Content Design Lead - Consumer Onboarding

Apollo.io stands as the premier go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users worldwide, ranging from rapidly growing startups to some of the largest enterprises. Established in 2015, Apollo.io has rapidly ascended to become one of the fastest-growing companies in the SaaS sector, having raised roughly $250 million to date and boasting a valuation of $1.6 billion. Apollo.io equips sales and marketing teams with seamless access to verified contact data for over 210 million B2B contacts and 35 million companies globally, along with tools designed to engage and convert these contacts within a single, unified platform. By assisting revenue professionals in obtaining the most accurate contact information and automating their outreach processes, Apollo.io transforms prospects into valued customers. In 2023, Apollo secured a Series D funding round and is supported by top-tier investors such as Sequoia Capital and Bain Capital Ventures, with JD Sherman, the former President and COO of HubSpot, serving on its board of directors.High-Touch Onboarding Manager (Individual Contributor)Enhance Value Realization for Apollo’s UK CustomersApollo.io is experiencing rapid growth across the EMEA region, necessitating structured, high-touch onboarding to ensure our sales-led SMB and Mid-Market customers activate swiftly and derive value from our platform.We are seeking a High-Touch Onboarding Manager (Individual Contributor) to oversee the onboarding journey for a select portfolio of UK customers acquired through our Sales team. In this pivotal role, you will guide customers through comprehensive onboarding programs, aligning activation with their unique commercial objectives, while ensuring sustained, meaningful adoption.This position requires a high degree of ownership and is customer-facing, ideal for individuals who thrive in dynamic SaaS environments, possess a knack for solving intricate customer challenges, and take pride in delivering measurable outcomes.

Team: Quant Execution Analytics (QEA) We are excited to welcome a High-Touch Execution Strategist to our dynamic Quant Execution Analytics (QEA) team. In this pivotal role, you will oversee the central high-touch execution ecosystem across various asset classes. You will collaborate closely with traders, execution quants, external counterparties, and other internal stakeholders to design and enhance our execution processes and facilitate the onboarding of new products for trading. If you thrive in a fast-paced and continually evolving environment, we invite you to apply.

Galaxy Digital Services is seeking a Vice President of High Touch Trading - Server Side Developer to join the London front office trading technology team. This position centers on building and refining the backend systems that power high touch trading workflows for both internal traders and external counterparties. Role overview This role focuses on designing, developing, and maintaining resilient server-side systems, primarily using JVM-based technologies. The systems support order management, trade execution, and real-time pricing, serving as the backbone for critical trading operations. Collaboration with trading and product teams is a key part of daily work, ensuring technology solutions meet business needs. What you will do Develop and enhance server-side Java systems for high touch trading workflows Work closely with traders and product managers to deliver reliable order management and trade execution platforms Support real-time pricing infrastructure Maintain and improve existing backend solutions to ensure stability and performance Requirements Strong background in server-side Java development Experience with JVM-based systems Ability to collaborate effectively with cross-functional teams, including trading and product groups Experience building systems used by both internal and external stakeholders Our values Pursue Excellence Be Selectively Effective Align Deeply, Collaborate Loosely Engage in Transparent Disagreement Foster Independent Decision-Making Create Outstanding Teams Galaxy Digital Services operates at the intersection of finance and technology, supporting institutions, startups, and developers as they navigate the digital asset economy. The London team is part of a global network, with offices across North America, Europe, the Middle East, and Asia.

