CRM (Retention) Manager

KPMG is a prestigious global network of independent professional services firms offering Audit, Tax, and Advisory services. Operating under the KPMG brand, our member firms worldwide are committed to delivering exceptional professional services that help clients navigate complex business challenges.At KPMG Ukraine, we specialize in guiding clients through the intricate landscape of tax and customs regulations, ensuring compliance while aligning strategies with overarching business goals. We are on the lookout for an experienced Manager in Tax & Customs to join our dynamic team and contribute to delivering outstanding value to our clients.Key Responsibilities:Collaborate closely with directors and partners who will support your career development and help you unlock your full potential.Deliver high-quality Indirect Tax advisory services on diverse tax and customs matters to a broad client base.Cultivate and maintain robust relationships with clients to foster trust and satisfaction.Create innovative solutions and identify opportunities that add value to our clients.Support the execution of business development initiatives effectively.Lead and manage substantial client projects, ensuring excellence in delivery.Mentor and develop junior team members, enhancing their technical and commercial skills.Offer guidance on complex technical issues.Advance KPMG's tax and customs practice in Ukraine through strategic initiatives.

Join our dynamic team at ajax as a Tax Manager, where you will play a pivotal role in overseeing tax compliance and strategy. In this exciting position, you will be responsible for managing tax processes, ensuring adherence to regulations, and optimizing tax strategies to support business growth.

SKELAR is an innovative venture builder dedicated to creating international product IT companies, revolutionizing the venture capital landscape. Together with our co-founders, we assemble exceptional teams to launch and manage tech enterprises that thrive in global markets.We are in search of a dynamic Tax Manager to join our esteemed Tax and Legal team.Our team adeptly handles intricate cases, providing premier legal support across various legal domains.Key Responsibilities / Your Impact:Conduct thorough tax analysis of complex international transactions and structures.Develop and implement optimal tax practices within the Group’s daily operations.Evaluate significant legislative initiatives related to international taxation.Provide tailored solutions for businesses from a tax and structuring perspective (e.g., exploring new markets and launching new products).Advise colleagues from various departments regarding the tax implications of diverse business decisions.Required Qualifications and Skills:A minimum of 5 years of experience in law firms, Big 4, or top-tier local/international companies in the relevant domain.A degree in law from a recognized Ukrainian or foreign university.Proficient English language skills.Proactive attitude and a willingness to tackle a wide range of legal matters, employing creative problem-solving for complex legal challenges.Action-oriented, highly organized, and a self-starter.Ability to translate complex legal issues into clear business solutions.Exceptional interpersonal and communication skills, both written and verbal.Preferred Qualifications:Experience with complex M&A transactions.Strong knowledge of contemporary OECD developments in international taxation.Participation in moot court competitions is a plus.SKELAR is a platform for talented individuals to realize their potential by creating successful companies, which we refer to as the next big everything. We believe in their impact and scalability.We are committed to continuing our development of tech businesses, conquering global markets, and striving for the victory of Ukraine .

SKELAR is a dynamic venture builder focused on developing innovative international technology companies following venture capital investment principles.We are on the lookout for a dedicated and proficient professional to enhance our International Reporting and Tax Compliance team at SKELAR in the position of Indirect Tax Manager. This role will see you as an integral part of a fast-moving team, overseeing indirect tax operations across various jurisdictions.You will spearhead projects in new markets, refine intercompany structures for optimal indirect tax efficiency, and assist in automating and enhancing our compliance workflows. If you are eager to make a significant impact, take ownership of your responsibilities, and contribute to global operations, this is the opportunity for you.Key Responsibilities:Oversee the preparation and coordination of indirect tax filings across the Group, ensuring precision and adherence to reporting deadlines.Manage indirect tax expansion into new regions (e.g., USA, Australia, Canada), including scoping, registrations, and process implementation.Continuously evaluate and enhance internal procedures to boost efficiency, automation, and accuracy in tax reporting.Provide independent insights on indirect tax issues and offer actionable advice to stakeholders.Track regulatory changes, evaluate their business impact, and ensure timely compliance.Project future indirect tax liabilities, monitor cash flow implications, and guarantee timely and accurate payments.Mentor and guide team members, fostering the growth and expertise of the indirect tax function.

Join KPMG, a leading global organization of independent professional services firms, specializing in Audit, Tax, and Advisory services. Operating under the KPMG brand, our member firms serve clients in over 143 countries and territories, with a talented workforce of more than 273,000 professionals. Each KPMG firm is distinct and accountable for its obligations, ensuring personalized service and expertise.As a Tax Advisory Consultant, your main responsibilities will include: Conducting thorough research and analysis of tax legislation, accounting standards, and relevant court practices to provide clients with informed advice. Preparing specialized sections of tax advisory reports, accounting policies, and other related deliverables. Engaging in client meetings and conference calls to enhance client relationships. Drafting proposals, contracts, and responses to client inquiries. Supporting Senior Consultants and Managers in business development initiatives.

