially launched as a prepaid card, our product suite has expanded significantly over the last decade in the UK. We now offer a range of accounts including personal, business, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, with even more exciting features on the horizon. Our UK customers can also save, invest, and manage their pensions with us.With our vibrant coral cards and innovative features like get-paid-early, alongside our comprehensive financial education initiatives on social media and award-winning customer service, we have a rich history of creating delightful experiences for our customers!We are not just about selling products; we aim to solve problems and transform lives through Monzo London / UK Remote | £135,000 - £184,000 + Share Options | Benefits | TechnologySenior Staff Engineer: L70 on our Engineering Progression FrameworkAbout our Engineering Teams:We have approximately 450 engineers out of a total of 5,000 employees, and our ambitions are substantial. There are numerous intriguing challenges ahead, and we encourage team mobility or specialization based on your preference. As an engineer at Monzo, you will have the opportunity to collaborate across the company, and we host regular knowledge-sharing sessions to enhance your understanding of banking operations and effective communication.We actively contribute to open source software and are committed to maintaining a collaborative and innovative engineering culture.

Join Our Team as a Remote Customer Service Representative!We are seeking enthusiastic individuals across the United States to engage in valuable polling activities. Apply now to start earning from the comfort of your home!This position offers you the flexibility to earn extra income through telecommuting while setting your own schedule. Your responsibilities will include data entry, responding to emails, conducting reviews, participating in polls, and managing various online projects.Embrace this rewarding opportunity to influence the marketplace and contribute to product development. You may even get exclusive early access to new products and participate in hands-on testing! Your insights will help companies gather essential data to predict trends and make informed business decisions.- Earn rewards by sharing your opinions- Multiple payment options available, including PayPal and direct deposit- Flexible Part-Time HoursAPPLY HERE:https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjbAre You the Right Fit?If you are self-driven, enjoy working independently, and excel in roles such as email customer service, data entry, and product reviews, we want to hear from you!Our ideal candidates come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical, administrative, and more!APPLY HERE:https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjb

Your Role at Veezu:Join us as a Dispatcher in our bustling Journey Booking Centre, where you will collaborate closely with our Driver Partners and external JBC Partners to ensure timely and efficient dispatch of passenger bookings. Your role is vital in maximizing Driver Partner completion rates through effective management and clear communication.Reporting to the Team Manager or JBC Manager, you will optimize Driver Partner and resource capacity, support our Off-Shore Booking Agents in keeping passengers informed, and ensure a seamless experience for our Driver Partners.The schedule for this position is 3 days on, 3 days off from 6am to 6pm.About Veezu:Veezu stands as the UK's most rapidly expanding taxi and private hire technology company, serving countless towns and cities across the UK. We are a technology-driven, on-demand mobility service dedicated to empowering our local communities and fostering their growth.Your Responsibilities:Cultivate a profound understanding of the local Driver Partner community, addressing their needs and concerns to establish trust.Take ownership of your objectives and surpass set KPIs.Utilize the Dispatch booking system to allocate and dispatch journeys, maintaining positive and professional communication with Driver Partners via messaging and calls.Manage passenger demand effectively to ensure punctual bookings, employing the zone controller tool and feedback mechanisms for any delays.Facilitate bookings for walk-in passengers at regional hubs when necessary.Coordinate with off-shore partners to resolve passenger queries and manage bookings.Respond promptly to Driver Partner alerts and queries, demonstrating courteous and professional interaction.Assist Driver Partners with complex inquiries, directing them to appropriate resources as needed.Exceed expectations in managing high-value bookings and addressing passenger care inquiries.

Rexel Limited seeks a Branch Assistant for its Cardiff location. This role plays a key part in keeping daily branch operations on track and supporting customers as they visit or contact the branch. Main responsibilities Help with daily tasks that keep the branch running efficiently Assist customers and deliver helpful service Work closely with team members to achieve branch targets Work environment This position involves regular interaction with both customers and colleagues. The Branch Assistant supports a variety of tasks that contribute to the overall success of the branch.