At Intercom, we are redefining customer service through our cutting-edge AI technology, striving to help businesses deliver exceptional customer experiences.Our AI-powered agent, Fin, is the most sophisticated customer service AI available, enabling companies to provide continuous, top-notch support and enhance their customer interactions significantly. Fin can be integrated with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, ideal for addressing complex inquiries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in the customer service arena. Our commitment to our core values drives us to innovate rapidly, push boundaries, and consistently deliver extraordinary value to our clients.What’s the Opportunity?As a Customer Success Manager at Intercom, you will collaborate with a diverse array of exciting clients across various industries, guiding them through different stages of their business journey to maximize the benefits of their Intercom investment. Your role will involve engaging with customers to unlock immediate and long-term outcomes by implementing methodologies that foster product adoption, solution expansion, and sustainable growth.You will develop meaningful relationships and gain a deep understanding of the Intercom customer journey, positioning yourself to assist clients in navigating challenges, thereby delivering value through proactive engagement and best practices.Your expertise will empower customers to address their challenges in implementing and scaling our AI products, as you serve as a trusted advisor for the necessary changes they need to undertake.You will engage with a range of customer profiles, including C-Level executives, CX leaders, support teams, and global CX teams, ensuring the successful adoption and expansion of their Intercom solution investment.Key ResponsibilitiesEstablish a trusted advisor relationship with customers at the C-suite and executive levels, ensuring they derive maximum value from our platform throughout their journey.Collaborate with customers and Intercom account teams (Sales, Partners, Solution Engineers) to create Customer Success Plans, including Quarterly Business Reviews (QBRs), Executive Business Reviews, strategic planning sessions, and Churn Mitigation Plans as needed.Leverage your expertise in Intercom products and solutions to guide customers in effectively adopting the most relevant features to meet their unique requirements.Engage with customers proactively...

Legal & General seeks a Client Onboarding Manager based in London. This position centers on guiding new clients through each step of the onboarding journey, ensuring they have the support needed to begin using Legal & General’s services effectively. Role overview The Client Onboarding Manager plays a key part in welcoming new clients and helping them transition smoothly into the company’s processes. The goal is to make sure clients understand how to use available services and feel confident from the start. What you will do Support clients as they move through onboarding Help clients get started with Legal & General’s services Work to ensure a smooth and positive introduction for each new client

Join Synthesia as an Onboarding & Employee Enablement Manager, where you will lead initiatives to ensure a seamless onboarding experience for new employees. You'll be responsible for designing and implementing comprehensive training programs that empower staff with the skills and knowledge they need to excel in their roles.As a key member of our team, you will collaborate across departments to foster a culture of continuous learning and development. You will also evaluate the effectiveness of onboarding processes and make necessary adjustments to enhance employee engagement and retention.

What We Do: Electric Car LeasingWhy We Do It: Greener. Fairer. Future.Join us as a Client Onboarding Team Manager in London, where you will lead a talented team dedicated to enhancing our customers' onboarding experience. In this pivotal role, you will guide onboarding executives in delivering a seamless transition for employers adopting our EV salary sacrifice scheme.Your mission will be to craft and refine the onboarding journey for organizations of varying sizes, from small businesses utilizing self-serve options to larger enterprises requiring tailored solutions. By leveraging data, client feedback, and your expertise, you will enhance both the onboarding process and outcomes.This is a dynamic player/manager position where you will oversee a portfolio of projects while actively participating in the business development process, representing the onboarding team. A genuine enthusiasm for leadership and customer experience is essential, complemented by a collaborative mindset and proven skills in data analysis and project management.

Join Wise as a Principal Product Manager specializing in Consumer Onboarding, where you'll lead our efforts to refine and enhance user experiences. You will play a critical role in shaping the product vision and strategy, ensuring our onboarding processes are seamless and user-focused. This is an exciting opportunity to make a significant impact on our global user base.

General Manager – High Volume RestaurantSalary up to £55K + BonusWe are seeking a seasoned General Manager to oversee a bustling casual dining establishment located in Central London. Known for its lively ambiance and an extensive modern American menu, this brand has been a leader in its niche for over four decades, offering exceptional career growth and opportunities.The ideal candidate will adopt a hands-on approach to managing a large team with a strong emphasis on maximizing revenue. The successful Manager will be impeccably presented, articulate, and a natural leader with a proactive problem-solving mindset. This role requires exceptional organizational skills and a customer-centric focus as it operates in a fast-paced, all-day dining environment.To be eligible for this position, you must have at least 4 years of experience in a similar role within a high-volume setting. We are looking for a charismatic individual full of energy, with a genuine passion for the industry and a keen eye for detail.The ideal General Manager will:Be actively present in the restaurant, supporting the team during peak hoursBe flexible with working hours, including weekendsPossess strong commercial acumenBe financially focused, aiming to boost salesHave extensive experience managing high-volume venuesBe adept at developing and motivating the teamEngage in recruitment and training of staffCommunicate effectively, reporting directly to the area managerEnsure compliance with health and safety regulations and maintain high standards of food hygieneThis position offers a fantastic opportunity for a General Manager ready to embrace a new challenge and join a renowned brand with significant potential for career advancement.

Role overview The High-End Client Development Manager at Anglo American De Beers Group will be based in London. This position centers on managing and growing relationships with the company’s most prestigious clients. The role involves shaping and executing strategies to engage clients, with a focus on exceeding expectations and delivering strong value. Key responsibilities Develop and deepen relationships with high-value clients by applying strong communication and interpersonal skills. Identify client needs and ensure that company offerings align closely with those requirements. Partner with cross-functional teams to create tailored solutions that enhance client satisfaction and encourage long-term retention. Collaboration Frequent collaboration with teams across the business is essential in this role. The goal is to deliver personalized service and maintain high standards of client care.

Role overview Wise is looking for a Senior Analytics Manager to take the lead on analytics for its KYC (Know Your Customer) Onboarding Platform in London. This role centers on using data to enhance onboarding processes and ensure a seamless experience for customers. What you will do Oversee analytics efforts for the KYC Onboarding Platform, setting direction and priorities Collaborate with teams across Wise to align analytics strategies with broader business goals Analyze data to find actionable insights that support improvements in how customers are onboarded Advise senior stakeholders by providing clear, evidence-based recommendations to guide decisions

Join Our Team as an Onboarding and Vetting Officer!At Methods, we are looking for a dedicated Onboarding and Vetting Officer to enhance our Group Compliance and Security Team. This permanent role is based in our London office, with opportunities for remote work.Since our inception in 1990, Methods has been a key partner to various central government departments and agencies, driving transformation in the UK public sector. Our commitment is to protect public services and leverage digital innovation to ensure they meet the needs of our citizens.We pride ourselves on our human-centered approach, distinguishing ourselves from other consultancies and software houses. Our focus is not solely on profit; we prioritize our clients and their needs, creating a collaborative and enjoyable work environment.If you have a passion for facilitating smooth onboarding processes and possess the necessary skills to manage security vetting effectively, we would love to hear from you!

About AcousticAcoustic is a forward-thinking software platform that empowers organizations worldwide to optimize their marketing communications. As a rapidly expanding SaaS company, we are dedicated to developing cutting-edge marketing technology that enables businesses to engage customers with personalized, data-driven interactions at scale. Our work culture is diverse, fast-paced, and collaborative, yet remains welcoming and open. We appreciate team members who excel in communication, thrive in cross-functional settings, and relish tackling intricate challenges together.Position OverviewAs an Onboarding Product Specialist, you will play a vital role in guiding customers to fully embrace our MarTech software platform. You will build strong relationships with key stakeholders and orchestrate a structured onboarding experience. Your responsibilities will include collaborating closely with clients to document their goals, facilitating product training, gathering necessary documentation for our Provisioning Specialists to set up their Acoustic account, importing data, and successfully launching the product for their teams.You will oversee a portfolio of onboarding projects that span various industries and regions. Additionally, you will collaborate with various Acoustic teams and integration partners as you navigate clients through their onboarding journeys. Key ResponsibilitiesOnboarding DeliveryInitiate onboarding processes within our Customer Onboarding Team, engaging with partners and familiarizing yourself with the Acoustic methodology.Collaborate with clients to evaluate their objectives and existing business practices, ensuring alignment during onboarding, appropriate account setup, and implementation backing.Monitor task progress against timelines, coordinate with internal personnel, and ensure that all milestones are achieved punctually.Design and present training programs using Microsoft Teams and recorded webinars.Evaluate, monitor, and analyze results to continuously refine onboarding initiatives.Manage the complete project delivery for each onboarding engagement, encompassing planning, risk assessment, and stakeholder communication.Keep precise and current project documentation, including onboarding plans, status updates, and post-onboarding evaluations.Customer ExperienceAim for 100% customer satisfaction throughout the onboarding journey.Serve as the voice of the customer, collaborating with Provisioning, Sales, Product, Services, and Customer Success teams to deliver an unparalleled experience.Establish yourself as a trusted resource and support point within the Customer Onboarding Team.Operational StandardsAdhere to all personnel and security policies.Comply with billable and client utilization targets as set by management.Proactively identify and implement improvements to enhance the onboarding process.

Join us in making a significant impact!West Monroe is on the lookout for a highly skilled and motivated Senior Manager to enrich our expanding Mergers & Acquisitions (M&A) practice located in London, UK. This position offers an exceptional chance to engage with a vibrant, entrepreneurial team dedicated to assisting private equity and corporate clients in maneuvering through intricate transactions within the rapidly evolving high-tech and software sectors.In this pivotal role, you will spearhead various initiatives across the entire M&A lifecycle, which encompasses due diligence, integration, carve-outs, and efforts aimed at creating value. Your work will involve collaborating with innovative software, SaaS, telecommunications, media, technology (TMT), and tech-enabled services businesses to help clients discover growth potential, enhance operational efficiency, and achieve strategic outcomes.Additionally, you will be instrumental in the growth of our London office, actively participating in business development, practice leadership, and team building initiatives.

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

Wise is looking for a Lead Product Analyst focused on Onboarding to help refine and improve how new users start their journey. This role centers on making the onboarding process smoother and more intuitive for customers in London. Role overview As a Lead Product Analyst, the main goal is to enhance the user experience during onboarding. Day-to-day work involves examining data trends and identifying areas where the onboarding process can be improved. The position also requires close collaboration with teams across the business to turn insights into real product changes. What you will do Analyze onboarding data to spot trends and opportunities for improvement Work with cross-functional teams to share findings and guide product decisions Deliver insights that shape Wise’s onboarding strategy Requirements Strong analytical skills and experience working with product data Ability to collaborate with different teams to solve problems Interest in creating user-friendly onboarding experiences

Join Wayve as a Staff Fullstack Engineer and lead the charge in enhancing our onboard experience. In this dynamic role, you will leverage your expertise in both front-end and back-end development to create seamless experiences for our users. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that will set the standard for customer onboarding.

Ebury helps businesses expand internationally and values practical problem-solving, teamwork, and innovation. Team members contribute in an environment where efforts are recognized and everyone is encouraged to reach their goals. Role overview The KYC Onboarding Analyst is based in London, spending four days per week in the office and one day working remotely. This position plays a key part in onboarding corporate clients by managing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The analyst ensures compliance with all relevant regulations and maintains direct contact with clients to support a high standard of onboarding. What you will do Carry out detailed CDD and EDD checks for both new and existing corporate clients. Examine complex ownership structures and transaction activity to guide risk assessments. Communicate with clients to collect required information and clarify onboarding steps. Oversee a personal portfolio of onboarding cases, balancing priorities and meeting deadlines. Work with other teams to refine processes and improve the client experience. Requirements Background in CDD and EDD within the financial services sector. Knowledge of financial crime risks and compliance standards. Strong analytical skills for interpreting complex data and structures. Excellent organization and attention to detail. Clear, confident communicator. Proactive and able to work effectively within a team. What Ebury offers Join a supportive team that values security and forward thinking. This role offers the chance to contribute to safer financial outcomes for clients while developing your career within a dedicated onboarding team.

Wise is seeking a Lead Product Analyst in London to focus on the onboarding experience. This position plays a key role in shaping how new customers interact with the platform from the start. Role overview The Lead Product Analyst will use data to inform product decisions and refine the onboarding process. The goal is to ensure each user has a smooth, effective introduction to Wise’s services. What you will do Analyze onboarding data to identify trends and pain points Work with product teams to guide development based on insights Recommend improvements that help new users get started easily Location This role is based in London.