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CRM Operations Manager

BrightspeedCharlotte
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess strong analytical skills, experience with CRM platforms, and a passion for improving customer experiences. A background in data analysis and project management will be beneficial. You should be able to communicate effectively with team members and stakeholders.

About the job

Brightspeed seeks a CRM Operations Manager based in Charlotte to help advance our customer relationship management systems. This position centers on refining processes, supporting more effective customer interactions, and making it easier for teams to act on data-driven insights.

Key Responsibilities

  • Collaborate with teams throughout the company to maintain and improve CRM operations.
  • Find opportunities to streamline workflows and support customer satisfaction.
  • Analyze data to guide process improvements and inform retention strategies.

Cross-Functional Collaboration

This role involves working closely with colleagues from various departments. The goal is to ensure CRM tools and processes align with business objectives and contribute to customer retention.

About Brightspeed

Brightspeed is a leading provider in the telecommunications sector, dedicated to delivering innovative solutions that connect communities. Our commitment to customer satisfaction and operational excellence drives our success. Join us to be a part of a dynamic team that values collaboration, creativity, and continuous improvement.

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