Customer Care Agent at G4S | Athens, Greece

Join Mercier Consultancy MD in an exciting role as a Greek Customer Service Agent with a top-tier financial organization based in Athens. In this pivotal position, you will provide exceptional support to Greek-speaking clients, addressing their inquiries and ensuring they receive premier service related to our financial products and services.Key ResponsibilitiesEngage with Greek-speaking customers through phone, email, and chat, offering insights and assistance regarding various financial products.Effectively resolve customer issues and complaints with professionalism and efficiency.Accurately document all customer interactions in our CRM system to maintain quality assurance and facilitate follow-up.Work collaboratively with internal teams to escalate issues, ensuring swift resolutions when necessary.Stay updated on financial services and industry trends to provide customers with the latest information.Foster a positive customer experience by offering comprehensive and thoughtful support.

Join Mercier Consultancy Group as a Greek Speaking Customer Service Agent within our dynamic financial department based in Athens. In this pivotal role, you will deliver outstanding customer service to our Greek-speaking clientele, addressing their inquiries related to a variety of financial products and services, all while ensuring a smooth and enjoyable customer experience.Key Responsibilities Provide support to Greek-speaking customers via phone, email, and chat, addressing inquiries about financial services and products. Offer accurate information regarding account management, transactions, and general banking services. Effectively handle customer complaints and resolve issues to ensure high levels of customer satisfaction. Document customer interactions in our CRM system to maintain quality control and record-keeping. Work collaboratively with team members to enhance service delivery and improve overall customer experience. Stay informed about financial products, services, and industry regulations to provide knowledgeable support.

Join Mercier Consultancy MD as a Greek Speaking Customer Service Agent in Athens, where you will serve as the primary contact for our esteemed Greek-speaking clientele. This role is ideal for motivated individuals who thrive in customer service and wish to contribute positively to client experiences.Key Responsibilities Interact with Greek-speaking customers via phone, email, and chat to resolve inquiries and issues. Offer detailed information about our products and services, ensuring customer clarity. Handle customer complaints with professionalism, striving for high satisfaction rates. Accurately log customer interactions in our CRM for quality control and follow-up purposes. Work collaboratively with team members to enhance customer experience and implement improvements. Stay informed on product knowledge, company guidelines, and industry trends to provide knowledgeable support.

Join Mercier Consultancy as a Greek Speaking Consultant within our dynamic Online Payment Solutions Department based in Athens. In this pivotal role, you will play a key role in supporting our Greek-speaking clients by enhancing their online payment systems and ensuring a smooth transaction experience.Your main responsibilities include engaging with clients to understand their unique requirements and delivering customized solutions while providing outstanding customer service. Your expertise will be instrumental in building long-lasting client relationships and achieving high satisfaction levels.Key ResponsibilitiesAssist Greek-speaking clients with inquiries regarding online payment solutions.Conduct training sessions to inform clients about payment system functionalities and best practices.Efficiently troubleshoot issues and provide timely resolutions.Document all client interactions and maintain precise records of support activities.Collaborate with internal teams to tackle complex client challenges and develop effective solutions.Gather and implement client feedback to enhance our service offerings.Stay informed about industry trends and advancements in online payment technologies.

Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.

Are you a fluent French speaker with a strong interest in finance and providing exceptional customer service? We invite you to explore an exciting opportunity to become a French Financial Services Advisor in the vibrant city of Athens!In this role, you will assist clients in navigating a variety of financial products and services, ensuring they receive personalized support that meets their unique needs. Picture yourself as the trusted advisor for French-speaking clients, helping them confidently manage their financial journeys.Key Responsibilities: Communicate with customers via phone, chat, and email, delivering outstanding service and support. Provide expert advice on financial products, account inquiries, and customized solutions. Establish and nurture strong relationships with clients to ensure their satisfaction and loyalty. Collaborate with team members to enhance processes and share best practices for improved customer service. Stay informed about financial regulations and products to give accurate and timely information. If you are motivated, enthusiastic, and eager to make a positive impact in the financial sector, we would love to hear from you!

Are you a fluent Hungarian speaker looking to elevate your career?At Speakit, we are dedicated to supporting your professional journey. We are excited to announce an opportunity for a Hungarian Customer Support Agent to join our dynamic team in Athens.Your role will involve leveraging your language proficiency to assist customers with their online purchases, making you an integral part of a vibrant and multicultural environment.

Join our dynamic team at Delivery Hero as a Customer Care Agent! In this pivotal role, you will be the voice of our company, ensuring exceptional service and support to our valued customers. Your primary responsibilities will include addressing customer inquiries, resolving issues efficiently, and providing information about our services. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

The Mellon Technologies is looking to hire a Senior Collection Agent / Financial Advisor on behalf of a major financial institution, for their office located in Marousi, Attica.The successful candidate will be responsible for the following tasks:Conducting phone outreach to existing clients regarding their outstanding financial obligations.Guiding customers in finding the most suitable repayment solutions for their debts.Evaluating and negotiating potential repayment proposals with current clients in alignment with company policies.Maintaining accurate and reliable updates in the company’s management systems.Investigating each case and proposing tailored alternative solutions to meet the clients' needs.

