Contact Center Support Analyst

Join betsol as a Systems Administrator, where you will be a pivotal part of our IT infrastructure team. In this role, you will manage, maintain, and enhance our systems to ensure optimal performance and security. You will work closely with cross-functional teams to support internal systems and collaborate on IT projects, driving efficiency and innovation.

BETSOL is on the lookout for an outstanding Technical Recruiter to join our dynamic and high-achieving team. This position demands a solid history of recruiting and successfully closing US positions, along with experience in international recruitment. You will excel in our quality-driven environment, managing high-profile and critical requisitions. We seek a proactive self-starter who can deliver top-tier candidates within strict timelines while fostering enduring relationships.Key ResponsibilitiesOversee full-cycle recruitment for technical and engineering roles with a demonstrated ability to close US positions.Work in a hybrid schedule from our Bangalore office, adhering to 8:00 AM EST to 5:00 PM EST hours.Present qualified candidates within four days of the requisition opening.Provide weekly recruitment updates directly to executive leadership.Utilize advanced passive candidate search strategies and Boolean search techniques on LinkedIn Recruiter.Manage LinkedIn InMail campaigns and job postings effectively.Employ internal ATS for candidate management and workflow optimization.Coordinate and schedule internal interviews with meticulous attention to detail.Conduct professional Teams video screening interviews.Develop and maintain strong, long-term relationships with candidates to keep them engaged throughout the hiring process.Deliver talent within budget constraints while meeting all hiring service level agreements (SLAs).Collaborate with internal stakeholders and hiring managers to optimize recruitment strategies.Maintain strict attention to detail in all candidate processes and documentation.Work Environment FitComfortable working within a small, collaborative US-based team with opportunities for growth.Emphasizes quality over quantity in recruitment efforts.A true team player who thrives in our fast-paced, employee-centric, award-winning culture.

Join betsol as an Alteryx Designer, where you will play a crucial role in transforming data into actionable insights. Leverage your skills to design, develop, and implement Alteryx workflows that facilitate data processing and analysis. Collaborate with cross-functional teams to ensure data integrity and optimize business processes.

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

Role Overview T-Systems ICT India Pvt Ltd is looking for a System Administrator in Bengaluru. This role focuses on maintaining and supporting the company’s IT infrastructure. The System Administrator works closely with other teams to keep systems running smoothly and securely. Main Responsibilities Monitor and maintain IT systems for reliability and performance Support daily operations and troubleshoot technical issues Collaborate with cross-functional teams to deliver IT services Help ensure system security and compliance with internal standards Location This position is based in Bengaluru.

Join our dynamic team at betsol as a Team Lead - Technical Support. In this pivotal role, you will oversee a dedicated team of technical support professionals, ensuring exceptional service delivery and customer satisfaction. You will be responsible for managing support operations, mentoring team members, and collaborating with cross-functional teams to resolve technical issues effectively.

Role overview Betsol seeks an Atlassian Engineer in Bengaluru to configure and maintain Atlassian products. This position supports development and project management teams, ensuring their tools stay reliable and effective. The Atlassian Engineer plays a key part in keeping teams connected and workflows smooth. What you will do Set up and manage Atlassian tools based on team requirements Assist users by troubleshooting issues and providing guidance Identify opportunities to improve collaboration and project workflows Take part in ongoing enhancements to the software development lifecycle

Betsol is seeking a Contact Center Engineer specializing in Aceyus Reporting for its Bengaluru office. This role centers on designing, implementing, and refining contact center solutions to improve customer experience. Collaboration with various teams ensures that reporting systems are well integrated and operate as expected. What you will do Design contact center solutions using Aceyus Reporting tools Implement and optimize reporting systems to align with business requirements Work with cross-functional teams to support integration and ongoing system health Enhance the functionality and reliability of reporting systems Location This position is based in Bengaluru.

Join our dynamic team at Intersoft as a Linux/VMware Administrator, where you will play a crucial role in managing and optimizing our server environments. You will be responsible for LPAR/Linux system builds and configurations, print servers, file servers, and active directory management. Your basic knowledge of SQL will be beneficial as you assist in various migration activities and contribute to our project scopes.The ideal candidate will possess a comprehensive understanding of both Linux and Windows environments, showcasing your ability to effectively communicate and manage time efficiently. As part of your role, you may need to travel to Hong Kong on occasion and will be expected to work during Hong Kong hours when necessary.

Join our dynamic team at Betsol as an Azure Data Engineer, where you will play a crucial role in designing, implementing, and maintaining data solutions on the Azure cloud platform. Your expertise will help drive our data strategy and ensure that our data architecture supports our business goals.

Role Overview Betsol is looking for an Anaplan Model Builder in Bengaluru. This role focuses on designing and implementing planning solutions for clients using the Anaplan platform. The work supports clients as they improve business processes and pursue key objectives.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Join our dynamic team as a System Administrator at Finite HR Consulting in Bengaluru. In this pivotal role, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring seamless operations and security across our systems. You will collaborate with cross-functional teams to implement new technologies and troubleshoot issues, playing a vital role in supporting our organization’s growth and efficiency.

Role overview Betsol seeks a Business Intelligence Analyst based in Bengaluru. This role centers on transforming data into actionable insights that guide business decisions. The analyst will work closely with stakeholders to clarify needs and translate complex information into clear, useful reports. What you will do Collaborate with stakeholders to gather and document reporting requirements Examine large and diverse datasets to identify trends and patterns Develop reports and dashboards that inform business choices Contribute to process improvements by analyzing data and recommending changes Impact By making data accessible and actionable, this position helps Betsol streamline operations and supports company growth across teams.

We are seeking a skilled and dedicated Level 2 ESX Administrator for our NEXPERIA project. The ideal candidate will possess substantial experience in managing ESX hypervisors for small to medium environments and hold expert-level certification in VMware VCF, as well as proficiency in vSphere and optionally vSAN and NSX. The role requires the ability to analyze complex situations within operational environments, demonstrating a strong sense of urgency during incidents. Candidates should be adept at switching contexts between various customer environments throughout the day and should exhibit excellent teamwork skills. A willingness to extend and share knowledge, along with proficiency in English, is essential.

We are seeking a skilled Windows System Administrator to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for maintaining, configuring, and ensuring the smooth operation of our Windows server environments. You will collaborate with cross-functional teams to implement system upgrades, monitor performance, and troubleshoot any issues that arise. Your expertise will be vital in optimizing system performance and ensuring data security.

We are seeking an experienced Level 2 System Administrator specializing in ESX for our NEXPERIA project. The ideal candidate will possess a robust understanding of ESX hypervisors, particularly in small to medium-sized environments. Expertise in VMware VCF and vSphere is essential, with additional knowledge in vSAN and NSX Aria being advantageous. You will be responsible for supporting the analysis of complex scenarios in live environments, demonstrating a strong sense of urgency in incident resolution. The role requires the ability to efficiently switch contexts between various customer environments multiple times a day. A collaborative spirit and a willingness to share knowledge within the team are vital. Proficiency in English is required.

We are seeking a skilled Unix Administrator to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Bengaluru. The ideal candidate will be responsible for managing and maintaining our Unix systems, ensuring their optimal performance and security. You will play a critical role in supporting our infrastructure and delivering high-quality IT services to our clients.