Customer Care Agent at G4S | Athens, Greece

Join G4S, a member of the Allied Universal® group, the world's leading security services provider, operating in over 80 countries. At G4S Greece, we are committed to innovation and excellence, combining our talented workforce with cutting-edge technology to offer security and peace of mind to our clients. We are expanding our team and seeking dynamic individuals to be the 'voice' of our company.Role Overview: As a Customer Care Agent, you will serve as the vital link between G4S and our clients. Your primary objectives include delivering high-quality support for our security systems and services while ensuring an exceptional customer experience and satisfaction.Key Responsibilities:Back-office & Data Management: Manage and update the CRM database, process agreements, and create new project/service entries.Omnichannel Support: Efficiently handle incoming calls and correspondence (emails/letters) regarding account inquiries, billing clarifications, and service information.Retention & Customer Loyalty: Implement customer retention strategies through personalized recommendations and service customization.Customer Feedback Management: Evaluate satisfaction surveys and intervene promptly to resolve complaints or negative feedback.Upselling & Service Upgrades: Inform existing clients about new technological capabilities and recommend upgrades to enhance their security.

Role Overview Avis Greece is looking for a Seasonal Parking Agent in Athens. This role focuses on preparing vehicles for delivery and inspecting them when they return from rental. Main Responsibilities Prepare vehicles and check additional equipment such as GPS units and Wi-Fi devices before handing them over to customers. Inspect the condition of vehicles and any rented equipment when customers return them. Complete reservations by finalizing contracts in the system and recording any necessary damage compensation. Monitor and maintain the parking area to ensure it stays organized and safe. Provide helpful and attentive customer service throughout the process.

About Avis Greece Avis Greece is part of a global brand focused on reshaping how people move. The company develops integrated products and services that aim to make travel more flexible and convenient for customers worldwide. Why Work at Avis Greece? Supportive team culture: Colleagues work together to encourage new ideas and keep customer needs at the center of every decision. Purpose-driven work: Employees help shape the future of mobility, contributing to a more connected world. Rental Sales Agent – Athens Downtown The Athens Downtown team is looking for a Rental Sales Agent who will deliver excellent service, drive sales, and make the rental process smooth for every customer. Main Responsibilities Deliver friendly, reliable customer service for each car rental and build long-term relationships with clients. Promote relevant products and services to improve the customer experience. Monitor competitor offerings and market trends to help maintain competitive rates in line with company guidelines. Support daily station operations and suggest improvements for better results. Work with other departments to resolve customer issues and ensure high service standards. Location Athens, Attica, Greece

Company: G4S Telematix Location: Metamorfosis, Athens, Attikí, Greece Reports to: Head of Digital Transformation About G4S Telematix G4S Telematix is part of the Global G4S & Allied Universal Group, with over two decades of experience in integrated security solutions. The company specializes in Monitoring & Response services that support secure mobility. Its platform combines advanced tracking and sensing technology with a 24/7 Secure Operations Center, serving clients in logistics, automotive, and people safety sectors. Role Overview The CRM Specialist will manage, customize, and improve the Zoho ecosystem at G4S Telematix. This position focuses on implementing solutions across Zoho applications, building custom workflows and scripts using Deluge, and integrating Zoho with the company’s ERP system. Main Responsibilities Customize and configure various Zoho modules, such as CRM, Creator, Billing, Flow, and Projects. Design and implement advanced workflows, functions, and automation with Deluge script, tailored to business processes in telematics. Set up and maintain integrations between Zoho applications and the ERP system using APIs. Support users with technical guidance and training, while ensuring data integrity across all connected systems.

Join Avis: Where Your Career Finds Purpose and We Redefine Mobility At Avis, we are revolutionizing the way people travel, spearheading transformation in the global mobility sector. Our mission is to innovate and deliver integrated products and services that create an array of new travel possibilities, defined by exceptional convenience and flexibility.Why Choose Avis: A Collaborative Work Environment: At Avis, we are more than just a business; we are a community that cherishes its employees. We take great pride in fostering a collaborative atmosphere, focused on innovation, and prioritizing customer satisfaction in every action we take. Your Career, Your Purpose: By joining us, you'll find that Avis is the place where your career can truly thrive. We are not merely offering jobs; we are inviting exceptional talent to contribute to our vision of a more connected world. Unlock Your Potential as a Rental Sales Agent with Avis Greece Avis Greece is searching for an outstanding Rental Sales Agent to join our team at the Athens Airport Station. This role is pivotal in delivering extraordinary customer service, driving sales, and ensuring an effortless rental experience for our clients. Your Key Responsibilities: Provide exemplary customer service for every car rental, building trust and fostering long-term client relationships. Promote additional products and services to elevate the overall customer experience. Remain knowledgeable about competitor offerings and market trends to ensure our deals are competitive and aligned with company policies. Contribute actively to the operations of the station, suggesting enhancements to improve performance. Monitor and address customer complaints in collaboration with relevant departments to guarantee outstanding service.