Join the dynamic team at Mercier Consultancy as a Greek Speaking Customer Support Representative in our Renewable Energy Department, based in the vibrant city of Athens, Greece! In this pivotal role, you will empower our Greek-speaking clients by guiding them through our innovative renewable energy solutions, addressing their questions, and ensuring they receive prompt and precise assistance tailored to their unique needs.This position is perfect for those who are enthusiastic about sustainability and committed to providing excellent customer service. Become part of our mission to drive positive change in the renewable energy landscape!Key Responsibilities Deliver exceptional customer support in Greek via phone, email, and chat Assist clients with inquiries regarding our renewable energy products and services Accurately document customer interactions and resolutions within our support system Collaborate effectively with internal teams to resolve customer issues Educate clients on renewable energy options and their benefits Collect customer feedback to enhance service offerings and processes Engage in ongoing training to deepen knowledge of renewable energy topics

ABOUT US Indie Campers is a premier name in the realm of road trip travel, empowering countless adventurers to explore the world in our fully equipped campervans and RVs. As we broaden our service offerings, we depend on outstanding frontline professionals who not only create unforgettable customer experiences but also contribute to our commercial success. The Rental Service Agent plays a vital dual role: Champion of Customer Experience for rentals Sales Specialist focused on RV demonstrations and conversions This position is essential to ensuring that customers depart satisfied, whether starting their rental journey or investing in their future RV. THE ROLE The Rental Service Agent is responsible for executing all customer-facing rental operations and delivering professional RV sales demonstrations to convert leads into buyers. This hands-on, customer-focused role combines service, product presentation, operational execution, and follow-up sales management. Across both rentals and sales, this role ensures that every vehicle, interaction, and customer moment reflects the high standards of Indie Campers. WHAT WILL YOU WORK ON? Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy. Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, highlighting features, specifications, and customer-specific needs. Ensure smooth handovers and that all documentation is complete. Sales Conversion & Lead Management: Track leads, demos, and follow-ups in the CRM. Convert rental customers into sales opportunities and assist the RV Sales District and City Lead in meeting targets. Product Knowledge & Technical Support: Maintain an in-depth understanding of Indie Campers RV models and perform basic system demonstrations (lighting, gas, etc.). Troubleshoot and escalate issues when necessary.

Are you seeking an exciting job opportunity in Athens, Greece? Look no further! Join us as a Polish-speaking Customer Support – Travel Agent. In this role, you will play a crucial part in ensuring our customers' needs are met on a daily basis.Your passion for travel will shine as you assist customers in discovering amazing places to stay and creating memorable travel experiences. Your dedication to providing exceptional customer service will help maintain the organization's operational standards and meet business objectives.On a typical day, you will:Serve as the primary contact for our premium accommodation partners, addressing inquiries related to room modifications, rates, availability, and extranets.Deliver accurate, valid, and comprehensive information using the appropriate tools, methods, and processes.Uphold a high standard of partner service, ensuring a positive experience for our partners.

Join Mercier Consultancy as a Slovak Speaking Customer Service Representative for a prominent Cybersecurity Company located in Greece. In this vital position, you will be the initial point of contact for our Slovak-speaking clients, delivering outstanding support for their cybersecurity inquiries and needs.Your proficiency in Slovak will be crucial in assisting customers with service questions, troubleshooting issues, and ensuring they feel secure and supported in their online activities. You will significantly contribute to enhancing customer satisfaction and building trust in our cybersecurity solutions.Key ResponsibilitiesDeliver exceptional customer service in Slovak through phone, email, and chat concerning cybersecurity inquiries.Assist customers with service information, troubleshooting issues, and managing their accounts.Promptly and professionally resolve customer complaints and inquiries.Accurately document customer interactions in our CRM system.Collaborate with technical teams to ensure effective issue resolution and high customer satisfaction.Gather customer feedback to enhance our services and support offerings.Stay informed about cybersecurity trends and product developments to provide knowledgeable assistance.

Join the dynamic team at Mercier Consultancy, where we are excited to offer an opportunity for German Speaking Customer Service Representatives to support a prominent SaaS (Software as a Service) company based in Athens. This role is ideal for tech enthusiasts with a strong passion for customer service. As a representative, you will address software-related inquiries and offer assistance in German, ensuring a smooth and efficient experience for our clients.Key Responsibilities Engage with customers to address questions regarding the SaaS platform, covering features, billing inquiries, and technical support through multiple channels: phone, email, and live chat in German. Guide users on software applications and efficiently troubleshoot any issues to maintain exceptional customer satisfaction. Record all client interactions in the CRM system for thorough tracking and follow-up. Work collaboratively with development and technical support teams to tackle complex customer challenges. Stay informed about product updates and enhancements to provide knowledgeable support. Educate clients on best practices and usage strategies to enhance their experience with our software.

