Content Design Lead - Consumer Onboarding

Join Wise as a Content Design Lead focusing on Consumer Onboarding. In this pivotal role, you will craft and lead the creation of engaging content that enhances the onboarding experience for our users. Your insights will shape how we communicate with our audience, ensuring clarity and user engagement. You’ll collaborate closely with product teams to align content strategies with user needs.

We are seeking a passionate and innovative Group Design Lead to spearhead our Global KYC Onboarding initiatives at Wise. In this pivotal role, you will lead a team of designers to enhance the onboarding experience for our customers, ensuring compliance and efficiency while maintaining our user-centric approach. You will collaborate closely with cross-functional teams, driving the design vision and strategy that aligns with our mission to make money work for everyone.

Join Wise as a Principal Product Manager specializing in Consumer Onboarding, where you'll lead our efforts to refine and enhance user experiences. You will play a critical role in shaping the product vision and strategy, ensuring our onboarding processes are seamless and user-focused. This is an exciting opportunity to make a significant impact on our global user base.

About Our TeamAt Miro, we boast a dedicated and agile content design team comprised of three dynamic professionals, driving multiple key initiatives. This compact size empowers us to be adaptable, resilient, and adept at prioritizing projects that yield significant impact. As essential members of the Design organization, we play a crucial role in enhancing user experiences through our work on high-impact initiatives. Embracing a hybrid model, we immerse ourselves within priority cross-functional teams to create user-centered content that not only guides but also delights our users, while also extending support to lower-priority projects.About the RoleWe invite a skilled Content Designer with a passion for AI to join our vibrant team and engage directly in transformative projects that elevate the Miro experience. This position is housed within our AI Canvas team, focusing on optimizing our AI Workflow experiences. You'll collaborate with senior leaders across product, design, and engineering to establish frameworks that facilitate the creation of consistent AI content at scale.As a pivotal contributor, you'll help shape the content design discipline at Miro, working hand-in-hand with product managers, designers, researchers, and product marketers to deliver content that enhances usability and drives user adoption. This is a remarkable opportunity to make a substantial impact on our product while contributing to the growth of our content design practice.

Join SumUp as a Senior Product Designer and play a pivotal role in shaping the future of consumer products. In this exciting position, you'll collaborate with cross-functional teams to create user-centric designs that enhance the customer experience. Your innovative designs will not only meet business goals but will also delight our users.

Join Wise as a Group Content Design Lead, where you'll play a crucial role in shaping our content design strategy for the Grow team. This is a unique opportunity to lead a talented team, drive innovative projects, and enhance user experiences across our platforms. Your expertise will guide the creation of engaging content that resonates with our diverse audience.

Join our innovative team at Blockchain as a Senior Product Designer, Consumer. In this pivotal role, you will lead the design of user-centric products that enhance the experience of our consumers. You will collaborate closely with product managers, engineers, and stakeholders to create intuitive designs that drive engagement and satisfaction.Your expertise will guide the design process from concept to completion, ensuring that our products are not only aesthetically pleasing but also functional and user-friendly.

Join The Economist Group as a Senior Content Designer where you will play a pivotal role in shaping the user experience through compelling content. You will collaborate with cross-functional teams to create engaging digital experiences that resonate with our audience. Your expertise will guide the development of content strategies, ensuring consistency and clarity across all platforms.

Perk, formerly known as TravelPerk, develops a platform that streamlines travel and spend management for organizations. The platform automates tasks such as booking trips, tracking expenses, and managing invoices, which reduces manual work and frees up time for more important projects. Over 10,000 organizations, including Wise, On Running, Breitling, and Fabletics, rely on Perk to address productivity challenges. The company estimates that lost productivity can reach up to 7 hours per employee each week, representing a global cost of $1.7 trillion. Founded in 2015, Perk has expanded to a team of more than 1,800 employees across 12 offices, with headquarters in London and Boston. The company focuses on making work simpler and more efficient by combining innovation, control, and ease of use in its products. Values and Culture Ownership, collaboration, and a commitment to customer experience are central to how the team works. Curiosity, a sense of purpose, and a growth mindset guide the company’s approach. Team members bring together backgrounds in both travel and SaaS, representing over 70 nationalities. Learn more at www.perk.com.

Hello from Granola! We are on a mission to create an AI-driven notepad that empowers teams to communicate more effectively and efficiently. In a landscape saturated with forgettable AI solutions, we aim to craft a brand that stands out and resonates with users. Our narrative will be the backbone of our success.We are seeking a visionary Content Lead to oversee and curate our external communications. You will play a pivotal role in shaping public perception of Granola, guiding the narratives we share and nurturing the community that forms around our innovative product.As this is a newly established role within Granola, you will have the opportunity to build the content function from the ground up. Your daily tasks will involve a mix of writing, shooting, and editing. You will also expand your creative output through collaboration with freelancers, agencies, and eventually building a dedicated team.

