About the job
Okta secures digital identities for organizations navigating the evolving landscape of AI and human interaction. The company’s mission centers on building a trusted, neutral infrastructure that helps clients address complex, real-world challenges in identity and access management.
The Customer First team specializes in helping customers and partners maximize their investment in the Okta Identity and Access Management (IAM) platform. This group works to ensure rapid adoption and long-term scalability for clients, focusing on solutions that keep identity management secure and efficient.
Role overview
The Customer and Partner Services Program Manager, based in Toronto, reports to the Manager of Partner & Education Services. This position serves as a technical subject matter expert, designing and delivering impactful learning experiences such as Instructor-Led Training (ILT) and professional services toolkits. The role centers on developing structured learning pathways that support the successful rollout, operation, and adoption of Okta solutions in real-world settings.
What you will do
- Create and implement technical training materials and experiences for customers and partners
- Develop toolkits and documentation that enable hands-on learning and practical application
- Collaborate with Delivery, Enablement, Partner, and Product teams to align resources and technical content
- Translate complex product features into clear, actionable content for developers and administrators
Who succeeds in this role
- Individuals who enjoy working at the intersection of technology and education
- Those skilled at simplifying technical information for diverse audiences
- People eager to improve customer time-to-value and support partner-led growth

