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Customer Care Specialist

BCforwardAustin
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Successful candidates will demonstrate excellent communication skills, a strong customer service orientation, and the ability to work effectively in a team. Prior experience in a customer support role is preferred but not mandatory as we offer extensive training. A commitment to meeting performance standards and a proactive attitude towards problem-solving are essential.

About the job

Join our dedicated team as a Customer Care Specialist, where you will provide impartial support to Medicaid Clients and Providers. You will address inquiries about eligibility, medical claims status, and various program-related questions. Our comprehensive training program will equip you with the necessary knowledge to excel in this role.

In this position, you will assist in resolving problems as needed. You will be responsible for responding to phone inquiries promptly and courteously, ensuring clarity and conciseness in all communications. It is essential to document all interactions accurately in our online logs and transfer calls to other Call Center units when necessary. You will also be expected to meet individual performance metrics and carry out any additional duties assigned by management.

We look forward to welcoming you to our team!

About BCforward

Founded in 1998, BCforward has evolved from an IT staffing firm into a comprehensive personnel solutions organization. With headquarters in Indianapolis, Indiana, and delivery centers across 20 locations in North America, as well as in India and Puerto Rico, we pride ourselves on being the largest consulting and MBE certified firm based in Indiana. Our commitment to excellence drives our growth and success, as we continue to meet our clients' evolving needs.

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