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

Join Wise as a Senior Content Designer specializing in verification processes. In this role, you will create user-centered content that enhances the customer experience, ensuring clarity and consistency across our digital platforms. You will collaborate closely with product managers, UX designers, and engineers to develop and refine our verification-related content.

Wise is seeking a Senior Content Designer in London to help shape content that connects with users around the world. This position focuses on developing clear, engaging language that supports Wise’s products and services. Role overview As a Senior Content Designer, the main responsibility is to create content that puts users first. The role involves designing messages and flows that guide customers, making complex topics easy to understand. Collaboration with product, design, and engineering teams is a regular part of the job, ensuring that content fits seamlessly into the overall customer journey. What you will do Develop and refine user-focused content for Wise’s platforms Work closely with cross-functional teams to improve the customer experience Craft messages that are clear, concise, and tailored to a global audience Requirements Experience designing content for digital products or services Strong collaboration skills and comfort working with multiple teams Ability to create content that simplifies complex information

Wise is looking for a Lead Product Analyst focused on Onboarding to help refine and improve how new users start their journey. This role centers on making the onboarding process smoother and more intuitive for customers in London. Role overview As a Lead Product Analyst, the main goal is to enhance the user experience during onboarding. Day-to-day work involves examining data trends and identifying areas where the onboarding process can be improved. The position also requires close collaboration with teams across the business to turn insights into real product changes. What you will do Analyze onboarding data to spot trends and opportunities for improvement Work with cross-functional teams to share findings and guide product decisions Deliver insights that shape Wise’s onboarding strategy Requirements Strong analytical skills and experience working with product data Ability to collaborate with different teams to solve problems Interest in creating user-friendly onboarding experiences

We are seeking a talented Contract Content Designer specializing in AI for an exciting 3-month initial contract, with an immediate start date.Position: Content Designer: AI SpecialistWork Schedule: 2 days per week based in London, Victoria.Key Responsibilities:Setting AI Content StandardsEstablish metadata, taxonomies, and schemas that enhance AI retrieval, RAG pipelines, and vector search capabilities.Design and document content standards tailored for conversational, generative, and AI-enhanced user experiences.Collaborate with CMS teams to sustain scalable content models optimized for automation and machine comprehension.Create modular, atomic content that AI systems can compose, repurpose, or personalize.Leading Personalization EffortsAssist business initiatives that investigate how personalization strategies can boost product conversion rates.Investigate AI integrations with experimentation tools (e.g., Kameleoon) to facilitate data-driven personalization.Advancing Content CreationDevelop and evaluate AI-driven writing workflows utilizing LLMs, copilots, and automation tools.Enhance writing, editing, summarization, localization, and content transformation processes while ensuring quality and compliance.Generate reusable templates, frameworks, and patterns for scalable AI-generated content.Formulate effective prompt strategies and content rules to guarantee safe, precise, and brand-aligned outputs.Conduct experiments comparing human, AI-assisted, and hybrid content generation methodologies.Set quality and safety benchmarks (tone, accuracy, bias, fallback behavior).Essential QualificationsPortfolio required: Please provide case studies/examples that demonstrate the impact of AI-driven content solutions.7+ years of experience in Content Design, UX Writing, or Content Strategy.Proficient hands-on experience with LLMs/AI tools for content creation and workflow optimization.Capability to design prompts, templates, and structured content formats.Experience in writing for AI-driven products (e.g., assistants, generators, intelligent workflows).Familiarity with headless CMS and API-driven content systems.Knowledge of responsible AI practices, bias mitigation, and safe content design principles.Strong understanding of metadata, taxonomies, schemas, and structured content models.Adept at balancing human oversight with AI automation.Excellent cross-functional collaboration skills (engineering, data science, research).Desirable SkillsExperience with RAG systems, vector databases, or knowledge graphs.Familiarity with prompt evaluation frameworks and model assessment.Basic understanding of machine learning concepts.Equal Opportunities StatementWe are an equal opportunity employer and warmly welcome applications from all qualified individuals.

