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Complaints Officer

wiseSingapore
On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess strong problem-solving skills, a commitment to customer satisfaction, and the ability to handle sensitive situations with professionalism. A background in customer service or a related field is preferred. Excellent communication skills in English are essential, and proficiency in additional languages is a plus.

About the job

Wise seeks a Complaints Officer based in Singapore to support customers by handling their concerns with care and professionalism. The role centers on managing complaints from initial contact through resolution, always maintaining high standards for customer service.

What you will do

  • Receive and oversee customer complaints throughout the entire process
  • Communicate with customers in a clear and empathetic manner to address their concerns
  • Work toward resolving complaints quickly and fairly to help restore customer trust
  • Identify patterns in feedback and suggest improvements to enhance service quality

About wise

wise is a leading financial technology company that specializes in providing innovative solutions for international money transfers. Our mission is to make financial services fairer and more accessible to everyone. Join us and be part of a dynamic team that is changing the way people think about money.

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