Role Overview Veezu is looking for a Contact Centre Representative to join the Journey Booking Centre at the Cardiff HQ. This role focuses on coordinating bookings between passengers, Driver Partners, and external JBC Partners. The main goal: ensure bookings are dispatched smoothly so passengers arrive on time. Main Responsibilities Work closely with Driver Partners and JBC Partners to manage and dispatch bookings efficiently. Monitor and optimize Driver Partner completion rates by handling incoming bookings with care and accuracy. Communicate effectively with Driver Partners to support their work and resolve issues as they arise. Support Off-Shore Booking Agents in keeping passengers updated about their journeys. Help maximize resource capacity and contribute to a positive experience for Driver Partners. Reporting Structure This position reports directly to the Team Manager or JBC Manager. Schedule The shift pattern is 3 days on, then 3 days off, with working hours from 6am to 6pm.

LOCATION: MERMAID QUAYSHIFT PATTERN: As and when required, 0 hours per weekPAY RATE: £13.45 per hourIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!As a Relief Security Officer, you will serve as the public face of the Security Team, ensuring the highest standards of security and customer service are maintained at all times. Your proactive approach to safeguarding the shopping centre and assisting visitors will be crucial in creating a safe and welcoming environment.KEY RESPONSIBILITIES:Engage with visitors and tenants, providing exceptional customer-focused service.Conduct regular patrols of the site as outlined in site assignment instructions.Identify opportunities to assist visitors proactively.Maintain a safe and secure environment for all users of the site.Manage incidents according to site policies and procedures.Communicate effectively with the site control room, responding to incidents promptly.Report any security vulnerabilities to the Control Room immediately.Log all non-conformances and emergencies accurately.Handle emergencies efficiently, keeping the Centre team informed.Monitor and report suspicious behavior in accordance with policies.Ensure compliance with all radio communication procedures.Document events and incidents in the Security Officer notebook as per policy.Perform additional duties as required to support business needs.Respond promptly to all security issues and events.Complete all training as instructed by your line manager.

Join Accor Hotels as a Guest Service Team Leader and become a part of a passionate team dedicated to providing exceptional guest experiences. In this role, you will lead the front desk operations, ensuring guest satisfaction while managing a dynamic team. Your leadership will help foster a positive atmosphere where both guests and team members feel valued and supported.

Join our dynamic team at USA Survey Job as a Remote Data Entry Clerk! Work from the comfort of your home while earning extra income by participating in paid studies. This part-time role allows you to choose your own schedule and offers diverse tasks including data entry, email responses, product evaluations, and other online assignments. Not only will you earn up to $35 per completed survey, but you'll also have the chance to influence market trends and test products before they hit the shelves. This is a rewarding opportunity to contribute to valuable market research and business decision-making.

Join Our Team as a Remote Data Entry Specialist - Part Time!We are seeking enthusiastic individuals from across the nation to engage in insightful polls and surveys - Apply Today!This position allows you to earn supplementary income from the comfort of your home (remote work) while having the flexibility to create your own schedule. As a Data Entry Specialist, you will undertake various responsibilities including data entry, email correspondence, product reviews, surveys, and other online tasks.This remote job opportunity is incredibly fulfilling and plays a critical role in shaping market trends and influencing the development of new products. You'll even have the chance to preview products before their public release and participate in testing. Your contributions will help companies gather valuable data to predict trends and inform future business strategies.- Earn by participating in polls- Choose from various payment options, including PayPal, direct deposit, or online gift cards.- Part-Time HoursAPPLY NOW : https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjbApply:If you are self-driven, thrive working independently from home, and find fulfillment in tasks such as email customer service, data entry, and product reviews, we want to hear from you!Data entry specialists come from diverse backgrounds, including data entry, telemarketing, customer service, sales, administrative support, and more!APPLY NOW : https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjb