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Creative Manager | Growth & Transformation

Sage Home LoansCharlotte, NC; New York City, NY
Hybrid Full-time $100K/yr - $165K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities:Lead the creative strategy and execution for a dedicated client, ensuring alignment with user needs, business goals, and brand standards. Conduct user research initiatives—including discovery, usability testing, and synthesis of insights—to inform experience strategy and design decisions. Must be comfortable independently framing research questions, selecting appropriate qualitative and quantitative methods, and leading extensive research efforts (e.g., ethnography, digital diaries, longitudinal studies). Convert research findings into clear experience frameworks, concepts, and design recommendations. Produce highly refined creative and experience solutions across various digital touchpoints (web, product, content, campaigns, etc.). Act as a client-facing creative leader, confidently presenting work, articulating rationale, and reinforcing UX, brand, testing insights, and creative best practices with both brand and client stakeholders.

About the job

This position does not offer visa sponsorship or transfer of visa sponsorship for any visa categories, including H1-B, F-1, OPT, STEM-OPT, or TN visa. Additionally, it is not available for corp-to-corp arrangements.

This role operates under a hybrid schedule, with the base location at our headquarters in South Charlotte, NC, or our campus in New York City, NY (Tuesday through Thursday), and offers the flexibility to work fully remotely on Mondays and Fridays.

As part of Red Ventures’ Growth & Transformation vertical (RVGT), we collaborate with leading financial services organizations to modernize, differentiate, and foster growth. Our approach combines strategy, data, design, and technology to tackle complex business challenges and create customer-centered experiences.

We are in search of a Creative Manager and strategic experience leader to join RVGT, directing insight-driven experience strategies and execution for a dedicated client engagement. This role is perfect for an individual with a solid foundation in product design and user research, capable of independently framing and leading qualitative and quantitative research initiatives. You will translate insights into actionable experience direction while guiding a team of product designers towards effective, outcome-focused solutions. Your ability to represent experience strategy and design rationale to both internal and external senior partners will be crucial in aligning and facilitating decision-making across user, business, and technical perspectives. Experience with applying AI in design and research workflows to enhance learning, iteration, and collaboration is highly desirable.

In this position, you will be responsible for shaping end-to-end customer experiences, basing creative choices on user insights, and ensuring that our output exemplifies best-in-class brand, UX, and design practices within the financial services sector.

About Sage Home Loans

Red Ventures is a dynamic growth and transformation company dedicated to partnering with top-tier financial services organizations. We leverage innovative strategies, data-driven insights, cutting-edge design, and advanced technology to solve intricate business challenges and enhance customer experiences. Join us to be part of a team that shapes the future of financial services.

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