G4S is hiring a Project Manager for Security Systems in Metamorphosis, Attica. As a global leader in security services, G4S delivers complex projects that protect people and property. This role centers on guiding security system projects from start to finish, making sure every milestone is met on schedule, within budget, and to high standards. What You Will Do Lead Projects: Oversee all phases of project delivery, from initial planning through execution and final handover. Develop detailed plans that define project scope, timelines, and cost estimates. Spot risks early and put mitigation plans in place. Track progress while upholding quality and safety requirements. Manage Stakeholders: Build and maintain strong working relationships with clients, subcontractors, and internal teams. Keep all parties informed with clear, timely updates on project status. Drive Operational Excellence: Allocate resources efficiently to maximize project outcomes. Ensure accurate and thorough project documentation and reporting. Support ongoing improvements to project processes. Coordinate Installations: Supervise installation and commissioning of security systems on site. Monitor subcontractor performance and maintain quality standards. Location This position is based in Athens, Attikí, Greece (Metamorphosis).

About G4S Telematix G4S Telematix, part of the Global G4S & Allied Universal Group, brings over 20 years of experience in integrated security. The company delivers monitoring and response services focused on mobility, serving clients in logistics, automotive, and people safety. G4S Telematix combines advanced tracking and sensing technology with a secure software platform, supported by a 24/7 Secure Operations Center. Role Overview: CRM Specialist The CRM Specialist manages and enhances the Zoho ecosystem at G4S Telematix. This position focuses on customizing and optimizing Zoho applications to support business needs. The role involves building tailored workflows, scripting with Deluge, and setting up integrations with the ERP system. What You Will Do Manage and optimize Zoho applications across the organization Develop custom workflows and scripts using Deluge Implement solutions to improve business processes within Zoho Integrate Zoho with the company’s ERP system Location This position is based in Athens, Attikí, Greece.

Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.

About the Job OpportunityThe primary responsibility of the Parking Agent is to prepare vehicles for handover and inspect them during the return process.Key Responsibilities: Prepare and inspect vehicles and additional devices (GPS, Wi-Fi) before delivering the car to the customer. Check the condition of vehicles and additional devices upon return from the customer after the rental period. Complete the reservation by closing the customer's contract in the system and documenting any damage compensation, if necessary. Oversee and maintain the parking area. Provide exceptional customer service to all clients.

Join our dynamic team at Delivery Hero as a Customer Care Agent! In this pivotal role, you will be the voice of our company, ensuring exceptional service and support to our valued customers. Your primary responsibilities will include addressing customer inquiries, resolving issues efficiently, and providing information about our services. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

Are you a fluent Hungarian speaker looking to elevate your career?At Speakit, we are dedicated to supporting your professional journey. We are excited to announce an opportunity for a Hungarian Customer Support Agent to join our dynamic team in Athens.Your role will involve leveraging your language proficiency to assist customers with their online purchases, making you an integral part of a vibrant and multicultural environment.

Become a Premium Customer Care Agent with Novibet!Are you eager to play a pivotal role in a vibrant and rapidly expanding organization? If you have a strong commitment to delivering exceptional customer service and excel in a fast-paced setting, we invite you to explore this exciting opportunity.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With over 1200 talented employees and offices in Greece, Malta, Brazil, and Mexico, we are dedicated to leveraging cutting-edge technology to provide seamless entertainment and online gaming experiences to our ever-growing global customer base.Why Choose Novibet?At Novibet, we empower our team members to thrive by fostering a culture of growth, continuous learning, and collaboration. Our commitment to creating a positive and inclusive workplace ensures that every team member can reach their fullest potential. Join us and be part of a diverse team that values innovation and personal development.Your RoleAs a Premium Customer Care Agent within Novibet's VIP team, you will serve as the primary point of contact for our esteemed clients, delivering swift and personalized support mainly through chat. You will address inquiries regarding account management and betting options, while addressing issues such as payment errors or access difficulties with professionalism and discretion, guaranteeing an unparalleled customer experience.Your ResponsibilitiesServe as the first point of contact for our VIP clientele, delivering prompt and tailored assistance primarily through chat, and through email or other channels as needed.Handle and resolve customer complaints with professionalism, empathy, and discretion.Collaborate with internal teams to ensure efficient resolution of complex cases.Actively listen to client needs and anticipate potential issues before they arise.Uphold high standards of confidentiality in all client communications.Provide feedback to contribute to the continuous enhancement of the VIP customer experience.

