Contact Center Manager | Exceptional Customer Service

Join our dynamic team at Prosidian Consulting as a Customer Service Call Center Agent. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join our dynamic team at Prosidian Consulting as a Senior Call Center Agent. In this pivotal role, you will be responsible for delivering exceptional customer service, resolving inquiries, and ensuring client satisfaction. Your ability to communicate effectively and handle customer concerns will play a crucial role in enhancing our customer experience.

Join Prosidian Consulting as an Inbound Call Agent, where you will be the first point of contact for our valued customers. In this role, you will handle incoming calls, providing exceptional customer service and support. Your ability to listen attentively and respond effectively will be vital in ensuring customer satisfaction and resolving inquiries in a timely manner.

Join our dynamic team at Prosidian Consulting as a Call Center Supervisor! In this pivotal role, you will lead a team dedicated to providing exceptional customer service. Your leadership will empower agents to deliver high-quality support, driving customer satisfaction and loyalty.

jerry.ai seeks a Remote Call Center Agent to join the team, with the role based in Charlotte, NC. The main focus is helping clients by answering their questions and resolving concerns, aiming for a straightforward and positive experience with each interaction. Key responsibilities Respond to client inquiries by phone or through online channels Assist clients with questions and provide guidance on available solutions Work to make every interaction clear and helpful Location details This position is remote but requires residency in Charlotte, North Carolina.

Join Prosidian Consulting as an Entry Level Call Center Agent in Charlotte! We are looking for enthusiastic individuals who are eager to kickstart their careers in customer service. As a Call Center Agent, you will be the first point of contact for our clients, assisting with inquiries and providing excellent support.

Join Prosidian Consulting as a Senior Call Center Supervisor, where you will lead a dynamic team of customer service representatives. In this pivotal role, you will be responsible for ensuring the highest levels of customer satisfaction while guiding your team to meet performance targets. Your leadership will foster a supportive and productive working environment, driving both team and individual success.

Join our dynamic team at dev2 as a Call Center Sales Representative! In this role, you will engage with customers, understand their needs, and provide tailored solutions. We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Brightspeed, a leading provider in telecommunications, is seeking a Senior Manager of Retention & Call Center Operations to join our dynamic team in Charlotte, North Carolina. In this pivotal role, you will oversee strategies to enhance customer retention and optimize call center operations, driving exceptional customer experiences and operational efficiency.Your leadership will guide a team dedicated to delivering high-quality service while developing innovative retention strategies that align with our business goals. You will collaborate with cross-functional teams to implement initiatives that improve customer satisfaction and reduce churn.

Join Prosidian Consulting as an Entry Level Call Center Supervisor in Charlotte, NC. In this vital role, you will oversee daily operations, ensuring exceptional customer service and effective team management. Ideal candidates should exhibit strong leadership skills and a commitment to excellence in service delivery.

Join our dynamic team at Prosidian Consulting as an Entry Level Call Center Team Lead. In this pivotal role, you will guide and support a team of call center representatives, ensuring exceptional service delivery and operational efficiency. Your leadership will help shape a positive work environment while striving to meet performance goals.

Join Prosidian Consulting as a Senior Call Center Team Lead and take your leadership skills to the next level. In this role, you will be responsible for overseeing a dedicated team of call center representatives, ensuring that they meet performance metrics while providing exceptional customer service. You will work closely with upper management to implement strategies that enhance team efficiency and customer satisfaction.

alphabeinsightinc seeks a Customer Service Agent based in Charlotte to support customers as their first point of contact. This position centers on providing friendly, reliable assistance and ensuring each interaction leaves a positive impression. What you will do Answer customer questions by phone, email, or chat Offer information, resolve concerns, and guide customers through solutions Maintain a professional and approachable tone in every conversation Requirements Clear communication and attentive listening skills Interest in helping people and addressing their needs Dedication to creating positive experiences for customers

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

cagents is seeking a Mechanical Commissioning Engineer for its Data Center Services team in Charlotte, North Carolina. This position ensures that mechanical systems within data centers are properly commissioned and function according to design specifications. Role overview This role focuses on verifying the installation and operation of mechanical equipment in data centers. The work plays a key part in delivering reliable and efficient service to clients by confirming that systems meet required standards before going live. Key responsibilities Oversee the commissioning process for mechanical systems in data centers Confirm that installations align with project requirements Support ongoing system reliability and efficiency for clients Location This position is based in Charlotte, North Carolina.

