About the job
Forward Networks, Inc. builds technology that helps organizations manage and secure complex networks. Founded in 2013 by four Stanford Ph. D.s, the company introduced the first network digital twin, a mathematical model of real-world production networks. This innovation gives IT teams greater visibility, verification, and agility across different cloud platforms and vendors.
Clients include global names such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as rapidly growing companies and government agencies. IDC reports that customers save an average of $14.2 million each year by improving efficiency and security with Forward Networks’ solutions. The company is backed by investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures.
Role overview
The Customer Care Engineer (Technical Support Engineer) will join the Support team based remotely in Australia. This role centers on helping customers resolve technical issues and get the most out of Forward Networks’ products. The team values collaboration and aims to set new standards in network reliability and security.
What you will do
- Support customers by troubleshooting and resolving technical problems related to Forward Networks’ solutions
- Work closely with both customers and internal teams to ensure issues are addressed efficiently
- Contribute to a team that is shaping the future of networking technology
Requirements
- Experience in technical support or customer care, ideally within the networking or IT sector
- Strong problem-solving skills and a collaborative approach
- Based in Australia and able to work remotely