KPMG is a global network of independent firms providing professional services in audit, tax, and advisory. Operating under the KPMG brand, member firms of KPMG International Limited deliver professional services across various sectors. With a presence in 143 countries and territories, KPMG employs over 273,000 partners and professionals who are committed to delivering high-quality services.Our law firm boasts a seasoned team of legal experts specializing in supporting both foreign and domestic investors throughout their investment projects in Ukraine. We offer comprehensive advice on intricate issues of corporate law, restructuring, currency regulation, and banking and financial law.Key Responsibilities:Drafting procedural documents for tax disputes and legal opinions for both foreign and Ukrainian clients.Assisting in tax audits.Representing client interests in courts and governmental bodies.Engaging with current and potential clients, as well as coordinating with other KPMG departments.

SKELAR is an innovative venture builder dedicated to developing international technology businesses while adhering to venture capital investment principles.We are seeking a meticulous Tax Analyst to become a vital member of our International Reporting and Tax Compliance team. In this position, you will engage with indirect tax matters across various jurisdictions, contributing to the accuracy and scalability of tax reporting as our organization expands globally.Your role will involve collaboration with internal teams and external advisors from multiple countries, focusing on financial data and tax reporting processes related to VAT, GST, and sales tax. This position offers valuable exposure to international tax systems and the chance to enhance efficient and automated tax processes in a rapidly growing global tech landscape.If you have a passion for working with data, structuring processes, and optimizing financial reporting systems, this opportunity is tailored for you.

KPMG is a leading global network of independent professional services firms specializing in Audit, Tax, and Advisory services. Operating under the brand name KPMG, the member firms of KPMG International Limited deliver high-quality professional services across various sectors. With a presence in 143 countries and territories, KPMG employs over 273,000 professionals dedicated to helping clients navigate complex business challenges.As a Senior Tax Consultant, you will play a pivotal role in our Tax Advisory team. Your core responsibilities will encompass:Conducting thorough analyses of tax legislation, accounting standards, judicial decisions, and official clarifications to provide informed tax advice.Preparing comprehensive tax advice, review reports, and other essential tax-related deliverables.Engaging in client meetings and conference calls to deliver expert insights and guidance.Drafting proposals, contracts, and responses to client inquiries with precision.Mentoring and supervising junior consultants throughout their assignments to foster professional development.Collaborating with Managers on market development initiatives and business activities.

KPMG is a leading global network of professional services firms delivering Audit, Tax, and Advisory solutions. With operations in 143 countries and territories, KPMG employs over 265,000 professionals in its member firms worldwide. The KPMG brand represents the member firms of KPMG International Limited ("KPMG International") as they provide top-notch professional services.We are dedicated to three core principles: delivering quality services, gaining insights into our clients' challenges, and upholding integrity in all business dealings. These commitments guide our professionals in offering audit, tax, and advisory services that embody global consistency and uncompromising integrity.KPMG Ukraine is currently seeking a Risk Management Supervisor to join our Quality Risk Management department.Key Responsibilities: Conduct due diligence (KYC) on clients, including the review and verification of documentation. Accurately document research and analysis related to client KYC for management review. Assess existing clients in accordance with established policies and procedures. Analyze large volumes of information from diverse sources. Guide, mentor, and train junior staff on KYC matters.

About Payoneer Founded in 2005, Payoneer is a global financial platform focused on making international business transactions simpler. The company connects businesses, especially those that have been underserved, to the global economy. With a team of over 2,500 professionals, Payoneer supports clients and partners in more than 190 countries and territories. Payoneer streamlines financial workflows, including global payments, compliance, multi-currency management, and workforce solutions. The goal: to help businesses operate efficiently worldwide and grow sustainably. What You Will Do Manage a portfolio of client relationships, building long-term partnerships with both top-tier and mid-level clients to identify changing needs and new opportunities. Proactively nurture accounts to improve retention, drive cross-selling and upselling, and increase customer value and revenue through tailored engagement strategies. Reach out to clients, including cold calling, to find new opportunities, activate accounts, and achieve commercial goals. Develop and execute multi-channel engagement strategies to connect with large customer segments at key lifecycle moments, creating and qualifying new opportunities. Champion retention and cross-selling efforts. Spot market opportunities and shape go-to-market strategies based on customer insights and current trends. Prepare success stories, case studies, and business reports to demonstrate impact and keep internal and external stakeholders aligned. Lead educational sessions such as webinars and workshops to keep clients engaged and informed. Oversee the full commercial process, from product demonstrations and proposal creation to negotiations and closing long-term agreements. Location Kyiv, Ukraine

Are you passionate about building meaningful customer relationships? Join joinus as a CRM Manager and play a pivotal role in enhancing our customer engagement strategies. In this entry-level position, you will be responsible for analyzing customer data, managing CRM systems, and collaborating with the marketing team to optimize our customer relationship processes.