Join Eurofins Environment Testing as a Service Center Manager in our Charlotte, NC location. In this pivotal role, you will oversee daily operations, drive efficiency, and ensure the highest quality of service delivery. You will lead a team of skilled professionals, fostering a culture of excellence and continuous improvement while maintaining compliance with industry standards.

Location: 4651 South Blvd, Charlotte, NC 28217About PLS:At PLS®, we believe you deserve better! As a premier retail provider of financial services, PLS stands for People, Location, and Service. Our customers are at the forefront of our mission, and our dedicated team members consistently strive to exceed expectations. Established in 1997 by Bob and Dan Wolfberg, PLS has grown to encompass over 200 financial service centers across 12 states. We pride ourselves on offering convenient, transparent, and often more affordable financial products and services that cater to our customers' everyday needs.Position Overview:As a Customer Service Specialist (CSS), you will serve as the primary liaison between PLS and our valued customers. Your role is crucial in delivering exceptional service while also educating clients about our array of products and services. You will ensure adherence to our quality standards and compliance with all relevant policies and procedures.

CPI Security, a premier provider of residential and commercial security solutions across the nation, is seeking a talented Workforce Specialist to join our dynamic contact center operations team. Established in 1991 and headquartered in Charlotte, North Carolina, CPI Security has evolved from a small startup to one of the top ten largest security providers in the country, boasting over 750 dedicated employees. With numerous accolades such as the SDM Dealer of the Year and the Marvel Award, CPI Security is recognized for its excellence in alarm response times and customer service. We are proud to be consistently ranked among the top 25 best workplaces in North Carolina and South Carolina. Key Responsibilities: Monitor real-time queue metrics and adherence reports to ensure service levels and response times are achieved; manage escalation plans, including outbound dialer strategies. Develop long-term strategies and operational structures for the call center, providing expert guidance in forecasting, strategic analytics, and operational insights. Ensure that Call Center and Customer Service performance satisfies both client and business requirements. Collaborate across departments to effectively manage and configure the Workforce Management platform, tracking and reporting on call center statistics such as volume, FTE, schedule adherence, and service level achievement. Drive continuous improvement in forecasting and scheduling across all contact channels. Analyze service level opportunities and forecast variances, implementing action plans to enhance operational performance. Formulate contingency plans, direct activities during problem resolution, and provide insights for future process improvements during post-resolution analyses. Possess a working knowledge of outbound dialers. Qualifications: A Bachelor's degree is required, along with a minimum of 7 years of experience in sales or customer service within the B2C sector. Extensive knowledge of Contact Center operations and systems, including Genesys, Salesforce Clouds (Lightning, Service), Voice Portal, and IVR technologies.

Location: 4431 N Tryon St, Charlotte, NC 28213About PLS: At PLS, which stands for People – Location – Service, we are dedicated to providing exceptional financial services to our customers. Founded in 1997, PLS operates over 200 financial service centers across 12 states. Our focus is on convenience, transparency, and affordability. We pride ourselves on having a team of dedicated professionals who are committed to going above and beyond for our customers. Join us in making a difference in the lives of those we serve!Position Summary: As a Customer Service Representative (CSR), you will be the welcoming face of PLS, responsible for delivering superior customer service. You will engage with our customers, educate them on our diverse range of financial products and services, and ensure compliance with all operational standards. Your role is crucial in maintaining the quality and integrity of our services.