Η G4S, μέλος του ομίλου Allied Universal®, είναι παγκόσμιος ηγέτης στην παροχή υπηρεσιών ασφαλείας. Με παρουσία σε πάνω από 80 χώρες, ενώνουμε την εμπειρία των ανθρώπων μας με προηγμένη τεχνολογία για να προσφέρουμε ασφάλεια και σιγουριά στους πελάτες μας. Στην Ελλάδα, αναζητούμε δυναμικούς συνεργάτες που θα γίνουν η «φωνή» της εταιρείας μας.Ο ΡόλοςΩς Εκπρόσωπος Εξυπηρέτησης Πελατών, θα είστε ο κρίσιμος σύνδεσμος μεταξύ της G4S και των πελατών μας. Σκοπός σας θα είναι η παροχή ανώτερης υποστήριξης για τα συστήματα και τις υπηρεσίες ασφαλείας, διασφαλίζοντας την άριστη εμπειρία του πελάτη.Κύριες ΑρμοδιότητεςΔιαχείριση βάσης δεδομένων (CRM), επεξεργασία συμφωνητικών και δημιουργία νέων καρτελών.Αποτελεσματική διαχείριση εισερχόμενων κλήσεων και αλληλογραφίας για θέματα λογαριασμών και πληροφορίες υπηρεσιών.Εφαρμογή στρατηγικών διακράτησης πελατών μέσω εξατομικευμένων προτάσεων.Αξιολόγηση ερωτηματολογίων ικανοποίησης και παρέμβαση για την επίλυση παραπόνων.Ενημέρωση πελατών για νέες τεχνολογικές δυνατότητες και προτάσεις αναβάθμισης.

Join Costa Navarino, located in the stunning Messinia region of southwest Peloponnese, where breathtaking Mediterranean landscapes meet luxury accommodations. Home to four exquisite 5-star hotels, including The Romanos, a Luxury Collection Resort, The Westin Resort at Navarino Dunes, W-Costa Navarino, and Mandarin Oriental at Navarino Bay, we are expanding our portfolio with more upscale properties in Messinia and Athens.At Navarino Dunes, guests enjoy world-class facilities featuring 766 luxurious bedroom units, the award-winning Anazoe Spa, four prestigious golf courses, over 20 fine dining options, and a wide array of sports activities including the Mouratoglou Tennis Center and Bayern Munich football academy.W Costa Navarino, designed for adults and young adults, boasts 226 stylish rooms, luxurious suites with private infinity pools, and stunning views of the Ionian Sea. Our amenities include a Watersports Center, The Away Spa, a gym with a heated lap pool, and the vibrant Navarino Agora, offering retail, street food, and entertainment.We are actively seeking a dedicated Reservations Agent for the 2026 season. In this role, you will be pivotal in managing booking inquiries, aiming to convert these into successful reservations. Your responsibilities will include responding to requests via telephone or email, ensuring accurate data entry for seamless operations across departments, and proactively identifying sales opportunities while delivering outstanding customer service.

Join Cross Border Talents as a Swedish Customer Advisor in the vibrant city of Athens, Greece! Since 2014, we have been tackling the Digital Skills Shortage with innovative global recruitment strategies and cutting-edge algorithms. Our mission is to bridge talented individuals with leading employers in stunning cities, enhancing the quality of life for our candidates. Our commitment to excellence has earned us 3 prestigious seals from the European Commission, highlighting the impact of our vision. With over 1000 job openings every month in 10 EU countries, we invite you to be part of our success story!Are you eager to gain professional experience while enjoying the breathtaking city of Athens, rich in culture and history? Picture yourself unwinding with surfing lessons after work!Utilize your language and tech skills in a dynamic environment! Join a top-tier BPO in Athens, where your role as a customer support agent involves delivering exceptional service to customers while collaborating with renowned global brands.Your Role as a Customer Advisor:Represent a prestigious global brand.Thrive in a multicultural setting.Cultivate customer relationships to deliver outstanding experiences.Utilize open-ended questions and support documents to troubleshoot effectively.Provide solutions to common inquiries and challenges.