Superhuman embraces a vibrant hybrid working model for this position. This flexible framework allows team members to enjoy focused work time alongside in-person collaboration that nurtures trust, innovation, and a robust team culture. Candidates for this role should be located in Ukraine.About SuperhumanSuperhuman, the parent company of Grammarly, is an AI productivity platform dedicated to unlocking the superhuman potential within everyone. Our suite of applications and agents brings AI capabilities to wherever people work, seamlessly integrating with over 1 million applications and websites. Our extensive product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides timely help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to enhance our Customer Care team. In this role, you will spearhead the transformation of the customer experience through innovative customer care initiatives. Your contributions will directly influence the improvement of Superhuman's product offerings and the retention and growth of our revenue-generating customer base.In this position, your responsibilities will include:Providing prompt, empathetic, and personalized support, ensuring our customers' needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings via email (help desk).Delivering exceptional customer support experiences that drive customer satisfaction and loyalty.Collaborating on various tasks, both independently and with cross-functional teams, to enhance operational efficiency and implement your ideas effectively.Your Journey with Us:First 30 Days: Immerse yourself in our company culture and policies while mastering the tools, workflows, and ticket resolution processes. With guidance from experienced colleagues, you will complete training assignments and assessments promptly.By Month Three: Acquire a thorough understanding of our product offerings. Following six weeks of dynamic training and successfully passing the final assessment, you will be prepared to address a variety of customer inquiries and challenges.

About the CompanyTelemetrio is a leading analytics service for Telegram channels. We empower businesses and content creators to understand their audience better and enhance communication effectiveness through data insights. Our product is trusted by thousands of teams worldwide.Your Role AwaitsAs a Support Manager, you will be the first point of contact for our users. Your role will involve assisting them in maximizing product usage, addressing their inquiries, and gathering feedback that influences the service's development.

Join our dynamic team as we build one of the most innovative live-streaming platforms, connecting over 400,000 monthly active users through engaging live events, interactive video chats, and real-time community experiences. Our mission is clear: to spread joy, combat loneliness, and provide safe, ad-free entertainment that keeps users returning.In this fast-paced and complex industry, we thrive on challenges! As part of our passionate and skilled team, you will be involved in everything from scaling AI-powered recommendations to launching impactful, data-driven features that enhance monetization and user engagement. Every idea counts, and every release has the potential to reach a vast global audience.We're excited to announce our expansion into Arab countries and Europe, focusing on enhancing content quality and rolling out new features designed to keep our users engaged. Proudly ranking among the Top 5 streaming products in the United States and within the Top 10 globally, we are on a mission to break into the global Top 5. Are you ready to be part of this journey?About Your Role: As a Middle Partner Success Manager (Spanish), you’ll collaborate directly with international partners and creators to support their growth, success, and ability to unlock new opportunities on our platform. Your insights will be invaluable as you work alongside a committed team to address complex challenges, from enhancing creator ecosystems to utilizing data and AI-driven insights, all while playing a pivotal role in shaping the future of a platform used by millions around the world.

Our Mission and VisionAt Solidgate, we are driven by a clear mission: to empower exceptional entrepreneurs in building outstanding internet companies. We strive to support the innovators who are shaping the digital economy by providing them with the financial infrastructure they need. Our ambitious goal is to establish ourselves as the world's leading payments orchestration platform.About the Team and RoleAs a member of the Billing team, you will take charge of the Taxes module, a vital component of our billing system responsible for tax calculations and reporting across various jurisdictions.The product has surpassed the MVP stage and is currently in active use by our customers. With the foundational logic established and a high demand for our services, your focus will be on scaling both functionality and reliability.This position is particularly exciting as you will not be maintaining legacy code; instead, you will be building and shaping a critical system almost from the ground up. You will have a clear path to leadership, overseeing the direction of the Taxes module, making architectural decisions, and expanding your team.Your team will consist of a Product Owner, one Senior Engineer, an Automation QA, and a Tax Manager.Discover our technology stack here.What You Will OwnYou will focus on:Developing tax calculation and reporting logicIntegrating third-party tax providersEnhancing system resilience and uptimeMaking architectural decisions and setting technical directionMentoring engineers as the team growsIn the initial months, your efforts will be directed towards delivering essential tax functionalities and establishing a robust foundation for future product and team expansion.We prioritize automated testing over manual QA—unit, integration, functional, and end-to-end tests are integral to our shipping and scaling processes.You Are a Great Fit If You Have4+ years of backend engineering experience1.5+ years of commercial experience in Go developmentA strong understanding of high-load system designSolid experience with PostgreSQLExperience with cloud technologies and microservices architecture