Role Overview Avis Greece is looking for a Seasonal Parking Agent in Athens. This role focuses on preparing vehicles for delivery and inspecting them when they return from rental. Main Responsibilities Prepare vehicles and check additional equipment such as GPS units and Wi-Fi devices before handing them over to customers. Inspect the condition of vehicles and any rented equipment when customers return them. Complete reservations by finalizing contracts in the system and recording any necessary damage compensation. Monitor and maintain the parking area to ensure it stays organized and safe. Provide helpful and attentive customer service throughout the process.

Join Mercier Consultancy MD as we seek enthusiastic German Speaking Customer Service Representatives for a prestigious Cybersecurity Company located in Athens. This role is ideal for tech-savvy individuals dedicated to delivering superior support to clients in the cybersecurity domain. As a representative, you will provide assistance to customers, addressing their inquiries and offering solutions in fluent German.Key Responsibilities Handle customer inquiries regarding cybersecurity products, services, and solutions through phone, email, and chat in German. Communicate product features, technical specifications, and pricing options effectively. Guide customers through product setup, troubleshooting, and resolving technical issues. Swiftly address customer complaints and inquiries to ensure satisfaction. Accurately document all customer interactions in the CRM system for future reference. Work closely with technical teams to ensure efficient problem resolution and an enhanced customer experience. Keep abreast of the latest trends in cybersecurity and product updates to provide informed assistance.

Join CQS, a recognized leader! In the latest Top Employers 2025 ranking by WhereWeWork.com, we proudly achieved: 1st place in the BPO & Services sector 2nd place overall in the Top 50 in GreeceBecome part of a team celebrated for its exceptional workplace culture!We thrive on communication and are excited to ensure our services deliver a positive experience for our customers!We offer exciting job opportunities in customer service, representing the largest brands in Greece!Join our dynamic team of over 2000+ members and advance your career while gaining valuable experience and skills.We are eager to welcome you as a Sales Agent for DEI customers!Your Responsibilities:You will be the primary point of contact for existing and new DEI customers, focusing on their retention and enhancing their experience!Join us if you: ⭐ Have a talent for communication Prioritize exceptional customer experience Are passionate about achieving your goals Seek a stable work environment with consistent earnings and opportunities for career advancement Want to be part of a team recognized as one of Greece's Top EmployersAdditional Requirements:High School DiplomaGood computer skills and proficiency in EnglishPrevious experience in a call center or related position is a plusAvailability for 6 or 8 hours, Monday to FridayWhat We Offer:Monthly salary paid on fixed dates, commensurate with your experience, as well as overtime, bonuses, and insuranceRecognition and rewards with competitive bonuses based on individual goal achievementPermanent employment contract from day one for your job securityComprehensive paid training to transform you into an expertRemote working options after the first 3 months, based on performance—because we value flexibility once you prove your capabilities Refer a Friend program with bonuses!Easy access to our offices via public transportContinuous education and support from our experienced trainersSignificant opportunities for growth and development (Could you be the next Team Leader of your group? )Let’s have fun contests to reveal your creativity!

D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.Key ResponsibilitiesDeliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).Serve as the primary onsite contact for IT-related issues faced by end-users.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remotely.Accurately document all actions and resolutions within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to knowledge base documentation and support continuous service improvement initiatives.

About Actionline Actionline is a leading Greek company that has been providing comprehensive HR solutions and recruitment services since 2011. As a candidate, you will gain access to a variety of projects across different sectors and large corporations, while our dedicated team actively supports your professional journey.We are seeking enthusiastic customer service candidates for our esteemed client, a major bank, who are eager to thrive in a dynamic environment. Location: Athens Model: On-site Workdays: 5-day work week, Monday to Friday Hours: 09:00-16:00 (6 hours) // 09:00-14:00 (5 hours) Responsibilities: Phone communication with customers regarding banking products and services Engagement in informational and promotional campaigns. Documentation of information and actions in banking systems. Updating customer personal details. Requirements: Availability for shift work (08:00 – 22:00) Excellent communication skills and active listening ability Proficient in English and MS Office Patience and ability to handle challenging situations Preferred previous experience in customer service What We Offer: Salary of €875 gross for a 7-hour, five-day work week Monthly allowance of €50 via Ticket Card + competitive bonus Training for 1-2 months in modern facilities Work in an accessible location, near Kallithea & Moschato stations Stable working environment in a top banking organization Wondering if this position is right for you?Fill out the self-assessment questionnaire here Questionnaire How to Apply:If you wish to take the next step in your career, submit your application now!For more information, please contact us at 4u@actionline.gr If you have any questions, feel free to reach out to the Recruiting department at 210 3637822