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Customer Care Representative - Portuguese Speaker in Sofia, Bulgaria

Mercier Consultancy MDSofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in Portuguese (both written and spoken) is required; knowledge of English is a plus. Previous experience in customer service, particularly in a call center or support role, is preferred. Strong communication skills with a friendly and professional demeanor. Able to work in a fast-paced environment and manage multiple inquiries simultaneously. Excellent problem-solving skills and attention to detail. Familiarity with CRM systems and customer service tools is advantageous. Willingness to relocate to Sofia, Bulgaria, and embrace the cultural experience!

About the job

Join the dynamic team at Mercier Consultancy MD as a Portuguese Speaking Customer Care Representative in the vibrant city of Sofia, Bulgaria! This position is a wonderful opportunity to utilize your language skills while delivering outstanding support to our customers. If you are passionate about helping people and thrive in a fast-paced environment, we would love to welcome you to our customer care family!

Key Responsibilities

  • Provide exceptional customer service in Portuguese through various communication channels, including phone, email, and live chat.
  • Assist customers with inquiries related to products, orders, accounts, and general company information.
  • Efficiently resolve customer complaints while ensuring a positive experience.
  • Document all customer interactions in our CRM system and follow up as necessary.
  • Collaborate with internal teams to enhance customer experience and service quality.
  • Stay informed on product knowledge and company policies to deliver accurate information to customers.

About Mercier Consultancy MD

Mercier Consultancy MD is dedicated to providing top-notch consultancy services and exceptional customer care. Our team thrives on innovation and collaboration, ensuring we meet the diverse needs of our clients while fostering a supportive work environment.

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