Role Overview Mercier Consultancy is hiring an Italian Customer Sales Agent to join its team in Athens, Greece. This role focuses on connecting with Italian-speaking customers and supporting their telecommunications needs. Candidates will apply their sales experience and Italian language skills to help clients find the right solutions while contributing to company growth. What You Will Do Engage with Italian-speaking customers to present telecommunications products and services. Promote and sell a variety of telecommunications solutions tailored to customer needs. Deliver accurate information, respond to questions, and resolve customer issues efficiently. Keep detailed records of sales activities and customer communications using CRM tools. Work closely with colleagues across teams to help ensure customer satisfaction. Monitor market trends and share insights to improve sales approaches. Meet or exceed individual and team sales goals. Location This position is based in Athens, Attica, Greece.

Join Cross Border Talents as a Danish Customer Advisor in the vibrant city of Athens, Greece! Since our inception in 2014, we have been at the forefront of addressing the Digital Skills' Shortage through innovative recruiting strategies and cutting-edge algorithms. Our mission is to bridge the gap between talented individuals and leading employers located in some of the most beautiful cities, enhancing our candidates' quality of life. Our commitment to excellence is recognized by the European Commission, which has awarded us three Seals of Excellence. We are actively seeking to fill over 1,000 job openings monthly across ten EU countries. Are you ready to be part of our success story?If you’re looking for a chance to gain valuable professional experience while immersing yourself in the rich culture of Athens, we want to hear from you!Leverage your language and technology skills by joining one of the leading BPO companies in Athens. Our client is a global powerhouse and one of Greece's largest employers.Your Role as a Customer Advisor: Represent a prestigious global brand; Thrive in a multicultural environment; Build and nurture customer relationships ensuring an exceptional experience; Troubleshoot effectively using open-ended questions, resource documents, and system training; Provide solutions and recommendations for common issues and frequently asked questions.

Join our dynamic team at Mercier Consultancy as an Italian-speaking Sales Agent in the thriving telecommunications sector! Located in the beautiful city of Athens, Greece, you will play a pivotal role in driving sales and providing exceptional customer service.In this exciting position, you will be responsible for engaging with customers, understanding their needs, and presenting tailored solutions that enhance their telecommunications experience. Your fluency in Italian will be essential in building rapport with our diverse clientele and ensuring their satisfaction.

Join Cross Border Talents as a German Customer Advisor in the vibrant city of Athens, Greece. Established in 2014, we have been successfully tackling the Digital Skills' Shortage with our dedicated global recruiters and advanced algorithms. Our mission is to bridge the gap between talent and leading employers in stunning locations, enhancing our candidates' quality of life. Our commitment to excellence is reflected in the three prestigious Seals of Excellence awarded by the European Commission. With over 1000 job openings each month across 10 EU countries, we invite you to be part of our success story!Looking to gain professional experience while enjoying life in Athens? Picture yourself learning to surf after work and immersing yourself in a city known for its rich history and culture!Utilize your language and tech skills by joining one of the premier BPO companies in Athens. Our client is a global leader and a major player in Portugal's economy. As a Customer Support Agent, your role will be to deliver top-notch service to customers while collaborating with renowned international brands.Your Responsibilities as a Customer Advisor:Act as the representative for a prestigious global brand;Engage in a dynamic multicultural environment;Build and nurture customer relationships to provide an exceptional experience;Resolve issues by utilizing probing questions, support documents, and system training;Provide solutions to common inquiries and challenges.

Join Cross Border Talents as an Italian Customer Advisor in Athens, Greece! Since 2014, we have been tackling the Digital Skills' Shortage with our expert team of Global Recruiters and advanced Algorithms. Our mission is to bridge the gap between exceptional Talent and leading Employers in stunning locations, enhancing our candidates' life experiences. Our commitment to excellence is reflected in the three Seals of Excellence awarded by the European Commission. With over 1,000 job openings monthly across ten EU countries, are you ready to be part of our success story?Looking to gain professional experience while living in Athens? Picture yourself enjoying vibrant city life and amazing opportunities after work.Utilize your language and technology skills by joining one of the leading BPO companies in Athens. Our client is a global industry leader, dedicated to providing superior service to their customers while collaborating with prestigious international brands.Your Role as a Customer Advisor:Represent a renowned global brand.Become part of a diverse and inclusive team.Cultivate customer relationships to deliver exceptional experiences.Diagnose issues utilizing open-ended questions, support documents, and system training.Provide solutions to common inquiries and challenges.