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Consultant Systems Support Engineer

ThoughtWorksSingapore
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsTechnical SkillsProficient in Java, with a solid understanding of cloud platforms including AWS, Azure, or GCP, and scripting languages such as Python and PowerShell. Experience with data visualization tools like Qlik Sense or QuickSight. Familiarity with debugging tools and troubleshooting code issues. Experience with relational and non-relational databases. Knowledge of CI/CD tools such as Jenkins or Azure Pipelines. Exposure to application monitoring tools such as DataDog, Prometheus, or Grafana. Comfortable working within Agile methodologies, including Scrum and/or Kanban.

About the job

Join ThoughtWorks as a Consultant Systems Support Engineer and be an essential part of our dynamic team, ensuring the seamless operation of our application systems. In this pivotal role, you will engage in incident management while gaining hands-on experience with DevOps methodologies. This position allows you to contribute to system stability and operational efficiency while learning and evolving your skills to deliver innovative solutions that meet our clients' needs.

Key Responsibilities

  • Engage actively in incident management processes and tools.
  • Navigate complex application systems to diagnose and resolve business-critical issues.
  • Adhere to industry standards and best practices to enhance operational stability and system availability.
  • Implement continuous delivery practices to support and deliver high-quality software efficiently, collaborating within value-driven teams to create exceptional customer experiences.
  • Utilize diverse logging techniques for alerting, monitoring, and identifying root causes of incidents.
  • Generate insightful reports and key performance indicators, establishing alerting and monitoring systems for prompt incident identification and response.
  • Apply insights from our Technology Radar to devise solutions for client challenges.

About ThoughtWorks

ThoughtWorks is a global software consultancy that empowers organizations to revolutionize their technology landscape through innovative solutions and cutting-edge practices. We are committed to fostering a culture of collaboration, continuous improvement, and shared success.

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