Contact Center Support Analyst

Role overview The Contact Center Support Analyst at Betsol acts as the first point of contact for customers in Bengaluru. This position focuses on answering questions, resolving concerns, and ensuring every caller receives clear, helpful solutions. Strong communication and empathy are essential to create a positive experience in every interaction. What you will do Respond to customer inquiries as the initial contact Provide accurate information and effective support Collaborate with team members to address and resolve issues Maintain a professional and helpful approach in each conversation Team and growth This role offers opportunities to develop support skills alongside a collaborative team. The work environment values learning and teamwork, encouraging growth for those in the position.

Betsol is seeking a Contact Center Engineer specializing in Aceyus Reporting for its Bengaluru office. This role centers on designing, implementing, and refining contact center solutions to improve customer experience. Collaboration with various teams ensures that reporting systems are well integrated and operate as expected. What you will do Design contact center solutions using Aceyus Reporting tools Implement and optimize reporting systems to align with business requirements Work with cross-functional teams to support integration and ongoing system health Enhance the functionality and reliability of reporting systems Location This position is based in Bengaluru.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

As an Application Support Analyst at weekday-1, you will play a crucial role in ensuring the smooth operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will help us deliver exceptional user experiences.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

attain1 seeks a Tririga Tier 2 Support Analyst based in Bengaluru. This position centers on assisting clients who rely on the Tririga platform, ensuring their questions and technical issues are addressed efficiently. Key responsibilities Troubleshoot and resolve technical issues specific to the Tririga platform Respond to complex user questions, offering clear and actionable guidance Contribute to stable and reliable service delivery for clients Who will thrive in this role This role fits professionals who enjoy technology, excel at customer support, and have a knack for solving problems while helping users succeed.

About Us:At Endpoint Clinical, we are pioneers in interactive response technology (IRT®) systems and solutions dedicated to empowering the life sciences sector. Since our inception in 2009, we have been driven by a singular mission: to facilitate the success of clinical trials for sponsors and pharmaceutical companies. Our innovative solutions, powered by the proprietary PULSE® platform, are designed to optimize supply chains, reduce operational expenses, and guarantee timely, precise patient dosing. With our headquarters located in Raleigh-Durham, North Carolina, we proudly operate across the United States, Europe, and Asia.Position Overview:The Production Support Analyst (PSA) serves as the primary point of contact for end users utilizing Endpoint’s Interactive Response Technology (IRT) systems. Additionally, the PSA will extend support to the Client Services and Data Management teams as required. This role is ideal for individuals seeking to make a significant impact in a dynamic environment.*This position offers the flexibility of remote work, with standard working hours from 9 AM to 5 PM PT.

Join our dynamic team as a Dot Net Production Support Analyst. In this role, you will be instrumental in maintaining and supporting .NET applications, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot and resolve issues, implement enhancements, and contribute to the overall success of our IT projects.

About Us:Endpoint is a leading provider of interactive response technology (IRT®) systems and solutions tailored for the life sciences sector. Since our establishment in 2009, we have focused on empowering sponsors and pharmaceutical organizations to achieve remarkable clinical trial outcomes. Our proprietary PULSE® platform is designed to optimize supply chains, reduce operational costs, and guarantee accurate and timely patient dosing. With our headquarters situated in Raleigh-Durham, North Carolina, we also operate across the United States, Europe, and Asia.Position Overview:The Associate Production Support Analyst (APSA) serves as the primary liaison for end users of Endpoint's Interactive Response Technology (IRT) systems. This position involves working autonomously with support from the PSA, Senior PSA, or Lead PSA, and requires collaboration with internal study teams and external clients.* This position offers the flexibility to work remotely from India, with designated working hours from Monday to Friday, 9:30 PM to 5:30 AM Indian Standard Time.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Support Analyst. In this pivotal role, you will provide top-notch technical support to our clients, troubleshoot issues, and ensure a seamless user experience. This is a fantastic opportunity for those looking to grow their careers in a fast-paced environment.

As the Operations Manager for the Center of Excellence at Stripe, you will play a pivotal role in driving operational excellence and efficiency across our organization. You will lead strategic initiatives aimed at optimizing processes, enhancing team performance, and ensuring seamless service delivery. Collaborating with cross-functional teams, you will leverage data-driven insights to implement best practices and improve operational outcomes.

As a Call Center Team Leader, you will oversee daily operations, ensuring the team meets performance standards and delivers exceptional customer service. Your responsibilities will include training new employees, evaluating team performance, actively seeking feedback, and resolving any issues that arise. You will motivate your team, create reports based on business requirements, and identify business needs to develop and implement relevant projects.

Join Flywire as a Payment Experience Associate II in our dynamic Contact Centre team. In this role, you will be pivotal in delivering exceptional support to our clients, ensuring seamless payment experiences. Your contributions will help enhance customer satisfaction and drive the company's mission of providing outstanding service. This is an exciting opportunity to be part of a vibrant team dedicated to excellence.