Are you the person who can always find a solution, no matter the situation? Can you simplify even the most complex questions? If so, this opportunity is perfect for you!Join SupportYourApp, an international company dedicated to creating a truly WOW experience for our clients.Become a part of our supportive team where trust and growth are prioritized.Let’s create something amazing together!Your Responsibilities:Engage with customers via chat, phone, and email to assist, resolve issues, and provide support (and sometimes save the day) Research information from open sources — you will become a master at quick and accurate research.Create a fantastic experience for every client with care, attention, and a sprinkle of service magic Adhere to information security principles while handling confidential data — trust comes first.Collaborate with a multicultural team of professionals from various fields — there’s always someone to share experiences and jokes with.We are looking for someone who thrives on helping others. If this sounds like you, great! Additionally, it would be awesome if you:Are fluent and proficient in written and spoken Ukrainian;Can explain complex topics simply and concisely;Have experience in customer communication (in-store, online, or via DMs);Enjoy digging into details and finding answers when others have given up;Can maintain focus and not get lost in multitasking;Have a positive attitude and a strong sense of responsibility If you are also comfortable with English, know what a CRM is, or have monitored tickets on Booking/Skyscanner, that’s a plus! We offer you:A flexible schedule (morning, day, evening, and night shifts) with the ability to adapt in case of air alerts, emergencies, or during training;A creative and unique art office in Kyiv near Vasylkivska metro station (feel the atmosphere! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/) equipped with everything necessary for work during blackouts;Safety measures — a shelter equipped with everything needed during air alerts;Taxi cost reimbursement in case of emergencies;Compensation in USD;Performance-based KPI bonuses;A referral bonus for inviting friends;Paid intensive training;Management invested in your progress and long-term collaboration;

About KPMGKPMG is a prestigious global network of independent professional service firms specializing in Audit, Tax, and Advisory services. Operating under the KPMG brand, our member firms are located in 143 countries and territories, employing over 273,000 professionals. Each firm is a distinct legal entity, taking responsibility for its obligations and liabilities.Position OverviewWe are seeking a skilled (Senior) Payroll Accountant who possesses a strong foundation in accounting, payroll, and tax legislation. This role is vital in managing comprehensive payroll and accounting outsourcing engagements.

Our Mission and VisionAt Solidgate, we strive to empower visionary entrepreneurs in building exceptional digital businesses. Our goal is to provide the financial infrastructure that innovators deserve, positioning ourselves as the #1 payments orchestration platform globally. We seek team members who are big thinkers, take ownership, and exhibit curiosity and determination in all their endeavors.About the RoleAs a member of our Customer Support team, you will serve as the primary point of contact for merchants and partners worldwide, delivering prompt and thoughtful assistance when it counts the most. You will be the voice of our customers, collaborating closely with our product and engineering teams to enhance customer experiences and ensure exceptional service remains at the forefront of our operations.We are in search of a dedicated Customer Support Agent who takes charge of customer inquiries, goes the extra mile to find solutions, and helps shape our approach to customer support on a daily basis.Working with us, you will enjoy:Diverse tasks without routine monotony;Opportunities to delve into the intricacies of the payments landscape;Experience with a complex B2B fintech product;The chance to develop professionally in a challenging environment.Your ResponsibilitiesAddressing incoming Level 1 support requests;Ensuring compliance with Service Level Agreements (SLAs) and maintaining timely communication;Providing clear, concise, and professional feedback to clients;Tracking recurring questions and proposing improvements for our knowledge base.Qualifications NeededBachelor’s or Master’s degree, completed or in progress;Strong analytical abilities;Skill in prioritizing tasks and managing multiple requests at once;Upper-Intermediate level English proficiency or higher.Preferred QualificationsBasic understanding of SQL;Prior experience in customer support roles.

Join our dynamic team as a Support Service Manager at Quantum-Systems, located in the heart of Kyiv. This role requires your presence in the office 3-4 days a week, as we believe in the power of collaboration. For your convenience, we offer a shuttle service from the nearest metro station.You will have the flexibility to choose between two shifts: either 9:00 AM to 6:00 PM or 2:00 PM to 11:00 PM (the late shift can be completed from home).As a Support Service Manager, you will be pivotal in providing exceptional support to our clients who utilize our cutting-edge Unmanned Aerial Vehicles (UAVs) in critical operations. Your dedication will contribute significantly to customer satisfaction and operational excellence.Your Daily Responsibilities Will Include:Delivering user support through inbound chats and calls.Identifying client issues and documenting cases in our CRM system.Analyzing user challenges and providing effective solutions.Coordinating with other departments to resolve user issues and prepare reports for pertinent teams.Preparing necessary documentation for the receipt and issuance of UAVs and components for repair.Drafting reports and liaising with the manufacturer regarding incidents.