Your mission:As a key member of the Business Onboarding Verification team at Wise, you will play a pivotal role in transforming the way we verify business customers on a global scale. Your work will harmonize exceptional customer experiences with compliance and regulatory standards.Your contributions will resonate throughout the entire organization, influencing customer-facing teams, platform teams, tool development teams, and regional units around the world. You will showcase the power of strategic content design in every interaction.Utilizing your systems-thinking approach, leadership capabilities, and content design expertise, you will craft comprehensive user journeys, minimize hurdles, and facilitate seamless onboarding for Wise customers.Your responsibilities will include:Defining the future of verification by establishing a clear vision, implementing standards, and creating scalable patterns across various teams at Wise.Taking ownership of content design within your squad, shaping messaging and user experiences.Collaborating with design leaders from other squads to create a unified, cohesive experience for customers.Working alongside regional teams, tooling teams, operations teams, and compliance to ensure simplicity and consistency throughout the user journeys.Leveraging your design leadership skills to enhance quality, maturity, and alignment within the squad.Partnering with product design, management, and engineering teams to lead initiatives and deliver impactful work.Strategically planning and prioritizing tasks, while onboarding new content designers as the team expands.In this role, you’ll have the chance to:Guide teams towards impactful outcomes and produce work you can take pride in.Engage hands-on, leading by example and raising the standard.Enhance the quality of product and content design — defining excellence and helping to achieve it.Be part of a talented design team driven by positive change.Contribute to a mission that empowers individuals and businesses to take control of their finances.About you:You are an experienced content designer with a track record of delivering complex, high-quality products.Your expertise in B2B environments has equipped you with a deep understanding of businesses of all sizes and their unique challenges.You thrive in complex and ambiguous situations, successfully guiding teams through them.You can navigate technical discussions with engineering, regulatory dialogues with compliance, and operational logistics with ease.You possess a keen eye for quality and know how to mentor designers and teams to achieve it.Your influence and inspiration drive others within a culture that values autonomy and empowerment.You foster effective partnerships across the organization, building strong relationships with peers.

Wise is seeking a Lead Product Analyst in London to focus on the onboarding experience. This position plays a key role in shaping how new customers interact with the platform from the start. Role overview The Lead Product Analyst will use data to inform product decisions and refine the onboarding process. The goal is to ensure each user has a smooth, effective introduction to Wise’s services. What you will do Analyze onboarding data to identify trends and pain points Work with product teams to guide development based on insights Recommend improvements that help new users get started easily Location This role is based in London.

Wise is searching for a Lead Product Analyst focused on Consumer Accounts in London. This position plays a key part in shaping product strategy and improving how customers interact with the platform. Role overview The Lead Product Analyst will work closely with teams across the company to analyze consumer data and identify trends. By turning these insights into action, this role helps guide product decisions and supports ongoing improvements to user experience. What you will do Analyze consumer account data to uncover patterns in user behavior Work with cross-functional teams to share findings and inform product improvements Drive initiatives that have a direct impact on customers and platform performance Requirements Strong analytical skills with experience interpreting consumer data Ability to collaborate effectively with product, engineering, and other teams Experience in roles that influence product strategy and user experience

TransPerfect is on the lookout for a Content Marketing Lead to spearhead impactful marketing initiatives through an innovative content strategy and execution. This pivotal role aims to enhance brand awareness, generate leads, and boost the sales pipeline across a varied global portfolio of solutions, industries, and marketing teams.The successful candidate will craft and implement a comprehensive content strategy that underpins campaigns, product and solution launches, vertical programs, and digital performance channels, with a focus on SEO, SEM, paid media, and PR/media syndication. A crucial aspect of this position will be to develop the content marketing framework across the organization, establishing standards and mentoring content creators across diverse product lines and geographical locations.The ideal candidate will possess a strong hands-on approach while also being strategic and collaborative—capable of interpreting business needs across various divisions and translating these into content that drives tangible results in lead generation, digital visibility, and funnel progression.Key ResponsibilitiesLead the content marketing strategy to enhance traffic, engagement, conversion, and pipeline through integrated campaign and digital channels.Develop content themes, messaging frameworks, and editorial calendars aligned with global go-to-market strategies across multiple verticals and product lines.Create and oversee an SEO-centric content roadmap, integrating keyword research, buyer intent analysis, and performance metrics from demand generation and digital teams.Compose and refine content across various formats including product and solution materials, SEO-driven blogs, landing pages, nurture flows, gated resources, and video scripts.Produce or direct content for webinars, virtual events, digital campaigns, and paid promotions.Collaborate on sales enablement materials such as eBrochures, one-pagers, and pitch decks.Utilize analytics to monitor performance (organic traffic, content engagement, lead volume, MQL/SAL quality) and continually enhance content strategies.Facilitate content syndication and thought leadership outreach through earned and paid media placements, newsletters, and partner channels.Guide junior writers and marketing contributors on content strategy, SEO integration, and campaign storytelling.Establish scalable templates, writing guidelines, and editorial processes to ensure quality and efficiency across regions and business units.Serve as a liaison among product marketing, campaign managers, digital teams, and SEO/SEM teams to maintain content alignment and optimization.

Join Contentful as a Strategic Alliances Manager, where you will play a pivotal role in forging and nurturing key partnerships that drive our business forward. Your expertise will contribute to developing strategic initiatives that enhance our market presence and value proposition.