The Valuation Analyst should possess foundational knowledge of the U.S. mortgage industry.Exceptional verbal and written communication skills, including proficiency in grammar and punctuation, are essential.The Analyst must be adept at reading and responding to client emails, adhering to effective business email etiquette.Candidates should consistently maintain a quality yield of 100%, ensuring error-free work.Conduct thorough research and provide in-depth reviews of complex valuation cases.Ability to analyze mortgage documents, operational agreements, tax records, and other valuation-related materials to deliver detailed valuation reviews as per client requests.Meet the output HRDs established by the business unit for the process.Timely completion of all assignments is required.Flexibility to work night shifts is necessary.

Join our dynamic team as a Center Coordinator for one of Weekday's esteemed clients!Salary: ₹4,00,000 - ₹5,00,000 per annumMinimum Experience: 1 yearLocation: BengaluruJob Type: Full-timeAs a Center Coordinator, you will serve as the primary point of contact for our clients, ensuring an exceptional front-office experience for all visitors. You will be responsible for managing customer interactions from the moment they arrive until they are directed to the appropriate service personnel. This role emphasizes coordination, communication, and a high standard of hospitality, ultimately contributing to a positive first impression and the efficient flow of customer service.Key ResponsibilitiesOversee front-desk operations, including customer reception and initial engagement.Provide a warm welcome to customers, ensuring a professional and friendly atmosphere.Address walk-in and pre-visit queries with accurate information and assistance.Assign customers to the right advisors based on availability and their specific needs.Facilitate smooth customer flow to minimize wait times and enhance service delivery.Monitor waiting areas to ensure customer comfort and maintain an inviting environment.Arrange refreshments and uphold high hospitality standards throughout the center.Support daily front-office tasks and contribute to a well-organized workspace.Act as a liaison between customers and internal teams to ensure effective service management.What Makes You a Great Fit1-5 years of experience in customer service, hospitality, or front-desk roles.Excellent interpersonal and communication skills, coupled with a pleasant and professional demeanor.Ability to multitask while maintaining attention to detail and customer satisfaction.Strong organizational skills to effectively manage customer flow.Fluency in English and the local language for effective communication.A customer-centric mindset with the ability to resolve inquiries and situations calmly.Comfortable in a dynamic, customer-facing environment with significant interaction.

Join our dynamic Asset Management team as an Analyst or Senior Analyst, where you will play a pivotal role in portfolio account surveillance, monitoring, reporting, and valuation.Your responsibilities will include conducting thorough financial analysis and research on prospective and existing portfolio companies, alongside their respective industries. You will analyze management performance, cash flows, asset collateral quality, deal structures, and covenants to assess a firm’s competitive positioning.Utilizing advanced financial modeling techniques, you will create detailed models for projections, covenant sensitivity analyses, and IRR calculations. Additionally, you will assist in generating credit and performance reports, and presentations to communicate insights effectively.As part of your role, you will continuously monitor assigned sectors and portfolio companies, collaborating with legal, financial, valuation, and accounting advisors on account management, due diligence, and documentation. You will also assist in structuring transactions and facilitate deal closings and amendments.Moreover, you will contribute to the development and implementation of process and procedural frameworks, ensuring efficient file maintenance protocols. This role will also involve leading and participating in various project-oriented assignments.

Altisource is looking for a Treasury Analyst in Bengaluru to help manage financial assets and support liquidity management. This position involves reviewing cash flow, maintaining relationships with banking partners, and assisting with financial planning activities. Role overview The Treasury Analyst will focus on analyzing daily and long-term cash flows, ensuring funds are available for business needs. The role also includes working closely with banks and supporting broader financial strategies. What you will do Analyze and monitor cash flow to support ongoing operations Manage and maintain effective relationships with banking partners Assist in strategic financial planning and reporting Requirements Strong attention to detail and analytical skills Ability to work effectively in a fast-paced setting Interest in developing a career in finance

Join etag2 as a Business Systems Analyst and play a crucial role in bridging the gap between business needs and technology solutions. You will collaborate with various stakeholders to gather requirements, analyze existing systems, and design innovative solutions that enhance operational efficiency.

As a Junior FinCrime Analyst at Deblock, you will be instrumental in delivering outstanding support to our customers while ensuring a secure and compliant environment for all. This is an exciting opportunity to join an innovative company that's making significant strides in the FinTech industry.Role OverviewEngage as a key member of our first line of defense against financial crime.Thoroughly review and investigate financial crime cases to determine outcomes.Escalate suspicious activities to internal experts for further analysis.Adhere to established policies, procedures, and guidelines in your work.Collaborate with various teams to provide efficient support, striving to maintain high levels of customer satisfaction.

Join Informagroup PLC as an Investment & Governance Analyst, where you will leverage analytical skills to support investment strategies and governance frameworks. You will collaborate with cross-functional teams to ensure compliance and drive impactful decision-making processes. This role is pivotal in guiding our investment initiatives and ensuring governance standards are met.